Quadient Accounts Receivable Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find Quadient Accounts Receivable to be incredibly easy to use, streamlining their daily AR activities effectively. (5 mentions)

Users appreciate the automation features of Quadient Accounts Receivable, enhancing efficiency and reducing manual workload significantly. (4 mentions)

Users appreciate the user-friendly experience and excellent customer support of Quadient Accounts Receivable, enhancing productivity. (4 mentions)

Users appreciate the super user-friendly customer management of Quadient Accounts Receivable, enhancing organization and client communication. (3 mentions)

Users value the ease of reporting in Quadient Accounts Receivable, enhancing decision-making and streamlining workflows effectively. (3 mentions)

Users face payment issues, including frequent failures and slow support responses from Quadient Accounts Receivable. (3 mentions)

Users find it challenging to manage invoicing issues, preferring a more streamlined notification system for payments. (2 mentions)

Users find the missing features like intuitive invoice management limit their satisfaction with Quadient Accounts Receivable. (2 mentions)

Users have experienced credit card failures that can hinder their transactions and overall satisfaction with the product. (1 mentions)

Users find communication issues due to ungrouped conversations, despite overall satisfaction with the inbox functionality. (1 mentions)

5 Pros or Advantages of Quadient Accounts Receivable

1. Ease of Use

Users find Quadient Accounts Receivable to be incredibly easy to use, streamlining their daily AR activities effectively.

See 5 mentions

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Verified User

Mid-Market (51-1000 emp.)

4.5/5

"User friendly"

What do you like about Quadient Accounts Receivable?

It is user friendly and intuitive, the automatic reminders are a great help, we can easily update our notes, promises to pay, disputes. We can aslo ap

Verified User

Enterprise (> 1000 emp.)

5.0/5

"JR"

What do you like about Quadient Accounts Receivable?

It makes accounts receivable work and day-to-day life easier. it has greatly improved managing my workflow. great to discover i can download data imme

2. Automation

Users appreciate the automation features of Quadient Accounts Receivable, enhancing efficiency and reducing manual workload significantly.

See 4 mentions

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Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Customizable Workflows, Needs Better Email Formats"

What do you like about Quadient Accounts Receivable?

I like the automated workflows in Quadient Accounts Receivable because I can easily tailor them. I find triggered events really useful, like when an e

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"User friendly"

What do you like about Quadient Accounts Receivable?

It is user friendly and intuitive, the automatic reminders are a great help, we can easily update our notes, promises to pay, disputes. We can aslo ap

3. Customer Satisfaction

Users appreciate the user-friendly experience and excellent customer support of Quadient Accounts Receivable, enhancing productivity.

See 4 mentions

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simarpreet k.

Small-Business (50 or fewer emp.)

5.0/5

"Associate Accounts Receivables"

What do you like about Quadient Accounts Receivable?

I rely on yaypay so much. It is the best app and helpful,It helps us to work on accounts at ease.

Marilyn T.

Small-Business (50 or fewer emp.)

5.0/5

"accounts receivable supervisor."

What do you like about Quadient Accounts Receivable?

I think this program has been super helpful in keeping things organized and customers informed. Super user friendly and customer friendly. I LOVE IT.

4. Customer Management

Users appreciate the super user-friendly customer management of Quadient Accounts Receivable, enhancing organization and client communication.

See 3 mentions

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Marilyn T.

Small-Business (50 or fewer emp.)

5.0/5

"accounts receivable supervisor."

What do you like about Quadient Accounts Receivable?

I think this program has been super helpful in keeping things organized and customers informed. Super user friendly and customer friendly. I LOVE IT.

Lalita N.

Enterprise (> 1000 emp.)

5.0/5

"User-Friendly Interface"

What do you like about Quadient Accounts Receivable?

I find the platform intuitive and easy to navigate, which can reduce the learning curve. It offers real-time data and analytics, allowing businesses t

5. Reporting

Users value the ease of reporting in Quadient Accounts Receivable, enhancing decision-making and streamlining workflows effectively.

