# Site5 Reviews **Vendor:** Newfold Digital **Category:** [Reseller Hosting Platforms](https://www.g2.com/categories/reseller-hosting) **Average Rating:** 3.7/5.0 **Total Reviews:** 15 ## About Site5 Site5 provides shared, reseller & VPS hosting with a range of service plans and server locations. ## Site5 Reviews ### 1. Great for VPS Hosting! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2021 **What do you like best about Site5?** I loved the customer support. Using this for a school project I was already stressed with due dates and other assignments, however the customer support live chat was extremely helpful and was able to help me with my problems. **What do you dislike about Site5?** For new website builders like I was, the interface can be a big challenge. It was difficult for me back then, but now that I am more experienced, it is a great software to use. **What problems is Site5 solving and how is that benefiting you?** I am solving the problem of creating websites! Simple as that. With Site5 it was very easy to implement E-Commerce into our website. ### 2. Excellent Tech Support and very reliable servers with excellent speeds. **Rating:** 4.0/5.0 stars **Reviewed by:** Jonathan H. | Creative Director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2020 **What do you like best about Site5?** Site5 has excellent customer service via live chat and is great even for novice server users, they will help out with technical queries and customer service queries alike. It is very easy to add new sites to your Site5 account and also very simple to add on new services such as dedicated IP Addresses and SSL Certificates. **What do you dislike about Site5?** Some of the key tool can sometimes be hard to find, like accessing an individual site's C-Panel controls is hard to locate. They can also be a bit slow to notify you of changes to their site, when they changed their login procedure it did not go smoothly. **Recommendations to others considering Site5:** Site5 has a very simple setup process, it's easy to add new sites and manage existing sites. Site5 has very good customer service via ticket system and live chat service. They will help with your onboarding process so don't be afraid of getting stuck in to a system that is different from your current provider. **What problems is Site5 solving and how is that benefiting you?** I'm using Site5 to manage 5 domains and websites for business customers. I need a server that is reliable and Site5 delivers on that. I have not had a downtime complaint from a customer in 5 years since using Site5 as my preferred server host. ### 3. On-par web hosting company with confusing backend **Rating:** 2.0/5.0 stars **Reviewed by:** V. Matthew K. | Web Developer Designer/Branding Consultant/Personal Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** April 19, 2018 **What do you like best about Site5?** What I liked best about this is that if you're putting up a WordPress site, they give you what you need and stand out of your way. Putting up a basic website and a fully developed Wordpress site with e-commerce features can be done with this service. **What do you dislike about Site5?** The service and customer support can at times be... less than filling. There also have billing issues, where you are paying with a PayPal account, but the address you're paying to seem to not match the site's brand at all, which is my biggest issue with them. My other issue is that if you have a high traffic WordPress site, they have some rather expensive features and they don't fully explain the differences. **Recommendations to others considering Site5:** If you're looking for basic website up for your clients, this can be helpful. The service offerings are reasonable. However, if you are looking for deeper integrations, you might try your luck elsewhere. **What problems is Site5 solving and how is that benefiting you?** I put up few basic websites under their reseller packages. I also created a website with e-commerce functions. Managed to pull it off without issues. ### 4. Reseller hosting that's full featured, and fairly priced **Rating:** 4.0/5.0 stars **Reviewed by:** JoAnna C. | President, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2016 **What do you like best about Site5?** Many features for resellers at a good price. Includes WHM and domain reseller account for free. Closest thing to VPS without the vps lol. Very good amount of control. They offer almost the latest PHP and sql versions. Upgrades are regular. Fairly stable servers. Decent tech support. server backups! **What do you dislike about Site5?** Not the most secure of hosts. Attempted hacks this years: 2. They do resolve it pretty quickly though. unstated limits hidden within "unlimited" data clause. run out of bandwidth pretty quickly. **Recommendations to others considering Site5:** I highly recommend their super duper reseller package. Don't cheap out. Also, go for the enom account they offer. You'll be happy you did. **What problems is Site5 solving and how is that benefiting you?** Hosting and webdesign services for clients. Competitive to godaddy pricing. I can customize cpanels to match my business' logo so everything looks professional. white labeling hosting. ### 5. Service is decaying rapidly... **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2017 **What do you like best about Site5?** Been a customer of Site5 for a while. Initially the support experience was what the others have stated. Over and above - willing to help out in anyway they could, etc. However, as they have shifted away from all phone support in favor of chat only service has really declined dramatically. **What do you dislike about Site5?** Scripted replies that don't align with the questions on chat queues. No way to talk to anyone regardless of the severity of the problem. Chat agents are focused on scripting you answers I think until you give up... most interactions of late have gone through several chat sessions before they will even initiate a ticket, let alone escalate. **Recommendations to others considering Site5:** If you have critical solutions you are hosting and will need immediate and escalated support look elsewhere - escalated support takes days not hours. **What problems is Site5 solving and how is that benefiting you?