--- title: Microsoft Teams Integration for SAP Customer Experience Reviews meta_title: 'Microsoft Teams Integration for SAP Customer Experience Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 22 reviews by the users' company size, role or industry to find out how Microsoft Teams Integration for SAP Customer Experience works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 22 scale: '5' date_modified: '2026-07-12' parent_category: name: Marketplace Apps url: https://www.g2.com/categories/marketplace-apps --- # Microsoft Teams Integration for SAP Customer Experience Reviews **Vendor:** Camelot ITLab GmbH **Category:** [SAP Store Software](https://www.g2.com/categories/sap-store) **Average Rating:** 4.3/5.0 **Total Reviews:** 22 ## About Microsoft Teams Integration for SAP Customer Experience Connect SAP Sales Cloud to the powerful communication, meeting and collaboration capabilities of Microsoft Teams. Our solution creates tailormade workspaces with just one click and integrates real-time data from your accounts and opportunities. ## Microsoft Teams Integration for SAP Customer Experience Reviews ### 1. SAP with teams **Rating:** 4.5/5.0 stars **Reviewed by:** Swetank S. | Lead Associate, Enterprise (> 1000 emp.) **Reviewed Date:** July 13, 2022 **What do you like best about Microsoft Teams Integration for SAP Customer Experience?** Sap and MS teams both are user-friendly and combining both for work makes tasks easier. Downloading files from SAP and loading them in Teams for PBI refresh saves too much time and that too multiple files together. **What do you dislike about Microsoft Teams Integration for SAP Customer Experience?** The bad thing which I dislike is SAP getting times out or automation not working properly and because of that work gets disturbed. Sometimes SAP gets too slow which makes it hard to use. **Recommendations to others considering Microsoft Teams Integration for SAP Customer Experience:** If your dataset is very huge and coming directly from SAP then integrating it with teams is the best thing you can do for yourself and your company. It's one of the best available tools in the market. **What problems is Microsoft Teams Integration for SAP Customer Experience solving and how is that benefiting you?** MY all power bi dashboards datasets come from SAP which is integrated with SAP, this makes my task very easy and time-saving. Plus after SAP automation now it's working far better than before and saving time as well as the cost of my company. ### 2. MS Teams and SAP - Complementary capabilities leading to a great software! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 03, 2022 **What do you like best about Microsoft Teams Integration for SAP Customer Experience?** MS Teams is a very versatile software and its usage globally has grown over the pandemic. Microsoft has consistently enhanced its capabilities including integrations. The integration with SAP enables Sales Organisations traditionally using SAP software to now communicate in a faster and more robust manner using MS Teams and in the process enhancing the CX for SAP customers. I like the overall interface; ease of use and single place where I can do a lot of work on the SAP Sales Cloud Appointments! **What do you dislike about Microsoft Teams Integration for SAP Customer Experience?** MS Teams App has been a bit laggy as compared to its counterparts like Google Hangouts etc - this issue seems a bit more in the Microsoft Teams Integration for SAP Customer Experience and can be worked upon. The combined integrated application could be heavy and the companies may look at how to make them smoother to run a collaborative environment where multiple things are going on on the system like Calls; Mails etc with Clients **What problems is Microsoft Teams Integration for SAP Customer Experience solving and how is that benefiting you?** We don't have to send files separately by mail or other channels and then update the status on the Sales Cloud and that can now be done collaboratively in one place which has helped the teams a lot in making their work effective and they are more productive than before! In this way, this integration has helped us! ### 3. MS Teams & SAP - A perfect combination! **Rating:** 5.0/5.0 stars **Reviewed by:** Subhadeep L. | Manager, Enterprise (> 1000 emp.) **Reviewed Date:** July 18, 2022 **What do you like best about Microsoft Teams Integration for SAP Customer Experience?** It helps to seamlessly integrate the SAP & BPC jobs and updates with the MS teams, ensuring timely communications and new feeds to different groups from time to time. **What do you dislike about Microsoft Teams Integration for SAP Customer Experience?