I really like the unified inbox in SaleSmartly that centralizes every channel in one place, making it easier to handle conversations. The auto-reply automation is fantastic for answering leads instantly, which is a huge time saver. It's great how it manages scattered conversations by bringing chats from Meta Ads, WhatsApp, Instagram, and Messenger into a single inbox. Instant auto-replies ensure no message goes unanswered, and it helps keep the WhatsApp messaging window open. The analytics are also valuable, showing me which channel is worth more ad spend. Review collected by and hosted on G2.com.

I find that the automation rules and chatbot builder take a few attempts to get right, and the documentation could use more practical examples. The free plan limits also run out fast once real campaigns start, and support isn't 24/7, which can be a bit inconvenient. Review collected by and hosted on G2.com.

What I like best is how everything just comes together in one place -WhatsApp, Instagram, Facebook, email, all in a single inbox. The interface is clean and easy to navigate once you get familiar with it. I did have some trouble with the initial setup, but their support team guided me through the integration via WhatsApp which was really helpful. The automation works smoothly in the background and has genuinely improved how I manage leads and respond to customers. Review collected by and hosted on G2.com.

The initial setup took a little getting used to, especially for someone new to this kind of tool. It can feel a bit overwhelming at first with so many features to explore. That said, the support team was quick to step in and help, so it never felt like a dead end. Review collected by and hosted on G2.com.

What I like most about SaleSmartly is how it simplifies communication with customers and centralizes messages from different platforms in one place. The automation features are very helpful for managing leads, improving response time, and ensuring no inquiries get lost, especially for those who work with sales and social media.

The layout is clean and intuitive, and the initial setup was easier than I expected. I also appreciate the fact that the platform supports multiple languages, which is useful for serving different audiences. For users who receive many messages through Instagram DMs, WhatsApp, and other channels, it makes a noticeable difference in organization and workflow. Review collected by and hosted on G2.com.

In my case, at the beginning I had some doubts when creating the chatbot and connecting certain functions, especially when using WhatsApp Business with an international number. I needed to watch a few tutorials to better understand the automation flow.

I believe it would be helpful to have a guided onboarding system or built-in tutorials for users who have no prior experience with automation, so the process becomes more intuitive and secure. It doesn’t compromise the overall experience, but it’s an area that could evolve and make the learning curve smoother. Review collected by and hosted on G2.com.

How user friendly and intuitinve it was. Review collected by and hosted on G2.com.

Nothing. I really had nothing to dislike about SaleSmartly Review collected by and hosted on G2.com.

I use SaleSmartly to manage customer conversations and appreciate its intuitive interface. The interface is clean, responsive, and easy to navigate, which greatly aids in managing customer messages across different platforms. Review collected by and hosted on G2.com.

I found the initial setup of SaleSmartly a bit slow, and I think it could be improved. Review collected by and hosted on G2.com.

I use SaleSmartly for sales on my Instagram account. It helps me increase my sales and get closer to my clients. I find it easy to use and fast. I like the stream of promotions for my clients. The prices and easy interface were key reasons I switched to SaleSmartly. The initial setup was very easy. Review collected by and hosted on G2.com.

Nothing Review collected by and hosted on G2.com.

Really intuitive platform to use with solid pricing that's accessible to smaller brands too. A ton of great integrations making marketing just so much easier in 2026. Review collected by and hosted on G2.com.

Wish they had more features on developing creative assets Review collected by and hosted on G2.com.

Have a unified inbox across multiple networks. Review collected by and hosted on G2.com.

Nothing to complain about! Nothing but praise! Review collected by and hosted on G2.com.

I like SaleSmartly for its numerous integrations with other platforms, which really stands out to me in using the tool. Having integrations with platforms like YouTube, Instagram, TikTok, and others is something I see as an advantage, as these connections are not available in many competing tools. This integration capability expands the potential of SaleSmartly and facilitates connecting with the audience through various social media platforms, making it a valuable choice for my sales and customer service strategy. Review collected by and hosted on G2.com.

SaleSmartly presents challenges regarding its ease of use and the complexity of the interface. The interface is filled with many details, buttons, and duplicated options, such as two Instagram buttons, which causes confusion and visual clutter. This hinders the efficient use of the platform. Additionally, the initial setup process was very difficult, making the user experience more challenging. These difficulties compromise the efficiency in integration and daily use, even while recognizing the value of its multiple integrations. Review collected by and hosted on G2.com.

I really appreciate how it brings together messages from WhatsApp, Facebook, Instagram, email, and chats into a single location, making it much easier to keep track of everything and avoid missing anything important. The customer service has also been responsive and helpful whenever I've needed assistance. Review collected by and hosted on G2.com.

learning curve is steep you got to invest time to understand all features. It was a little difficult to set up. Review collected by and hosted on G2.com.