--- title: LiveChat Reviews meta_title: 'LiveChat Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 810 reviews by the users' company size, role or industry to find out how LiveChat works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 810 scale: '5' date_modified: '2026-08-10' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # LiveChat Reviews **Vendor:** Text **Category:** [Live Chat Software](https://www.g2.com/categories/live-chat) **Average Rating:** 4.5/5.0 **Total Reviews:** 810 ## About LiveChat LiveChat is a comprehensive customer communication platform that enables businesses to connect with their website visitors and customers in real-time, driving sales, delivering support, and enhancing customer satisfaction. Designed for ecommerce teams, the platform boosts AOV, upsell, and overall ROI by engaging shoppers at the right moment and converting more traffic into revenue. AI and advanced analytics surface sales opportunities, automate routine conversations, and give clear visibility into performance. All essential tools - including AI automation, analytics, a customizable chat widget, and agent apps - come together in one easy-to-deploy, no-code platform that delivers value quickly. ✅ Benefits • Higher conversions by capturing visitor attention at key moments through proactive, real-time engagement. • Lower operational overhead and greater agent productivity thanks to managing all communication channels in one unified workspace. • Better business decisions and clearer performance insights driven by transparent reporting on conversions, lead quality, and sales opportunities. • Faster responses and more time for high-value conversations enabled by AI that automates routine work and supports agents with smart assistance. • Stronger customer engagement and higher average order value through chat experiences tailored to your brand and optimized for upsell. 💬 Key features • Chat tools and widget: Real-time, two-way conversations with visitors, supported by file sharing, chat archives, automated greetings (like sneak-peek and inactivity prompts), seamless chat transfer, and post-chat ratings. • Multi-channel messaging: Manage all conversations from a single workspace - one license covers unlimited websites and apps, plus Facebook Messenger, WhatsApp Business, and email. • AI and automation: Leverage built-in AI features, including Copilot, reply suggestions, chat summaries, and insights extracted from high-volume conversations to boost efficiency and speed. • Analytics and reporting: Access intuitive dashboards that track agent performance, conversions, customer behavior, and more, with robust filtering and easy data export. • Customization and integrations: Tailor the widget’s appearance, language, and brand voice, and extend capabilities with 200+ integrations across CRMs, ecommerce platforms, help desks, and automation tools. • Easy implementation: Add LiveChat to your site with a simple code snippet-no heavy development or complex setup required. • Security and support: Benefit from enterprise-grade security, reliable infrastructure, and 24/7/365 customer support to keep your communication running flawlessly. 🌎 Trusted by teams worldwide to drive growth Thousands of companies worldwide utilize LiveChat to deliver fast and personalized customer interactions. Over 40% of customers prefer brands that offer live chat, and businesses that consistently use it see higher conversion rates and stronger engagement. LiveChat helps teams work more efficiently, improve satisfaction, and drive measurable growth. Adding specific customer results - like increases in conversions or agent productivity - can further highlight its impact. About Us LiveChat was created by Text S.A., a global software company headquartered in Wrocław, Poland. For over two decades, we’ve been dedicated to building tools that help businesses communicate better with their customers. LiveChat serves companies in more than 150 countries - from growing ecommerce stores to established B2B SaaS organizations - empowering them to deliver fast, personal, and effective customer service. ## LiveChat Pros & Cons **What users like:** - Users value the **ease of use** of LiveChat, appreciating its efficient features for both customers and agents. (24 reviews) - Users appreciate the **flexibility and customization** of LiveChat, enhancing engagement and streamlining communication with prospects. (20 reviews) - Users appreciate the **ease of use and setup** of LiveChat, enhancing effective communication with customers. (19 reviews) - Users appreciate the **helpful real-time interactions** of LiveChat that enhance customer support and drive revenue effectively. (16 reviews) - Users love the **easy setup** of LiveChat, appreciating its intuitive interface and prompt customer support. (14 reviews) - Users are impressed by the **seamless third-party integrations** of LiveChat, enhancing customer engagement and communication efficiency. (13 reviews) - Intuitive (12 reviews) - Users value the **approachable and supportive customer support** of LiveChat, enhancing their overall experience significantly. (11 reviews) - Automation (10 reviews) - Users praise the **easy integrations** of LiveChat, enhancing communication and streamlining customer engagement effortlessly. (10 reviews) **What users dislike:** - Users find the **interface not intuitive** , making it hard to locate settings and navigate between features. (7 reviews) - Users experience **chatbot issues** with outdated information, lack of personal support, and overwhelming notifications during busy