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In my first review of Absolute Secure Access everything that I said is still true. Their always-on, suspended-state VPN client is still awesome for what we do and how we use it, especially for devices that use applications remotely that connect to a database. Anyone who uses SQL knows that even the slightest blip can cause issues using any software that bounces off a database which is very annoying for both the users and those of us who have to administer it.
Absolute's improved functionality thru the easy-to-use web console has given us more flexibility to be able to put our VPN client in a bypass state while working inside the 4 walls of the office which reduces network usage. Another plus in the Absolute side of things. It has allowed us to more easily communicate with devices remotely rather than playing the game of deciding which network adapter is registered in DNS today. Review collected by and hosted on G2.com.
This is the part of the survey that will explain why not only have I reduced my overall score of Absolute but why we are actually moving away from Absolute entirely at the end of this year when our licensing agreement is up.
When dealing with a company, especially one that we give a lot of money to year-after-year for their services, how they treat me in response to that does rate very highly for me. Customer service with Absolute has gotten a little complicated over the last year or two. If you ask a support question more often than not you're hit with a response that links to a doc that may or may not answer your question as opposed to having a conversation with someone. Also, as with any tech company getting bigger these days, you may be met with someone who is a paid Helpdesk support person who spends days-into-weeks collecting information and leaving the problem unsolved.
Because of degradation in service we will be moving away from Absolute, as previously stated, and moving forward with our firewall vendor's always-on VPN client, FortiClient. We have a personal, open communication with the engineers who will be working with us and are available at the ready. We would rather pay them than Absolute. Review collected by and hosted on G2.com.
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