The integration with ServiceNow makes for a seamless experience for both the end user and the technician Review collected by and hosted on G2.com.

The minimum purchase price is excessively high and essentially locks out small and medium sized businesses Review collected by and hosted on G2.com.

ScreenMeet uses a non-intrusive way of managing a remote device without leaving trails behind. Using it in tandem with Tanium, it installs a small agent upon starting a session then, removes it when the session ends. It also provides a good number of shortcuts for troubleshooting tools and a chat window with its handy interphase. Review collected by and hosted on G2.com.

I haven't disliked anything about this product at the moment. Review collected by and hosted on G2.com.

The video calling feature makes it much easier to understand, and the assigning part and the status part are really helpful Review collected by and hosted on G2.com.

No thoughts as of now but would love to see where they are heading Review collected by and hosted on G2.com.

The features that are available in the Out of the Box model are decent. Features such as screen sharing can be turned on and off. Integrates with SF. Review collected by and hosted on G2.com.

Trying to integrate into our chat card presented programming hiccups, disconnect issues when changing screens, and the background is still not working; only the blur feature works for us. Their response has been lackluster in trying to fix our background issue, and I have to constantly reach out to them after being told they would get back to me in a "day or two" a week later. Review collected by and hosted on G2.com.

I love the integration with Zendesk. I can go from a ticket, to chat, to screen share in a minute's notice. It makes my job and our team's job easy to help service our customers. Review collected by and hosted on G2.com.

There is a bit of a lag in the movement with the arrow. I know that contributes to the connection but that's the only improvement I'd like to see. Review collected by and hosted on G2.com.

How easy it is to use it when you are connecting with clients Review collected by and hosted on G2.com.

How sometimes it won't show the screenMeet to log with Salesforce and it takes a few hours to bring it up to log it. Review collected by and hosted on G2.com.

The ease of which ScreenMeet launches in our environment. Makes it a seamless integration with our existing platforms. Review collected by and hosted on G2.com.

Often when reporting issues, it seems that no one in the SM side has heard of it. We end up providing a lot of detailed examples and it's often attributed to an environmental component (even though we have agents in different locations with different devices) Review collected by and hosted on G2.com.

The integration with Salesforce cases and the single sign on with salesforce are our favorite features. Review collected by and hosted on G2.com.

Sometimes there are glitches that requiring refreshing and "back" on the browser to work through. They are not always consistent or replicable so it can be hard to solution these glitches. Review collected by and hosted on G2.com.

Screenmeet is very intuitive to use and a great way to connect with our clients who need screen share support. It helps cut down time spent on support calls and leaves our clients much more satisfied. Review collected by and hosted on G2.com.

Nothing to dislike. Everything works as expected. Review collected by and hosted on G2.com.

I like the platform and what its intention is in reference to the efforts of communication. It does help for those who telework or who need to assure that they can effectively communicate with their peers Review collected by and hosted on G2.com.

It is a good way to handle cloud meeting but there are some flaws in the avenues presented with the way that communication is presented and the options to share information amongst each other. There can be a burden on the way that lines are not clear and tend to drop in the middle of a call. Review collected by and hosted on G2.com.