times. (6 reviews) - Users face **difficulties in chat management** , struggling with notifications and app accessibility during busy periods. (5 reviews) - Users find LiveChat **expensive** , especially nonprofits struggling with high costs and confusing pricing for additional features. (5 reviews) - Users feel LiveChat needs **improvements in AI integration and response templating** for a smoother experience and updated information. (5 reviews) - Users struggle with the **learning curve** of LiveChat, finding integrations and initial setup unintuitive and frustrating. (5 reviews) - Users express dissatisfaction with **poor customer support** and questionable billing practices, impacting their overall experience. (5 reviews) - Users experience **slow loading** issues during high traffic, which hampers the efficiency of the LiveChat system. (5 reviews) - Chat Issues (4 reviews) - Integration Issues (4 reviews) ## LiveChat Reviews ### 1. Ease of Live Chat **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.) **Reviewed Date:** July 27, 2018 **What do you like best about LiveChat?** I enjoyed the layout and its simplicity. It is a program that is easy to navigate. Being able to interact with multiple customers via Live Chat was very simple and manageable. **What do you dislike about LiveChat?** I did not experience anything Indisliked when utilizing Live Chat. **Recommendations to others considering LiveChat:** N/A **What problems is LiveChat solving and how is that benefiting you?** Customers were utilizing Live Chat to track orders, ask general questions, obtain site info and to request tracking data. Using Live Chat is a benefit to any business because you are able to assist more than one customer at a time where phone and email support limit you. ### 2. Perfect helpdesk tool. **Rating:** 5.0/5.0 stars **Reviewed by:** Mooy Bridget A. | Software engineer, Real Estate, Small-Business (50 or fewer emp.) **Reviewed Date:** December 30, 2017 **What do you like best about LiveChat?** I love the basic statistic feature ; which provides us with an excellent way to catch up with the state of our customer service,giving us access to crucial customer service metrics regarding our conversations with customers and tickets from customers on a weekly basis. Also comes with the best eye catcher of any helpdesk tool ,ensuring visitors to our website are aware about the availability of live support to guide them on the website. **What do you dislike about LiveChat?** I wish the mobile app. can cover as much features as the pc version of Livechat. **Recommendations to others considering LiveChat:** Do incorporate Livechat with the new Livechat Botengine. Botengine helps you cater to simple customer issues,while you focus on the big ones. **What problems is LiveChat solving and how is that benefiting you?** We run a service which is quite novel in this part of the world ; Livechat has allowed us better explain to visitors on our website about the huge benefits of our service to them. ### 3. Makes my work easier. **Rating:** 4.5/5.0 stars **Reviewed by:** Olabintan A. | Customer Service Representative, Enterprise (> 1000 emp.) **Reviewed Date:** January 06, 2018 **What do you like best about LiveChat?** Intuitive user interface , also backed full with analytical data useful for the growth of the modern day business. From my dashboard ,I can see the number of customers online on our website ,the number of customers currently chatting with the helpdesk team, the number of customers on hold etc I can also invite select customers to chat with me via the dashboard. Also comes with a powerful ticketing system ,which allow customers provide their name , problem ,email and phone number (when helpdesk is offline) and we are able to get back to them ,when a rep. becomes available. It's just a perfect helpdesk tool really. **What do you dislike about LiveChat?** Livechat has worked perfectly ,and I have nothing against it as at this moment. **What problems is LiveChat solving and how is that benefiting you?** Livechat enables me monitor our customer movement on the website .Allowing me know when to add additional hands to the heldesk team to meet customer conversation demand. Overall,Livechat has allowed us stay in touch with our customers while they are on our website ; usually allowing us convince them to give our service a go. ### 4. Quick and efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2018 **What do you like best about LiveChat?** I love how quickly you can chat with people. **What do you dislike about LiveChat?** Not physically seeing people so they know you are working to help them. **Recommendations to others considering LiveChat:** Give it a try **What problems is LiveChat solving and how is that benefiting you?** Billing payments and problems ### 5. LiveChat is very user friendly and easy to navigate. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2018 **What do you like best about LiveChat?** I like the fact that I can chat at any moment needed and it is not complicated at all. **What do you dislike about LiveChat?** I dislike that sometimes it takes a minute to load. **What problems is LiveChat solving and how is that benefiting you?** No business problems as of yet. ### 6. LiveChat is the easiest and most efficient way to chat about information information quickly. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.) **Reviewed Date:** October 04, 2018 **What do you like best about LiveChat?** The ease the program and the quick response I can get about information questions. **What do you dislike about LiveChat?