Shippo Reviews (77)

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Reviews

Shippo Reviews (77)

View 1 Video Reviews
4.2
77 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise Shippo for its ease of use and competitive pricing, making it a preferred choice for small businesses managing multiple shipping options. The platform's ability to integrate seamlessly with various e-commerce sites and provide real-time rate comparisons enhances efficiency in shipping processes. However, some users note that customer support can be slow to respond, which may be a concern for those needing immediate assistance.

Pros & Cons

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Tom l.
TL
Tom l.
sales and marketing
Small-Business (50 or fewer emp.)
"All-in-One Order Snapshot Makes Shipping Labels Fast and Easy"
4.5/5
What do you like best about Shippo?

The best feature of Shippo that I have not found with any other similair service is the ability for me to get a full snapshot of all the orders I am buying labels for. From there I can change the service on each shipment without having to leave the screen. If I have 15 orders and some go fedex, some ups, some canada post. I can shop the rates right on that screen, change the services and hit buy labels and it will print them all out. Review collected by and hosted on G2.com.

What do you dislike about Shippo?

I dont have any dislikes currently. I did have an issue with billing for sometime where each label was getting billed individually and was just some extra work for AP but that has since been sorted out! Review collected by and hosted on G2.com.

Brian F.
BF
Brian F.
Senior Engineer Information Technology Systems
Small-Business (50 or fewer emp.)
"So easy to use- easy setup, navigation and always works- saving me time and money!"
5/5
What do you like best about Shippo?

Super easy to use and setup. Tracks your shipments and takes the guesswork out of shipping! Review collected by and hosted on G2.com.

What do you dislike about Shippo?

Sometimes I get lazy and just grab a label from the other app, would be nice if those linked to Shippo direct so I could see the best pricing options. Review collected by and hosted on G2.com.

Brooke B.
BB
Brooke B.
Logistics Manager
Small-Business (50 or fewer emp.)
"Easy Tab Navigation, Not Enough Fields for Customization"
2.5/5
What do you like best about Shippo?

Everything was easy to navigate by tabs. Review collected by and hosted on G2.com.

What do you dislike about Shippo?

There wasn't enough Custom Field to record our shipping info as well as all of our other additional fields we continue to fill out per order. Review collected by and hosted on G2.com.

Mamdoh N.
MN
Mamdoh N.
Operations Manager
Small-Business (50 or fewer emp.)
"Easy-to-Use Shipping Software with Great Price and Speed Comparison Options"
5/5
What do you like best about Shippo?

It is an easy to use shipping software that does the job well. I especially love how it gives me options comparing prices and shipping speed. Competitively priced API connection. Review collected by and hosted on G2.com.

What do you dislike about Shippo?

Manually created orders don't reflect the Sales Order number.

Doesn't support splitting orders. Review collected by and hosted on G2.com.

Verified User in Aviation & Aerospace
UA
Verified User in Aviation & Aerospace
Small-Business (50 or fewer emp.)
"Easy Shipping Label API Setup, Breakup Was Hard"
3/5
What do you like best about Shippo?

It's very easy to set up the API and get rolling with shipping labels. We were able to get up and running in no time. Review collected by and hosted on G2.com.

What do you dislike about Shippo?

They closed my account and wouldn't open it back up without me sending selfies (weird?). I would be cautious about integrating this into your system. Shippo will close your account if they believe you are fraudulent. They require you to upload your ID and take live selfies and send them to them. I deal with other vendors and businesses all the time and do not have to do this nonsense. Beware! Review collected by and hosted on G2.com.

Tom L.
TL
Tom L.
Brand Manager
Consumer Goods
Small-Business (50 or fewer emp.)
"Best Shipping Platform for ecomm"
4.5/5
What do you like best about Shippo?

The ability to shop rates on the fly and print labels in bulk is something I have not seen on any other platform. I have tried multiple shipping ERPS and every one of them would add way more fulfilment time to my operation. Shippo allows me to select all of my orders at once and select different shippers for each and then printing them all. Review collected by and hosted on G2.com.

