What I like best about Remote is the platform itself, it's intuitive, reliable, and makes managing everything much easier. I've also had a great experience with our assigned payroll representative, who has always been helpful, responsive, and professional. Review collected by and hosted on G2.com.

What I dislike most about Remote is the customer support experience. The live chat doesn't resolve issues directly, they just send help articles or create a support ticket. Unfortunately, many tickets take a very long time to be resolved, and some never receive a response at all. In my experience, around 2 out of every 5 tickets seem to get lost or go unaddressed. I believe Remote's customer support is the weakest areas and could be improved significantly. Review collected by and hosted on G2.com.

What I like most about Remote is how smooth and organized the entire onboarding process is. The platform is easy to use, and the app performs well. I haven't experienced any major issues, and everything loads quickly. I also like the time tracking feature because it's simple and makes it easy to log my hours. Based on my experience, I've always received my pay on time, and the system even notifies me about two days before the payment is sent, which is really helpful. Another feature I find useful is the AI assistant. When I had basic questions, such as the rules for allowances or information from the employee handbook, it was able to provide quick answers without me having to contact support. On the few occasions I did need help, such as when my previous company delayed providing two required documents, the support team was understanding and gave me extra time to submit them. Overall, my experience with Remote has been smooth, reliable, and hassle free. Review collected by and hosted on G2.com.

So far, I haven't experienced any downsides with Remote. Whenever I have questions or need assistance, I can easily reach out through the chat support, and they respond quickly. Most of my questions have been answered right away, so I haven't encountered any major issues using the platform. Review collected by and hosted on G2.com.

I really appreciate how Remote has enabled us to hire overseas without any additional admin burden, making it easy to engage quickly with individuals overseas. It keeps everything in place and provides a clean environment to manage employees efficiently. The onboarding process is really easy and smooth, especially when adding specific contractual elements. It's great that Remote integrates well with our HRIS HiBOB, improving the overall experience for EORs and UK-based managers and employees, making EORs feel more like a part of the wider team. Review collected by and hosted on G2.com.

Support is great when I get to speak to a person. I don't find the chat that useful. It will often regurgitate information that is stored on your sort of help site, which is fine, but actually, you know, more often than not, I do need to speak to a person. So we get there in the end, but it's not as quick as I would probably like it to be. Review collected by and hosted on G2.com.

What I like most about Remote is that I never have to worry about payroll or employee benefits because they handle everything seamlessly. They also manage all of my onboarding requirements and employment documents, making the entire process smooth and hassle-free.

The platform is very user-friendly, and the time tracker is simple and easy to use. I also appreciate how clear and well-organized the payslips are, making it easy to understand my salary breakdown and deductions. Overall, Remote has made managing my employment experience convenient, efficient, and stress-free. Review collected by and hosted on G2.com.

I don't have any dislikes so far. My overall experience with Remote has been very positive, and everything has worked as expected. Review collected by and hosted on G2.com.

As a contractor, I found the Remote platform straightforward and easy to navigate. Onboarding was simple, payments came through reliably and on time, and the dashboard made it easy to keep track of my contract and documents. The support team stood out the most for me, they were responsive and genuinely helpful whenever I had questions. Overall a smooth, low-friction experience that took the hassle out of getting paid for contract work. Review collected by and hosted on G2.com.

There isn't a lot to dislike from a contractor's point of view. If anything, the platform has so many features that it can take a little time to find exactly where everything lives at first, and a few of the help articles could be more detailed. Some email notifications could also be clearer about what action, if any, is needed. None of these were dealbreakers and support filled in the gaps quickly. Review collected by and hosted on G2.com.

Remote feels like the anchor of my employment because all my payments come through it. It’s seamless to use, and it makes managing invoices very easy. It also sends invoice emails automatically, which helps me stay on top of everything. I would highly recommend it to everyone out there. Review collected by and hosted on G2.com.

By far, I haven't come across any specific feature which I dislike overall I use it once or twice a month and it's amazing. I love the blue colour. Review collected by and hosted on G2.com.

The onboarding was very easy and it helped me keep track of all my expenses, leave records, Form16 and other operational stuff for which we need to either chase HR or admin folxs. Review collected by and hosted on G2.com.

For markets like India, and for employees working remotely, they need to figure out a system that lets staff obtain contracts, travel letters, etc., when they are traveling for business purposes. I ran into an issue where Remote wanted me to log my work travel as vacation in order for them to issue a travel letter. That defeats the purpose of Remote being seen as a third-party employer by embassies. The Indian passport is weak, and an employer letter is often the only validation people have to secure a visa. Review collected by and hosted on G2.com.

I like that they handle local currency payments to contractors, and that they have a FX rate lock to protect contractor funds from volatility. The website and app is easy to use. Their pricing for contractor management is better than some of the competitors; they basically don't charge freelancers any commission of their earnings. Support is a bit iffy, but they seem somewhat helpful, and they have a chat channel to reach out for assistance. Review collected by and hosted on G2.com.

I don't like that when you try to chat with support, you first have to wrestle with a stubborn AI chatbot to have any chance at getting connected to a human rep. It'd be a genuinely better product for me without that. Review collected by and hosted on G2.com.

I like that Remote has features that are easy to access and is very convenient for me. It's great when I have trouble with my payslip because their live agent resolves my issues quickly. I also appreciate that they send updates every time. Setting up Remote was very easy, it didn't take me any time to go through all the stuff, and my team switched from Rippling because Remote is more convenient and less hassle. Review collected by and hosted on G2.com.

I think one thing they should improve is discussing when and how their payslip goes. Or like giving a heads up to the users especially for the first timers. At least like a welcome email or information of what we need to know prior using Remote. Review collected by and hosted on G2.com.

Easy request for pertinent documents: you can easily request for an updated COE.

Responsive team: email responses from their team is within acceptable timeframe

Easy navigation of the interface UI is easily understood

AI support is also able to address you most basic inquiries in Realtime Review collected by and hosted on G2.com.

the benefits package (health insurance, pension, etc.) - if an option if the employee can opt out of this and maybe find their own insurance so as not be deducted from their basic pay and to find easier ways to get their family nominated. I find the application of beneficiaries a bit subpar compared to other companies who can cover who you choose as a beneficiary as the option is made by the employee. the verification is too rigid. Review collected by and hosted on G2.com.