The Product manager can track which clients have submitted feedback and they can own updates to the clients when an item is released. It also gives Product more visibility into which clients are submitting feedback and how popular suggestions are without this needing to be collated by other customer-facing teams. You can track progress of suggestions. Review collected by and hosted on G2.com.

It is another tool to need to log into. It does not work unless the Product manager stays on top of requests. Visibility of issues can be clunky. Review collected by and hosted on G2.com.

I find it very useful to have customer comments, team ideas, and internal notes all in one place. This way, I can detect patterns more easily and connect that feedback directly with potential features. Review collected by and hosted on G2.com.

It's not something negative, but it's true that for small teams, it seems a bit excessive to me. Review collected by and hosted on G2.com.

I find Productboard easy to use and appreciate its intuitive website. The integration with MS Teams is really handy because it allows me to write product suggestions in a chat or thread, and then I can right-click and send them as insights directly into Productboard. Review collected by and hosted on G2.com.

The tags on Insights once raised are clunky and hard to use Review collected by and hosted on G2.com.

Flexibility: It allows you to set up the roadmap and related workflows in a truly customized way Review collected by and hosted on G2.com.

The pricing model is based on the number of users, so scaling it to match actual usage is always a challenge. Review collected by and hosted on G2.com.

It is a strong one-stop-shop for all things in product management: customer portal and feedback, integration with DevOps/Jira, and roadmap planning tools. Review collected by and hosted on G2.com.

There's a lot of complexity. It takes time to get up to speed and working fluently inside it. Review collected by and hosted on G2.com.

Helpful for organizing large amounts of information and insights that would otherwise be lost. Review collected by and hosted on G2.com.

Relies on users following consistent processes to get the best out of the platform. Merging and moving themes and features could be easier. Review collected by and hosted on G2.com.

What I like best about Productboard is that it has the ability to organize feedback and relate it from customers without stress. PB has this flexible roadmap feature taht allowed me to communicate the direction of my products easily.

I like how one can visually see and update all of the progress of your projects in one place without needing for other tools.

PB also has good frequency of use, easy integration, and implementation with Zapier/Jira is an easy way to submit insights via email. Their customer support respond very fast when you have issues as well. Review collected by and hosted on G2.com.

What I dislike about Productboard the User experience that can be a little awkward, because it's easy to lose a function in the process, and you cannot make a search unless you type-in the exact word you're looking for.

Getting started can be tricky especially for the new beginners, and the reason is because of the need to figure out how best to map your product(s) to the flexible data model that PB only allows for. Finally, it connects easily to the big ones in the market like Zapier/Jira/Asana/Trello, but struggles with other tools which many small businesses use because of the cost. Review collected by and hosted on G2.com.

Productboard helps us streamline our product prioritization process, and I like that. It’s really easy to use, and my team can implement it without extensive training. By integrating with other tools like Slack and Jira, it becomes even more integrated to our workflow. They’ve also been incredibly responsive to any questions we had in the support team. It is something that we use often to make sure everyone is on the same page in terms of what our goals are. Review collected by and hosted on G2.com.

I don’t like Productboard’s dashboard because it’s too crowded with information. It’s also hard to customize the views and takes time to get them right. I wish we had better reporting tools to look at our data. Review collected by and hosted on G2.com.

What I like most about Productboard is that it aggregates all the customer feedback in one location. This helps us more easily to determine which features to prioritize, which translates directly to our product vision. They have a very active customer support team because of which I and most of the users are satisfied with their services. Ever since, we have been using Productboard more often because it helps maintain the work on various projects and ensures their compliance with the goals of users. Review collected by and hosted on G2.com.

The only problem with Productboard is the fact that the software slows down when dealing with massive data sets. This can be quite irritating, especially when one has a tight schedule in undertaking their work. Further, the number is often large and still, the feeling can be that some of these tools can be polished a little better. These weaknesses have affected some of our activities especially when we are in the process of seeking information. Review collected by and hosted on G2.com.

Probably the strongest feature of Productboard is in its ability to transform customer feedback into a powerful tool for product management. It has made our planning process better through the use of tools to analyze feedback and prioritization of features on the platform. Furthermore, the use of the roadmap visualizations helps to keep the focus on product goals and roadmap in the center, and has made development more focused and coherent across all teams. Review collected by and hosted on G2.com.

A possible drawback of Productboard is its relative lack of actionable analytics to perform deeper analytics. Though the system helps to gather the feedbacks, the mechanism of analysing the feedbacks is not as efficient as requires for further deep analysis, so there is the extra manual work required. Moreover, with an increasing number of feedbacks, their schematic and proper processing takes somewhat time, which affects the general tempo of work. Review collected by and hosted on G2.com.