Manhattan SCALE Reviews & Product Details

Harness the power of Manhattan SCALE, an agile warehouse management system (WMS) available on-premises or in the cloud via Microsoft Azure. It delivers comprehensive distribution capabilities across warehouse, labor, transportation, and yard management. It also supports multi-channel fulfillment and supply chain intelligence. SCALE offers flexible deployment options, including SaaS, private cloud, and on-premises. It integrates seamlessly with hundreds of warehouse control systems and also provides annual feature updates, regardless of deployment choice. SCALE is designed to save time, reduce costs, and meet the needs of organizations solving supply chain execution challenges.

Seller

Manhattan Associates

Discussions

Manhattan SCALE Community

Overview by

Sailaja Tennati

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User Insights

Average based on 14 real user reviews.

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Manhattan SCALE Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Manhattan SCALE, and what problem is it built to solve?

Manhattan SCALE is used to manage warehouse operations, including inventory control, order processing, and the movement of goods from receiving through shipping.

What company sizes is Manhattan SCALE designed for?

Manhattan SCALE is designed for organizations in these company-size brackets:

Self-employed
1–10 employees
11–50 employees
51–200 employees
201–500 employees

What support options are available, and is live/human support included?

Support options include email/help desk, FAQs or a forum, and phone support.

What training resources are available to help teams get started?

Documentation is available to help teams get started.

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JS

Juan S.

WMS Manager

Logistics and Supply Chain

Mid-Market (51-1000 emp.)

2/22/2016

"A decade of successful WMS profitability and growth"

5/5

What do you like best about Manhattan SCALE?

The user-friendly GUI which is easily picked up by Operations (end users) and for the WMS admins the ease of configuration across entities. Review collected by and hosted on G2.com.

What do you dislike about Manhattan SCALE?

Not able to build your own functionality screens but then again if you go to Manhattan they will build for you. Review collected by and hosted on G2.com.

Recommendations to others considering Manhattan SCALE:

Make sure you have a super user (fully understands how SCALE works) and you have a very defined end USER training. User training, user training, and user training will be the success of implementations for Admins/Manhattan could set up all your business requirements but if your end-users are not trained then it will be a more bumpy run to a successful implementation. Review collected by and hosted on G2.com.

What problems is Manhattan SCALE solving and how is that benefiting you?

We are a third-party logistics company which helps retailers deliver and manage their inventory. The benefits with Manhattan have been that SCALE helps us achieve our goals by providing us with a system where we can conduct an efficient process and maximize our ROI with supply chain intelligence reports which help track efficiencies across departments (inbound/outbound). Review collected by and hosted on G2.com.

Current UserValidated ReviewerIncentivizedSource: G2 invite

CS

Chase S.

Enterprise Business Development

Internet

Mid-Market (51-1000 emp.)

2/12/2016

"Frustrations with Manhattan SCALE."

2/5

What do you like best about Manhattan SCALE?

The ability to track real-time, what's happening in the warehouse. I could manage my employees remotely, check their productivity over a shift, and verify each piece that I was expecting had actually crossed my dock. Review collected by and hosted on G2.com.

What do you dislike about Manhattan SCALE?

Window within a window. Platform wasn't very intuitive at all. Lots of manual work was required. It seemed like all of they screens within the program, despite all being a part of the same workflow, were very "silo'd." Also, the equipment/hardware (ck3's and label printers) that we used with the program would frequently fail. The software might have been too robust to run on our equipment, but it was frustrating. Review collected by and hosted on G2.com.

Recommendations to others considering Manhattan SCALE:

Nothing worse than reconciling a small piece during a cycle count then weeks later having to figure out which LPN you need to add back to clear your rejected shipment. Research each reconciliation on the front end to make sure they're justified. Review collected by and hosted on G2.com.

What problems is Manhattan SCALE solving and how is that benefiting you?

Tracking inventory. When following processes, we were able to greatly reduce shrink. Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: G2 invite

SS

Stephen S.

Head of IT

Chemicals

Mid-Market (51-1000 emp.)

2/22/2016

"Excellent distribution platform and business partner"

4.5/5

What do you like best about Manhattan SCALE?

We implemented SCALE in multiple facilities with a wide range of needs. SCALE accommodated a single design that allowed a simplified approach for distribution in our smaller facilities while supporting advanced labor planning and guided activity needed in our largest facility. Review collected by and hosted on G2.com.

What do you dislike about Manhattan SCALE?

The integration into our core ERP system required significant effort from our consulting partners. It took about 6 months to stabilize once we went live. Review collected by and hosted on G2.com.

Recommendations to others considering Manhattan SCALE:

Worth comparing to any other Tier 1 solution. It is especially competitive with the distribution offerings from other Tier 1 ERP solutions. Review collected by and hosted on G2.com.

What problems is Manhattan SCALE solving and how is that benefiting you?

We had multiple systems running distribution in the company. Any attempt at enhancing or standardizing business process required multiple designs and redundant expense. We were stuck. Implementing a standard solutions created opportunities to improve effectiveness across the entire organization. Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: G2 invite

IR

Verified User in Retail

Enterprise (> 1000 emp.)

2/23/2016

"SCALE 2014"

3.5/5

What do you like best about Manhattan SCALE?

What I like best about this product is its ability to adapt to the various situations we encounter, and the ability to accept procedural changes. Review collected by and hosted on G2.com.

What do you dislike about Manhattan SCALE?

What I dislike most is the lack of definable validations throughout the system. I'd really like to define custom validations that better fit our business processes. Review collected by and hosted on G2.com.

Recommendations to others considering Manhattan SCALE:

As with any software consideration process, you should explore the many options and see how the products are being used in production settings. See how the products could work within your business model or what would require changes and choose wisely. Review collected by and hosted on G2.com.

What problems is Manhattan SCALE solving and how is that benefiting you?

SCALE is used as our primary WMS system for our company and it helps increase productivity and inventory accuracy as well as providing tracking and logging of any issues. Review collected by and hosted on G2.com.