There aren't really any new features that we are using on a regular basis unfortunately. Review collected by and hosted on G2.com.

The search function in AR/AP is overly sensitive. For example if searching for an invoice with John Doe as the description, if I search just 'Doe' nothing will come up. It should display all invoices with Doe in the description. There should be a setting to alter this if needed.

The custom reporting module is quite complicated at times. I wouldn't describe it as an intuitive easy-to-use solution. It might be better to explore alternatives via the Sage marketplace with some sort of 3rd party report editor.

AR bulk imports have become quite slow. We require imports of 5000 lines plus for receipts, but these can now take upwards of 30 mins each to be imported. I'm not sure if there is a fix for this.. it may just be a limitation of the import method. Review collected by and hosted on G2.com.

What I like best about Sage Intacct is its intuitive, cloud-based platform and powerful financial reporting capabilities. The customizable dashboards and real-time visibility into financial data make it easy to track performance and make informed decisions quickly. Automation of routine accounting tasks, such as approvals and reconciliations, helps save time and reduces manual errors. The ability to integrate with other business systems also improves efficiency and provides a more streamlined workflow across teams. Review collected by and hosted on G2.com.

Sage Intacct is a powerful platform, but some features can take time to learn and fully utilize. Certain customizations and reporting configurations may require extra effort, and additional modules can increase overall costs. However, these challenges are generally outweighed by the system's functionality and benefits. Review collected by and hosted on G2.com.

I really value the broad range of stock reports, and I like that I can also build more targeted, custom reports using the same underlying data. It’s especially useful that this information carries across different levels of the organization, so teams stay aligned and everyone is working from the same consistent view. On top of that, the dashboards update with live data, which makes it much easier to make decisions in the moment. Review collected by and hosted on G2.com.

While I like and appreciate the Budget repository, I wish the system were more intuitive when allocating an amount across 12 months in a way that reflects the total more accurately. Right now, that doesn’t happen because of rounding issues. Review collected by and hosted on G2.com.

Sage Intacct is the best ERP if you’re looking for a cloud-first solution without all the red tape and difficult setup that other competitors require. I was able to onboard and set up Intacct myself for our small company, with only a little help directly from a Sage consultant. Their team members are incredibly helpful and knowledgeable, which makes it easy to get questions answered and tailor the system to what you need. We were able to save tens of thousands by doing it this way, compared to going with Netsuite or SAP. Overall, it’s a truly heavy-duty ERP platform that can easily handle core financials. Review collected by and hosted on G2.com.

Sage isn’t as visually polished as, say, Xero, and it’s significantly more complex. You really have to get up to speed on the specific way Sage does things, and it can feel very rigid. If you aren’t careful during setup, testing, or the learning process, you can end up with erroneous data or annoying formatting that’s difficult to get rid of. It’s all in the name of data integrity and traceability, but if you prefer being able to clean up mistakes and keep everything tidy, that can be tricky in Sage. Review collected by and hosted on G2.com.

I like that Sage Intacct has many different integration partners. We integrate with Martus for budgeting and forecasting. We also integrate with Concur for electronic expense reporting and invoice processing. Since moving from a traditional account number structure to Sage Intacct's dimension structure, we've been able to improve our reporting and data collection significantly. The dynamic allocation tools have cut our processing time down each month and has allowed us to better explain how these costs impact each ministry area of our organization. Review collected by and hosted on G2.com.

Everything except accounts receivable can be handled at the top level, but accounts receivable (AR) has to be managed at the entity level, which is really confusing and makes it harder to track things down compared to when it's done at the top level. Also, the initial setup was quite a struggle; it was a huge conceptual change for my staff to move from the traditional account number structure to the dimension structure, which posed many challenges. We operate many separate entities that really are all part of one non profit but because of past history they remain separate reporting entities. The multi entity features of Sage Intacct has made this a very simple process to combine the necessary entities together for the external reporting. The only area where this has not worked well is in the AR module that requires everything to be done at the entity level so it takes more time to discover what entity the receivable is related to. Review collected by and hosted on G2.com.

