Sedex Reviews (48)

Reviews

Sedex Reviews (48)

4.2
48 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise the platform for its ease of use and supplier visibility, which simplifies the management of audits and compliance tracking. Many appreciate the intuitive interface that allows for quick access to important data, making it easier to assess supply chain risks. However, some users note limitations in data extraction for presentations and the complexity of certain features.

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Alison E.
AE
Alison E.
Senior Manager, Human Rights and Deforestation
Enterprise (> 1000 emp.)
"Essential for Human Rights Risk Management"
5/5
What do you like best about Sedex?

I love working with the Sedex team and the community more broadly. They do a really great job ensuring collaboration is part of their business model, which really resonates with me as a human rights professional. I really enjoy the tech advances that Sedex has made; it's years ahead of where it was just a little while ago, and I'm very happy to see that. Review collected by and hosted on G2.com.

What do you dislike about Sedex?

I think there are certain findings that are really difficult to address in our own operations when we consider the regional context. The rating system sometimes doesn't capture that to its fullest extent. We could really benefit from more data, particularly from an inherent risk perspective. There's a lot of data around findings and settings, and I think Sedex could do something really intelligent with that to demonstrate the inherent risk for a country, service, or commodity combination. Review collected by and hosted on G2.com.

Response from Letizia La Sorte of Sedex

Hello Alison,

Thank you for sharing such thoughtful feedback, we’re really pleased to hear that you value the Sedex team and community, and that the platform’s progress is making a difference in your work.

We also appreciate your perspective on the rating system and the need for more context around findings, especially when regional realities can make risk look different in practice. Your point about having more data to better reflect inherent risk is especially useful and we are looking into that.

It’s great to know Sedex is helping you monitor human rights risks, support due diligence, and standardise audit practices across your supply chain.

Thanks again for taking the time to share your experience and for being part of the Sedex community.

Chelsea C.
CC
Chelsea C.
Senior Global Procurement Contract Representative
Oil & Energy
Enterprise (> 1000 emp.)
"Streamlined Supplier Management with Improvement Opportunities"
4/5
What do you like best about Sedex?

I like the support and community events provided by Sedex. I also appreciate their continuous improvement mindset. I am happy with some of the changes being made, and I appreciate that they continue to improve the search functions. Review collected by and hosted on G2.com.

What do you dislike about Sedex?

I still find it to be challenging to link to suppliers, especially if there has been a purchase or a transition to a corporate wide account. There are times where I see multiple entries with the same physical address and I am concerned I am not selecting the correct ones. I also wish there was a way to know if a supplier was going to request a NDA to connect with them. I could then begin the process of obtaining the NDA with them to connect. It is still hard to see metrics of my suppliers at large in the dashboard and clicking through the data can be clunky. Review collected by and hosted on G2.com.

Response from Letizia La Sorte of Sedex

Hello Chelsea,

Thanks for sharing this feedback. We’re glad to hear that Sedex is helping you review and manage risk without placing extra burden on suppliers, and that it supports your supplier vetting, audit monitoring, and regulatory research. We also appreciate your positive comments on our support, community events, and continuous improvement mindset. At the same time, we understand there is still room to improve the supplier linking and search experience, particularly where it would be helpful to make supplier identification easier. We also appreciate your comments on the dashboard, and we understand that making it easier to navigate and view supplier metrics at a glance would improve the experience. We’ve shared this feedback with our product team and will keep you updated on changes.

Thank you for being part of the Sedex Community!

RE
ruth e.
Enterprise (> 1000 emp.)
"Streamlined Ethical Trade Compliance with Stellar Support"
4.5/5
What do you like best about Sedex?

I like Sedex's ease of use from a supplier perspective and the fact that it caters to multiple customers, making it efficient for suppliers. I also find the Sedex teams incredibly helpful, especially in relation to navigating missing data and understanding and interpreting risk management data that's coming through. This means from a supplier perspective, they deliver one due diligence process and don't have to do that over multiple platforms, which is efficient. For us, Sedex provides ease of visibility in terms of the information that's broken down into key components, and we can feed that into our own internal management matrix. Review collected by and hosted on G2.com.

What do you dislike about Sedex?

I have a real challenge with contacts data and making sure we have the right contact within a business. It's incredibly challenging to engage and onboard a suppliers. Review collected by and hosted on G2.com.

Response from Letizia La Sorte of Sedex

Hello Ruth,

Thank you for sharing such thoughtful feedback, we’re really pleased to hear that Sedex is easy to use from a supplier perspective and helps streamline due diligence across multiple customers.

It’s especially great to hear that our teams have been helpful in navigating missing data and interpreting risk management information, and that the platform gives you clear visibility into key components that you can feed into your internal management matrix.