** There is nothing I dislike about this program. **What problems is LiveChat solving and how is that benefiting you?** We live in a time sensitive world and need answers fast. LiveChat makes my job tasks much easier when I need to communicate with fellow employees in different states. ### 7. Really great platform for managing all my communications **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2018 **What do you like best about LiveChat?** I like how all my chats, emails, Facebook messages; everything is all in one place. **What do you dislike about LiveChat?** I haven't really found anything to dislike so far, because we're still demoing the software for full time use, but so far of all the chat clients we've tested, I like the versatility of this one the most. **What problems is LiveChat solving and how is that benefiting you?** Needing to switch between multiple platforms because our chat client only does chat. ### 8. Gets the job done **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** July 06, 2017 **What do you like best about LiveChat?** I like the fact that I am able to communicate with my customers very effectively using this Program. Issues are taken care of very effectively. Somethings deserve a phone call and some things don't and when things require less than a phone call , Live chat is there to help me resolve issues with the quickness **What do you dislike about LiveChat?** I don't like the amount of time you get to reply but its manageable . Sometimes if someone replies the clock starts ticking even if the user is just saying thank you . But its a great program overall and I've been able to work around it **What problems is LiveChat solving and how is that benefiting you?** Taking care of issues through simple writing , its amazing and its quiet . This program allows me to communicate to my customers in a very quick manner, most conversations are quick and to the point and I'm getting issues resolved on the sport ### 9. Livechat **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2018 **What do you like best about LiveChat?** It is easy access and can be used from far distances. **What do you dislike about LiveChat?** It can sometimes have technical difficulties with the connection **Recommendations to others considering LiveChat:** I recommend using livechat to help keep others in touch from far distances. **What problems is LiveChat solving and how is that benefiting you?** I am currently able to meet and chat with people from a far. ### 10. My Review **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 01, 2018 **What do you like best about LiveChat?** Live Comminications. As well as real-time solutions. **What do you dislike about LiveChat?** I do t think there is anything that I dislike. **What problems is LiveChat solving and how is that benefiting you?** Real-Time Talking ### 11. Simple live chat software, perfect for our needs! **Rating:** 5.0/5.0 stars **Reviewed by:** Anne F. | Senior Manager, Demand Generation - Marketing, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** December 15, 2017 **What do you like best about LiveChat?** We recently started providing live chat support to our website visitors and are so happy we chose LiveChat! The UI is simple and intuitive. We especially love LiveChat's search functionality, detailed reporting, and ability to integrate with Autopilot. We are now able to resolve customer problems while they are on our site in real time and automate follow ups using channels like email, SMS, and Facebook ads based on tags. **What do you dislike about LiveChat?** Very minor, but the spell check feature on desktop could be improved. **Recommendations to others considering LiveChat:** Give the free trial a go! **What problems is LiveChat solving and how is that benefiting you?** LiveChat is helping us respond to customers quickly. The ability to connect with Autopilot saves our team time, helps us reduce churn, and allows us to operate more efficiently. ### 12. Great experience so far **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Biotechnology | Enterprise (> 1000 emp.) **Reviewed Date:** July 06, 2018 **What do you like best about LiveChat?** This is a very intuitive customer support interface. While there are many moving parts, it is easy to learn what you need to know quickly to use basic functions, and build from there. **What do you dislike about LiveChat?** It's a bit annoying when chats stay open after the customer doesn't even chat. There should be a live chat generated prompt to ask if they're still there and give them 10 seconds to respond. **What problems is LiveChat solving and how is that benefiting you?** Live chat sorts customer inquiries into different departments, so we can have more relevant requests, and give more attention to the customer. ### 13. Communicate with your customers and vendors **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Small-Business (50 or fewer emp.) **Reviewed Date:** August 30, 2018 **What do you like best about LiveChat?** The instant message are very useful for customers support , today the fast you answer the fast you get the business or maintain it **What do you dislike about LiveChat?** Maybe nee to reports in order to measure the performance but in general it is ok as basic reports **Recommendations to others considering LiveChat:** Use a very easy tool to maintain communicate with your parties **What problems is LiveChat solving and how is that benefiting you?