Quadient Accounts Receivable Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find Quadient Accounts Receivable to be incredibly easy to use, streamlining their daily AR activities effectively. (5 mentions)

Users appreciate the automation features of Quadient Accounts Receivable, enhancing efficiency and reducing manual workload significantly. (4 mentions)

Users appreciate the user-friendly experience and excellent customer support of Quadient Accounts Receivable, enhancing productivity. (4 mentions)

Users appreciate the super user-friendly customer management of Quadient Accounts Receivable, enhancing organization and client communication. (3 mentions)

Users value the ease of reporting in Quadient Accounts Receivable, enhancing decision-making and streamlining workflows effectively. (3 mentions)

Users face payment issues, including frequent failures and slow support responses from Quadient Accounts Receivable. (3 mentions)

Users find it challenging to manage invoicing issues, preferring a more streamlined notification system for payments. (2 mentions)

Users find the missing features like intuitive invoice management limit their satisfaction with Quadient Accounts Receivable. (2 mentions)

Users have experienced credit card failures that can hinder their transactions and overall satisfaction with the product. (1 mentions)

Users find communication issues due to ungrouped conversations, despite overall satisfaction with the inbox functionality. (1 mentions)

5 Pros or Advantages of Quadient Accounts Receivable

1. Ease of Use

Users find Quadient Accounts Receivable to be incredibly easy to use, streamlining their daily AR activities effectively.

See 5 mentions

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Verified User

Mid-Market (51-1000 emp.)

4.5/5

"User friendly"

What do you like about Quadient Accounts Receivable?

It is user friendly and intuitive, the automatic reminders are a great help, we can easily update our notes, promises to pay, disputes. We can aslo ap

Verified User

Enterprise (> 1000 emp.)

5.0/5

"JR"

What do you like about Quadient Accounts Receivable?

It makes accounts receivable work and day-to-day life easier. it has greatly improved managing my workflow. great to discover i can download data imme

2. Automation

Users appreciate the automation features of Quadient Accounts Receivable, enhancing efficiency and reducing manual workload significantly.

See 4 mentions

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Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Customizable Workflows, Needs Better Email Formats"

What do you like about Quadient Accounts Receivable?

I like the automated workflows in Quadient Accounts Receivable because I can easily tailor them. I find triggered events really useful, like when an e

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"User friendly"

What do you like about Quadient Accounts Receivable?

It is user friendly and intuitive, the automatic reminders are a great help, we can easily update our notes, promises to pay, disputes. We can aslo ap

3. Customer Satisfaction

Users appreciate the user-friendly experience and excellent customer support of Quadient Accounts Receivable, enhancing productivity.

See 4 mentions

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simarpreet k.

Small-Business (50 or fewer emp.)

5.0/5

"Associate Accounts Receivables"

What do you like about Quadient Accounts Receivable?

I rely on yaypay so much. It is the best app and helpful,It helps us to work on accounts at ease.

Marilyn T.

Small-Business (50 or fewer emp.)

5.0/5

"accounts receivable supervisor."

What do you like about Quadient Accounts Receivable?

I think this program has been super helpful in keeping things organized and customers informed. Super user friendly and customer friendly. I LOVE IT.

4. Customer Management

Users appreciate the super user-friendly customer management of Quadient Accounts Receivable, enhancing organization and client communication.

See 3 mentions

See Related User Reviews

Marilyn T.

Small-Business (50 or fewer emp.)

5.0/5

"accounts receivable supervisor."

What do you like about Quadient Accounts Receivable?

I think this program has been super helpful in keeping things organized and customers informed. Super user friendly and customer friendly. I LOVE IT.

Lalita N.

Enterprise (> 1000 emp.)

5.0/5

"User-Friendly Interface"

What do you like about Quadient Accounts Receivable?

I find the platform intuitive and easy to navigate, which can reduce the learning curve. It offers real-time data and analytics, allowing businesses t

5. Reporting

Users value the ease of reporting in Quadient Accounts Receivable, enhancing decision-making and streamlining workflows effectively.