** At times, the data has to be prepared and manually uploaded, especially during the period close process when there are multiple Journal entries made by the users. **What problems is Microsoft Teams Integration for SAP Customer Experience solving and how is that benefiting you?** Communication and cascading information about the processes and activities, and the progress of the close and consolidation process are managed quite well and easily. ### 4. Integrate your SAP business apps with Microsoft teams! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** July 12, 2022 **What do you like best about Microsoft Teams Integration for SAP Customer Experience?** SAP and Microsoft has collaborated to integrate Microsoft Teams with some of the SAP business Apps. Customers can now integrate Teams with some of the SAP business cloud services like SAP sales and service cloud. The integration empowers organization's employees to engage easily with customers, conduct customers meetings with contextual notes and take actions on next steps with a few clicks by levaraging the integration. **What do you dislike about Microsoft Teams Integration for SAP Customer Experience?** SAP and Microsoft are still working on the areas so you might see some basics scenario available out-of the box. but We might need some more efforts if we really want to levarage complex scenarios. **Recommendations to others considering Microsoft Teams Integration for SAP Customer Experience:** some of the features are available out of the boxes. please reach out to SAP and Microsoft teams to understand more features which can be automated **What problems is Microsoft Teams Integration for SAP Customer Experience solving and how is that benefiting you?** empowering SALES and Service teams to engage with customers and conduct customers meetings with contextual notes and take actions on next steps with a few clicks by levaraging the integration. ### 5. Good overall support and easier resolution **Rating:** 3.5/5.0 stars **Reviewed by:** Chirag M. | Senior Software Engineer, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2022 **What do you like best about Microsoft Teams Integration for SAP Customer Experience?** Microsoft Teams has played a crucial role in connecting with my remote colleagues. It makes connecting and discussing among the team very smooth and convenient. **What do you dislike about Microsoft Teams Integration for SAP Customer Experience?** I don't like the UI of Microsoft Teams. It seems very boring. Although the features are very good but the UI and interactions could be improved a lot. Also, the active/inactive status of the users is delayed. **What problems is Microsoft Teams Integration for SAP Customer Experience solving and how is that benefiting you?** It's making the interactions very easy especially in the remote work culture. I am able to contact the respective person, search his/her name and do a video conference. The screen sharing option has made my work very efficient. ### 6. MS Team Integration for SAP CX **Rating:** 4.0/5.0 stars **Reviewed by:** Driptarup C. | Associate, Enterprise (> 1000 emp.) **Reviewed Date:** July 26, 2022 **What do you like best about Microsoft Teams Integration for SAP Customer Experience?** End User tasks are very easy and useful, GUI based navigation is very much appreciated, long time product so friendliness comes at free of cost, overall good performance **What do you dislike about Microsoft Teams Integration for SAP Customer Experience?** Few recent fallbacks on Customer Support is an issue that needs to be fixed, languages other than English are not supported which is a problem for a few onshore customers **What problems is Microsoft Teams Integration for SAP Customer Experience solving and how is that benefiting you?** SAP Business ONE is great business productivity tool which facilitates implementing new solutions with help of Azure cloud-first method, improvements and fine tunes can always be made in the future ### 7. Seamless and user friendly **Rating:** 4.0/5.0 stars **Reviewed by:** Sunita P. | Project Management, Enterprise (> 1000 emp.) **Reviewed Date:** July 06, 2022 **What do you like best about Microsoft Teams Integration for SAP Customer Experience?** Smooth Integration across the solutions help in easier processing and bringing together best of SAP-based business transaction with collaboration on Teams with colleagues **What do you dislike about Microsoft Teams Integration for SAP Customer Experience?** Channelizing the team and clarifying between different collaboration channels - Teams, Yammer, Emails. But with due communication, one can benefit drawing the best of all platforms **Recommendations to others considering Microsoft Teams Integration for SAP Customer Experience:** None. Its good idea to go ahead with due planning **What problems is Microsoft Teams Integration for SAP Customer Experience solving and how is that benefiting you?