** The hosting has been pretty reliable for the most part. Went through a rough spot with a lot of short outages for a while. Upgrades shut off permissions to things that have been previously set... but overall seeking new hosting solution due to the above - the above is costing me far more than any benefit i am receiving from Site5 ### 6. A decent product with a troubled past **Rating:** 1.5/5.0 stars **Reviewed by:** Winston D. | Software Engineer Internship, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** November 01, 2016 **What do you like best about Site5?** Site5 makes it very easy to get started. Due to the container structure, it is incredibly simple to get started with, rather than needing to configure a whole server on your own. **What do you dislike about Site5?** As a Rails developer, Site5 used to be amazing. They were one of the few companies that offered the whole package of easy deployment and simple domain setup. Those days have long passed though. Ever since their fiasco about the ruby 1.8.7 upgrade. Even after that version had been retired mid-2013, they still lacked any attempt at a fix until later in November. By this point, the switch was over to Ruby 2.0, and more importantly, newer versions of Rails which had compatibility issues with the dated version of Ruby being run. Eventually, the sites I had hosted failed all together, and I still have as of yet to move them over to a better hosting provider. **Recommendations to others considering Site5:** Site5 can be great, but they have been going downhill recently. If you are looking for something to get your feet wet with customizing the software for webhosting, this could be for you. As it stands, Site5 has made major errors, such as taking multiple years to make the upgrade to any version of Ruby 2, citing that it would "break things", even when it could be a simple opt-in. While they might get better, be weary of the past and make sure that you are not stuck with Site5. **What problems is Site5 solving and how is that benefiting you?** Needed to get started hosting Rails, and I wasn't disappointed at the time. As time wore on, nothing changed. ### 7. Site5 Response Time & Assitance **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** January 27, 2017 **What do you like best about Site5?** When we initially registered with Site5 we were utilizing a web developer that acted as the middle man when we ran into issues. With budgetary constraints we had to eventually take this over ourselves. We rarely experienced issues until more recently when one of our sites was hacked. **What do you dislike about Site5?** The response time and their willingness to help was awful. One of our websites that was being hosted on their site was hacked. When we approached them for help and guidance we were shocked at how little they did to help us and even more in shock at how much we got passed around from one technician to the next. None of which seemed to know anything. We eventually reached out to our previous web developer to help us get the site back up and running. **Recommendations to others considering Site5:** Their customer service is severely lacking and if you have an issue you are lucky to get a hold of someone let alone someone who may know what is going on and even less likely to get a solid answer as to how to fix it. **What problems is Site5 solving and how is that benefiting you?** We are learning that just because a company may look the part the true test is how they do when issues arise. Granted no one wants to experience issues at all but that's not realistic. Now we are in the midst of potentially looking for a new hosting site where it is more user friendly and suited to our companies needs. ### 8. Fantastic hosting provider **Rating:** 4.5/5.0 stars **Reviewed by:** Yuliya R. | Owner/Photographer, Photography, Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2016 **What do you like best about Site5?** I've been a customer of Site5 for over a year and a half. I am someone who is savvy enough to use wordpress and dabble on the backend of site management but not to a developer degree. I did very thorough research before I decided to go with them, eliminating giants like GoDaddy and HostGator in the process. Site5 has 24 hour customer service and their live chat feature is a life saver for a small business owner. Their ticketing software and customer service reps are very quick and efficient. If they can't fix my problem, they will tell me who can. I never experienced any service interruptions, my site loads quickly and even the email system works quite well. **What do you dislike about Site5?** There were several times when an issue took multiple nudges to resolve - someone would tell me they couldn't fix it when I knew for a fact they could. After contacting a few different customer reps, my issue was resolved in the end but it took an unnecessarily long time. However, this is certainly an exception to the rule rather than the norm. **Recommendations to others considering Site5:** If you are a person that is not terribly tech savvy, I would absolutely recommend hiring a web developer to help set up things on the back end and with general site maintenance. **What problems is Site5 solving and how is that benefiting you?** I am a small business owner who relies on clients and income that comes from my website. Therefore it is paramount to me that a hosting provider has top notch customer service and support and understands my needs. Site5 has certainly delivered on all the areas I needed help/assurance with. ### 9. Best Host for VPS **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2016 **What do you like best about Site5?** Site 5 has excellent support reps who are willing to go above and beyond the expected level of support and they are great about communicating when there are changes or maintenance schedules. The site is easy to navigate and my account was very simple to set up and manage using their online tools. **What do you dislike about Site5?** I haven't really run into any major issues with site5. **Recommendations to others considering Site5:** Site 5 is perfect for either managed or un-managed VPS services. If you need something more flexible and a lower cost, and you have server admin experience, go for the un-managed plans. **What problems is Site5 solving and how is that benefiting you?