PlanSource has been such a beneficial tool for our benefits administration. Any customization we've needed the team has gone to work on quickly and efficiently. They are always available when we have questions or concerns and the website is easy to navigate. Review collected by and hosted on G2.com.

Certain portions of the employee side of the website are not as clear and easy to follow as they could be. Review collected by and hosted on G2.com.

The user interface is really one of the most attractive pieces of PlanSource. I also appreciate the continuous updates to the system, and the best part is they're FREE! Review collected by and hosted on G2.com.

I wish report writing had a little more reach. I was specifically recently asking if there was a way to upload employee's subscriber ID numbers for their medical, dental, vision etc. plans. The system also doesn't have a field for an ITN number only social, or maybe a field for employee photo. Overal it's a good system but more custom fields would be nice. Review collected by and hosted on G2.com.

The system is fairly easy to use and navigate around. Review collected by and hosted on G2.com.

E-mailing the "HCM Service Team". You are being juggled from representative to representative Review collected by and hosted on G2.com.

How you don't have to train your end users, they will be able to use the system with little guidance. Review collected by and hosted on G2.com.

reporting is not as user friendly as I would like Review collected by and hosted on G2.com.

I love the set-up. Easy for employees to complete enrollment. Easy for HR to use. Review collected by and hosted on G2.com.

Cannot think of anything that I have disliked. Review collected by and hosted on G2.com.

I find the customer service people to be very responsive and helpful. Kim Cho Torres and Maribel Medina in particular are excellent. Review collected by and hosted on G2.com.

I have had a bit of trouble finding answers on the website itself, so I often have to resort to emailing the support staff. (Who are always very helpful, but I feel like it could be a bit easier to research the answers on my own.) Review collected by and hosted on G2.com.

The entry of new employees makes it almost impossible to make errors. Review collected by and hosted on G2.com.

The reporting could be better, it isn't great for analysis. Review collected by and hosted on G2.com.

The customer service is very attentive. Review collected by and hosted on G2.com.

Not being familiar the product and specific advantages. Review collected by and hosted on G2.com.

Our PlanSource account representative is wonderful, proactive and so very helpful to walk us through whatever challenge we have. His experience with the PlanSource systems is drawn upon and solutions found! Review collected by and hosted on G2.com.

standard reports could have more categories to choose from when selecting filters. Review collected by and hosted on G2.com.

I like the Ease of Use, Accuracy and automation. Review collected by and hosted on G2.com.

Only issue that I have is the Client Reps change frequently. The ones that we have now are really good though. Review collected by and hosted on G2.com.