Pendula is simple to setup and integrate with Salesforce. Its simple and intuitive interface allows you to easy identify records and send out customised communications to your customers. You can easily setup conversation paths and push information from customers responses back to Salesforce. Review collected by and hosted on G2.com.

There are some small aspects of the GUI that need fixing such as remembering your filters as you navigate pages Review collected by and hosted on G2.com.

Pendula works great for managing bulk messages. It's easy to use, and the support team has always been responsive whenever I needed help. Automating and scheduling messages has made communication more consistent and saved me time. Review collected by and hosted on G2.com.

One area for improvement is the learning curve when first using the tool, though there’s plenty of help available to guide you through it. It would also be helpful to have a feature for viewing specific recipients of bulk messages Review collected by and hosted on G2.com.

The ability to seamlessly integrate with major platforms like Salesforce and automate workflows. It is user-friendly, and the 2-way SMS functionality has significantly boosted our customer engagement. Review collected by and hosted on G2.com.

I am only speaking for the current pilot version my company is using: It would be more convenient if live flows could be edited or updated directly, instead of needing to pause them. Review collected by and hosted on G2.com.

The way in which you can orchestrate a customer journey through the platform, calling in data from all manner of sources and systems, and manage multiple customer touch points with ease Review collected by and hosted on G2.com.

There could be more done to really make the platform on-brand; so better theming or skinning of the product (but this is by no means a deal breaker) Review collected by and hosted on G2.com.

The people, their staff know their product and provide timely resolutions to any issues we encounter. Review collected by and hosted on G2.com.

There isn't alot, at this point it would be the activity reporting which is already on the roadmap. Review collected by and hosted on G2.com.

- The simplicity around building flows

- Having so many different data suites

- Platform is always making updates and upgrades for better use Review collected by and hosted on G2.com.

There is nothing I dislike about Pendula. Review collected by and hosted on G2.com.

Can be integrated with Salesforce

Send bulk SMS/Emails to Clients

Can be scheduled

Can be triggered based on responses Review collected by and hosted on G2.com.

Unable to control active experience, such as stop/cancel

All users have a same mobile number which is difficult to track 1:1 SMS responses Review collected by and hosted on G2.com.

The automated setup system helps beginner coders create messaging systems easily. Review collected by and hosted on G2.com.

There's nothing I can think of to comment on that I dislike at the moment. Review collected by and hosted on G2.com.

User-friendly interface and reasonable prices

Customer Support Review collected by and hosted on G2.com.

Limited Customization in Templates

Complexity with Advanced Workflows Review collected by and hosted on G2.com.

It was very easy to implement the solution for our company. There was no need to look for tech specialists. It is also good to give our clients the full attention of a real human being over a chatbot Review collected by and hosted on G2.com.

It has been a struggle to manage break times when the team is off to lunch. We are trying to figure out the best way around this but so far it has been really unmanageable Review collected by and hosted on G2.com.