** Troubles in the process or in the company system ### 14. Livechat ticked all the boxes. **Rating:** 5.0/5.0 stars **Reviewed by:** Abiola A. | Junior Software Developer, Logistics and Supply Chain, Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2017 **What do you like best about LiveChat?** I like the presentation of Livechats User interface,it is attractive to the eyes and easy to navigate around.I also love the knowledge base feature,which allows chat agent create save pre-input response to the most popularly asked questions ; making it easy to answer these questions whenever they are asked. Lastly the chat history feature ; which allows agents to see past history(conversation) between the agent and the customer ,making it easier to solve customer related issues. **What do you dislike about LiveChat?** I can't think of anything I do not like about Livechat.Maybe the pricing for Livechat enterprise can be cheaper than it currently is at $149 per month. **Recommendations to others considering LiveChat:** Livechat is a perfect solution for businesses who need to give their company a preofessional outlook. **What problems is LiveChat solving and how is that benefiting you?** Livechat has enabled us guide our customers every step of the way. They can easily create tickets and we receive the tickets in just seconds,at the backend. Majorly,Livechat has reduced bounce rate on our website. ### 15. Not just another chat widget **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Design | Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2018 **What do you like best about LiveChat?** Well designed app, it's a delight to use it. It's not just a chat app, it has a helpdesk tool and a chatbot. Seats can be shared with multiple chat agents, at the same time It has a great mobile app, for Android and iOS **What do you dislike about LiveChat?** Pricing is a litle on the high end, but it makes all the difference in the world, to use a really great app, both for users and for visitors **What problems is LiveChat solving and how is that benefiting you?** Chat with customers, and custom triggers for helping visitors ### 16. Effective eye catchers. **Rating:** 4.5/5.0 stars **Reviewed by:** Oyinlola H. | Community Manager, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2018 **What do you like best about LiveChat?** I like the eye catcher templates which Livechat provides. These eye- catchers have made sure our visitors are aware of the chat option on our website. Livechat also has a simple but intuitive user interface, which makes using this tool very easy and effective. Great daily reporting email feature which gives us a summary of our chat stats for the day, including ; number of chats completed, number of chats missed, and average total rating for chats on the particular day. **What do you dislike about LiveChat?** I wish Livechat will upgrade to include a phone call feature, which will enable us speak live directly with our customers via Livechat. **What problems is LiveChat solving and how is that benefiting you?** Livechat ensures we are available whenever our customers need our assistance. It is the medium via which we get insights into the thinking of our customers. ### 17. LiveChat is the best way to connect with customers fast. **Rating:** 5.0/5.0 stars **Reviewed by:** Greg D. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** September 28, 2017 **What do you like best about LiveChat?** The interface is easy to use and the platform is solid. It doesn't glitch or breakdown and technical support is just a chat away. **What do you dislike about LiveChat?** Up until recently the only to dislike about LiveChat was that they didn't have a bot platform. However, with the recent (as in days ago) launch of BotEngine, that problem is solved. **Recommendations to others considering LiveChat:** I highly recommend LiveChat. They are industry standard in chat applications and, now that they have a BotEngine, they are a complete chat solution. **The only exceptions would be that they need to further develop their reseller program and that, as of right now, you can't initiate a tweet via SMS. They need to develop a Twilio integration, but I'm sure that will come soon. Easier Zapier integration would be nice as well. **What problems is LiveChat solving and how is that benefiting you?** LiveChat makes it easy to communicate with customers on their mobile devices. Since 70-80% of our content is consumed on phones and tablets, this has been extremely beneficial for answering questions and obtain quick direct responses. ### 18. Use for support help mainly **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Recreational Facilities and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2018 **What do you like best about LiveChat?** The ease of use is awesome as well as being able to tell when the other one is writing before they press submit. **What do you dislike about LiveChat?** The only thing that makes me nervous is how much access they have to my computer when their program is installed. Also I sometimes wonder about disconnecting and when this officially happens. **What problems is LiveChat solving and how is that benefiting you?** Lots!! Saves time from going to other staff members and straight to the source for help ASAP when needed. ### 19. LiveChat allows us to communicate quickly **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Religious Institutions | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2018 **What do you like best about LiveChat?