The Rapid Recovery product does a great job protecting machines and has an especially strong emphasis on SQL protection. Review collected by and hosted on G2.com.
The technical support and customer service from the sales team was almost non-existent. Review collected by and hosted on G2.com.
The backup backup and recovery functions are working. The replication is also working fine. Review collected by and hosted on G2.com.
The system is doing a lot of base backups. Some simple issues will cause the system to perform base backup. Review collected by and hosted on G2.com.
The best part about (AppAssure) (Dell) Quest Rapid Recovery is the setup. There isn't a lot of thought required to get this product up and running for your enterprise. You can create retention templates that can be rolled out to all systems, or you can customize retention for specific requirements. The agent rollout is pretty straight forward and requires minimum effort to implement. Review collected by and hosted on G2.com.
Like others have mentioned, AppAssure was a quality product that suffered in performance when Dell took it over and re-created it. But after the last couple of releases, the product has become much more reliable and even better than the original.
Bare metal restores for physical hardware can be a challenge without the proper drivers. Review collected by and hosted on G2.com.
This software is very intuitive to us to restoring files. Review collected by and hosted on G2.com.
None that I can think of, it has a bit of a learning curve but once you get the layout it's easy. Review collected by and hosted on G2.com.
It's useful for backing up and recovering lost data. Review collected by and hosted on G2.com.
It seems pretty user friendly so I don't have any complaints at this time. Time will tell if I find something later. Review collected by and hosted on G2.com.
Great backup appliance software solution. Very self managing when fully deployed and great customizable options. Review collected by and hosted on G2.com.
Deployment of the app on server side could have been a lot smoother. Depending on the OS there were different AppAssure versions and support had to be called a number of times for assistance. Came down to making sure that services were running. Advanced level of difficulty to troubleshoot. Review collected by and hosted on G2.com.
The central management feature for the remote Cores. Review collected by and hosted on G2.com.
Reporting and manual volume addition to protection. Review collected by and hosted on G2.com.
Very little work to operate once it's configured! Review collected by and hosted on G2.com.
Nothing so far. It just works and works well. Review collected by and hosted on G2.com.
I like the versatility of Dell Appassure. It has many useful tools including file/folder level restores, virtual machine exports, bare metal restores, and archiving to name a few. These tools give a user all they need in their challenge of backup restores. I have had some good experiences with support when a technical issue has arose. Overall Dell has done good in its evolution of the Appassure product to an enterprise product, however they have some work to do. The product does seem to be more and more solid and Dell is quick to fix new technical problems that arise. I think it can be a good product as long as you do your homework and understand hardware and software requirements for the product. Dell Technical support has gotten me through all my technical issues over the last couple of years and I have current working backups. It has cloud options for backup. Review collected by and hosted on G2.com.
Since Dell has taken over the Appassure product in 2012 it has transformed to a whole new product. Many people liked the original product. In my quest to setup backup at our business you can say it has been a challenging experience. These challenges include upgrades every 6 months to fix major technical issues. Issues like corrupted repository's. Another challenge has been Technical Support. Over the the evolution of Appassure the structure has changed sometimes making support frustrating. Support can go either way. You can get someone that knows their stuff or someone that struggles through it. I don't feel Technical Support understands the urgency that is needed when the company's backups are down because of technical issues. This can cost someone their job. I also feel that some of the recovery tools take a very long time to complete. I am a smaller business and it can take 15 to 24 hours to perform a virtual export on a 2 terabyte volume. Which seems long in the recovery world. I can't imagine something larger. To be fair to Dell I do not have the experience with other backup solutions to compare these complaints to. Appassure also requires babysitting because of the lack of reporting, which is currently overcomplicated for an enterprise product. It is a product you want to love, but just like. Review collected by and hosted on G2.com.
I found that the software was easy to pick up without prior experience or training. It is our software of choice for backing up file servers and RDM drives, and it has performed well in that capacity.
All information is easily available at a glance, and although the reporting could be improved, the GUI is easy to navigate. Dell has been improving and updating the software frequently. Updates are usually easy to perform, although the agent software will require a reboot to complete install/upgrade. Support has been helpful, although I have not needed them often once I learned the software's ins and outs. Review collected by and hosted on G2.com.
When the backup chain is interrupted, a new base image must be created, which can sometimes cause issues due to storage needed and time taken to complete. This generally only happens when the protected server is rebooted improperly.
The software currently depends on VSS for its snapshots, which can occasionally mean backup failure due to failed VSS writers or VSS timeouts. Proper setup and management of the software will greatly decrease these issues. I've found that staggering backups of volumes on large servers helps tremendously. Review collected by and hosted on G2.com.
Averages based on real user reviews.
1 month
15 months
10%