** Communication gap and each of the Business process operating in Silo. As a result, the users need to bring content from one place to other leading to additional manual efforts and time. ### 8. Quick support for the customer and faster resolution **Rating:** 4.0/5.0 stars **Reviewed by:** Rahul M. | Project Engineer - GMO, Mid-Market (51-1000 emp.) **Reviewed Date:** July 04, 2022 **What do you like best about Microsoft Teams Integration for SAP Customer Experience?** Connecting to cloud makes data easily accessible and ensure faster response through transparent and quick support for both customer and supplier. System is quick and fast **What do you dislike about Microsoft Teams Integration for SAP Customer Experience?** Connecting to cloud makes communication clear and transparent. Accessing the data real time ensure better customer support. Improvement should be made in ease of use **Recommendations to others considering Microsoft Teams Integration for SAP Customer Experience:** For faster resolution and better customer experience organization should definitely use Microsoft teams integration **What problems is Microsoft Teams Integration for SAP Customer Experience solving and how is that benefiting you?** Till now it has been easier for accessing. But we can further improve on better communication and powerful stats availability which will increase the customer experience ### 9. Productive and Feature rich **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Enterprise (> 1000 emp.) **Reviewed Date:** July 19, 2022 **What do you like best about Microsoft Teams Integration for SAP Customer Experience?** It was an easy step to take as the product was designed for sales and communication purposes. Teams is a robust platform and the SAP Customer experience integration with Teams was so productive. It paved a pathway for a pleasant experience. **What do you dislike about Microsoft Teams Integration for SAP Customer Experience?** Some functionality could be replaced or decommissioned post analyzing the usage, but overall the product is professional and gets the job done. The UI can be less cluttered. **What problems is Microsoft Teams Integration for SAP Customer Experience solving and how is that benefiting you?** UI can be less cluttered, most of the functions or options should be targeted for a specific type of user. A new profile type can be introduced that show those contents that are necessary to a specific user and an option to hide those data points that are not relevant. ### 10. Best Workspace Communication App **Rating:** 5.0/5.0 stars **Reviewed by:** Jula Sherene M. | Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** August 05, 2022 **What do you like best about Microsoft Teams Integration for SAP Customer Experience?** It has lots of features including easy meeting notes, video feature, file creation, add team members to private group. Another excellent feature is audio scripts. **What do you dislike about Microsoft Teams Integration for SAP Customer Experience?** As of now Microsoft Teams has been the best. **What problems is Microsoft Teams Integration for SAP Customer Experience solving and how is that benefiting you?** The easy way of meeting scheduled and reschedule. Video conferencing has been a pleasant experience. It's very productive where track our daily meetings in one notes. ### 11. MS Teams on SAP review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** July 05, 2022 **What do you like best about Microsoft Teams Integration for SAP Customer Experience?** It is a collaborative platform enhancement wherein now it is possible to have collaboration between designers, peers, sales with video conferencing. Most of the collaboration happens in between the projects. But here it will be possible to get this capability across teams and organization. **What do you dislike about Microsoft Teams Integration for SAP Customer Experience?** Data security and transparency might be a factor of consideration. But this culd be avoided by company wide policy, that could help create better governance. It could help in building trust with customers too. **What problems is Microsoft Teams Integration for SAP Customer Experience solving and how is that benefiting you?** Slowness and hanging of system was noticed at some places. But then overall the performance was good. Most of the issues could be quickly handled by the internal IT team for desktop support. ### 12. Microsoft Teams integration for SAP customer experience review **Rating:** 4.5/5.0 stars **Reviewed by:** Akash S. | ASE, Mid-Market (51-1000 emp.) **Reviewed Date:** May 09, 2022 **What do you like best about Microsoft Teams Integration for SAP Customer Experience?