Otter.ai Reviews (502)

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Reviews

Otter.ai Reviews (502)

View 1 Video Reviews
4.4
502 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise the product for its real-time transcription and ease of use, which significantly enhances meeting productivity by allowing them to focus on discussions rather than note-taking. The ability to generate clear summaries and action items is particularly valued, making it easier to track important points. However, some users note that speaker identification can be inconsistent, especially in group settings.

Pros & Cons

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Kayreal P.
KP
Kayreal P.
phoophotography
Small-Business (50 or fewer emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"A Great Time-Saving Tool for Automated Meeting Notes and Summaries with Otter.ai"
5/5
What do you like best about Otter.ai?

What I like best about Otter.ai is how seamlessly it handles real-time transcription and generates concise automated summaries. It allows me to stay fully engaged during client calls and meetings without having to worry about taking manual notes. Review collected by and hosted on G2.com.

What do you dislike about Otter.ai?

What I dislike most is that the transcription accuracy drops when dealing with heavy background noise, multiple speakers talking over each other, or strong accents. It often requires manual editing afterward to fix speaker labels and technical jargon. Review collected by and hosted on G2.com.

Muzammil M.
MM
Muzammil M.
Founder – Muzammil Graphic | Interior and Graphic Designer | Transforming Spaces and Brands Visually
Graphic Design
Small-Business (50 or fewer emp.)
"Effortless Meeting Notes with Searchable Transcripts and Action Items"
5/5
What do you like best about Otter.ai?

Otterai makes it much easier to keep track of meetings without taking notes manually. I can review transcripts later, search for important discussions, and check action items whenever I need them. It helps me stay focused during meetings instead of worrying about writing everything down. Review collected by and hosted on G2.com.

What do you dislike about Otter.ai?

The transcription is good most of the time, but it can struggle with multiple people speaking at once or strong accents. I usually need to make a few corrections before sharing the final notes. Review collected by and hosted on G2.com.

Verified User in Oil & Energy
UO
Verified User in Oil & Energy
Enterprise (> 1000 emp.)
"Otter.ai Boosts Productivity with Real-Time Transcription and Automatic Summaries"
4.5/5
What do you like best about Otter.ai?

What I like most about Otter.ai is its real-time meeting transcription and automatic note-taking. It captures conversations accurately, allowing me to focus on the discussion instead of manually taking notes. Real-time transcription with speaker identification.Automatic meeting summaries and key highlights. Searchable transcripts that make it easy to find important discussions. Integration with popular video conferencing platforms. Ability to share meeting notes and collaborate with team members. For me, the most valuable feature is the automatic transcription and summaries. After a meeting, I can quickly review the key decisions, action items, and discussions without replaying the entire recording or relying on handwritten notes. The biggest benefit is improved productivity. Otter.ai reduces the effort involved in documenting meetings, improves knowledge sharing, and ensures that important details and action items are not missed. Review collected by and hosted on G2.com.

What do you dislike about Otter.ai?

The biggest drawback is accuracy in technical meetings. During engineering discussions filled with API names, code snippets, and product-specific terminology, I often need to review and correct parts of the transcript before sharing it with the team. Speaker identification isn't always accurate, especially when multiple people speak over one another. Transcription quality can drop in meetings with background noise, strong accents, or poor audio quality. Technical terms, product names, and abbreviations sometimes require manual correction. Review collected by and hosted on G2.com.

Pratiksha S.
PS
Pratiksha S.
Senior Software Engineer
Mid-Market (51-1000 emp.)
"Efficient Transcription, Keeps Work Organized."
5/5
What do you like best about Otter.ai?

- Otter.ai automatically transcribes meetings and converstaions, saving me hours of taking note-taking every week.

- I can highlight key points, add comments, and easily share transcripts with my team, which keeps everyone on the same page.

- The serach feature helps me quickly find past topics, and i even use it to record personal ideas or reminders.

- Very helpful in interview processes. Review collected by and hosted on G2.com.

What do you dislike about Otter.ai?

- Transcriptions are not always accurate, requires manual corrections. Improving accuracy for these cases would save time.

- Processing very long recordings can be slow. Faster handling of large files would improve efficiency. Review collected by and hosted on G2.com.

Hawa L.
HL
Hawa L.
HR Outsourcing Consultant
Small-Business (50 or fewer emp.)
"Otter Makes Meeting Summaries and Key Highlights Effortless"
4.5/5
What do you like best about Otter.ai?

I love how otter records the meeting summarizes it and also if you ask it to it will highlight the key points of the meeting. It also has a timestamp of what was said and by who. Review collected by and hosted on G2.com.