We also appreciate your point about the challenge of maintaining accurate contact data and engaging the right people within a business. Feedback like this is valuable as we continue to improve the supplier experience, we will keep you updated as we evolve our product offering.

Thanks again for your kind words and for being part of the Sedex community.

Verified User in Restaurants
AR
Verified User in Restaurants
Mid-Market (51-1000 emp.)
"Clear, Improved Sedex UI—But SAQ Question Logic Can Be Tricky"
3.5/5
What do you like best about Sedex?

Since Sedex changed the UI, it has improved drastically. I am a big fan of the changes and the dashboarding. It provides a very clear understanding of our network and the associated risks. Review collected by and hosted on G2.com.

What do you dislike about Sedex?

We've found it quite difficult in answering some of the SAQs, when one question unlocks another. For example, if we want to answer the 2nd part of a question, but not the first part. We are unable to do so, this is clear when exporting the SAQ in Excel but then the question doesn't appear when completing the questionnaire online.

Additionally, we find that the Sedex SAQ is the answer to some of our issues we're facing with ESG/Sustainability compliance, however Sedex could be further refined to assist in much more detail such as EUDR.

Sedex doesn't offer SSO as standard, there is an additional cost to complete SSO integrations with our business which doesn't make sense to me. SSO/2FA should be standard practice across the board for Technology systems these days. There are no other vendors that I can think of that charge for this service. Review collected by and hosted on G2.com.

Response from Letizia La Sorte of Sedex

Thank you for the detailed feedback and the kind words on our UI improvements - we’re thrilled the dashboard is providing clearer visibility into your network and risks.

We appreciate the insight into SAQ trigger questions. They’re designed to show only when relevant, keeping the form efficient, but we recognize the logic can sometimes feel tricky, especially if a follow-up question doesn’t align perfectly with your scenario. We’d love specific examples of the trigger questions that were confusing, as that helps us refine the experience for cases like yours.

On SSO, we understand the desire for it to be standard, we’re exploring ways to make integrations more seamless and value-driven across the board!

Your point about comprehensive risk views for regulations like EUDR is spot on, and it’s great to hear Sedex is helping tackle those internal challenges.

Thanks again for helping us improve, we value reviews like yours and look forward to continuing to support your ESG goals

Verified User in Food & Beverages
AF
Verified User in Food & Beverages
Enterprise (> 1000 emp.)
"Large Supplier Network and Strong Risk Insights with SEDEX"
4/5
What do you like best about Sedex?

SEDEX has a large supplier database, and many of our suppliers are already on the platform. Several of our customers also use SEDEX and want to link to us, as well as to our suppliers. It’s a good tool for evaluating supplier development needs based on combined risk scores and audit findings. I would also like to have an audit history view, with historical data from previous audits. Review collected by and hosted on G2.com.

What do you dislike about Sedex?

I can’t actually use multi-tier audits. Because of this, the supply chain map isn’t clear, since it’s impossible to see which supplier is connected to which sub-supplier. Also, searching by name can be difficult if you don’t know the exact site name or the company number. Review collected by and hosted on G2.com.

Response from Letizia La Sorte of Sedex

Hello,

Thank you for taking the time to share your Sedex experience!

We’re happy to hear how our platform delivers strong risk insights, clear SMETA audits, and comprehensive supplier data, exactly what we aim for in helping companies like yours prioritize improvements and focus ESG efforts.

Your feedback on CAPR reports and multi-supplier views is spot on, and enhanced features are coming soon to make these even more actionable. Join our Product Roadshow on April 1st to hear the latest updates directly, register in the link below :)

Thanks again for being part of the Sedex community!

See how Sedex improved
Verified User
G
Verified User
Enterprise (> 1000 emp.)
"Streamlined Supplier Risk Management"
4/5
What do you like best about Sedex?

I like Sedex because it has a lot of our suppliers on it, as most of our peers also use it. This means there's an aggregation benefit, as many suppliers are already linked to us without needing to request a whole Sedex analysis. It really helps with the speed and scale of operations, considering we're a big company dealing with many suppliers. Review collected by and hosted on G2.com.

What do you dislike about Sedex?

I don't think it makes much sense for Sedex to step into carbon and environment things. I think the audits are pretty good, but I don't think the four pillars are very needed in terms of environment and other stuff. Auditing the processes around energy intensity or consumption isn't very helpful for my carbon strategy, which I handle with other suppliers more detailed in the way SBTi requires, and making the audits longer contribute to supplier audit fatigue, so I find them a detractor for Sedex benefit. Review collected by and hosted on G2.com.

Response from Letizia La Sorte of Sedex

Thank you for your feedback!

We're delighted to hear that Sedex is helping you efficiently manage supplier risk at scale and that the breadth of our supplier network is creating value for your organisation by reducing duplication and supporting faster decision-making.

