LogicManager Reviews (125)

Reviews

LogicManager Reviews (125)

4.2
125 reviews

What do users say?

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Users consistently praise the ease of use and intuitive interface of LogicManager, highlighting how it simplifies task tracking and reporting. Many appreciate the centralized organization of information, which enhances collaboration across teams. However, some users note that the reporting features could be more user-friendly.

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DK
David K.
Senior Business Resiliency Officer
Mid-Market (51-1000 emp.)
"Comprehensive GRC and BC/DR Platform"
4/5
What do you like best about LogicManager?

LogicManager provides a centralized, end-to-end system for governance, compliance, and regulatory programs. It also enables a centralized platform to manage a business continuity or business resiliency program while also collecting data that supports disaster recovery. LogicManager's taxonomy enables business continuity managers to connect applications to the business processes that depend on them, vendors that support them, employees who complete the process, and the other assets involved. The reports from this data are fantastic enablers for completing a business impact analysis and identifying dependencies that create risks. Review collected by and hosted on G2.com.

What do you dislike about LogicManager?

LogicManager has a steep learning curve, but they have greatly improved their e-learning, and the added videos are a great addition. Review collected by and hosted on G2.com.

MC
MALINDA C.
SR GOVERNANCE COMPLIANCE MANAGER
Banking
Mid-Market (51-1000 emp.)
"HOORAY! PURCHASING MORE MODULES"
5/5
What do you like best about LogicManager?

We were looking to develop a database to track litigation and outside counsel invoices. While reviewing LogicManager, I noticed it includes Litigation/Legal Issues Tracking under Events, and we were thrilled to see it was exactly what we needed. We’re now working with the Onboarding & Enablement Manager to build out the forms, fields, and workflow. Totally awesome! Review collected by and hosted on G2.com.

What do you dislike about LogicManager?

The workflow overview is too small and needs upgrading to display the entire workflow without requiring excessive navigation up and down the page. Review collected by and hosted on G2.com.

Response from Katrina Schmelter of LogicManager

Thank you so much for the kind review and for taking the time to share your experience.

It means a lot to hear that the quarterly updates, product enhancements, and training sessions have been helpful to your team. We’re always working to improve the platform and provide practical guidance so organizations can stay compliant and strengthen accountability across their programs.

We also appreciate your suggestion about the workflow overview. Feedback like this helps us continue improving the user experience.

Thank you again, Malinda. We really value your engagement and appreciate how proactive you are in partnering with our team!

Verified User in Manufacturing
AM
Verified User in Manufacturing
Enterprise (> 1000 emp.)
"Was a Great Product..."
2/5
What do you like best about LogicManager?

The platform is very easy to understand at a high level and users/administrators need very little training to begin utilizing it. I am the primary system administrator and there have been several iterations of how we have implemented our controls in LogicManager. Each time we have made sweeping changes the support team has been incredibly helpful and assisted in any way necessary (uploading spreadsheets / creating reports / etc...). Review collected by and hosted on G2.com.

What do you dislike about LogicManager?

The re-negotiation process has been "interesting' to say the least. We have been customers for 9 years and were basically ghosted by our LogicManager support team. We are required to do an RFP every 3 years and our rate increase was a staggering 560%. The response was held until there was only a few hours left in the RFP which burned significant time. I assumed we would stay loyal customers until this disrespectful response. Review collected by and hosted on G2.com.

Response from Katrina Schmelter of LogicManager

Thank you for sharing your feedback. We truly value your nine years of partnership.

We’re sorry to hear the recent RFP process felt frustrating. As part of the RFP, our impression was that we needed to work within a more formal structure, including sharing pricing through the official submission, and we were trying to be respectful of that. If we misinterpreted that along the way and it led to a slower experience than you expected, we apologize.

Your partnership means a great deal to us, and we welcome the opportunity to connect directly and better support you moving forward.

CA
Claudio A.
Operational Risk Officer
Mid-Market (51-1000 emp.)
"Weak Audit Trail and Delayed Plan Updates Make Reporting Hard"
1.5/5
What do you like best about LogicManager?

It has ok customization, but sometimes they force their reports/customizations on you, and it does not come out as you want. Review collected by and hosted on G2.com.

What do you dislike about LogicManager?

Does not have a good audit trail when changes are made, you have to figure out how to configure a report to pull an audit trail. Changes made to plans are not immediately reflected when printing out the plan/report it takes an overnight update for that to show or a forced refresh, but if you force a refresh without letting other users know it could mess up the changes they are making. Review collected by and hosted on G2.com.