What do you dislike about Otter.ai?

i would say in meetings with multiple people, Otter can struggle to distinguish between voices. It might mislabel speakers or treat one person as two, which makes reviewing the transcript confusing sometimes. Review collected by and hosted on G2.com.

Jay G.
JG
Jay G.
Safety Manager
Small-Business (50 or fewer emp.)
"Otter.ai Streamlines Meeting Minutes with Clear Summaries and Action Items"
4.5/5
What do you like best about Otter.ai?

When I was running meetings with multiple people, keeping track of everything discussed for the meeting minutes was becoming increasingly difficult. Using Otter.ai to record the meetings, distinguish between different speakers, and generate summaries with clear action items has streamlined my workflow. It’s now much easier to stay on top of what was said and what needs to happen next, and I can work more efficiently as a result. With Otter.ai's ability to manage vocabulary, I was able to insert various terms and nicknames that we use in house, and Otter was quickly able to learn these words, eliminating further transcript editing. Review collected by and hosted on G2.com.

What do you dislike about Otter.ai?

I’ve noticed that when I use Otter.ai during conference talks, it doesn’t always distinguish clearly between different speakers. It also frequently assigns the wrong name to a voice, so I end up spending more time than I’d like going back and editing the transcript. Review collected by and hosted on G2.com.

Anders C.
AC
Anders C.
Social Media Manager
Consumer Services
Enterprise (> 1000 emp.)
"Otter Saves Hours with Zoom Transcripts and Searchable Quotes"
5/5
What do you like best about Otter.ai?

I appreciate that Otter automatically connects with us for our content sprints every week via Zoom calls. I can extract verbatim quotes for LinkedIn carousels and TikTok scripts without having to re-watch. This saves me an average of three hours per week with a searchable transcript. Review collected by and hosted on G2.com.

What do you dislike about Otter.ai?

The speaker identification defaults to "Speaker 1" whenever our freelance writers join from their phones. In addition, any overlap in brainstorming sessions results in cluttered transcripts. Review collected by and hosted on G2.com.

KA
Kent A.
Finance and Budget Coordinator
Small-Business (50 or fewer emp.)
"User-Friendly​ Intuitive Interface and Excellent Transcription Features, and Intuitive"
5/5
What do you like best about Otter.ai?

I highly recommend Otter AI. From the very beginning, I found the platform incredibly user-friendly and intuitive. The outputs are fantastic—it automatically generates clear summaries, pros and cons lists, and actionable items. Additionally, it provides the full audio recording complete with minute-by-minute timestamps. It is truly an exceptional program. Review collected by and hosted on G2.com.

What do you dislike about Otter.ai?

However, there are a few drawbacks. First, its use may be restricted or prohibited in certain environments. Second, the generated summaries occasionally omit crucial details that need to be captured. Review collected by and hosted on G2.com.

Jerome B.
JB
Jerome B.
Student and nerd
Research
Small-Business (50 or fewer emp.)
"A Must-Have for Note-Taking Efficiency"
4.5/5
What do you like best about Otter.ai?

I use Otter.ai for note-taking and appreciate its ability to capture important details like time and date. I also like that I can ask Otter questions about something, and it can answer the questions, which aids in my note-taking process. The initial setup was easy enough due to having assistance with the installation. I rate Otter.ai 9 out of 10. Review collected by and hosted on G2.com.

What do you dislike about Otter.ai?

What could be improved in Otter.ai is that sometimes Otter.ai will misspell words, which can be a problem because it can cause the a.i to get a question wrong? Review collected by and hosted on G2.com.

Verified User in Computer & Network Security
UC
Verified User in Computer & Network Security
Mid-Market (51-1000 emp.)
"Otter.ai’s Real-Time Transcription Accuracy Is a Productivity Game-Changer"
5/5
What do you like best about Otter.ai?

"What I like best about Otter.ai is its exceptional accuracy in real-time transcription, which has been a complete game-changer for my productivity. The ability to automatically generate accurate meeting notes allows me to stay fully engaged during conversations instead of worrying about manual note-taking. It easily handles different accents and speakers, and the search functionality makes finding specific keywords or action items within long transcripts incredibly fast and efficient. This tool has significantly improved the way we document and follow up on project discussions, ensuring that no critical information is ever missed." Review collected by and hosted on G2.com.

What do you dislike about Otter.ai?

"While the transcription accuracy is generally high, I do occasionally find that Otter.ai struggles with complex technical terminology or when multiple people are speaking over each other simultaneously in a meeting. In those specific scenarios, the transcription can become slightly muddled, requiring me to go back and manually edit the text for complete clarity. Additionally, it would be a significant improvement if the tool could more consistently distinguish between speakers when the audio quality is not optimal. These small hurdles in the transcription process mean that I still need to perform a quick review of the generated notes to ensure total accuracy." Review collected by and hosted on G2.com.