What I like best about Nooks is its user-friendly interface and ease of use. It's intuitive for business users, especially sales teams, making it easy to navigate without extensive training. The built-in battle cards provide valuable context during conversations, and the Power Dialer is a standout feature that significantly improves outbound calling efficiency and productivity. Yes, definitely. Nooks has delivered excellent value for our sales team. The productivity gains alone make it worth the investment. Features like the Power Dialer, AI-powered coaching, analytics, and seamless CRM integration have significantly improved our efficiency and helped us engage with more prospects every day.

For any organization focused on outbound sales, Nooks is more than just a dialer, it's a complete sales productivity platform that helps teams work smarter, improve performance, and achieve better results. The return on investment is clear through increased activity, better coaching, and more meaningful customer conversations. Review collected by and hosted on G2.com.

One area for improvement is the call connection experience. Occasionally, the prospect has already answered the call before the connection beep reaches the agent, creating a brief pause at the beginning of the conversation. This can lead to an awkward first impression.

Another improvement would be better visibility into previous call history and notes. When following up with the same prospect, it would be very helpful if the notes from prior conversations were readily accessible within the calling interface. This would enable more personalized and informed follow-up conversations without having to search for the information elsewhere Review collected by and hosted on G2.com.

Nooks is a power and parallel dialler that makes it so much easier to hit higher call volume per day. But it also enables better conversations by showing you all your key info in one screen. It automatically opens the prospects relevant CRM page, LinkedIn and company website so you have that to hand while calling.

It also has features that enrich numbers, so you connect to uncallables. It allows you to navigate the call screens that most people have set up.

My favourite feature is the AI roleplay bots that help you practice in real time.

It's only gone down a handful of times but they keep improving the product.

I can't imagine going back to anything else. Support is great. The CSM we have is also wonderful, thank you Ben Cheung! Review collected by and hosted on G2.com.

Occasional down time.

Sometimes calls are not transcribed when someone calls you back. Review collected by and hosted on G2.com.

The AI assistant inside Nooks is the single most valuable piece of the platform for me. I've built prompts that surface the exact personas we want our BDRs targeting inside large enterprises, and when a rep runs one against a Tier 1 bank or a regional insurance carrier, the output isn't just a name and title. It pulls real context (like an interview where an AI leader talked about needing to self-host an orchestration tool), gives a synopsis, and cites the source. The rep can click dial right from that view with full context, no separate research step required.

The second piece is the unified workspace. Before the Nooks SEP, our reps were bouncing between Sales Nav, Salesforce, Gong, and a standalone sequencer just to send one personalized email. Now sequencing, dialing, AI research, and the virtual sales floor all live in one tab. That collapse alone changed how the team works.

The power dialer compresses the 30 to 60 seconds of dead time between calls to zero. 50 dials that used to eat a full morning take 10 to 15 minutes now, and reps stay in motion instead of drifting.

It integrates seamlessly with our entire tech stack and has given us incredible ROI. Nooks' onboarding and support teams are also very attentive, and they're constantly improving the product. It seems like every day I log in, there's a new feature that's actually valuable and not just fluff or a UI change. Review collected by and hosted on G2.com.

Honestly, not much. It's a really easy to use platform that allows non technical people to really drive their team to being AI native. Review collected by and hosted on G2.com.

Nooks has been incredible in assisting with our outbound outreach through calls. We recently implemented the sequencing tool for emails as well and with that and the AI Assistant we are moving more seamlessly through our outreach. The UI is easy to navigate, it integrates with our Salesforce, and the support to make sure we have what we need has been great! Review collected by and hosted on G2.com.

I think the only current complaint I have is that we can't schedule an auto email in a sequence past however many hours/days. I would like to schedule it for a specific time and cannot yet. Review collected by and hosted on G2.com.

Nooks has been the most efficient dialing software I’ve had the pleasure of using. I really like how easy it is to create tasks in my CRM and have them automatically show up in Nooks for power and parallel dialing. The interface is also very easy to utilize and understand.

