--- title: Primo RPA Reviews meta_title: 'Primo RPA Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 17 reviews by the users' company size, role or industry to find out how Primo RPA works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 17 scale: '5' date_modified: '2026-08-07' parent_category: name: Process Automation url: https://www.g2.com/categories/process-automation --- # Primo RPA Reviews **Vendor:** Primo RPA Global **Category:** [Robotic Process Automation (RPA) Software](https://www.g2.com/categories/robotic-process-automation-rpa) **Average Rating:** 4.7/5.0 **Total Reviews:** 17 ## About Primo RPA Primo RPA is an enterprise RPA platform designed to automate complex business processes across large organizations and regulated industries. The platform combines robust Robotic Process Automation (RPA) with on-premise AI and Intelligent Document Processing (IDP), enabling secure, scalable automation with predictable economics. Primo RPA is designed to deliver a faster return on investment compared to large Tier-1 automation platforms, particularly in high-volume and document-intensive automation scenarios. It offers predictable licensing, lower total cost of ownership, and AI document processing without page-based or consumption-based pricing, making it suitable for high-volume and long-running automation programs. Primo RPA is often evaluated by enterprises looking for a pragmatic alternative to large automation vendors in scenarios where cost efficiency, data privacy, and long-term flexibility are critical. The platform supports automation across user interfaces and integration with enterprise systems via APIs. This allows organizations to build end-to-end workflows that combine UI automation, system interactions, and document-centric processes within a single automation architecture. A core component of the platform is Primo RPA AI Server — an on-premise IDP and AI document processing software solution. AI Server processes structured and unstructured documents such as invoices, contracts, applications, scanned PDFs, emails, and free-text files. All components of Primo RPA, including AI and document processing, are deployed fully on-premise or in private infrastructure, with no mandatory cloud components, ensuring that sensitive business data never leaves the customer’s controlled environment. Key capabilities: \* Enterprise RPA for end-to-end business process automation \* Integration with enterprise systems via REST APIs \* On-premise IDP for document classification, extraction, and validation \* AI document processing software with predictable costs and no page-based pricing \* Centralized orchestration, monitoring, governance, and auditability Primo RPA helps enterprises reduce operational costs, shorten processing cycles, improve data quality, and increase transparency across automated workflows. The platform is well suited for finance, HR, operations, compliance, and industry-specific processes where cost efficiency, data privacy, and long-term flexibility are critical. ## Primo RPA Pros & Cons **What users like:** - Users value the **efficiency of automation** in Primo RPA, significantly reducing manual workload and enhancing data accuracy. (9 reviews) - Users highly value the **excellent customer support** provided by Primo RPA, ensuring smooth onboarding and timely assistance. (8 reviews) - Users appreciate the **ease of use** of Primo RPA, making workflow automation and document processing simple and efficient. (8 reviews) - Users appreciate the **ease of bot creation** with Primo RPA, enabling quick deployment and automation of tasks. (4 reviews) - Users value the **flexibility** of Primo RPA, enabling custom code integration for tailored automation solutions. (4 reviews) - Users highlight the **automation ease** with Primo RPA, simplifying workflows and enhancing accuracy in document processing. (3 reviews) - Integrations (3 reviews) - Intuitive (3 reviews) - Users appreciate the **robust and intuitive tools** of Primo RPA, enhancing automation and document processing efficiency. (3 reviews) - User Interface (3 reviews) **What users dislike:** - Users find the **difficult setup** of Primo RPA challenging, requiring significant time and effort for initial configuration. (3 reviews) - Users find the **complexity of development modes** overwhelming for straightforward tasks, affecting ease of use. (2 reviews) - Users note the **insufficient learning resources** for new team members, impacting their onboarding and product familiarity. (2 reviews) - Users find the **learning curve steep** initially, requiring time for setup and adjustment before achieving smooth operation. (2 reviews) - Users find the **limited capabilities** of Primo RPA hinder effective use and training opportunities for their needs. (2 reviews) - Users find the **poor documentation** of Primo RPA lacks real-world examples, making learning advanced features challenging. (2 reviews) - User Interface Issues (2 reviews) - Users find **bot orchestration challenging** initially, complicating their early experiences with Primo RPA. (1 reviews) - Cloud Dependency (1 reviews) - Users struggle with **integration issues** when trying to implement Primo RPA tools effectively with one another. (1 reviews) ## Primo RPA Reviews ### 1. Effortless Workflow Automation and Accurate Document Processing **Rating:** 4.5/5.0 stars **Reviewed by:** Prem S. | Sr. Analyst, Mechanical or Industrial Engineering, Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2025 **What do you like best about Primo RPA?