See 3 mentions

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Lalita N.

Enterprise (> 1000 emp.)

5.0/5

"User-Friendly Interface"

What do you like about Quadient Accounts Receivable?

I find the platform intuitive and easy to navigate, which can reduce the learning curve. It offers real-time data and analytics, allowing businesses t

Barbara A.

Mid-Market (51-1000 emp.)

5.0/5

"Great product to reduce DSO"

What do you like about Quadient Accounts Receivable?

1. Account portfolio management 2. Ease of reporting 3. Automated dunning notices leading to more regular on-time payments which result in lower DSO 4

5 Cons or Disadvantages of Quadient Accounts Receivable

1. Payment Issues

Users face payment issues, including frequent failures and slow support responses from Quadient Accounts Receivable.

See 3 mentions

See Related User Reviews

simarpreet k.

Small-Business (50 or fewer emp.)

5.0/5

"Associate Accounts Receivables"

What do you dislike about Quadient Accounts Receivable?

nothing it is the best, keep working, sometimes it shows payment failure

lalit o.

Enterprise (> 1000 emp.)

5.0/5

"Quadient's YayPay solves big for AR"

What do you dislike about Quadient Accounts Receivable?

Lot of times payment failure happens at YayPay's end. YayPay needs to work on their support team. They respond slow.

2. Invoicing Issues

Users find it challenging to manage invoicing issues, preferring a more streamlined notification system for payments.

See 2 mentions

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Verified User

Mid-Market (51-1000 emp.)

4.5/5

"User friendly"

What do you dislike about Quadient Accounts Receivable?

It should be easier and more intuitive to separate invoice submissions and payment reminders, with a separate recipient & workflow.

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Best AR Collection Program I have ever used"

What do you dislike about Quadient Accounts Receivable?

The only thing I do not like is the line items Yaypay makes for P2P. Our customers pay maybe 50-75 invoices at a time. I would like to see just one no

3. Missing Features

Users find the missing features like intuitive invoice management limit their satisfaction with Quadient Accounts Receivable.

See 2 mentions

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Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Customizable Workflows, Needs Better Email Formats"

What do you dislike about Quadient Accounts Receivable?

I find the email format lacking. When it's received, it looks cheap, and there's very low-grade customization possible. Embedding more and links is ne

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"User friendly"

What do you dislike about Quadient Accounts Receivable?

It should be easier and more intuitive to separate invoice submissions and payment reminders, with a separate recipient & workflow.

4. Card Issues

Users have experienced credit card failures that can hinder their transactions and overall satisfaction with the product.

See 1 mentions

See Related User Reviews

Shipra N.

Mid-Market (51-1000 emp.)

5.0/5

"Senior Specialist, Accounts Receivable"

What do you dislike about Quadient Accounts Receivable?

There is nothing to dislike. Some credit card failure

5. Communication Issues

Users find communication issues due to ungrouped conversations, despite overall satisfaction with the inbox functionality.

See 1 mentions

See Related User Reviews

Marilyn T.

Small-Business (50 or fewer emp.)

5.0/5

"accounts receivable supervisor."

What do you dislike about Quadient Accounts Receivable?

Conversations in communication are not grouped. But overall the inbox is good just needs tweaking.

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Verified User in Marketing and Advertising

Enterprise (> 1000 emp.)

5/19/2022

"Best in class platform"

5/5

What do you like best about Quadient Accounts Receivable?

I use it every day to manage my client's portfolio across the world Review collected by and hosted on G2.com.

What do you dislike about Quadient Accounts Receivable?

Not able to see the credit note on the account, I have raised that question in the past Review collected by and hosted on G2.com.

Verified User in Accounting

Mid-Market (51-1000 emp.)

5/20/2020

"The functionality is suffering"

2.5/5

What do you like best about Quadient Accounts Receivable?