** The best thing i like are, we can make conversations with teams and channel, we can invite anyone.use of channel in teams is a good feature. Document storage in sharepoint is on top notch.online video calling and screen sharing make our meeting more interactive. **What do you dislike about Microsoft Teams Integration for SAP Customer Experience?** There are so many unknown features for new user. They might be confused how to use those features. Sometimes you don't get notification for events or join meeting. **What problems is Microsoft Teams Integration for SAP Customer Experience solving and how is that benefiting you?** Sap customer uses teams to fullfil their need of online meeting and connection with team. They work together to solve a problem which is possible due to Microsoft team. ### 13. Innovative approach **Rating:** 3.5/5.0 stars **Reviewed by:** Bhupati S. | Senior Project Manager, Enterprise (> 1000 emp.) **Reviewed Date:** July 25, 2022 **What do you like best about Microsoft Teams Integration for SAP Customer Experience?** Instead of going to specific portal to see dashboards users can do the same while being active in teams **What do you dislike about Microsoft Teams Integration for SAP Customer Experience?** Slow simetimes. Sometimes outage & sometimes traffic or cache issues **What problems is Microsoft Teams Integration for SAP Customer Experience solving and how is that benefiting you?** Saving time. No1 has time to go specific url, scroll, login etc. Teams is 1 stop app ### 14. Great feature to have **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Management Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** July 19, 2022 **What do you like best about Microsoft Teams Integration for SAP Customer Experience?** Seamless integration with the SAP Sales Cloud application. Able to close connections easily with the Teams integration without having to switch applications and get the relevant data. **What do you dislike about Microsoft Teams Integration for SAP Customer Experience?** Works great for enterprise customers who already have Teams licenses in place. For non-teams customer, it is a bit of clunky approach for them to get to join a meeting. **What problems is Microsoft Teams Integration for SAP Customer Experience solving and how is that benefiting you?** Click to connect with customers, don't have to provision or setup conferencing tools to get into a meeting. Easy scheduling on calendar as well. Overall it's elevated the experience. ### 15. User friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Sadananda Reddy A P. | Assistant Professor, Higher Education, Enterprise (> 1000 emp.) **Reviewed Date:** April 26, 2022 **What do you like best about Microsoft Teams Integration for SAP Customer Experience?** Microsoft Teams is very helpful to use in academic settings to conduct online classes and meetings of faculty and management, even I understand it takes less bandwidth compared to others **What do you dislike about Microsoft Teams Integration for SAP Customer Experience?** Microsoft Teams, not much-noted dislikes, has been useful for people in academic settings to conduct online classes and meetings of faculty and management. it's useful **What problems is Microsoft Teams Integration for SAP Customer Experience solving and how is that benefiting you?** Many benefits have been realized with Microsoft teams integration for SAP, easy to use, easy to communicate, less bandwidth and storing of meeting recordings, resource materials etc ### 16. Super Happy for teams support **Rating:** 5.0/5.0 stars **Reviewed by:** Sukesh M. | Microsoft Power Platform Developer, Enterprise (> 1000 emp.) **Reviewed Date:** July 12, 2022 **What do you like best about Microsoft Teams Integration for SAP Customer Experience?** Enjoying the features of teams in SAP for the first time was very happy **What do you dislike about Microsoft Teams Integration for SAP Customer Experience?** Sap behaves a bit slow performance while using teams. **Recommendations to others considering Microsoft Teams Integration for SAP Customer Experience:** Nothing **What problems is Microsoft Teams Integration for SAP Customer Experience solving and how is that benefiting you?** To get instant notification alerts to teams ### 17. Teams Reviews **Rating:** 5.0/5.0 stars **Reviewed by:** Aravindan S. | Senior Manager - Platform Tools & SW ECU Validation(HIL), Small-Business (50 or fewer emp.) **Reviewed Date:** July 05, 2022 **What do you like best about Microsoft Teams Integration for SAP Customer Experience?** Teams and SAP WORKING TOGETHER HELPS A L **What do you dislike about Microsoft Teams Integration for SAP Customer Experience?** I dont dislike this integration because I don't know the side effects **What problems is Microsoft Teams Integration for SAP Customer Experience solving and how is that benefiting you?