I really like the ability to take in person orders from the palm of my hand via an iPad or iPhone with the Shopify POS app. If you use a newer iPhone you can even take tap to pay payments with your phone without the need for any extra hardware. I can customize the POS screen fully with discounts, custom tiles, shipping options, and more. Compared to traditional POS systems with clunky hardware this is incredible. We use Shopify POS across multiple iPads when we go to trade shows. We can use it with wifi, starlink, or offline. Review collected by and hosted on G2.com.

There are two things that cause us issues with Shopify POS. First, if you get logged out of your Shopify account while at a show it can be difficult to get logged back in quickly especially if you have 2FA enabled, like we do. I understand the security aspect, but we need access in a hurry and never know if/when we will get logged out by the system. Second, setting orders to ship instead of in person sales can be tricky. If done wrong you will pull inventory from the incorrect location and your inventory count will be off. Review collected by and hosted on G2.com.

Shopify POS has been a terrific point of sale solution for our Gift Shop. The price was within our scope and has continued to remain affordable for our needs. Shopify Support reps are always available to help with issues at the POS registers and with questions about the Admin Panel, and have always been knowledgeable and friendly to our staff and managers. We have had no issues in performance, one of the reasons we had to make a change to a new POS system was the need to offer all forms of payments to our customers and Shopify POS takes care of that very well. Review collected by and hosted on G2.com.

There were and still are some limitations to the core Shopify store, both at the Point of Sale and in the Admin Panel. This is to be somewhat expected, a few examples such as Inventory management was pretty limited and I had to work outside of the box to get it setup how I needed. There was nowhere to ad a bin location nor was there any way to have a second location for a product like in a stockroom. Since then they have added a column for Bin Number in the product display which proved they do actually listen and implement idea and needs that us customers call in about.

Another limitation is where we needed a simple way to prompt customers to make a donation if they would like, The Customer facing card reader has many features to customize on its touch screen. There is a feature in Shopify for adding a Tip option here. This would have been perfect if we were able to edit the term 'Tip' do 'Donation' but that was and still is not a customizable field.

A future option maybe, but so far not yet. We created another work around solution for this. Overall, it does everything we need it to. Review collected by and hosted on G2.com.

Unified Omnichannel Inventory and Product Management: Real-time sync of inventory and a single product catalog across online and physical stores, preventing overselling and allowing multi-location management

Also The system supports modern shopping expectations by enabling flexible

Flexible Order Fulfillment, and high performance with all the integrations.

It helps in our daily work as customer support Advisors.

Counting on the features we use it frequently

It is user friendly. and it helps you get the task done because of the ease of implementation. Review collected by and hosted on G2.com.

dislikes associated with Shopify POS are primarily related to its cost structure, limitations in customization, and the AI suuports the functionality for all users. Review collected by and hosted on G2.com.

I can easily connect payment from my customers, which is integrated with my Shopify Plus store. At the same time, the inventory is real-time synced between Shopify POS and Shopify Plus. All the inventory from my warehouse is synced to my Shopify Plus store, and I manage a specific segment of products specifically for shopping to sell only in stores with Shopify POS. The initial setup of Shopify POS was super easy. Review collected by and hosted on G2.com.

I think the only feature that I can suggest is an advanced analytic for the Shopify POS, like how we have for the Shopify Plus. Currently, for the Shopify Plus store, I can see different types of analytics in the analytics dashboard, like chargebacks and number of units ordered, in different types of reports. But in the Shopify POS system, I cannot actually see a different types of reports. Review collected by and hosted on G2.com.

I enjoyed the style of Shopify POS, as it made the process feel simpler for staff and the UI was fresh and appealing, making onboarding new sales staff less daunting. I also found the integration with marketing tools quite useful. The semiautomatic marketing tools in Shopify enabled easy follow-ups with existing customers to ask for reviews or inform them of sales, which helped our paperless operation. Review collected by and hosted on G2.com.

It seems they put most effort into the looks instead of function. The features were heavily tilted to selling and marketing, when it came to functions necessary to operating a store, things like stock and inventory management were insufficient, unreliable or nonexistent. We were unable to fully commit to this product because it did not have the basic features we needed. There is no stocktaking function in the program, barcodes scanned on the POS app rarely worked, the options for an 'end of day' cashup were far too limited, and the options to print anything even using 'legacy printer' were being removed. Painstaking setup adding all products into the backend and setting up all store locations and we had to abandon that side of Shopify and go back to our prior program. Also the constant unavoidable updates would often break functions, limit them or hide them under additional buttons (increasing workflow steps) The pricing grows as your business does but it feels more like a punishment than a partnership. Review collected by and hosted on G2.com.