See 3 mentions

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Lalita N.

Enterprise (> 1000 emp.)

5.0/5

"User-Friendly Interface"

What do you like about Quadient Accounts Receivable?

I find the platform intuitive and easy to navigate, which can reduce the learning curve. It offers real-time data and analytics, allowing businesses t

Barbara A.

Mid-Market (51-1000 emp.)

5.0/5

"Great product to reduce DSO"

What do you like about Quadient Accounts Receivable?

1. Account portfolio management 2. Ease of reporting 3. Automated dunning notices leading to more regular on-time payments which result in lower DSO 4

5 Cons or Disadvantages of Quadient Accounts Receivable

1. Payment Issues

Users face payment issues, including frequent failures and slow support responses from Quadient Accounts Receivable.

See 3 mentions

See Related User Reviews

simarpreet k.

Small-Business (50 or fewer emp.)

5.0/5

"Associate Accounts Receivables"

What do you dislike about Quadient Accounts Receivable?

nothing it is the best, keep working, sometimes it shows payment failure

lalit o.

Enterprise (> 1000 emp.)

5.0/5

"Quadient's YayPay solves big for AR"

What do you dislike about Quadient Accounts Receivable?

Lot of times payment failure happens at YayPay's end. YayPay needs to work on their support team. They respond slow.

2. Invoicing Issues

Users find it challenging to manage invoicing issues, preferring a more streamlined notification system for payments.

See 2 mentions

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Verified User

Mid-Market (51-1000 emp.)

4.5/5

"User friendly"

What do you dislike about Quadient Accounts Receivable?

It should be easier and more intuitive to separate invoice submissions and payment reminders, with a separate recipient & workflow.

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Best AR Collection Program I have ever used"

What do you dislike about Quadient Accounts Receivable?

The only thing I do not like is the line items Yaypay makes for P2P. Our customers pay maybe 50-75 invoices at a time. I would like to see just one no

3. Missing Features

Users find the missing features like intuitive invoice management limit their satisfaction with Quadient Accounts Receivable.

See 2 mentions

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Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Customizable Workflows, Needs Better Email Formats"

What do you dislike about Quadient Accounts Receivable?

I find the email format lacking. When it's received, it looks cheap, and there's very low-grade customization possible. Embedding more and links is ne

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"User friendly"

What do you dislike about Quadient Accounts Receivable?

It should be easier and more intuitive to separate invoice submissions and payment reminders, with a separate recipient & workflow.

4. Card Issues

Users have experienced credit card failures that can hinder their transactions and overall satisfaction with the product.

See 1 mentions

See Related User Reviews

Shipra N.

Mid-Market (51-1000 emp.)

5.0/5

"Senior Specialist, Accounts Receivable"

What do you dislike about Quadient Accounts Receivable?

There is nothing to dislike. Some credit card failure

5. Communication Issues

Users find communication issues due to ungrouped conversations, despite overall satisfaction with the inbox functionality.

See 1 mentions

See Related User Reviews

Marilyn T.

Small-Business (50 or fewer emp.)

5.0/5

"accounts receivable supervisor."

What do you dislike about Quadient Accounts Receivable?

Conversations in communication are not grouped. But overall the inbox is good just needs tweaking.

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Verified User in Accounting

Mid-Market (51-1000 emp.)

6/11/2026

"Powerful Client Insights and Automated Reminders"

4/5

What do you like best about Quadient Accounts Receivable?

Can analyze client rating, download aging report, and send automatic reminders Review collected by and hosted on G2.com.

What do you dislike about Quadient Accounts Receivable?

Sometimes invoices do not sync from intacct to yaypay Review collected by and hosted on G2.com.

