I like that Narvar is a stable platform used by most carriers, making it easy to onboard new carriers. Its widespread recognition as a tracking event consolidator facilitates and accelerates new launches, helping us obtain shipment events and statuses from day one. Review collected by and hosted on G2.com.

We would like to be able to self serve more easily on EDD configurations for our carrier integrations. The website does not allow you to customize specific settings for each carrier.

We would also like Narvar to better work with us on fixing their EDD calculations. We had issues with a particular carrier where Narvar EDD calculations were pretty much matching manifested time stamps for milestones many days before actual delivery dates which was causing a lot of confusion for our members. Review collected by and hosted on G2.com.

I use Narvar for returns and exchange, and it solves most problems related to returns with the details available. I really like the reporting aspect because I can see returns, process them, and export all RMA data. The export feature is particularly helpful as it allows me to run a few tables and make decisions regarding returns and exchanges, or even change the return and exchange policy. The initial setup was very easy since we were dealing with a great team from day one. We use Narvar via Shopify, and it was our first choice. Review collected by and hosted on G2.com.

Nothing at this point. Review collected by and hosted on G2.com.

I really appreciate Narvar's intuitive platform, which makes it easy for me to make updates myself, like creating seasonal updates to keep our emails fresh and aligned with different seasons and holidays. The ease of use is a major plus for me. Additionally, the customer support is really helpful, offering assistance with strategic planning and execution, and they're great at helping us identify opportunities to grow. Their ability to translate complicated ideas into actionable optimizations is great and makes us more efficient and impactful. Review collected by and hosted on G2.com.

I think the only real pain point has been introducing more dynamic elements into our email specifically, but I don't know that this is a limitation on Narvar or rather just a limitation of email in general and the information that's able to be passed on a customer to customer basis to make things more dynamic and personal. Obviously, the tracking page has a lot of functionality that the email does not, and that's ultimately where we're trying to push people to. But just personalizing email (ie Product Recs) is something I wish was possible/easier. I also wish they offered formal A/B testing capabilities for email. Review collected by and hosted on G2.com.

What I like most about Narvar is that it focuses on a part of ecommerce most companies overlook—the experience after someone clicks “buy.”

A lot of brands invest heavily in getting customers to check out, but the relationship doesn’t stop there. Shipping updates, delivery, returns — those moments shape how customers actually feel about a brand. Narvar turns those operational touchpoints into something thoughtful and branded instead of generic and frustrating.

I also appreciate that it solves real business problems. Reducing “Where is my order?” inquiries, making returns easier without hurting margins, and creating opportunities for repeat purchases — that’s meaningful impact. It’s practical, customer-focused, and tied directly to results.

That balance between improving the customer experience and driving measurable value is what stands out to me most. Review collected by and hosted on G2.com.

Too many tracking emails. Customers sometimes feel overwhelmed by the number of updates.

Tracking pages can feel generic. For brands trying to create a premium experience, the templates don’t always feel fully customized.

Limited flexibility without higher tiers. Some features are gated behind more expensive plans.

Integration hiccups. Depending on the ecommerce stack, setup can take longer than expected.

Returns experience varies by retailer. Since Narvar powers returns for many brands, the experience isn’t always consistent. Review collected by and hosted on G2.com.

I really like how easy it is to set up Narvar. Everything a customer needs to know about their tracking information is delivered on a single page, which definitely helps. I also appreciate that the main tracking page includes all information in one place, which reduces customer service inquiries related to the product. It's great that the page allows us to insert useful tips and tricks for product use once the order is delivered, leading to better customer understanding of what to expect and how to take care of their products. Review collected by and hosted on G2.com.

There was a data outage on the Narvar side a few months ago that took a while to track down since there was no messaging from Narvar that anything was wrong. Having up to date diagnostics would help. Also, integration with our current CRM, Gladly, is unfortunately not yet available, which we used to have when we used Zendesk. Review collected by and hosted on G2.com.

The shipment data drilldowns are very powerful. There’s a wealth of information stored here, and it can be parsed and used in many different situations. The notification tracking is also very helpful in investigating customer service escalations. The use of marketing assets in shipping notifications and track pages has also driven incremental revenue across multiple channels. The deliverability of notifications is also very high, ensuring our customers receive the information they need regarding their shipments. Review collected by and hosted on G2.com.

The UI can be glitchy at times—for example, I’ve run into random login timeouts, digital assets not saving as expected, and situations where multiple panels for different brands jump back and forth between brands unexpectedly. Review collected by and hosted on G2.com.

I work mostly in the email editor—I find it easy to navigate and intuitive. Review collected by and hosted on G2.com.

I’ve also experienced issues with tracking accuracy and backend integrations—such as delayed updates, incorrect delivery statuses, or missing carrier data. While Narvar is meant to reduce “Where is my order?” inquiries, inaccurate information can sometimes do the opposite.

Impact: When customers see incorrect delivery dates or premature “delivered” statuses, it creates confusion and erodes trust. Internally, it makes it harder to rely on automated notifications and increases pressure on customer support teams.

Suggestion: Better carrier data validation, clearer confidence indicators on tracking updates, and more proactive alerts when data is incomplete would go a long way. Review collected by and hosted on G2.com.

Narvar provides a seamless and reliable returns and tracking experience that significantly improves customer satisfaction. The platform is intuitive, easy for both customers and internal teams to use, and offers clear visibility into every stage of the post‑purchase journey. Its automation, branded tracking pages, and efficient returns workflows reduce manual work and help us maintain a professional, consistent customer experience. Review collected by and hosted on G2.com.

My only challenge has been getting timely support for certain issues at times. While the platform works very well overall, quicker response times or more proactive support would make the experience even better. Review collected by and hosted on G2.com.

Narvar has provided to integrate really easily into our platform to provide post purchase experience. Specifically we manage all our own shipping so we needed a custom delivery tracking solution that really fit our goals and they provided that. Review collected by and hosted on G2.com.

The interface can feel a bit too simplistic, and the plug-and-play nature of our integration means there aren’t many options to fine-tune it for our specific setup. Review collected by and hosted on G2.com.

Frankly, I think the best thing Narvar does is track shipping for you and notify customers well. As someone who works in Cloud Operations, high system uptime and API stability is important to me. Narvar is very solid there. Their IRIS platform is integrated with ours and has been able to manage our high volume sale season without any lag. Yes, the tracking page is quite clean and it lives on our own brand domain. Customers no longer need to visit carrier sites such as FedEx or DHL. This builds a lot of trust. The 'out for delivery' or delayed automated notifications do wonders to keep customers in the loop without my team needing to do manual work. Review collected by and hosted on G2.com.

If you're a mid-market brand, the pricing is definitely on the higher side. Also pulling heavy reports for last 6 months from the backend admin dashboard can be a little slow sometimes. If you have a lot of custom requirements for returns then implementation does takes some time as well. I wish the support response was a bit faster for the Asian time zone and we often need to wait until US hours to get some complex issues resolved. Review collected by and hosted on G2.com.