What do you dislike about Shippo?

The only downside is the billing. It would be nice to be able to get all my shipments compiled onto one bill and sent weekly. Easier for accounts payable to pull those out. Review collected by and hosted on G2.com.

SM
sean m.
Technical Program Manager
Mid-Market (51-1000 emp.)
"The best tool out there for automated shipping tracking API functions."
5/5
What do you like best about Shippo?

Shippo makes multi-carrier shipping easy and efficient, especially for small businesses and teams managing multiple orders across different platforms. The dashboard is clean, the API is well-documented, and the label generation process is smooth. I particularly appreciate the real-time tracking updates, automated notifications, and support for bulk shipping workflows. It integrates well with platforms like Shopify, Etsy, and even custom order systems, which helps us streamline fulfillment without constantly switching tools. The webhooks for tracking updates are a great feature that adds automation and insight to our process. Review collected by and hosted on G2.com.

What do you dislike about Shippo?

While Shippo is solid overall, a few things could be improved. First, the handling of webhook reliability and delivery diagnostics could be more transparent—when something goes wrong, it’s not always easy to pinpoint the issue without external testing. Additionally, adding more customization options for tracking pages and branded notifications would really enhance the customer experience.

From a user perspective, the UI can feel limited when trying to manage large batches of shipments—basic filtering, tagging, and export features could be more flexible. Also, support for more international carriers and services, especially regional couriers, would be a huge win for global users. Finally, offering more robust error messaging or sandbox testing tools would make integration for developers much smoother. However, at the end of the day Shippo is still the best tool out there for this job. Review collected by and hosted on G2.com.

Timothy G.
TG
Timothy G.
Business Owner
Small-Business (50 or fewer emp.)
"Great platform that saves mibey"
5/5
What do you like best about Shippo?

The price. It saves a huge amount and works across multiple shipping platforms Review collected by and hosted on G2.com.

What do you dislike about Shippo?

The relationship between the shipping and orders page is confusing. Sometimes the return label option does not work. Review collected by and hosted on G2.com.

Beth L.
BL
Beth L.
Social Media Evaluator
Small-Business (50 or fewer emp.)
"Shippo Has Been Fantastic For My Business!"
5/5
What do you like best about Shippo?

I love how Shippo has integrated with my WIX website. I also love the shipping discounts! Review collected by and hosted on G2.com.

What do you dislike about Shippo?

There isn't much I dislike about Shippo. It is a little wonky if you want to create a label independently from orders that come in through your site (once you have integrated it into the site). Review collected by and hosted on G2.com.

Amber B.
AB
Amber B.
Small-Business (50 or fewer emp.)
"Extremely user friendly and perfect for e-commerce!"
5/5
What do you like best about Shippo?

I use Shippo daily for my Etsy store and they make it so easy to ship packages from their platform. The integration between the two companies is practically flawless. I love that Shippo has plans for those that are just starting out with limited budgets all the way to full blown day to day businesses. Shippo has something for everyone regardless of the amount of volume that you do. The dashboard it very simple to navigate from importing sales from my shop to creating new labels within the website. I love that they give you options on who you prefer to ship with and their pricing is affordable. Review collected by and hosted on G2.com.

What do you dislike about Shippo?

One of the biggest downsides to using Shippo is that it doesnt' cooridnate very well with my Etsy shop. Sometimes when I am printing off the packing slips from within Etsy, they aren't lined up and listed exactly how they are in Etsy. Another thing that I've noticed is that sometimes it misses when the payment has went thru and it will show "payment pending" on Shippo.. so I have to double check from within Etsy that it is in fact an actual sale. I also wish their was a way to adjust the weight of a package with multiple checked instead of having to manually change it individually. It's small things because overall I like the website. Review collected by and hosted on G2.com.