The integration it has with other platforms and the ease of use of setting it up.
Sometimes the noise that the alerts make can be annoying.
OnPage solves the problem of being able to alert more than one user from a single number, as well as being able to have people collaborate on the alerts.
OnPage is extremely reliable for critical alerts and escalations. The biggest win for us is that messages are hard to miss—delivery is persistent and attention-grabbing in a way that standard email or SMS just isn’t. The acknowledgement and escalation logic, along with the clear audit trail, helps us ensure the right technician sees the alert quickly, especially after hours. It’s also straightforward to route alerts by team, client, or priority, which keeps our response organized and consistent.
Some parts of the UI could feel more modern and streamlined, and the reporting/analytics could go deeper—for example, with easier trend views of response times by team or client over time. Also, as with any mobile-notification solution, occasional carrier or OS notification behavior can introduce some variability, although overall it’s still much more reliable than basic SMS/email for urgent alerts.
OnPage helps solve the problem of missed or delayed critical notifications in IT operations. In an MSP setting, we can’t rely on email alone for urgent incidents—alerts get buried, and response time suffers. OnPage provides a dedicated, persistent alert channel for incident management and IT alerting, helping ensure issues are acknowledged quickly and escalated when needed. The result is faster response, clearer ownership during incidents, and more consistent after-hours/on-call support, ultimately improving uptime and the client experience.
Simple and easy to use. I like that the system is capable of overriding the cell phone silence switch.
Sometimes there are errors that appear when trying to erase all messages
Our business was using email to text for remote notification. The cell phone provider discontinued their service and therefore we were left finding an alternative. OnPage filled the gap and provided additional functionality.
The interface is easy to learn and use. When we handoff our on-call to the next person, the process is simple and quick. System ALWAYS works without delay.
I would be nice if there was a way to change the on-call list through the app
Helps us easily manage our on-call rotation for all of our IT teams.
I like how the system overrides the volume setting on your phone. I get emails and text messages through the night, so I turned down my notifications, but I have missed some of our client's emergency calls. So I had to keep the volume up on my notifications. With OnPage, I can turn everything down, even the ringer, and still get notified of an emergency call.
So far I have not found anything I do not like.
We had an after-hours emergency notification system for some of our clients. We installed a new phone system and Voice mail system that handled our after-hour notifications. When we changed our phone system, we lost this feature. OnPage has given us this ability back, and it's even better than our previous system.
The loud function feature - I have never missed a page so far!
I also really appreciate the customer service who quickly resolve any problems.
Occasionally, I have had some pages not delivered, however the customer service was quick to help out.
OnPage is bridiging the gap between communication with the clinical team at hospitals and the research coordination team. This allows for samples to effectively be collected.
I have had a physical pager for at least 20 years. I was absolutely thrilled when I learned my new organization was using a soft pager. OnPage is very easy to use.
The initial rig tone was very annoying. This was easily remedied using the app settings.
Fast relieable communication for after hours software support.
It is a reliable app that works as advertised, and the alert WILL wake you from a dead sleep when you're on overnight call!
I haven't had any issues using this app.
It offers a reliable method to contact nurses on call and provides the nurse with appropriate information regarding the page.
OnPage is simple and streamlined. I do not have all the functionalities of the platform, as I only need the paging option. It works perfectly for me.
The only thing I would like to change is the greeting message when people page me.
I am in health care, and receive pages from nursing units and physicians seeking consultations. They were abusing my phone (calling and not leaving messages) and I found myself missing the old days during my residency when I had a separate pager that was used to reach me. Receiving a page rather than multiple phone calls (I often cannot answer a phone call if I am operating or in the middle of a consultation with a patient or an important call with another consultant), so receiving a page is much more convenient.
OnPage is extremely reliable - I know that I will not miss a page (especially in the middle of the night). OnPage is also very convenient as you can use it on your phone rather than using a separate device.
One thing that could be improved is the ability to add more than one team member without paying additional costs. It would also be helpful to trace where the page came from (direct line + extension).
OnPage is solving the problem of our team members needing to be available on-demand for research projects, including afterhours and on-weekends. OnPage allows us to be available with minimal effort.