** At my job, we use Live Chat to contact leads for assistance on support calls because many of us, like me, work remotely. Sometimes, the timing of the queue gets frustrating because we're waiting on leads to help us with callers who are waiting on us. But I like the software. The form allows us to input all pertinent information for the lead to see when they accept the chat, so they can hit the ground running with an answer. **What do you dislike about LiveChat?** I believe that this is a great tool and there is nothing that I would say that I dislike. The logo is simple and yet unique. **Recommendations to others considering LiveChat:** it facilitates many people in many locations doing the same work to work together. **What problems is LiveChat solving and how is that benefiting you?** I like the ease of use. It works for us because many of us on our customer support teams work remotely off site so it facilitates us getting the help we need from leads during customer contact scenarios. There is a form we fill out to contact a lead which allows the lead to see our question when they are assigned the contact, so they can hit the ground running with an answer. ### 20. Livechat redefines helpdesk. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** January 11, 2018 **What do you like best about LiveChat?** I primarily love Livechat's customer care team ,as they are always helpful and available to solve issues whenever they come up. I also greatly cherish the sales tracker feature which measures the volume of sales closed via Livechat and rates each agent on the help-desk team according to their role in closing sales. The newly introduced Botengine is a step forward too as it will save sales team more time to focus on complicated customer queries and allow the Livechat Bot address simple customer issues. **What do you dislike about LiveChat?** I wish Livechat could incorporate video calling features into its software. **What problems is LiveChat solving and how is that benefiting you?** We use Livechat to connect with our customers , guide , assist and relate with them all through their lifetime as a customer of our brand. It has made conversations with our customers better organized and much more efficient. ### 21. LiveChat is a Great Resource for Customers **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Sports | Mid-Market (51-1000 emp.) **Reviewed Date:** July 06, 2018 **What do you like best about LiveChat?** LiveChat is a fantastic way for us to assist customers and drive sales! **What do you dislike about LiveChat?** An improvement within the software would be to allow real-time translation to communicate with multi-lingual customers **What problems is LiveChat solving and how is that benefiting you?** LiveChat is helping us to drive sales, reduce cart abandonment, and provide support in a quick and easy way! ### 22. LiveChat can be helpful **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** September 21, 2018 **What do you like best about LiveChat?** It is very convenient and easy to use for both parties. **What do you dislike about LiveChat?** I think it tends to be a bit inefficient just because it’s hard to get the whole story from it. **What problems is LiveChat solving and how is that benefiting you?** It probably makes it easier on the employees that have to do this customer service. ### 23. Many helpdesk providers,Livechat stands out. **Rating:** 5.0/5.0 stars **Reviewed by:** Suyi Harrison I. | Founder, Logistics and Supply Chain, Mid-Market (51-1000 emp.) **Reviewed Date:** December 06, 2017 **What do you like best about LiveChat?** I love the simplicity of this platform. Easy to understand ,pleasing to the eyes and gets job done (fantastic website visitor analysis). **What do you dislike about LiveChat?** Sometimes the Livechat app. malfunctions on Android ; this should be fixed. **Recommendations to others considering LiveChat:** Signup for a free trial ,spend your time to understand the software and then integrate it on your website ; see how effective it is for your business. **What problems is LiveChat solving and how is that benefiting you?** In the past ,we had to deal with inconsistencies on the part of software we had used in time past,particularly ticketing. Livechat solves that problem,ensuring users could contact us when we weren't online and be sure to get a response. This obviously led to us closing sales faster and spending less resource and time putting calls across. ### 24. Better customer service at your finger tips! **Rating:** 5.0/5.0 stars **Reviewed by:** Tom S. | Real Estate Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** January 12, 2018 **What do you like best about LiveChat?** Live agent allows you to connect to your audience in a timely manner and is very easy to navigate. **What do you dislike about LiveChat?** Should really have a 30 day free trial to fully understand product rather than just a shortly few meetings **Recommendations to others considering LiveChat:** Organizes to the fullest with live chat and phone call options! Email support and live support are great! **What problems is LiveChat solving and how is that benefiting you?** Communicating with those to come to the website in a timely manner and allowing us to interact better than it was coming from facebook chat. ### 25. Help in every way possible **Rating:** 3.5/5.0 stars **Reviewed by:** Lakhan M. | Head Of Department, Banking, Enterprise (> 1000 emp.) **Reviewed Date:** September 21, 2017 **What do you like best about LiveChat?