Working with RetainSure has been a great experience so far. Instead of just walking us through their product and features, the team spent time understanding how we manage our accounts and the challenges we were trying to solve. Based on those discussions, they tailored the implementation to our requirements. We have now completed Phase 1 of the implementation in a short span of time and are continuing to work closely with the team to evolve the platform into a system of intelligence for our account management function. Review collected by and hosted on G2.com.

None so far. Despite being a relatively small team, RetainSure has been highly responsive, with quick turnaround times. Discussions are productive, decisions are made quickly, and there's a strong sense of momentum in moving things forward. Review collected by and hosted on G2.com.

The team has been easy to work with and quick to adapt to how we actually operate. Rather than a rigid rollout, configuration decisions (like dashboard hierarchy and reporting structures) were worked out collaboratively based on our specific setup. Turnaround on changes and questions has been fast. Review collected by and hosted on G2.com.

Nothing major. As adoption grows across teams, there's a bit of a learning curve in getting everyone aligned on data conventions, though the team has been quick to help smooth that out. Review collected by and hosted on G2.com.

We use it at Mailmodo to move from gut-feel to clear actions. The dashboards surface the accounts and segments where churn is actually building, and the guidance is specific enough to act on, not just pretty graphs. The AI QBR feature is a real time-saver: it pulls trends and highlights into a short, structured write-up so we spend meetings on decisions instead of compiling data. Review collected by and hosted on G2.com.

Mostly a short onboarding curve for the deeper features, a few advanced reports take time to explore. That said, the value pays off once you’ve invested the initial hours. Review collected by and hosted on G2.com.

This is great for insights and triggers that help me, as an AM, make sure my account game stays on top. Review collected by and hosted on G2.com.

There’s still a long way to go when it comes to making the Agents more stable and reliable. Review collected by and hosted on G2.com.

It is a data-driven model that makes my life much easier when it comes to collating information and taking action. Whether it’s something as simple as writing an email or creating an entire strategy for the next quarter for a client, everything can be done in one place without switching between multiple platforms to gather the details I need—even for discussions with the AI and a great team to always support you with any implementation Review collected by and hosted on G2.com.

Nothing to dislike, but there are definitely a few areas that have potential for future enhancements as the product evolves Review collected by and hosted on G2.com.

What I appreciate most is the platform’s intelligent use of all available account information to provide highly personalized insights. This feature has made my daily work as a Customer Success professional much easier, more organized, and significantly more efficient. It reduces the amount of manual work required and enables me to be more proactive with customers. Review collected by and hosted on G2.com.

Up to now, I genuinely haven’t encountered any significant drawbacks in my experience. While there is always potential for additional features and improvements, nothing currently feels like a limitation to me. Review collected by and hosted on G2.com.

I like how it can collect all the data I need in one place, present it the way I want and also provide recommendations. Review collected by and hosted on G2.com.

Sometimes it takes too long for the findings to be searched and it can be slow to provide a reply. Review collected by and hosted on G2.com.

RetainSure has significantly streamlined our customer success and onboarding workflows at Mailmodo. The platform is intuitive, easy to set up, and doesn’t require a long learning curve for the team. Their automated workflows, retention insights, and health scoring system have helped us proactively manage customer journeys with more clarity.

The best part is their support team—they are extremely responsive, understand use cases deeply, and help us customise the setup based on our processes. Review collected by and hosted on G2.com.

Nothing major so far. A few advanced analytics features could be more flexible, but the team is already working on enhancements and is very receptive to feedback. Review collected by and hosted on G2.com.

I like RetainSure for its ease of use and how it integrates with Slack, making it easy to generate reports or client insights without leaving Slack. The interface is very user-friendly, which is a huge plus. The initial setup was really easy, with most of it handled by their team. Their team is super receptive to feedback, and new features are added quickly. Review collected by and hosted on G2.com.

none Review collected by and hosted on G2.com.

Empowers Customer Success Managers with actionable KPI insights and tailored next-step recommendations. The standout feature is its deep personalization—adapting to each customer’s industry, historical pain points, and in-product behavior. The platform is intuitive, and the team is highly responsive, offering hands-on support to customize the solution as needed. Review collected by and hosted on G2.com.

The platform works as intended with no specific concerns. However, improvements to the UI would help elevate the overall user experience. Review collected by and hosted on G2.com.