Sophos Professional Services Reviews & Provider Details

Name: Sophos Professional Services
Rating: 4.5 (17 reviews)

Sophos Professional Services helps ensure that your Sophos products are deployed per our best practices, getting our customers started off on the right foot. We offer Guided Onboarding services, training and can build custom tools leveraging our APIs to meet customer needs in their unique environments.

Seller

Sophos

Discussions

Sophos Professional Services Community

Languages Supported

German, English, French, Hindi, Italian, Dutch, Portuguese, Spanish

Services Offered

Endpoint/MDR Deployment, Firewall Deployment, Email Deployment, XDR Threat Hunting, Security Posture Reviews

Locations Serviced

Australia, Canada, France, Germany, + 6 more

Overview by

Dan Levesque

Top-Rated Alternatives

Cisco Security Services

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User Insights

Average based on 17 real user reviews.

Typical contract price

$0k - $0k

Per Year

Bhuwan C.

Technical Sales Specialist

Mid-Market (51-1000 emp.)

2/11/2024

"Sophos -Holistic Security Services For Every-one"

4.5/5

What do you like best about Sophos Professional Services?

Sophos Professional Services provide us unmatched troubleshooting services and also equipped our engineers with necessary tools so that we can expedite the process and put the critical servers in production. Review collected by and hosted on G2.com.

What do you dislike about Sophos Professional Services?

Sophos professional services come with premium charges, but someone needs to avail them due to the criticality of implementations/projects. Review collected by and hosted on G2.com.

Recommendations to others considering Sophos Professional Services:

I will say that please prepare your SOW (Scope of Work) before engaging with Sophos Professional Services so that they get an idea of what priorities need to be accomplished first. Review collected by and hosted on G2.com.

What problems is Sophos Professional Services solving and how is that benefiting you?

We were looking for support to implement Sophos Intercept X (MDR solution) for our client. The client has a heterogeneous environment with multiple servers with different OS and multiple locations across the globe. Sophos professional services were prompt to support until all servers went live in production. Review collected by and hosted on G2.com.

Ashish V.

NOC Technician

Mid-Market (51-1000 emp.)

2/1/2024

"It is one of the best Threat Hunter I have ever used."

5/5

What do you like best about Sophos Professional Services?

The support which you receive from the Sophos team is exceptional. Automatic updates and feedbacks on all applications. Monthly webinar reviews delivering threat intel. Review collected by and hosted on G2.com.

What do you dislike about Sophos Professional Services?

Its nearly doubled in cost over the last few years. Review collected by and hosted on G2.com.

Recommendations to others considering Sophos Professional Services:

On our project, everything went without a hitch. Every regulation was put into effect in accordance with best practices and functioned correctly the first time. Review collected by and hosted on G2.com.

What problems is Sophos Professional Services solving and how is that benefiting you?

Health checks for the existing customer to ensure they are protected. Deploying Sophos correctly and quickly. Reduced support calls. Review collected by and hosted on G2.com.

Verified User in Insurance

Mid-Market (51-1000 emp.)

2/1/2024

"Sophos PS Review"

4.5/5

What do you like best about Sophos Professional Services?

Transparent details sharing and excellent knowledge of security devices around the globe. Review collected by and hosted on G2.com.

What do you dislike about Sophos Professional Services?

They are quite specific about their working hours and the service is quite costly. Review collected by and hosted on G2.com.

Recommendations to others considering Sophos Professional Services:

Yes, I would be happy to recommend it because having an additional service makes the smooth implementation. And we will have an upper hand to discuss any challenges during the project. Review collected by and hosted on G2.com.

What problems is Sophos Professional Services solving and how is that benefiting you?

They assist in the device's deployment and help configure initial configuration and booting up the device. They support the customer end which makes implementation easy and smooth. Review collected by and hosted on G2.com.

Bryan B.

Director of IT Operations

Mid-Market (51-1000 emp.)

10/11/2023

"Sophos Professional Services"

5/5

What do you like best about Sophos Professional Services?

Fast response times. Very knowledgeable. Review collected by and hosted on G2.com.

What do you dislike about Sophos Professional Services?

Nothing. However it does require paid support. Review collected by and hosted on G2.com.

Gabriel A.

IT Manager

6/1/2022

"Sophos Protection"

5/5

What do you like best about Sophos Professional Services?

The cloud feature makes Sophos antivirus easy to use. It gives real-time results and provides approved solutions for various events. The support team is always available. Review collected by and hosted on G2.com.

What do you dislike about Sophos Professional Services?

Since we started using Sophos, back when we called it Cyberoam, we have been happy with Sophos services. Review collected by and hosted on G2.com.

