It has more than enough the fundamentals that we need for our Company Employee Portal. The best part about working with the Hub is the people and associated service we get with it. They truly are great partners and are invested in our success. Review collected by and hosted on G2.com.

It could use a functionality for "pop ups".... mini windows that keep the user in context to where they are without going to another page, for quick messages. One great thing about Pancentric is that they listen and take action where they can on our feedback. Review collected by and hosted on G2.com.

What I like best about Hub is how it has become a true central communication hub. Since introducing it in 2019, it’s given us a single, reliable place for everything, from company news to HR documentation, removing the need to search across multiple systems.

The UI/UX is intuitive and easy to navigate, which has helped drive strong adoption across the business. Creating and publishing content is simple, and features like targeted content ensure employees only see what’s relevant to them, improving engagement.

It has significantly improved our workflow, what previously required multiple emails or shared drives can now be managed in one place, saving time and ensuring consistent communication. Document management and version control, particularly for HR content, have also been a big advantage.

Hub integrates well with our wider systems, helping streamline processes and reduce duplication. Performance has been reliable, with fast load times and minimal downtime.

From an ROI perspective, the platform delivers clear value through time savings and improved internal communication. Support and onboarding have been strong throughout, with a smooth rollout at the beginning and responsive ongoing assistance - we love John!!!

An added benefit has been its positive impact on company culture, making it easier to share updates and keep employees connected. Review collected by and hosted on G2.com.

This is a difficult question to answer as our overall experience with the Hub has been very positive..

From a UI/UX perspective, some more flexibility in layouts or enhanced drag-and-drop functionality would make content creation more efficient.

Performance is typically strong, but there can be occasional slowdowns when handling larger volumes of content or media. Improving responsiveness in these cases would enhance the admin experience.

Support has been fantastic and I can't fault it in anyway!

Is there is an opportunity to further develop AI-driven features, such as smarter search, content recommendations, and automation, to improve personalisation and efficiency?

Overall, these are relatively minor points and raised to answer the question! Review collected by and hosted on G2.com.

Easy to use, with inbuilt features such as icons for buttons. Colleagues can interact with posts and leave comments on walls. It’s our one-stop place for all important information, including policies, guidance, and updates on events and activities. Review collected by and hosted on G2.com.

At the moment, we’re reviewing the inbuilt form options, as they feel restricted in terms of what else can be viewed on the same page. Review collected by and hosted on G2.com.

The hub has had a lot of additions over the past year which have been beneficial to using the hub, we have several team members who all use the hub for varying aspects of the business and have also connected it to Monday.com flows for other teams to help streamline processes and requests which has been a big help. Each update takes the customer into consideration and helps ease implementing new or changes to some processes or policies. I can't fault the customer support, we never have to wait long for help or direction if we are struggling with something. We use the hub daily for our day to day operations. at this point we would struggle without it. Review collected by and hosted on G2.com.

Currently any issues we did have, have been resolved with the new releases and its currently working well for us. Review collected by and hosted on G2.com.

Martin and John and the staff have been extremely helpful and a joy to work with. The software is very user-friendly and easily configurable. In addition to using it for our internal intranet, we have other Hub communities for various targeted audiences. Review collected by and hosted on G2.com.

Support is quite responsive whenever we have any questions. Suggestions for improvements are taken seriously by support and integrated when possible. Updates and improvements are released fairly regularly. Review collected by and hosted on G2.com.

How quickly the elements can be updated, how quickly alerts can be sent across our organisation, and mainly the simplicity in use. Once you have completed something, it is very easy to do again.

The onboarding process is brilliant. With our organisation growing at such rapid pace the past 2 years, this has been brillaint. Review collected by and hosted on G2.com.

Sometimes collecting data can be challenging. E.G. Downloads of documents, views of documents. Review collected by and hosted on G2.com.

It's easy UI and ability to flex to what we need. I'm no tech wizard but find it very easy to build exactly what i need. Whenever I have a problem the team also are very happy to help ASAP. We’ve now had it for coming up to a couple years and we’re still getting the benefits of the platform for our business today! Review collected by and hosted on G2.com.

Only 1 very small thing… It doesn’t link dropdown answers on a form. It would be great if when one option is selected it can change the next list of dropdown options. Review collected by and hosted on G2.com.

Hub is absolutely brilliant, and I am very impressed with the user experience. It’s intuitive, easy to navigate, and simple to explore. The forms make internal communications clearer, more transparent, and faster. I also enjoy the variety of features like news and polls which are easy to use and encourage everyone to get involved. And collaborating with Martin was a fantastic experience. Review collected by and hosted on G2.com.

Hub is excellent overall. One area for improvement could be adding more customisable template options. I believe the success of Hub depends on full participation from all staff members to keep it lively, engaging, and valuable for everyone. Review collected by and hosted on G2.com.

I really love how easy the Hub is to use. It makes sharing news, events, and all the important things with our staff feel effortless. It’s become such a helpful space for keeping everyone connected and in the loop. Review collected by and hosted on G2.com.

There honestly isn’t a anything I don’t like about the Hub Review collected by and hosted on G2.com.

As a user, I really appreciate the simple, clean look and layout. As an administrator, it’s just as easy to work with—building things is straightforward and very intuitive. We were also really impressed with the level of support from the Hub Team. Normally, you would see support die off once the sale was done and the platform built, but the Hub team continues to be incredibly responsive to all of our queries and requests. Fantastic product, amazing team! Review collected by and hosted on G2.com.

I wish it was easier to change the visuals or themes for the customer. Review collected by and hosted on G2.com.