I like that emails are attached to the customer account so there is a paper trail, unfortunately, we spend a lot of time attaching them to the accounts ourselves Review collected by and hosted on G2.com.

What do you dislike about Quadient Accounts Receivable?

That when a customer sends an image it doesn't come through on the email, I still have to use OutLook to process some emails << That has been fixed, but due to a system problem that is being worked on at our end, there are accounts that the contact information has not updated in YayPay, but there is no way to pull a report to show that, not even an aging report, unless we buy something else Review collected by and hosted on G2.com.

Recommendations to others considering Quadient Accounts Receivable:

Do your research Review collected by and hosted on G2.com.

What problems is Quadient Accounts Receivable solving and how is that benefiting you?

Automatic dunning emails do not require a human touch to get sent, there is more contact now than before. We are able to touch more accounts, unfortunately we are spending a lot of time on accounts that have had no dunning sent on them for a long period of time because the system is less than consistent with flagging the accounts with no contact information Review collected by and hosted on G2.com.

Verified User in Biotechnology

Mid-Market (51-1000 emp.)

11/24/2021

"Improved DSO, customer experience and team efficiency all in one place"

5/5

What do you like best about Quadient Accounts Receivable?

Yaypay is a very easy-to-use platform with tremendous workflow capabilities. The system allows for custom workflow creation which is extremely helpful when setting up the detailed requirements of enterprise customers while also maintaining the appropriate level of communications for the customers who may be less responsive or need more reminders. The system is very easy to use and maintain, very little training needs to be provided to new AR Analysts for use.

Yaypay also has a very responsive helpdesk team so if you are in a bind or need some assist, escalations are handled quickly. Review collected by and hosted on G2.com.

What do you dislike about Quadient Accounts Receivable?

I would like to see a bit more functionality for tax exemption certificates baked into the software for tax cert dunning notifications, upload of those documents from customers, and the detailed tax cert info instead of switching back and forth from the ERP and YayPay. Review collected by and hosted on G2.com.

Recommendations to others considering Quadient Accounts Receivable:

If your company accepts credit cards, make sure that you take advantage of the connections yaypay has with credit card merchants and set up dunning letters and accounts to pay via credit card in secure links. This is great for PCI compliance as it is completely tokenized and takes the ownership off of your team members to 2nd hand receive the credit card numbers for processing. Also - the refresh of utilizing one of YayPay's credit card merchant partners may save you money as well. Review collected by and hosted on G2.com.

What problems is Quadient Accounts Receivable solving and how is that benefiting you?

DSO saw a dramatic shift when we began using YayPay; the DSO dropped by double digits. The customer visibility and self-serve portal provided customers, especially those in different time zones, with a means of acquiring the information they needed with much less human interaction. Positive customer experience increased; we no longer have customers complaining about waiting for invoice copies or lack of response. The system has allowed AR team members to focus on actual disputes because the self-serve features and dunning workflows take care of the higher volume "small stuff." Review collected by and hosted on G2.com.

Verified User in Broadcast Media

Mid-Market (51-1000 emp.)

5/19/2022

"Great AR Tool"

5/5

What do you like best about Quadient Accounts Receivable?

The tool is easy to use, very user-friendly and helps both AR and sales team work together to manage receivables. Review collected by and hosted on G2.com.

What do you dislike about Quadient Accounts Receivable?

Have run into some limitations with usability based on our Netsuite and Gmail settings. (Partially paid invoices not showing reduced balances, email communications from customer not porting over). Review collected by and hosted on G2.com.

Recommendations to others considering Quadient Accounts Receivable:

Yaypay's automation features is amazing and makes it easy to get a handle on your aging. The support team is always super helpful and is always willing to provide solutions and training, when needed. The team also asks for consistent feedback as to the user experience, in an effort to continue evolving their product to meet their customers' business needs. Review collected by and hosted on G2.com.

What problems is Quadient Accounts Receivable solving and how is that benefiting you?