Julija D.

Julija Davidovica

Small-Business (50 or fewer emp.)

6/16/2022

"Excellent enterprise firewall solution"

5/5

What do you like best about Sophos Professional Services?

Compatibility with VoIP, easy to set-up. Review collected by and hosted on G2.com.

What do you dislike about Sophos Professional Services?

No complaints at the moment. Whatever questions I had, they were answered. Sophos works as it should. Review collected by and hosted on G2.com.

Steve S.

International Rider/Representative

Enterprise (> 1000 emp.)

11/26/2019

"Cumbersome For Enterprise"

2/5

Describe the project or task Sophos Professional Services helped with:

Our company used Sophos to deploy enterprise level security across 5 different locations. Specifically their virus and network protection. Review collected by and hosted on G2.com.

What do you like best about Sophos Professional Services?

It was great when it was working. It stopped threats over the network, email and non-network level protection. Sophos was able to identify vulnerabilities before they became an issue so we could address them. Review collected by and hosted on G2.com.

What do you dislike about Sophos Professional Services?

The worst part was the deployment and management of the software itself. Setting up a PXE image with Sophos and Sophos licensing was not intuitive. The software that was part of the bundle used an incredible amount of computer resources, which ultimately caused many of our users computers to bog down and become unusable at some points. Review collected by and hosted on G2.com.

Recommendations to others considering Sophos Professional Services:

I would recommend getting a hands on and in-depth training for your IT and security teams. Its better to use the support services as a final resort Review collected by and hosted on G2.com.

What problems is Sophos Professional Services solving and how is that benefiting you?

We were attempting to solve network security and local machine security. It was great to know that being a full enterprise technology, their 3rd party services were well rounded and detected a huge number of threats. Review collected by and hosted on G2.com.

Ryan C.

Sales

Small-Business (50 or fewer emp.)

11/26/2019

"Great product for a small saas company"

5/5

Describe the project or task Sophos Professional Services helped with:

We had some requirements coming down from our enterprise-level vendors and this tool fit the checkbox perfectly. Review collected by and hosted on G2.com.

What do you like best about Sophos Professional Services?

Very simple to set up and push out to our teams, very little support help needed if any. Review collected by and hosted on G2.com.

What do you dislike about Sophos Professional Services?

The way it slows your pc down ( I know this is probably any antivirus tool). Team notices lags with our outlook at times and slows pc down on startup, nothing too hard to handle thou. Review collected by and hosted on G2.com.

Recommendations to others considering Sophos Professional Services:

worth a solid look, price point is great too. Review collected by and hosted on G2.com.

What problems is Sophos Professional Services solving and how is that benefiting you?

Endpoint protection, antivirus among other things Review collected by and hosted on G2.com.

Milos L.

Solve the problem of subnets with Sophos Pro. Services

Mid-Market (51-1000 emp.)

9/16/2019

"Sophos Control"

5/5

Describe the project or task Sophos Professional Services helped with:

We have a project with Sophos XG firewall services. Put more subnets from provider line together, to increase capacity and speed. Review collected by and hosted on G2.com.

What do you like best about Sophos Professional Services?

A quick and professional approach where we managed to solve the problem together. Sophos was able to connect directly to the device and set up subnets with us. After about half an hour everything was set up and fully functional. Review collected by and hosted on G2.com.

What do you dislike about Sophos Professional Services?

Because we solved the problem in such a short time, I can't write anything to be negative. Review collected by and hosted on G2.com.

Recommendations to others considering Sophos Professional Services:

Service quality, speed and professionalism outperform other competitive services. Review collected by and hosted on G2.com.

What problems is Sophos Professional Services solving and how is that benefiting you?

Why the firewall works with increased capacity in front of the firewall and goes behind the firewall to only one third. Review collected by and hosted on G2.com.

Verified User in Computer & Network Security

Mid-Market (51-1000 emp.)

11/26/2019

"Good security system"

4.5/5

Describe the project or task Sophos Professional Services helped with:

Sophos is a security system that gets the job done. You can trust it the way my school trusts it to protect the students’ laptops. Review collected by and hosted on G2.com.

What do you like best about Sophos Professional Services?

I like its user friendly features and how it runs on its own. Review collected by and hosted on G2.com.

What do you dislike about Sophos Professional Services?

You cannot have two antiviruses running at the same time, so if a user doesn’t know sophos is installed, and they install another antivirus, it might mess them up. Review collected by and hosted on G2.com.

What problems is Sophos Professional Services solving and how is that benefiting you?

Ever since I installed sophos I havent been getting any viruses at all. Protects me at all cost. Review collected by and hosted on G2.com.