Sage Intacct offers multiple features that make it easy to filter data when building custom reports. It has significantly lightened the workload in our accounting department. In the past three years we’ve been with Sage, I can only recall one time the system went down, and even then it was only for about an hour. When we need support, they’re available to help and respond in a timely manner. Review collected by and hosted on G2.com.

The implementation of Sage was time consuming, but in the long run it was worth the effort. Getting to know the system takes a little effort, but once you know it you know it. The price is high, but it is worth it. Review collected by and hosted on G2.com.

I love the Interactive Reporting Module. This lets me pull any kind of data from our system to better understand the metrics. I can create pivot tables, compare AP and AR data, and more within this module.

They also offer many classes for free to ensure you are utilizing the software to your company's needs. Many of these classes are CPE credit compatible.

The system is very rarely down to ensure you can continue working through even the toughest projects with no interruptions.

There are many integration opportunities as well. We are able to import and export data to our other systems. There has not been a system we have added yet that does not integrate with Intacct. Review collected by and hosted on G2.com.

There is nothing I dislike about the system itself. It would be helpful if support tickets were completed faster than the current wait time. Review collected by and hosted on G2.com.

Most helpful feature is our bespoke Prepaid Amortization module. Useful to plug in prepaid items and have Intacct automate our amortization entries each month. I use it for prepaid insurance and prepaid software. Review collected by and hosted on G2.com.

That would be a long list, but mainly I dislike Intacct's rigidity. Once a transaction has processed (e.g. an invoice receives a payment, a warehouse processed an inventory transfer, a bill was paid, etc...) we cannot DELETE it ever. That's it. No flexibility. For example, say we miscode a bill and receive a partial payment and apply it to said bill, then later on find the bill was miscoded. We are stuck with the bill forever, we need to do a lot of mental gymnastics to fix the miscoded bill's impact on our financials. We can't just void the payment, delete the bill, recode the bill, and reapply payments to it. Same thing with invoices/credit memos and obsolete warehouses. Review collected by and hosted on G2.com.

Sage Intacct is a very flexible, customizable product. The fact that it’s a SaaS product is also very helpful, since I’m able to access information from just about anywhere. Data integrations are easy to manage, and the end-user interface makes navigation a breeze. Overall, it’s very cost-effective. The system has also been consistently available and hasn’t been down since we started using it in 2019. Review collected by and hosted on G2.com.

Up to this point, we have not had any major issues with Sage Intacct or reasons to question our decision to make the switch. We are very happy with the product. Review collected by and hosted on G2.com.

Sage Intacct has a full suite of the functionality I need - AP, AR, purchasing, invoicing, etc. are all available to me based on my company's needs. We have gone from taking 3-4 months to close our books to less than 2 weeks. We also have greatly reduced our paper usage by being able to do so much more electronically (attaching invoices, paying by ACH, etc.); we have a huge vault that was full of filing cabinets of old documents - now we barely use one cabinet for a year's worth of documentation and everything else is online.

Personally, moving to Sage Intacct has allowed me to work from home a couple of days a week (this was not possible on our old, server-based software). I can be almost as effective from my home as I am when in the office with my staff. And saving the money and time on commuting is great.

I also really like that it is very cutting-edge and always introducing new features to keep up with technology, such as AI reading incoming invoices and automatically classifying and entering the relevant data. This saves on input errors and time retyping data. Review collected by and hosted on G2.com.

Getting used to navigating the menus in Sage Intacct was the worst part of the software when we first adopted it. I honestly didn’t think I’d ever remember all the steps needed to get to the functionality I wanted, but I eventually learned. Even now it still feels cumbersome, though I can get where I need to go fairly quickly.

I also don’t like the error messages. When you enter something and there’s an issue, the message you get is usually confusing and often includes code. I’m sure that’s helpful for programmers, but it doesn’t mean anything to me.

Reports are another area I struggle with. They’re really hard to understand, and it took me hours and hours to figure things out because it’s about as far from intuitive as you can imagine.

Finally, I dislike that you can’t really change the reporting defaults in Sage Intacct. It always defaults to one month and a calendar year. I wish it recognized that not everyone operates on a calendar year, and that a fiscal year is more important to me. I should be able to choose the default I want for reporting, but instead, every single time I pull data I have to override the default and enter different dates, which is annoying. Review collected by and hosted on G2.com.