Response from Katrina Schmelter of LogicManager

Thank you for taking the time to share your feedback. We appreciate you highlighting your experience.

Some of the challenges you mentioned, particularly around audit trail visibility and report updates, may be related to how your LogicManager environment is configured. LogicManager does support change tracking and audit trail reporting, but depending on configuration, those details may not appear automatically in certain reports.

We recommend reaching out to your organization’s LogicManager administrator and asking them to connect with your Customer Success team to schedule a training session. We offer complimentary 1:1 sessions where our team can review your environment, walk through reporting options, and help ensure the platform is configured to support the visibility and reporting your team needs. You may also find helpful guidance in LogicManager University (LMU), which includes resources on reporting.

If you are unsure who your admin is, our Customer Success and Support teams are always happy to help point you in the right direction.

Thank you again for the feedback.

BG
Brian G.
CIO
Mid-Market (51-1000 emp.)
"Automation and Direct Vendor Communication That Saves Time"
4.5/5
What do you like best about LogicManager?

We used to to vendor management by worksheets, now with automation and direct communication to the vendor it frees up so much of my time. Review collected by and hosted on G2.com.

What do you dislike about LogicManager?

Some of the screens take a bit of digging to find, and they aren’t always easy to locate right away. Review collected by and hosted on G2.com.

LL
lauren l.
Product Manager
Enterprise (> 1000 emp.)
"Easy to track and share tasks"
4/5
What do you like best about LogicManager?

The best part about logic manager is that it makes it easy to share tasks and track progress. The task list section is also very straightforward and makes it simple to complete tasks. Review collected by and hosted on G2.com.

What do you dislike about LogicManager?

Searching for different projects or models can be hard. Review collected by and hosted on G2.com.

JR
Jasmine R.
Small-Business (50 or fewer emp.)
"Intuitive, User-Friendly Compliance Tracking"
5/5
What do you like best about LogicManager?

I really like that LogicManager is user friendly and intuitive, making it easy to follow along with the dashboard. It allows the task onus to remain with one individual while documenting progress to implement requirements across the organization. The initial setup was easy and straightforward. Review collected by and hosted on G2.com.

What do you dislike about LogicManager?

The process to log notes and attachments could be included on the main dashboard instead of logging into each individual ticket. Adding a form field to drag and drop attachments to a ticket without logging into the ticket record. Review collected by and hosted on G2.com.

Response from Katrina Schmelter of LogicManager

We’re glad to hear the platform has been intuitive for your team and that the setup process was smooth. It’s great to know LogicManager is helping you track regulatory compliance and keep tasks clearly assigned and documented across your organization.

We also appreciate your suggestion about adding notes and attachments directly from the dashboard. Feedback like this helps us continue improving the user experience.

Thanks again for taking the time to share your feedback and for being part of the LogicManager community.

Verified User in Banking
UB
Verified User in Banking
Mid-Market (51-1000 emp.)
"Well-Organized Forms and Tabs That Are Easy to Navigate"
5/5
What do you like best about LogicManager?

I like the different tabs and the overall layout of the forms. Everything feels well organized and easy to navigate. Review collected by and hosted on G2.com.

What do you dislike about LogicManager?

Honestly, nothing specific comes to mind. Overall, I feel it’s a good platform. Review collected by and hosted on G2.com.

Verified User in Banking
UB
Verified User in Banking
Mid-Market (51-1000 emp.)
"Helpful Workflow Tracking, But Needs Better Automated Overdue Remediation Tasks"
1.5/5
What do you like best about LogicManager?

Automated workflows and tracking of issues and findings, some reporting features are helpful but could use more. Review collected by and hosted on G2.com.

What do you dislike about LogicManager?

Things to be able to happen more automatically, like if an issue or finding goes past a target remediation date there should be a task sent to the responsible person to update the due date. Review collected by and hosted on G2.com.

AM
Alisson M.
Member Engagement Representative
Enterprise (> 1000 emp.)
"Flexible Incident Reporting Options That Are Truly Helpful"
4/5
What do you like best about LogicManager?

It has many options to report on incidents that need to be specified. Such as injuries or people that were present during the situation. Review collected by and hosted on G2.com.

What do you dislike about LogicManager?

Off the top of my head, I cannot think of anything that I dislike about the program. It seems very helpful when I have needed to use it. Review collected by and hosted on G2.com.