** Better And better working and collaboration. ### 18. Microsoft Teams Integration for SAP Customer is excellent fulfill requirement **Rating:** 5.0/5.0 stars **Reviewed by:** Dhaval M. | Senior Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2022 **What do you like best about Microsoft Teams Integration for SAP Customer Experience?** active collaboration, file sharing, API call, one drive integration **What do you dislike about Microsoft Teams Integration for SAP Customer Experience?** Nothing to dislike here as every thing was good **What problems is Microsoft Teams Integration for SAP Customer Experience solving and how is that benefiting you?** it gives an overall SAP Customer Experience ### 19. I would recommend Microsoft teams for sap customer experience to all my colleagues **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Accounting | Enterprise (> 1000 emp.) **Reviewed Date:** July 13, 2022 **What do you like best about Microsoft Teams Integration for SAP Customer Experience?** We can create sap cloud appointments with Microsoft teams as embedded channel **What do you dislike about Microsoft Teams Integration for SAP Customer Experience?** All good with this integration with Microsoft teams **Recommendations to others considering Microsoft Teams Integration for SAP Customer Experience:** Good to use sap in Microsoft teams **What problems is Microsoft Teams Integration for SAP Customer Experience solving and how is that benefiting you?** We can all use sap related meeting and improvements in teams ### 20. It's very good platform to interact with new people **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in International Trade and Development | Small-Business (50 or fewer emp.) **Reviewed Date:** July 09, 2022 **What do you like best about Microsoft Teams Integration for SAP Customer Experience?** Cha and call is every east Indvidually and group **What do you dislike about Microsoft Teams Integration for SAP Customer Experience?** Phone Calling is not enabled for all countries **Recommendations to others considering Microsoft Teams Integration for SAP Customer Experience:** It's good 👍 product, please use it **What problems is Microsoft Teams Integration for SAP Customer Experience solving and how is that benefiting you?** It's not benenificial for me, sap user can share beter issue ### 21. Microsoft Workplace Must-have **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** November 30, 2021 **What do you like best about Microsoft Teams Integration for SAP Customer Experience?** Ease of use, ability to connect with colleagues internally as well as customer partners, all in one system. **What do you dislike about Microsoft Teams Integration for SAP Customer Experience?** Status of a user does not always show correctly- might show them as inactive instead of active if they are in a meeting and haven't moved their mouse in a few minutes. **Recommendations to others considering Microsoft Teams Integration for SAP Customer Experience:** Make sure to use the system to the fullest - there are plenty of capabilities to make the workplace more productive. **What problems is Microsoft Teams Integration for SAP Customer Experience solving and how is that benefiting you?** File sharing is easier, keeping multiple teams for different projects all in one place. Makes us more productive. ### 22. This integration help customers to consolidate data and have easy access **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 05, 2022 **What do you like best about Microsoft Teams Integration for SAP Customer Experience?** Centralized Database Easy access of data **What do you dislike about Microsoft Teams Integration for SAP Customer Experience?** Sometimes Teams app crash with this integration **What problems is Microsoft Teams Integration for SAP Customer Experience solving and how is that benefiting you?** Accessibility on finger tips ## Microsoft Teams Integration for SAP Customer Experience Discussions - [What is Microsoft Teams Integration for SAP Customer Experience used for?](https://www.g2.com/discussions/what-is-microsoft-teams-integration-for-sap-customer-experience-used-for) - [View Microsoft Teams Integration for SAP Customer Experience pricing details and edition comparison](https://www.g2.com/products/microsoft-teams-integration-for-sap-customer-experience/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-18+17%3A47%3A36+-0500&secure%5Bsession_id%5D=96ab5f7d-0fa8-4df7-89d1-ebc41aa5a835&secure%5Btoken%5D=33433b2ffecc189258c1e614b2a890fc2e817069ee14255cb5f8ae57bae9ea06&format=llm_user) ## Microsoft Teams Integration for SAP Customer Experience Features **Agentic AI - SAP Store** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making