We appreciate your perspective on the environmental components of our assessments. As supply chain expectations continue to evolve, Sedex works closely with members, industry stakeholders, and subject matter experts to develop tools and frameworks that support a broad range of due diligence and sustainability needs. We recognise that organisations are at different stages of their environmental and carbon management journeys, and that requirements may vary across industries and use cases. Your feedback on audit scope and supplier burden is valuable, and we will share it with the relevant teams as we continue to refine our solutions and member experience.

Thank you for helping us improve Sedex and for sharing how the platform supports your supplier risk management programme.

VR
Viv R.
Group Technical Manager
Enterprise (> 1000 emp.)
"User-Friendly Platform for Sharing Data and Supply Chain Reporting"
5/5
What do you like best about Sedex?

It is a widely used platform that is very user friendly, enabling you to share data with suppliers and customers alike. You can run generic and specific reports which help you assess your supply chain. It demonstrates that you and your suppliers have certain values regarding ethical, social and health and safety practices Review collected by and hosted on G2.com.

What do you dislike about Sedex?

You are not able to see who the link request email goes to which is often asked Review collected by and hosted on G2.com.

Response from Letizia La Sorte of Sedex

Thank you Viv for the great feedback on how Sedex enables supply chain data sharing and ethical assessments!

We're glad the platform makes it easy to manage supplier social, health and safety requirements and share customer info. Your note about request emails is helpful - we'll review how we can make this process clearer.

Thanks for helping us improve!

Hannah M.
HM
Hannah M.
Environmental and Sustainability Specialist
Mid-Market (51-1000 emp.)
"Helpful, Knowledgeable Team and an Easy-to-Use Tool for Supply Chain Goals"
5/5
What do you like best about Sedex?

The people are very helpful and knowledgeable, it's easy to use, and will be helpful with achieving our supply chain goals. Review collected by and hosted on G2.com.

What do you dislike about Sedex?

Nothing I don't like about them, the price is great, features and people are great too. Review collected by and hosted on G2.com.

Response from Letizia La Sorte of Sedex

Hello Hannah,

thank you so much for your kind review. We’re glad to hear that our team has been helpful and knowledgeable, and that Sedex is easy to use and valuable for your supply chain goals. It’s great to know we can support your work to engage suppliers more closely and reduce Scope 3 emissions.

Thank you for being part of the Sedex Community!

Dóra Z.
DZ
Dóra Z.
Sourcing Sustainability Specialist
Enterprise (> 1000 emp.)
"Efficient Supplier Risk Management with Sedex"
4/5
What do you like best about Sedex?

I like the mass assessment feature of RADAR and how the audit findings are listed separately on the Sedex platform in an easy-to-view way, so I don't have to go through lengthy audit reports to find the important information. These features save me time. Also, the initial setup of Sedex was pretty easy. Review collected by and hosted on G2.com.

What do you dislike about Sedex?

I would like to be able to share suppliers' SAQ/audit results with customers without revealing the suppliers' identity. Either through an 'anonymous' direct link or having a reporting feature that downloads site overview with supplier ID and other specific information removed. Review collected by and hosted on G2.com.

Response from Letizia La Sorte of Sedex

Hello Dora,

Thank you for sharing your feedback, we’re happy to hear that Sedex Risk Assessment is helping you manage supplier risk more efficiently and saving you time by bringing audit findings together in a clear, easy-to-review way.

It’s also great to know the platform was straightforward to set up and that it helps you manage third-party audits more effectively. We hear you on wanting to share supplier SAQ or audit results with customers while protecting supplier identity, that’s helpful feedback and something we’ll keep in mind.

Thanks again for taking the time to share your experience. We’re pleased Sedex is supporting your due diligence processes and making supplier risk management easier.

Annabel M.
AM
Annabel M.
Human Rights Research Lead
Mid-Market (51-1000 emp.)
"Comprehensive Coverage, Needs More Visibility"
4/5
What do you like best about Sedex?

I like the scope of the Sedex program, which gives us good coverage over the supply chain. I also appreciate the insights it provides, which are valuable for risk identification and due diligence. Review collected by and hosted on G2.com.

What do you dislike about Sedex?

Audit reports are not visible to us, since we are not a buyer but a certification. This limits our insights into findings of sites. Gaining more insight into this would be helpful. Review collected by and hosted on G2.com.

Response from Letizia La Sorte of Sedex

Hello Annabel, thank you for your feedback. We're happy to hear that the scope of the Sedex programme and the insights available through the platform are helping support your risk prioritisation and due diligence activities. We recognise the value of greater visibility into site findings. Sedex is designed to support transparency across supply chains while giving members control over how their information is shared. This approach helps organisations collaborate and share data at scale, while ensuring confidentiality and privacy preferences are respected. We continuously review member feedback to help improve the balance between visibility and data control.

Thank you again for your feedback and for being part of the Sedex Community!