Customer Service is pretty good - most of the time I get a video showing the steps I need to take and I can save that for future use. I like that alot Review collected by and hosted on G2.com.

I am struggling with some lag time with the software and there are a few features that would be very cool if they were integrated. For example being able to change the font size in the signature and initial boxes in the rentsign templates. Review collected by and hosted on G2.com.

Customer support is amazing—they’re always there when I need help or when something isn’t working. They also keep improving the system and adding new items that help us, as property managers, serve our owners and residents in the best possible way. Overall, it’s really easy to use. Review collected by and hosted on G2.com.

There’s nothing specific I dislike; I’d just like to see more features, or an app. Review collected by and hosted on G2.com.

The the product is great, but the customer support is amazing. They are always so fast and helpful. I'm updating this now after having gone through an Oregon trust account reconciliation audit--and everything was smooth sailing. I don't have to worry or prepare--just upload my file and done. Squeaky clean books and a great report. Review collected by and hosted on G2.com.

I'm pretty sure there are a number of features that I am not using as well as I could be, but for now it is a perfect solution. I love it. Review collected by and hosted on G2.com.

The best part of Rentvine is their support team. When using our last software, if you needed support's help, it was going to take at least 3 business days to get back to you with an answer. This is never going to happen with Rentvine's support team! They are getting back to you like they work right in your own office!! Not only do they respond pretty much immediately but they teach you in a way you understand. They do not talk down or judge, even when they probably should, Rentvine's support team is number one! Review collected by and hosted on G2.com.

The software leaves us hanging a lot. I'm trying to open up a page and I'm just sitting there while it's trying to get it's act together. I also don't like that the aesthetics get updated frequently instead of stuff that actually need to be updated. Review collected by and hosted on G2.com.

Rentvine has been a fantastic resource for us, handling all of our maintenance requests, accounting, tenant portals, and lease signing all in one place. I love having everything centralized, as it simplifies our processes significantly. The secure tenant portal allows tenants to log in and place maintenance requests easily, which our staff can process swiftly. The vendors also benefit from a portal where they can see their assigned work orders and submit invoices or estimates, making communication straightforward and keeping all information in one place. The accounting feature is amazing because it allows live accounting updates, and we can produce statements and process rent payments efficiently. I particularly appreciate that account management is done at the portfolio level, which is perfect for owners with multiple properties, allowing for lump-sum bill payments. The transition to Rentvine was wonderful, largely due to their impressive customer service and user-friendly interface, which made even complex tasks simple. Their support during the learning curve was exceptional, providing all necessary resources to ease the transition. The onboarding process was smooth and well-managed, with dedicated support from an onboarding specialist, making it a very easy transition process overall. Review collected by and hosted on G2.com.

We do use an outside software for inspections because we just feel like it's a little bit more robust. And it handles inspections better. Review collected by and hosted on G2.com.

What I like most about Rentvine is the ease of communicating with people. I love that I can send messages or emails from the same platform without needing to use an external phone. I also appreciate the ease with which I can view everyone's information, and, in addition, the recent update to the page that makes it look very nice and modern. They have always been very helpful in the way they answer all questions. Review collected by and hosted on G2.com.

Yes, I have had situations where it becomes complicated for me to use the rent sign, which is for creating the documents that I am going to send to people. And that's the only thing I've had issues with. Review collected by and hosted on G2.com.

I like their Open API, especially now with AI. Being able to build our own dashboards and reporting makes a big difference, and having an API available to us is great. Review collected by and hosted on G2.com.

I don’t like the current layout. It looks like a previous PMS we used, and I preferred the earlier look because, in my opinion, it felt newer and more modern. Review collected by and hosted on G2.com.

The people at Rentvine are very helpful and are there when you need them. The have started beta test to see how helpful it would be if you called in and i love it. If i have a quick question and need to know something and that moment. I can call get help it is great. I have used it like 3 or 4 times now. I think i was the first to use it!! Review collected by and hosted on G2.com.

The downside is that you have to wait to get help if something happens. If you need to get on a Google call, you often end up waiting to someone to get on a Google call or for an email response. Ill get help from all the people at rentvine but i like to have just one or 2 people to attend to me . If there is an issue that is on going and I have explain my self over and over to get to where we left off is not good I get frustrated its like having to many people in the kitchen. The emailing back and forth is the worst!! Review collected by and hosted on G2.com.

Rentvine is very easy to learn and navigate. They offer plenty of helpful resources when needed, along with a responsive team that’s readily available to assist at any time. The platform’s simplicity has also been great for our tenants. Review collected by and hosted on G2.com.

I have not encountered any problems within the platform. I only regret not switching to Rentvine sooner! Review collected by and hosted on G2.com.

I use Rentvine all day every day to manage residential properties. Rentvine is mostly a solid platform and when bugs do arise, they are pretty quick to make updates and fix things. They are fairly open to feedback and are continuously making changes to improve user experience so it feels more intuitive, and to make processes flow better for more effectiveness. When customer support is contacted, they are fairly quick to respond and provide detailed instructions on how to complete what you need done, or to explain workarounds if you can't do what you're requesting. I like that some fields are integrated with LeadSimple - there is a lot that could be done to add functionality there but that's on LeadSimple as well. The new "Update Move-in Date" feature works smoothly, as well as the rent increase function - I just wish it worked more in tandem with the lease renewal process, in the same box. Review collected by and hosted on G2.com.

Rentvine can be buggy sometimes, with windows popping up when they shouldn't, etc. I hate the 2-factor authentication - so irritating and unnecessary. I don't like that the reports pages don't have the main logo to make it easy to get back to the dashboard. I also think there needs to be better visual cues when there is a NOTE on an item- make it red or add a number bubble that shows how many notes there are or something. Reports could use more customization (ie show properties with custom field date between x and x date) Review collected by and hosted on G2.com.