Super helpful to be able to reach students in a way that they prefer. Easy for quick questions and piquing interest. The website is great for tracking message send and response rate. Review collected by and hosted on G2.com.

The app does not show messages you have sent unless the recipient responds to the message. However, you can reference sent messages on the website. It also has a slow integration into Slate at times. Review collected by and hosted on G2.com.

I love the ability to save and use templates and use fields to personalize messages for a group. The segment feature is also helpful for sending large messages. The app and email notifications are great to stay on top of incoming messages so I can respond quickly wherever I am. Review collected by and hosted on G2.com.

I don't always know why messages are archived and dislike looking for messages in multiple boxes: Inbox, Sent, and Archived. I would love the compose button would pull previous communications with a student. Instead, I search for someone and if there are none, I need to compose separately. Review collected by and hosted on G2.com.

Probably the most helpful thing about Mongoose Cadence is the ease of use because it is so well designed. The training tools are fantastic making it quick to learn and easy to teach others. Review collected by and hosted on G2.com.

The only "downside" might be that texting for fundraising engagement (as I use if for) is a RAPIDLY evolving space. Keeping up with the best practices, rules, and limitations can be tricky. Thankfully the Mongoose team has been a great partner working through them. Review collected by and hosted on G2.com.

Data and responses are easy to track. I like seeing the whole team in one platform. This helps me decide what students have ongoing correspondence. This is the only platform of this type that I have expereince with. Review collected by and hosted on G2.com.

I have not received any complaints about the texting system from any of my team members and have 18 mentors. They are efficiently communicating in a quick fashion on the platform. Review collected by and hosted on G2.com.

Very easy to implement and learn. User-friendly platform.

The software provides multiple tools to make communicating easy and efficient. Review collected by and hosted on G2.com.

Templates - all templates (for all users) are grouped together. This makes it tough to scroll through and find the correct template - especially with a phone Review collected by and hosted on G2.com.

Cadence is very easy to learn and use. My staff loves the interface and how similar it is to their email. Communicating with students is easy, and they are always adding new features. Review collected by and hosted on G2.com.

Updating data can be a challenge. Student individual fields can only be updated by uploading the new data, but it would be far more convenient at times to be able to change the data within the Cadence interface. Review collected by and hosted on G2.com.

It is extremely easy for my admissions staff to login and use the texting portal to directly communicate with our students. Every user that I have added has been able to seemlessly use the Mongoose Cadence platform. I never have to worry about training a new user. Review collected by and hosted on G2.com.

For me as the site administrator, it took a bit of training to learn how to load lists and set up segments, but that was mainly because I had never used software like Mongoose. But once I took a little time and had a call with my fantastic rep, she was able to show me one time how to use the platform and I really have had very little need to get assistance now that we are using Mongoose on a near daily basis. Review collected by and hosted on G2.com.

The site is intuitive and the outcomes are impactful. I find the site to be extremely easy to use, and each text we send makes a big impact on our alumnae. Also, our customer service rep, Zach, is very accessible. He is willing to help with any of our questions and he is super easy to get in touch with. Review collected by and hosted on G2.com.

The number of emails that we receive when our alumnae respond can be overwhelming. I would prefer to have a recap email instead. Also, if we could get periodic emails about our statistics that would be so great! Review collected by and hosted on G2.com.

The most helpful part of using mongoose is how user-friendly it is. It requires very little training for users to to understand it and use it effectively. For any training that is needed, ample support is available through their help system, which has plenty of step by step articles and videos to assist you. Our mongoose representative is always available to help us with questions we aren't able to get answered through their helpful, automated chat feature. Review collected by and hosted on G2.com.

In a few words, there are very few downsides; however, the one aspect that I would like to see improved is the ability for institutional admins to manipulate the data within Mongoose a little more. Granted, I monitor all data-related operations and Mongoose keeps a strong handle on certain features of its product so that they can maintain proper functionality. While it's an area I would like more control over, the Mongoose team is always able to address any changes I need within a 24-hour period, most times. Review collected by and hosted on G2.com.

Cadence has been wonderful to work with from the very beginning. They're kind, witty, and quick to help.

Out of all of our vendors, they're THE BEST at customer service and satisfaction. You can tell client satisfaction is at the forefront of each interaction! For issues ranging from software integrations to best practices for higher ed comm, Cadence will walk with you. Wouldn't trade this software for anything else! We recommend Cadence every chance we get. Review collected by and hosted on G2.com.

There are a few edits I'd make to the interface, but they're nitpicky at best. I would LOVE it if we could "assign" templates and segments to specific users. It's sometimes cumbersome for them to see allllll the options when we have a growing number users. I think it would clean up the program a bit! I'd also love the ability to search within the templates. Review collected by and hosted on G2.com.