--- title: Ondine Reviews meta_title: 'Ondine Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Ondine works for a business like yours. date_modified: '2026-09-10' parent_category: name: Hospitality url: https://www.g2.com/categories/hospitality --- # Ondine Reviews **Vendor:** SDO Studio **Category:** [Other Hospitality Software](https://www.g2.com/categories/other-hospitality) ## About Ondine Ondine is an AI assistant for luxury hospitality, offering 24/7 multilingual guest communication based on documented property information. Staff control interactions, as the system uses official records for prices, schedules, and availability. It manages service requests like spa treatments, dining reservations, and transportation, logging inquiries for staff to review or complete. Questions outside its knowledge are escalated to staff transparently. Accessible via mobile browsers without downloads, staff can approve responses or enable autonomous operation once confident in its accuracy. Managers can update property details using voice dictation, with changes instantly available to guests. Properties can customize branding with names, logos, and colors, while the system processes documents like spa menus and restaurant offerings, updating automatically with uploads. Data is stored in Europe, with guest conversations deleted after 90 days and logs after 12 months. - [View Ondine pricing details and edition comparison](https://www.g2.com/products/ondine/reviews?section=pricing&secure%5Bexpires_at%5D=2026-09-11+04%3A28%3A51+-0500&secure%5Bsession_id%5D=ba200cbf-4e5f-4650-8510-f33a62eb349f&secure%5Btoken%5D=2f97ffaa63f94d2630cc8cb5076024ef53679fc781f0dd6fe2666ce2fe0862db&format=llm_user) ## Ondine Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Additional Functionality** - Customer Database - Stock Management - Mobile Access - Customer History - Loyalty Program - Recipe Management - Kitchen/Menu Management - For Food Trucks - Cash Management - Generative AI - Reporting/Analytics - Transaction History - Third-Party Integrations - Credit Card Processing - Access Controls/Permissions - Activity Dashboard - Inventory Management - AI Copilot - CRM - Dynamic Pricing - Discount Management - Electronic Payments - API - Employee Management - Sales Reports - Separate Checks - Multi-Location - Online Ordering - Accounting Integration - Order Tracking - Payment Processing - Tips Management - Order Management - SCORM Compliance - Customizable Reports - Blended Learning - Tests/Assessments - Customizable Branding - Virtual Classroom - Surveys & Feedback - Training Management - Certification & Licensing - Course Tracking - Alerts/Notifications - Course Management - Extended Enterprise Learning - Multiple Question Types - Single Sign On - Multi-Language - Self-paced Learning - Offline Access - For Hospitality Industry - Microlearning - User Management - Asynchronous Learning - Gamification - Compliance Tracking - Learning Paths/Tracks - Social Learning - Learner Portal - Mobile Learning - Audio/Video Conferencing - Progress Tracking - Content Library - Synchronous Learning - Instructor-Led Courses - Video Content - Communication Management - Course Authoring - Price/Margin Management - Reviews Management - Maintenance Management - Front Desk Management - GDS/OTA Integration - Revenue Management - Data Import/Export - Billing & Invoicing - Extended Stay - Customizable Templates - Housekeeping Management - Online Booking - Rate Management - For Vacation Rentals - Multi-Currency - Single Property - Spa/Activity Management - Multi-Channel Management - Catering Management - Promotions Management - Marketing Automation - Built-in Accounting - Data Synchronization - Channel Management - Guest Experience Management - Availability Management - Point of Sale (POS) - Booking Management - Calendar Management - Billing Rate Management - Multi-Property - Reservations Management - Room Booking - Reporting & Statistics - Private Rooms - Room Availability Schedule - For Hostel/Dorm Managers - Meal/Nutrition Management - Invoice Management - Tenant Portal - Bed Management - Reputation Management - Rent Collection - Registration Management - Task Management - Maintenance Scheduling - Drag & Drop - Dorms - Booking Notes - Price Optimization - Guest Communications - Property Management - Self Check-In/Check-Out - Wait List Management - Customer Accounts - Gift Card Management - Lead Management - Campaign Management - Delivery Management - Calendar/Reminder System - For Restaurants - Contact Management - Staff Management - Table Management - Customer Segmentation - Social Marketing - Interaction Tracking - SMS Marketing - Social Media Integration - Email Marketing **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information - Augmented Analytics - Proactive Chat **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Additional Functionality** - Customer Surveys - Lead Qualification - Transcripts/Chat History - Language Detection - Pre-Configured Bot - Lead Capture - Code-free Development - Natural Language Processing - Multi-Language - For Sales/Marketing - Contextual Guidance - Automated Responses - Customer Support - Chatbot - Intent Recognition - Sentiment Analysis - Customer Experience Management - Query Suggestions - Transfers/Routing - AI Copilot - Canned Responses - AI/Machine Learning - Multi-Channel Communication - Automated Routing - Workflow Automation ## Top Ondine Alternatives - [Push Operations](https://www.g2.com/products/push-operations/reviews) - 4.4/5.0 (155 reviews) - [Opus Training](https://www.g2.com/products/opus-training/reviews) - 4.9/5.0 (18 reviews) - [Listo](https://www.g2.com/products/listo/reviews) - 5.0/5.0 (15 reviews)