Automated workflows have been amazing. Customers have been responsive and saves a ton of time for us by not having to send manual emails for follow-up. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care

Mid-Market (51-1000 emp.)

11/23/2021

"YayPay is a user-friendly platform to streamline your collections management"

4.5/5

What do you like best about Quadient Accounts Receivable?

Customizable workflows, unlimited templates, bulk actions, etc. Review collected by and hosted on G2.com.

What do you dislike about Quadient Accounts Receivable?

No ability to filter clients by payment method, such as ACH, credit card, etc Review collected by and hosted on G2.com.

Jon V.

Accounting Specialist

Mid-Market (51-1000 emp.)

5/23/2022

"YayPay Review"

5/5

What do you like best about Quadient Accounts Receivable?

Ease of use of the platform, it's decreased outstanding debts, and just makes our lives much easier! Review collected by and hosted on G2.com.

What do you dislike about Quadient Accounts Receivable?

Implementation between our accounting software and the YayPay platform was a little rocky and took longer than we anticipated. Review collected by and hosted on G2.com.

Recommendations to others considering Quadient Accounts Receivable:

You'll be happy but implementation might be problematic; support is really and truly second to none though!! It's a VERY well supported product. Review collected by and hosted on G2.com.

What problems is Quadient Accounts Receivable solving and how is that benefiting you?

Our AR/DSO has gotten much much better, which is the exact thing we were looking for. Review collected by and hosted on G2.com.

Michael P.

senior Collectrions specialist

Enterprise (> 1000 emp.)

5/18/2022

"BEST COLLECTIONS SYSTEM EVER"

5/5

What do you like best about Quadient Accounts Receivable?

It is like having a personal assistant working for you. if you set up all your workflows it is like having an extra AR person for free Review collected by and hosted on G2.com.

What do you dislike about Quadient Accounts Receivable?

there is not much to dislike about this system if you have tried SAP you will love how this flows Review collected by and hosted on G2.com.

Verified User in Medical Devices

Mid-Market (51-1000 emp.)

11/27/2021

"Complex integration between 2 ERP systems caused longer than expected go live dates."

4.5/5

What do you like best about Quadient Accounts Receivable?

We/and our customers love the ease of the online payment process. Review collected by and hosted on G2.com.

What do you dislike about Quadient Accounts Receivable?

Reporting tool needs more work and usability updates. Need to dispute partial balances. Review collected by and hosted on G2.com.

Recommendations to others considering Quadient Accounts Receivable:

Perfect for Automatic Dunning and online payments -(credit cards and ACH) Aging Reports can pinpoint trouble - last payment date - all of the touch points and notes are included in one report - really effective tool for managing the portfolio Review collected by and hosted on G2.com.

What problems is Quadient Accounts Receivable solving and how is that benefiting you?

Improved cash collections - we can touch our accounts several times in a month - cleaning up old small items is improving the health of our AR. DSO has dropped in all channels. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

5/18/2022

"It is a great tool to use on daily collections."

5/5

What do you like best about Quadient Accounts Receivable?

The options available, the availability of the IT team when there are issues with the tool. Review collected by and hosted on G2.com.

What do you dislike about Quadient Accounts Receivable?

There are specific options that could be more user-friendly. Review collected by and hosted on G2.com.

Derek S.

Accounting Manager

Mid-Market (51-1000 emp.)

11/23/2021

"So far, so good!"

5/5

What do you like best about Quadient Accounts Receivable?

The automated collection process is excellent! I couldn't imagine having to track all of these accounts manually! Review collected by and hosted on G2.com.

What do you dislike about Quadient Accounts Receivable?

Sometimes the A/R balance doesn't match exactly to what we see on the Netsuite side, but the difference is nominal. Also, I wish the statements were more customizable. Finally, I'm not a fan of how the credits and journal entries present themselves to the customer in their portal. Review collected by and hosted on G2.com.