Response from Ashlin Haley of Quadient Accounts Receivable

edit

Thank you for your review! We're thrilled to hear that you appreciate the client insights, aging reports, and automated reminders in Quadient Accounts Receivable. Thank you for your feedback regarding invoice syncing, and we apologize for any inconvenience this may have caused. Our team is constantly working to improve our integration processes to ensure a seamless experience for our users. If you continue to experience issues, please reach out to our support team so we can assist you further. Thank you for choosing Quadient AR!

Verified User in Accounting

Enterprise (> 1000 emp.)

5/5/2026

"AR Made easy"

5/5

What do you like best about Quadient Accounts Receivable?

I like it because it is easy to use and easy to track information Review collected by and hosted on G2.com.

What do you dislike about Quadient Accounts Receivable?

I wish I could intergrate this product with SAP that I also use. Review collected by and hosted on G2.com.

Response from Ashlin Haley of Quadient Accounts Receivable

edit

Thank you for your review! We’re glad to hear that you find Quadient Accounts Receivable easy to use and effective for tracking everything in one place. Quadient AR does offer integrations with SAP ERP products, and if you need any assistance, please don’t hesitate to reach out to our team—we’re here to help enhance your experience.

Verified User in Computer Software

Mid-Market (51-1000 emp.)

5/4/2026

"Great Automated Workflows, Customization, and a Friendly UI"

4.5/5

What do you like best about Quadient Accounts Receivable?

The automated workflows and customization possibilities are great features along with the friendly UI. Review collected by and hosted on G2.com.

What do you dislike about Quadient Accounts Receivable?

The impossibility to export some reports like Completed Tasks. Review collected by and hosted on G2.com.

Response from Ashlin Haley of Quadient Accounts Receivable

edit

Thank you for sharing your positive feedback about Quadient Accounts Receivable! We're thrilled to hear that you appreciate the automated workflows, customization options, and user-friendly interface. We appreciate your feedback on report exports, and we will pass these insights along to our team for their review. Thank you for choosing Quadient AR!

Verified User in Accounting

Enterprise (> 1000 emp.)

5/6/2026

"Fast, Reliable Customer Outreach"

5/5

What do you like best about Quadient Accounts Receivable?

the system is fast and reliable to be able to reach out to cusotmers Review collected by and hosted on G2.com.

What do you dislike about Quadient Accounts Receivable?

there could be better reporting options and metrics Review collected by and hosted on G2.com.

Response from Ashlin Haley of Quadient Accounts Receivable

edit

Thank you for your review! It's great to hear that Quadient Accounts Receivable is helping you keep track of customer accounts more effectively and that you find the platform to be fast and reliable. We appreciate your feedback on the reporting options and metrics, and we will share these insights with our team. Thank you for choosing Quadient AR!

Verified User in Accounting

Mid-Market (51-1000 emp.)

5/19/2026

"User-Friendly, Easy to Implement, and Great Value"

4/5

What do you like best about Quadient Accounts Receivable?

It does exactly what we need it to do. Very user friendly, easily to implement and good pricing. Review collected by and hosted on G2.com.

What do you dislike about Quadient Accounts Receivable?

I wish you can do custom email labels instead of the default ones. Review collected by and hosted on G2.com.

Response from Ashlin Haley of Quadient Accounts Receivable

edit

Thank you for your review! We're thrilled to hear that you find Quadient Accounts Receivable user-friendly, easy to implement, and beneficial for your collection targets. We appreciate your feedback about the custom email labels and will consider it for future enhancements. Thank you for choosing Quadient!

Verified User in Accounting

Mid-Market (51-1000 emp.)

5/18/2022

"User-Friendly but Needs Speed Improvement"

5/5

What do you like best about Quadient Accounts Receivable?

I find Quadient Accounts Receivable to be very user-friendly, which makes handling tasks much easier for me. The initial setup was very easy, which was a big plus. Review collected by and hosted on G2.com.

What do you dislike about Quadient Accounts Receivable?

The speed Review collected by and hosted on G2.com.