** What I like best about Primo RPA is the way it combines automation of workflows with intelligent document processing in the same platform. In our organization, we are dealing with many invoices and purchase orders coming from different vendors. Earlier, the team had to manually check each document and enter the data into our accounting system. It was time-consuming and also easy to make mistakes. With Primo RPA and the AI Server, we could train the system to understand different invoice formats without needing a data science expert. The model adapts quickly, even if the document layout changes. We especially appreciate that the solution can run fully on-premise, which is required in our internal IT policies. The robots are reliable in daily execution, and the learning curve for the team was not very high. The Studio environment is quite friendly, and the AI extraction rules can be adjusted by our business analysts themselves. This helped us reduce manual workload and improved processing speed in a very practical way. Overall, it gives us more confidence in the accuracy of our financial data entry. **What do you dislike about Primo RPA?** In our experience, the initial setup of the AI extraction models required some time and trial-and-error. Since different vendors send documents in many layouts, we had to spend effort in tuning the templates and validation logic during the first phase. Once the configuration was stable, the daily work became smooth, but the early stage needed patience. Also, since Primo RPA has many capabilities (RPA, AI Server, Orchestrator), sometimes new users may feel a bit overwhelmed unless proper onboarding is arranged. We resolved this by taking a short training session from the vendor team, and after that, it became easier for our business analysts to handle the adjustments themselves. Overall, these points are not major drawbacks, but more related to learning and configuration time at the beginning. **What problems is Primo RPA solving and how is that benefiting you?** We integrated Primo RPA with Zoho Books. The robots extract data from invoices and purchase orders and then post the records directly into Zoho Books through the API and UI actions. The integration works reliably in daily runs and does not require manual intervention. ### 2. Seamless on-premise RPA with built-in AI for our processes **Rating:** 4.5/5.0 stars **Reviewed by:** Vaishali G. | system analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** October 06, 2025 **What do you like best about Primo RPA?** Primo RPA provides excellent automation support for applications running on Linux, which was a critical requirement for our environment. The built-in migration tool made it very easy to move our existing automations from another platform without disruption. I also appreciate the ability to embed custom code directly into robot workflows, which gives our team the flexibility to handle complex scenarios. Combined with strong vendor support during onboarding and rollout, the platform delivered fast time-to-value. Its scalable architecture and high-speed execution of robots make it a solid choice for enterprise-level deployments. **What do you dislike about Primo RPA?** While the documentation covers the basics well, it would be helpful to see more real-world examples and best practices. The user interface is still less polished compared to some global leaders, although it has been improving steadily with each release. I also wish there were more training options available to accelerate team onboarding. **What problems is Primo RPA solving and how is that benefiting you?** We use Primo RPA to automatically extract and validate data from incoming invoices, purchase orders, and supporting documents (PDFs and scanned copies) and post the information directly into our ERP/finance system without manual entry. This automation has reduced processing time per document by over 70% and virtually eliminated errors in order and invoice handling. ### 3. Successful RPA platform that has cut our ops costs by 3x **Rating:** 4.5/5.0 stars **Reviewed by:** Monika M. | Content Marketer, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** August 19, 2025 **What do you like best about Primo RPA?** We initially had concerns where our customer support was taking too much time than expected. Multiple unresolved issues, and customer frustrations led us to take a strong step towards investing in an RPA automation tool to reduce those hiccups in our operational process **What do you dislike about Primo RPA?** looking forward to more tech documentation and forums to clarify our queries. our new team members need more support to ramp up, learn the product faster. so dedicated for such support would be useful. for instance, the intial setup did take some time and would have appreciated guided help to take us through it easily. nonetheless, everything has so far been very smooth otherwise **What problems is Primo RPA solving and how is that benefiting you?** At the moment, we have had a couple of efficiency obstacles in our organisation. This boils down to delays in getting admin requirements processed (reimbursements/ budget allocation for employee travels/ HR onboarding/ rolling out offer letters/ exit interviews) and more. These required repeated manual inputs from all our back office employees, which has massively affected the productivity as they could not focus on important strategies to expand the business units. Primo RPA has benefitted us by thoroughly analysing the areas in our business that can be improved with automation, and implementing the same within a span of 6 months only. right now, we are enjoying 3x reduction in our ops costs by simply looking after our back office work process. our team in now focussing more on strategy and growth initiatives in the company ### 4. linux-friendly RPA at our fingertips **Rating:** 5.0/5.0 stars **Reviewed by:** selvaganesh r. | Digital Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 19, 2025 **What do you like best about Primo RPA?** we really needed to automate most of our linux-based processes - and the fact that we got it done via Primo was a huge advantage. Primo has plenty of pre-built templates and integrations that we can use - made our work 3x faster **What do you dislike about Primo RPA?** more actual use cases / real-world examples in our tech documentation would be helpful while setting things up initially **What problems is Primo RPA solving and how is that benefiting you?