** The pop up messaging feature is one of the best features about LiveChat. LiveChat is also quite affordable, even for Small enterprises with the lowest packages starting from $16. Setting up is quite easy with very clear instructions. The application itself is fun to use. Livechat also provides multiple articles for trouble shooting any errors. The support team working round the clock to ensure the best customer experience is also highly trained and supportive in any matter possible. **What do you dislike about LiveChat?** One major disadvantage of this application is that LiveChat is not easy to integrate with other CRMs. Along with this, Livechat limits the ability to customize messaging popups. We can adjust the message but we can't adjust them to appear according to the message first received. **Recommendations to others considering LiveChat:** LiveChat provides an amazing user experience due to its interfaces and great features. I would recommend this to people who are mostly involved in telemarketing or sales. People from such industries need to respond quickly to customers and clients and this is where LiveChat works best. **What problems is LiveChat solving and how is that benefiting you?** I use LiveChat for Help Desk and the Live Chat features. As am the head of my department in a bank, a lot of customers contact my team regarding the banks services. I have to make sure that my responses to these people are informative and to the point because I can not let a customer walk away without solving the problem. I have to attend to queries everyday and LiveChat is the only way I can do that. ### 26. Can rely on their services anytime **Rating:** 5.0/5.0 stars **Reviewed by:** Ashwin G. | Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** December 29, 2017 **What do you like best about LiveChat?** They've the normal conventional features for a messaging application. Their unique selling point to me was the ability to see what the end user types in the chat box before they hit send. Gives you the superior power to determine and understand the user's attitude helping me to change the conversation voice accordingly. **What do you dislike about LiveChat?** Waiting for them to revamp the entire design for the product. **Recommendations to others considering LiveChat:** For the price they offer, i would recommend any small/medium sized business to give their solution a try. It will be useful if your business is into online sales. **What problems is LiveChat solving and how is that benefiting you?** LiveChat has helped our firm to close sales in the longer run. It helped us to identify the user location and change our dialect accordingly. Couple of other helpful features was to let us know the returning visitor and automatically loading their chat history ### 27. Really helpful Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Writing and Editing | Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2018 **What do you like best about LiveChat?** This was easy to set up on our networking site. Any issues we had we could call and the support was so patient and helpful that it was just a breeze. **What do you dislike about LiveChat?** No dislikes on this end, it really is pretty easy **Recommendations to others considering LiveChat:** Be patient set up is a little odd at first but really simple to pick up **What problems is LiveChat solving and how is that benefiting you?** Any problems clients had while on our page we could go through with them in real time. ### 28. Feature-rich heldesk tool. **Rating:** 5.0/5.0 stars **Reviewed by:** Abiola A. | Analyst, Consumer Goods, Enterprise (> 1000 emp.) **Reviewed Date:** January 04, 2018 **What do you like best about LiveChat?** Livechat is the most feature rich helpdesk tool I have used. I love the social integration feature which allows me communicate with my coys customers right from our Facebook page. This tool provides with basic statistic about our helpdesk like number of new tickets created by customers , customer ticket satisfaction , ticket response time , number of solved tickets , ticket resolution time , ticket source etc **What do you dislike about LiveChat?** The Livechat android mobile app. we use at work is way too basic ; thus to get the full benefit of this service ; we have to use the web version. **What problems is LiveChat solving and how is that benefiting you?** Livechat provides us with concise insights about the performance of the helpdesk tool. Allowing us dedicate time and resource towards our weak points ,to improve on our helpdesk mission of guiding our customers. ### 29. Gives us a professional touch. **Rating:** 5.0/5.0 stars **Reviewed by:** Ahmed A. | Writer, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** January 14, 2018 **What do you like best about LiveChat?** I love the Livechat Botengine.We began using it on our website from November last year and the performance has been great. It has enabled customer care focus on the more difficult customer questions why Botengine takes care of the little customer problems. This saving us human and financial resource. **What do you dislike about LiveChat?** The Livechat team seem to undervalue the power of its Botengine tool. For instance we got no newsletter or marketing gimmick from Livechat to inform us of its launch ; we only stumbled on Botengine by error. Lot of Livechat customers probably need this tool but are not even aware of its availability. **What problems is LiveChat solving and how is that benefiting you?** Livechat has allowed us reduce the web. User churn rate on our website. Enabling us guide our customers to the right part of the website. ### 30. Our customers perfect companion. **Rating:** 5.0/5.0 stars **Reviewed by:** Akinyinka Natasha A. | Business intelligence analyst, Banking, Enterprise (> 1000 emp.) **Reviewed Date:** December 23, 2017 **What do you like best about LiveChat?