Generated from real user reviews
See Related User Reviews
Verified User
Enterprise (> 1000 emp.)
4.0/5
"Great account and insights team"
What do you like about SMG - Service Management Group?
Incredibly account team who understands the needs of our business. Insights team provides lots of value analysis.
Verified User
Enterprise (> 1000 emp.)
4.5/5
"Valued partnership"
What do you like about SMG - Service Management Group?
SMG is a valued partner and they work hard to understand the opportunities and unique business needs we face in order to provide valuable insights thr
See Related User Reviews
Verified User
Enterprise (> 1000 emp.)
4.0/5
"Great account and insights team"
What do you like about SMG - Service Management Group?
Incredibly account team who understands the needs of our business. Insights team provides lots of value analysis.
Bo L.
Small-Business (50 or fewer emp.)
4.5/5
"Valuable Partnership with SMG"
What do you like about SMG - Service Management Group?
The team assigned to our account takes the time to understand our business. They are equipped to provide recommendations to maximize the benefits of o
See Related User Reviews
Verified User
Enterprise (> 1000 emp.)
4.0/5
"Great account and insights team"
What do you like about SMG - Service Management Group?
Incredibly account team who understands the needs of our business. Insights team provides lots of value analysis.
Verified User
Enterprise (> 1000 emp.)
4.5/5
"Valued partnership"
What do you like about SMG - Service Management Group?
SMG is a valued partner and they work hard to understand the opportunities and unique business needs we face in order to provide valuable insights thr
See Related User Reviews
Verified User
Enterprise (> 1000 emp.)
4.0/5
"Great account and insights team"
What do you like about SMG - Service Management Group?
Incredibly account team who understands the needs of our business. Insights team provides lots of value analysis.
See Related User Reviews
Verified User
Enterprise (> 1000 emp.)
4.0/5
"Great account and insights team"
What do you dislike about SMG - Service Management Group?
Research projects (outside of VOC work) take too long.
See Related User Reviews
Verified User
Enterprise (> 1000 emp.)
4.0/5
"Great account and insights team"
What do you dislike about SMG - Service Management Group?
Research projects (outside of VOC work) take too long.
Accessibility of reports and ease of interface, have more graphs on the homepage. Review collected by and hosted on G2.com.
The report builder interface could be more user friendly, easier to navigate. Review collected by and hosted on G2.com.
Quick links in order to have fast accessed setup Review collected by and hosted on G2.com.
When setting up reporting it's a bit disorganized when trying to look for specific items Review collected by and hosted on G2.com.
Eric! Thank so much for your feedback + suggestions. We also appreciate you using the video feedback option. If you need assistance with your dashboards please reach out to the support center - your team would be more than happy to assist you.
See how SMG - Service Management Group improvedI like how it is almost idiot-proof. Almost. Review collected by and hosted on G2.com.
Not every survey registers properly. You can do this test yourself. Fill out a survey, come back the next day, & it is nowhere to be seen. I also wish that it had a dark mode. I also wish that it could sync faster between devices (not an ISP issue). Review collected by and hosted on G2.com.
Thank you Maxim! We appreciate you taking time to provide SMG feedback on your experience. We would love support assist with your question around survey registration - please contact the URL listed below - we would be more than happy to understand your issue and would love hear more on your idea of "dark mode." Thank you again for your time and honest feedback.
See how SMG - Service Management Group improvedSMG, helps shows where we need to improve through our customers input. We value what they have to say, So reading what they want through SMG is a very helpful tool. Review collected by and hosted on G2.com.
The downside is that it is easy for the customer to make a mistake on your score, if they meant to give you all high remarks but accidently put the wrong choice, you get a negative SMG. Review collected by and hosted on G2.com.
Kerri! Thank you for taking the time to provide your feedback! If you would like to learn more about how scores, remarks, + sentiment is impacted - your account management team would be happy to walk you through that process. We always appreciate these thoughtful comments and suggestions.
Abundance of data you can get from the website. Review collected by and hosted on G2.com.
I cannot filter results when I'm processing Crosstab results. I also cannot rearrange Favorites items in dropdown. Review collected by and hosted on G2.com.
It is easy to navigate and gives all important information you need on the main page. App is also easy to use. Review collected by and hosted on G2.com.
The one thing I would like to see improved is the layout of the program. Review collected by and hosted on G2.com.
The support and flexibility we get from the team. Review collected by and hosted on G2.com.
The time difference for different regions, sometimes things get delayed. Review collected by and hosted on G2.com.
SMG provides superb analysis and insights of guest feedback which helps create actionable plans to improve operations and sales. The ability to customize the dashboards for different user groups helps keep teams focused on goals. Review collected by and hosted on G2.com.
There is nothing to dislike about SMG's service. Review collected by and hosted on G2.com.
Xina, we appreciate you taking the time to review SMG. We appreciate your feedback. Please feel free to share any feedback or suggestions to your SMG team - we are always looking for ways to improve. Thanks again for the great review!
Information that you receive to teach employees Review collected by and hosted on G2.com.
Not receiving recognition for 4's and 5's in the system Review collected by and hosted on G2.com.
Thank you for taking the time to rate SMG. We always appreciate feedback Please contact our helpline listed below in the URL - we would be more than happy to assist you with any questions about the 800 call you mentioned above.
See how SMG - Service Management Group improvedThe ease of use and ability to set up the platform quickly, they are a good partner in helping us meet our needs and adapt to various challenges we run into with our business Review collected by and hosted on G2.com.
There are a few limitations, such as adding and removing users in bulk, that can be a pain point, but we were able to work around it efficiently. Review collected by and hosted on G2.com.
Thank you for your feedback. We appreciate you taking the time to share your experience with SMG. We value your feedback + are always looking for ways improve the value we bring to our clients. Please feel free to share any feedback or suggestions to your SMG team - we are always looking for ways to improve.