What i really like about the shopify POS is how simple and easy it is to use. You dont need much training to get started, and everything feels quite intuitive. The best part is how smoothly it connects with the online store, so managing products and orders in one place becomes super convenient. I also like how fast the checkout process is and how everything stays synced in real time, like inventory and customer data. It saves a lot of effort and makes daily operations much easier, especially if you are handling both online and offline sales. Review collected by and hosted on G2.com.

One thing I dont like about shopify POS is the pricing. Some useful features are only available in higher plans, which can feel a bit expensive, especially for small businesses. Also certain advanced features and integrations sometimes require extra apps, which adds to the overall cost. Another downside is that customization options are somewhat limited in a few areas, like reports and POS specific settings. Occasionally, the system can feel slightly slow when syncing data or handling large inventories. Review collected by and hosted on G2.com.

Shopify POS is a smooth, reliable point-of-sale system that works especially well for businesses already running on Shopify. Its biggest advantage is how seamlessly it connects in-store and online sales: inventory, orders, customer profiles, and product data stay synced in real time. The interface is clean and intuitive, so staff can learn it quickly, and checkout stays fast with multiple payment options. It’s also flexible when it comes to hardware support, staff permissions, discounts, and reporting, which makes it a strong fit for retail teams that want a unified commerce experience without a complicated setup. Review collected by and hosted on G2.com.

Some features that larger retailers often need—such as deeper reporting, advanced permissions, or more complex workflows—may require higher-tier plans or additional apps. Overall, customization is strong, but certain edge-case requirements (like unique tax rules or specialized inventory handling) can take extra configuration and fine-tuning. Hardware costs can also add up, depending on the store setup and the number of locations. Review collected by and hosted on G2.com.

What I like most about Shopify POS is how it fades into the background. I make a sale in-store, and my online inventory, customer data, and reports update automatically. There are no end-of-day reconciliation rituals and no spreadsheets to “fix” reality.

The interface is another major win. It’s straightforward enough that new staff can ring up sales almost right away, yet not so stripped down that it feels limiting in day-to-day use. The buttons are where your hands expect them to be. That may sound like a small detail, but in retail, friction adds up fast. Review collected by and hosted on G2.com.

My biggest frustration with Shopify POS is the reporting. The built-in reports are fine for quick spot checks, but they’re too limited for real retail analysis. If you need deeper insight—things like staff performance, margin tracking, or cash variance—you quickly end up exporting data or paying for extra apps, and that gets old fast.

Inventory management is another weak point. It’s solid for simple catalogs, but as soon as you add bundles, complex variants, or multi-location logic, it starts to feel brittle. It’s not broken; it just feels clearly designed with an ecommerce-first mindset rather than inventory-heavy retail. Review collected by and hosted on G2.com.

A standout feature that many reviewers highlight is Shopify POS's ability to seamlessly integrate online and in-store operations. The system offers real-time inventory synchronization, unified customer profiles, and centralized product data, all of which are frequently mentioned as key strengths. This unified approach is consistently recognized as one of the platform’s core advantages. and It's easy to use, customer support is fantastic. Review collected by and hosted on G2.com.

There are concerns about cost, as some users believe that smart inventory reporting and advanced staff controls are only accessible through the more expensive plans. Additionally, one reviewer highlights the system's limited offline capabilities, mentioning that it cannot reliably process transactions without an internet connection. Another user points out the lack of design flexibility within the POS or store theme, which restricts customization options. Finally, several reviewers note that important features are missing from the lower-tier plans, making upgrades to higher tiers almost necessary. Review collected by and hosted on G2.com.

I appreciate that Shopify POS provides a terminal and payment processor linked directly to our online store, sharing inventory so we're never unsure of what we have. It's great that it allows us to use an iPad to build orders with customers, instead of writing things down and going back to a computer to invoice. I like how seamlessly it works with local pickup orders; when a customer orders online for pickup, their order goes into the POS app, so we can verify and mark it fulfilled when they pick it up. The best feature for me is the packaging with our Shopify ecommerce, so we just manage the online store and everything lines up for POS. The initial setup was seamless, just a matter of checking a box for markets and connecting the card reader and printer, which took about 2 minutes. Review collected by and hosted on G2.com.

The only improvement I can suggest is some further customization on the receipt printer. But not necessary. Review collected by and hosted on G2.com.