---
title: Loquens AI Reviews
meta_title: 'Loquens AI Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Loquens AI works for a business like yours.
date_modified: '2026-06-17'
parent_category:
  name: AI Agents
  url: https://www.g2.com/categories/ai-agents
---

# Loquens AI Reviews
**Vendor:** Loquens AI  
**Category:** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents)
## About Loquens AI
Loquens AI helps businesses turn their existing WhatsApp Business number into a 24/7 AI customer assistant. Built for SMBs, service businesses, local businesses, retailers, restaurants, salons, fitness studios, professional services, and customer-facing teams, Loquens AI enables companies to manage customer conversations directly inside WhatsApp Business — the channel many customers already use every day. The platform connects to WhatsApp Business through Meta’s official Embedded Signup flow and allows each business to configure its own AI Agent around its specific services, products, FAQs, opening hours, locations, tone of voice, documents, policies, and customer workflows. Once activated, the AI assistant can answer common customer questions, provide product and service information, support appointment and booking requests, guide customers to the right next step, and hand over conversations to a human operator when needed. Unlike generic chatbot tools, Loquens AI is designed specifically for WhatsApp Business customer communication. It is business-specific, always available, and built to help companies reduce missed requests, improve response times, automate repetitive customer support tasks, and deliver a more consistent customer experience. Loquens AI also supports appointment and scheduling workflows, including Google Calendar integration for simple appointment-based businesses and booking-link handoff for restaurants or service providers using external reservation systems. The tenant dashboard allows businesses to manage their AI Agent configuration, update knowledge sources, monitor usage, manage integrations, review conversations, and control activation settings. Loquens AI is especially useful for businesses that receive frequent WhatsApp messages about prices, availability, opening hours, services, products, appointments, reservations, location, support, or general information. By combining AI customer support, WhatsApp automation, conversational AI, appointment support, and human handover, Loquens AI helps businesses stay responsive without changing the communication channel their customers already prefer. Loquens AI is an approved Meta / WhatsApp Business Tech Provider and is designed to support secure, reliable, and business-friendly customer conversations through WhatsApp Business. Always on. Always you.






- [View Loquens AI pricing details and edition comparison](https://www.g2.com/products/loquens-ai/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-16+07%3A09%3A19+-0500&secure%5Bsession_id%5D=69ae972d-40dd-4b22-9dd6-e80a0de25f24&secure%5Btoken%5D=4a52975371749c1a82eb686d9123c56d7cf203fc7eff483403eccedd9657846d&format=llm_user)

## Loquens AI Features
**Customer Query Resolution - AI Customer Support Agents**
- Automated Ticket Resolution
- Contextual Response Generation
- Sentiment Analysis
- Knowledge Base Utilization
- Multilingual Support

**Agentic AI - AI Agents**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Customer Interaction Automation - AI Customer Support Agents**
- Proactive Customer Outreach
- Feedback Collection
- Escalation Handling
- Workflow Optimization

**Automation**
- Customer Interaction Automation
- Feedback Collection
- Document Processing

**Autonomy**
- Independent Decision Making
- Adaptive Responses
- Task Execution
- Problem Solving

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