Response from Ashlin Haley of Quadient Accounts Receivable

edit

Thank you for sharing your feedback on Quadient Accounts Receivable and for taking the time to update your review! We're thrilled to hear that you find Quadient AR user-friendly and that it's simplifying accounts receivable tasks. It's also great to hear that the initial setup process was very easy. We'd love to understand more about your feedback regarding speed. If you're still experiencing issues, please reach out to us with more detail so we can look into it. Thank you for choosing Quadient AR!

Verified User in Package/Freight Delivery

Mid-Market (51-1000 emp.)

6/19/2026

"Easy to Find Everything"

4/5

What do you like best about Quadient Accounts Receivable?

The ease at which you can find things on the site Review collected by and hosted on G2.com.

What do you dislike about Quadient Accounts Receivable?

The syncing issues that have been popping up for us Review collected by and hosted on G2.com.

Response from Ashlin Haley of Quadient Accounts Receivable

edit

Thank you for your review! We're glad to hear that you find Quadient Accounts Receivable easy to navigate. We apologize for any syncing issues you've experienced and would like to help resolve them. Please reach out to our support team for assistance. Thank you for choosing Quadient AR!

Verified User in Oil & Energy

Mid-Market (51-1000 emp.)

11/21/2024

"Best AR Collection Program I have ever used"

5/5

What do you like best about Quadient Accounts Receivable?

I love that as a member of the Collection team and responsible for 50M a month to collect that I am able to post Promise to pay. Check where I am for the month on my goals and send statements to customers. Review collected by and hosted on G2.com.

What do you dislike about Quadient Accounts Receivable?

The only thing I do not like is the line items Yaypay makes for P2P. Our customers pay maybe 50-75 invoices at a time. I would like to see just one notification at the bottom of the customer with all the invoices listed and the total instead of a line item for each invoice. Review collected by and hosted on G2.com.

What problems is Quadient Accounts Receivable solving and how is that benefiting you?

It lets me know where I am at in meeting my collection goals. I can log P2P when ACH come in or a customer notifies you of a payment. It also keeps up with the amount of collections I have made for the month so I can see how close I am to my goal everyday. Sending statements is very easy, you can send to all or one customer at a time. It also allows me to keep track of disputed invoices for a customer. Review collected by and hosted on G2.com.

Michelle M.

Credit Manager

Small-Business (50 or fewer emp.)

8/26/2024

"An excellent addition to your Credit & AR Team!"

5/5

What do you like best about Quadient Accounts Receivable?

The platform is easy to navigate, user friendly and allows some custom features to align with your business needs. The ability to locate and store important notes and account related documents all in one place contributes to efficient processes to manage your time effectively. The ability to create/update custom templates helps to add that business touch to help provide clear communication to your customer. Review collected by and hosted on G2.com.

What do you dislike about Quadient Accounts Receivable?

There is not anything I can comment on regarding dislikes, we are extremely pleased with our experience with this product. Review collected by and hosted on G2.com.

What problems is Quadient Accounts Receivable solving and how is that benefiting you?

The internal statement page and subcodes for invoices help us quickly identify problematic items within a few moments of review. The ability to select pertinent items to include in a payment reminder or statement greatly reduces time spent inquiring about past due or short paid invoices. What could have take up to 10+ minutes before is now communicated in less than 1 minute. The ease of locating everything in one place really eliminates time wasted moving from screen to screen in our ERP. Review collected by and hosted on G2.com.

Marilyn T.

Accounts Receivable Supervisor

Small-Business (50 or fewer emp.)

11/14/2024

"accounts receivable supervisor."

5/5

What do you like best about Quadient Accounts Receivable?

I think this program has been super helpful in keeping things organized and customers informed. Super user friendly and customer friendly. I LOVE IT. I use it every day. Customer support is helpful when we have any glitches. Implementation was smooth and we had a lot of help with everything. All accounts were integrated smoothly with minimal issues. Review collected by and hosted on G2.com.

What do you dislike about Quadient Accounts Receivable?

Conversations in communication are not grouped. But overall the inbox is good just needs tweaking. Review collected by and hosted on G2.com.