On top of that, the enrichment tool makes it simple to enrich contacts when the necessary data isn’t already there. My connect rates have skyrocketed since adopting Nooks. Review collected by and hosted on G2.com.

There are times when tasks will not show up within nooks so it is incredibly important to format the task correctly to be a call task in order for Nooks to pick it up. Review collected by and hosted on G2.com.

I like how Nooks helps me reach out to relevant contacts in less time by identifying the right phone numbers for each prospect and making it easier to prioritize who to contact first. I also appreciate the deeper insight I get from having call number prioritization and phone number enrichment in one platform. The AI call summary has been a big help as well, since it improves my positioning on calls and helps me stay on track. Overall, Nooks saves me a lot of time and lets me focus on calling the correct numbers, which boosts both my productivity and accuracy. And all my call records are clearly mapped and reflect in CRM due to it's inegration with CRM and Outreach. Super easy and clean UI, one time product walkthrough is enough for someone to start using it. On top of that, the initial setup was fairly easy, thanks to the clear demonstration from the Nooks team. Review collected by and hosted on G2.com.

When I'm doing parallel dialing, at times, I have experienced a lag once the call is picked up and when I hear the prospect's voice. This means, for example, the prospect has picked up the call at the 6th second of the call dialed but I will be notified at the 8th or 9th second. By the time it reaches me, the prospect has already been speaking for 2-3 seconds, and that can result in a hang-up. Review collected by and hosted on G2.com.

I like the parallel dial feature in Nooks, which allows me to use multiple different numbers in parallel. The auto-rotate feature is great, and I can add my personal cell phone number, which is really useful. I also appreciate the filter that helps specify the numbers most likely to reach out to, with the pickup likelihood feature. Another positive point is that the overall transition to Nooks was quite easy and seamless. Review collected by and hosted on G2.com.

One thing that I do not like much about Nooks is the fact that the dashboards that I get, the dashboard that I get when I pick up a call, it's not really something that I can adjust as per my convenience. Also, if I am in the dialer, it becomes difficult to use the rest of the application. If it was convenient to switch tabs while being within the dialer, it would help me understand multiple things better. Review collected by and hosted on G2.com.

I think the thing I like most about Nooks is the ability to have community within your sales floor. So, you're not dialing alone; you can dial with your teammates and coworkers, building community at the same time. This helps keep up morale by jamming out to music with fellow coworkers. It just makes dialing easier, especially because it's a task that can feel very mundane and difficult. Facing a lot of rejection becomes easier to handle when you're doing it with your peers. Review collected by and hosted on G2.com.

I think sometimes there's a bit of recycling of tasks, and it becomes a bit inaccurate. I dial, complete the tasks, and then refresh the page, and notice that they're still there. So sometimes it gets a little bit glitchy. Review collected by and hosted on G2.com.

I love how simple this product is to use, and I genuinely think the technology that increases our connect rate is game-changing. Since our team started using Nooks, I’ve seen our meeting rate improve significantly. Review collected by and hosted on G2.com.

I wish the business hours filter would utilize the prospect's Linkedin profile location vs going off of the prospect's area code from their phone number. A lot of times prospects will live in a completely different part of the world despite their area code of their phone number. It has caused me to forget to reach out to prospects since they are filtered out with the Nooks default business hours setting Review collected by and hosted on G2.com.

Nooks makes it so much easier, and faster, to get through my dials for the day. In 30 minutes, I can make the number of dials that used to take over an hour. It integrates directly with Salesforce so I can easily pull up a report and dial the people I want to at the click of a button. And it's great to be able to spend time with the team while we dial. It makes remote work feel much less isolating. Review collected by and hosted on G2.com.

There are occassional bugs that can be a bit annoying, but the support team is fantastic and always quick to fix any issues. Review collected by and hosted on G2.com.