** primo rpa was setup to automate operational processes that were repetitive in nature. and we immediately saw what worked - less errors, less brain-draining tasks. now, our platform is scaling multifold - which is exactly what we wanted ### 5. Properly working bots for IT infrastructure management **Rating:** 5.0/5.0 stars **Reviewed by:** Max L. | Capacity management consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2025 **What do you like best about Primo RPA?** Deployed several bots for IT infrastructure capacity management - fast and proper experience with easy steps. Customer service was good enough. **What do you dislike about Primo RPA?** Needed full starter pack for just 1 bot at first but then developed some more and got full usage. **What problems is Primo RPA solving and how is that benefiting you?** Had a problem with long-term development of integration between several IT systems, successfully tried and implemented bots with Primo RPA to get things done faster. ### 6. Great experience with using in accounting and paperwork automation! **Rating:** 5.0/5.0 stars **Reviewed by:** Vasilii K. | Advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2025 **What do you like best about Primo RPA?** The new tools - Idea Hub and AI are great! We used them to automate some accounting and to make short summaries of documents for our managers. Very helpful support also. **What do you dislike about Primo RPA?** Need some skills to implement and integrate Primo RPA tools with each other **What problems is Primo RPA solving and how is that benefiting you?** Automated accounting, less cost and less errors with processes then. ### 7. Used for fast robot deployment before long-term system development **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2025 **What do you like best about Primo RPA?** Easy low- and no-code robot developing for fast result, used it to deliver first solution to our client before some serious software development. Studio is great almost for no-skilled developers and users. **What do you dislike about Primo RPA?** Many elements and solutions we didn't need in Studio. Maybe helpful for someone **What problems is Primo RPA solving and how is that benefiting you?** To fast-deliver first result to our client while developing and deploying the target integration solution ### 8. Good for hard-to-implement integrations in a simple manner with this one **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Devices | Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2025 **What do you like best about Primo RPA?** Great code-style robot developing with many elements, also for api / rest calls. Good, ready to help customer support. **What do you dislike about Primo RPA?** Some difficult experience at start and more than expected time for deployment (thought it'll take 1-2 hours for combining all components together, took some more) **What problems is Primo RPA solving and how is that benefiting you?** Hard-to-code integrations between systems with several consequence api calls - needed fast and working solution ### 9. Good RPA possibilities for several integrations **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2025 **What do you like best about Primo RPA?** Easy setup and robot run. Used ready templates for integration between services **What do you dislike about Primo RPA?** Not so easy bot orchestration at first steps **What problems is Primo RPA solving and how is that benefiting you?** Several integrations between services needed to be connected and we had several days to do it fast. Used Primo RPA and made it in no time. - [View Primo RPA pricing details and edition comparison](https://www.g2.com/products/primo-rpa-2024-05-13/reviews?filters%5Bsentiment_snippet%5D=2095036&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-15+01%3A19%3A01+-0500&secure%5Bsession_id%5D=1add5d08-25fa-4f71-86a1-1f1698e4888f&secure%5Btoken%5D=3e680e1a88c055cb8ee4feffb850997dae6c29510bae797d1923a6cbf6c294a1&format=llm_user) ## Primo RPA Integrations - [Zoho Books](https://www.g2.com/products/zoho-books/reviews) ## Primo RPA Features **Automation Building** - Visual Editor - Workflow Recording - Pre-Built Templates - Custom Automation - Collaboration - Ease of Bot Creation - Document Automation - Business Process Automation - Configurable Workflow - Rules-Based Workflow **Bot Management & Execution** - Bot Scheduling - Attended Automation - Unattended Automation - Bot Performance Analytics - Data and Product Security - Scalability - Predictive Analytics - Real-Time Analytics - Real-Time Data **Intelligent Automation** - OCR - Machine Learning - NLP **Agentic AI - Robotic Process Automation (RPA)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Multi-Language **Additional Functionality** - Document Management - Audit Trail - AI Copilot - Real-Time Updates - Real-Time Monitoring - Multiple Data Sources - Reporting & Statistics - Email Address Extraction - Forms Management - Data Extraction - Drag & Drop - Workflow Management - Access Controls/Permissions - API - Optical Character Recognition - Role-Based Permissions - Data Import/Export - Process Builder - Generative AI - Customer Experience Management - Search/Filter - Data Capture and Transfer - Compliance Management - Approval Process Control - Secure Data Storage - Process Control - Code-free Development - Ad hoc Analysis - Image Recognition - Data Storage Management - Performance Metrics - Activity Dashboard - Task Management - Monitoring - Customizable Reports - Version Control - Integration into Third Party Applications ## Top Primo RPA Alternatives - [UiPath Agentic Automation](https://www.g2.com/products/uipath-agentic-automation/reviews) - 4.6/5.0 (6,136 reviews) - [Automation Anywhere Agentic Process Automation](https://www.g2.com/products/automation-anywhere-agentic-process-automation/reviews) - 4.5/5.0 (4,068 reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - 4.5/5.0 (2,065 reviews)