The help provided to get our project up and running was very good. Santiago and Maris were very helpful, working around our schedule and offering as many meetings and trainings as was necessary to get the project ready on time. Review collected by and hosted on G2.com.

In order to stairstep a message that would first come by email, then text, then phone call the maximum time between messages was 90 minutes. We had hoped that we could space that time out more, but as much as a day. Review collected by and hosted on G2.com.

What I like best about Regroup Mass Notification is its ability to send messages quickly across multiple communication channels such as email, SMS, and voice from a single platform. It makes it very easy to reach the right audience during urgent situations, and the interface for creating and managing alerts is straightforward and efficient. Review collected by and hosted on G2.com.

One area that could be improved in Regroup Mass Notification is the user interface in some sections, which can feel a bit complex for new users. Review collected by and hosted on G2.com.

I appreciate how Regroup Mass Notification makes organizing county information and communication with users and subscribers easier. The endless customization of the program's features is a huge plus, allowing it to meet our specific needs. Communicating with first responders is greatly simplified. Our transition from WENS was smooth and enjoyable, thanks to Vivek. As we implement, we're seeing a big difference and would highly recommend it at this time. Having Vivek as our Regroup Customer Success Team Manager assigned to our account to help with implementation! Review collected by and hosted on G2.com.

There was a learning curve switching from WENS, but that is not a dislike. Review collected by and hosted on G2.com.

The customer service has been amazing. It is very rare to have a company have members of IT to join calls to assist customers with problem solving and implementation issues on the customers end but Regroup goes out of their way to ensure their customers are happy. We were overjoyed to see that the Regroup provides customers with an expansion of services at an amazing price. Review collected by and hosted on G2.com.

The desktop alert implementation is a bit cumbersome and sometimes challenging to understand. Review collected by and hosted on G2.com.

While the Regroup product is a great tool with intuitive user interface, I would say that what I like best is the customer service. Our rep, Andres, was super helpful all along the way. He took the time to ensure we understood the "how" and "why" of the various programming components when setting up the initial account settings during the Implementation Plan. Never felt rushed, always listened carefully. Excellent customer service! Review collected by and hosted on G2.com.

It can take a little time to understand the nuances between "subscribers" and "contacts", "groups" and "channels". Review collected by and hosted on G2.com.

The ease of integration during the implementation. We ran into a bit of hiccups, but for the most part we've worked through them. Customer support was responsive when a ticket was submitted. Review collected by and hosted on G2.com.

The mobile app was a game changer for Admins, especially since most of our emergencies happen when we aren't near a computer, however, not all of the functionality that exists in the web version is available on the Admin side of the app (ex. Informacast) so we have to use the web browser on our mobile devices to send a message and that interface is not mobile responsive. Review collected by and hosted on G2.com.

When we ran into issues transitioning to an existing system after a merger, we turned to Regroup and had a functioning system in place in just 2 days. The process was amazingly simple, like following a checklist setting everything up and we had a fabulous account manager Vivek helping us every step of the way. Vivek has been amazing, available, and walked us through the entire process to make it successful. We procured this system initially as needed for company emergencies, but now all the extra benefits are being realized and we have been incorporating Regroup into other aspects of employee notifications, such as system alarm notifications and weather statements. This system gives us peace of mind when we need to communicate with all employees, or just a specific group, for small situations or major disruptions like hurricanes. The overall system is easy to access and utilize, allowing a variety of message options. We can share necessary messages in multiple formats, poll our employees for safety or needs, and the system provides an amazing report function to identify each and every message sent. This implementation greatly exceeded my expectations! Review collected by and hosted on G2.com.

I have no dislikes with the system itself. We had a few minor hiccups on our side during the implementation process, but the issues were quickly addressed and solutions found. Review collected by and hosted on G2.com.

The system is appealing and easy to use. Each step is pretty intuitive. Review collected by and hosted on G2.com.

Nothing discovered yet. I am sure in time we will discover something that can be improved upon. Review collected by and hosted on G2.com.

The ability to send quick alerts through multiple platforms. We utilize the SMS and desktop client options the most. Review collected by and hosted on G2.com.

We wish there was a capability of adding different sounds on the desktop client for different alerts (ie. DRILL vs. REAL EMERGENCY) Review collected by and hosted on G2.com.

ReGroup made everything very easy for us from the start with great direction from our Account Manager Matheus. We were able to get things going very quickly for our company of around 250+ employees - and were able to use SCIM import from Microsoft to keep our contact lists updtaed easily for employees. Even though we were primarily focused on sending emergency SMS and emails, ReGroup has many other options such as sending an actual text to voice phone call, sending directly to a Microsoft Teams Channel, or even posting something on social media which is a feature that we might use in the future. They also have an optional desktop notifications option as well. Customer Support with our Support Rep and also with Development when there was a short technical issue related to Single Sign-On was a good response - and they were able to solve the problem quickly for us. Implementation was very smooth with Matheus and we had no issues on that side. Even our Sales Rep Owen was great initially in the pre-purchase process in getting us tested on the system to make sure it met our needs. Review collected by and hosted on G2.com.

The only downside I can think of maybe is cost - however any system you choose (and we looked at 3-4 systems) is going to cost you - and pricing is generally based on a per employee / total employees type basis. However, we liked the fact that ReGroup had their annual messaging package built into the annual licensing cost of the system (which does have a large annual cap of SMS / voice messages which are the only thing that count as a cost/credit) - and options to purchase large bulk packages if needed. The only way I can see anyone hitting this limit is if they're spamming their employees/students daily with many text messages. We appreciate the large variety of options that are included with ReGroup. Review collected by and hosted on G2.com.