** We needed a better hosting solution for some of our websites that were getting a considerable amount of traffic and Site5 turned out to be a great option. I am able to manage my own server and have the flexibility to configure it based on the web applications that we choose to run. ### 10. Superb Customer Service **Rating:** 4.5/5.0 stars **Reviewed by:** Umesh C. | Software Engineer, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2016 **What do you like best about Site5?** My review is for superb customer service provided by site5. Everyone provides basis cpanel and other things but after sales service is superb with site5 **What do you dislike about Site5?** Nothing, to be disliked till now. Everything is good. **Recommendations to others considering Site5:** Nothing from my side. **What problems is Site5 solving and how is that benefiting you?** Web Hosting ### 11. Easy to use interface **Rating:** 5.0/5.0 stars **Reviewed by:** Marycruz H. | Print and Digital Specialist, Medical Devices, Enterprise (> 1000 emp.) **Reviewed Date:** December 28, 2015 **What do you like best about Site5?** The interface is easy to use for those of us who aren't very tech savvy and they have guides that will show you how to set up a domain or other web services. They also have customer service support 24/7 via phone, email or chat. I have gotten support through chat and they were able to walk me step-by-step and answered all of my questions. **What do you dislike about Site5?** There is honestly nothing that I don't dislike. All of my questions have been answered to my satisfaction. **Recommendations to others considering Site5:** Site5 allows you to pay monthly. 6 month or yearly. Their support staff is amazing so if you're up at 1am trying to figure out your website, they are able to assist you. ### 12. Fast, simple to manage and economical hosting **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2016 **What do you like best about Site5?** I have hosted several small websites on Site5 and all have been fast, stable and inexpensive. Language support is great (code) and things are kept up to date. Great communication too if ever something does go wrong or they are expecting downtime. **What do you dislike about Site5?** Only one thing was that sometimes you had to log in twice when moving from their control panel into CPanel on the server. But this is really the only problem I encountered! **Recommendations to others considering Site5:** Support is fast. Use their live chat feature and things get sorted really quickly. They also have a status page you can check out to see if there are problems/ETAs for fixes before you get in touch **What problems is Site5 solving and how is that benefiting you?** Site5 helped us get projects off the ground quickly and easily. And inexpensivly! ### 13. Easy and cheap **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Design | Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2016 **What do you like best about Site5?** I like that it is easy to use, the plans are cheap and affordable, that there is someone to actually help if needed. The sites run smooth and fast. **What do you dislike about Site5?** It's not very easy to design as other websites are more customizable if designing and coding isn't your strong suit. **Recommendations to others considering Site5:** Make it a bit easier to design and more customizable. Definitely not for someone that is not familiar with hosting websites. **What problems is Site5 solving and how is that benefiting you?** Providing a fast web site for a lower cost to sell products. The unlimited bandwidth is beneficial for a low price. ### 14. Easy to use web hosting with great customer service support. **Rating:** 5.0/5.0 stars **Reviewed by:** Harris S. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 14, 2016 **What do you like best about Site5?** Although we have just started hosting our website to a shared hosting package I was impressed with their customer support. Different server locations and CloudFlare integration can help you optimize website performance to fit your needs. Another big advantage is MultiAdmin. This allows you to host unlimited full-featured domains giving each their own control panel. **What do you dislike about Site5?** Nothing so far. I will try to update my review after some time when I will be more confident about their web hosting reliability. **Recommendations to others considering Site5:** Benchmark each server location to find the best performance for your site visitors. ### 15. Reliable web site hosting **Rating:** 5.0/5.0 stars **Reviewed by:** Steven S. | Partner / Technology Expert / Website Developer, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2013 **What do you like best about Site5?** Their servers are responsive. There's no indication that they overload. They have a number of datacenters, including one in Chicago. Customer service is excellent. They answer the question you should have asked! **What do you dislike about Site5?** Shared hosting is shared hosting **Recommendations to others considering Site5:** A good platform for small to medium usage websites. They have an ecosystem in which you can grow, should your traffic grow. For 5.95/month, you get a lot more than you get with other services. ## Site5 Discussions - [What is Site5 used for?](https://www.g2.com/discussions/what-is-site5-used-for) - [View Site5 pricing details and edition comparison](https://www.g2.com/products/site5/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+13%3A53%3A38+-0500&secure%5Bsession_id%5D=ef45d1a3-2cfa-4365-8670-56c36795e169&secure%5Btoken%5D=5a850d1a2a5591c7100ab85cba43f0dd1f5a427f463a4605857b612d53230543&format=llm_user) ## Site5 Features **Customization** - Custom DNS name servers - Self branding - Bandwidth support - Flexible hosting plans **Agentic AI - Virtual Private Servers (VPS)** - Autonomous Task Execution - Adaptive Learning - Decision Making **Hosting Management** - Storage Limits - Bandwidth Allowance - Email Hosting - Control Panel Integration - CMS Support - Web Framework Support - E-Commerce Integration - File Management - Database Support - Security Tools **Support** - Scalability - Backup and restoration - cPanel Management - Domain Reseller Account Support - Fully Managed Service - IP Addresses Support ## Top Site5 Alternatives - [SiteGround](https://www.g2.com/products/siteground/reviews) - 4.2/5.0 (285 reviews) - [Hostinger](https://www.g2.com/products/hostinger/reviews) - 4.4/5.0 (784 reviews) - [Hostwinds](https://www.g2.com/products/hostwinds/reviews) - 4.9/5.0 (419 reviews)