** Integrates perfectly with the five major tools we use at work - Salesforce ,Mailchimp, Facebook , Google analytics ,Dropbox. Gave our sales agent the power to control conversations with our customers courtesy features like sneak peek ; allowing us see what chat message our customers are about sending ,and offers us great customization potential with its css customization tool. **What do you dislike about LiveChat?** Livechat has been an impressive tool and can't pinpoint any downside to them for now. **Recommendations to others considering LiveChat:** It's just the best helpdesk tool out there. **What problems is LiveChat solving and how is that benefiting you?** Livechat allows our customers connect seamlessly with our chat agents ; thereby increasing their trust in our brand. ### 31. Communicate easily with LiveChat **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** November 27, 2017 **What do you like best about LiveChat?** I love that clients and prospects can come to our company website and speak with a sales or support rep immediately. It's also great that when we are off for the day, clients and prospects can leave us a livechat message that sends to our email queue and we can respond the following business day. **What do you dislike about LiveChat?** There are some times that I have been logged out automatically but I think that can happen with anything. Otherwise, I have zero issues with LiveChat. **Recommendations to others considering LiveChat:** If you'd like an easy way to chat with your clients and potential prospects, LiveChat is the best solution! It's so easy to use and it also integrates with other CRM forums that make logging the chats a breeze. **What problems is LiveChat solving and how is that benefiting you?** It allows both prospects and clients to chat with us easily It allows for messages to still be sent after hours and on the weekends It logs directly with our TeamSupport application which is where we keep all of our current customers logged It makes it easy for us to log all information from the chat into our CRM as well ### 32. LiveChat is Great for Customer Chat **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Music | Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2018 **What do you like best about LiveChat?** I liked the ease of access and the way it was easy to communicate with others. **What do you dislike about LiveChat?** I didn’t like the updates that wouldn’t allow me to log on occasionally. **What problems is LiveChat solving and how is that benefiting you?** It’s so much easier to talk to people wanting to know more. ### 33. Stupendous Chat Functions **Rating:** 5.0/5.0 stars **Reviewed by:** Robert B. | Security Guard, Enterprise (> 1000 emp.) **Reviewed Date:** May 23, 2018 **What do you like best about LiveChat?** LiveChat is an awesome on the go app that lets you connect with friends and family and different social avenues easily and freely. **What do you dislike about LiveChat?** There are really no features related to LiveChat that can be looked down upon. **Recommendations to others considering LiveChat:** Two thumbs up. **What problems is LiveChat solving and how is that benefiting you?** The business problems that are being solved is fluency and connectivity amongst each other. The benefits I have realized are endless. ### 34. Chat savvy **Rating:** 5.0/5.0 stars **Reviewed by:** Josie R. | Delivery Driver, Enterprise (> 1000 emp.) **Reviewed Date:** July 12, 2018 **What do you like best about LiveChat?** I like to be connected in less than 5 minutes. This company does that. **What do you dislike about LiveChat?** I don't like getting disconnected. I wouuld like to be emailed chat transcripts. **What problems is LiveChat solving and how is that benefiting you?** It makes it easier to reach support. ### 35. My time using chat.io **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** February 02, 2018 **What do you like best about LiveChat?** A lot less crashes than some of the software I have tested out for live chat in my industry we had quite a few to choose from and this was one of the front runners because of its ease-of-use and user-friendly interface. **What do you dislike about LiveChat?** The only thing I did not like was it wasn’t quite as customizable and some of the interfaces that were available looked very generic which is ultimately why my company decided to use A different more customizable chat client but for small businesses it would definitely get the job done if you don’t need your branding to be prominent in the application . **Recommendations to others considering LiveChat:** If you are a small business this will work very well for you it will take care of basic business interactions with customers and employees are able to navigate multiple chats at once which makes it a lot more efficient than a phone call **What problems is LiveChat solving and how is that benefiting you?** It is a basic live chat platform and it gets the job done it prevents the need to tie up our 800 numbers and phone calls with general things that can be answered over chat it’s pretty streamlined and allows for client feedback to better customer service provided through this medium. ### 36. Great service and tool! **Rating:** 4.0/5.0 stars **Reviewed by:** Rachel M. | Client Services Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2017 **What do you like best about LiveChat?** It was very easy to see who was on the site and what page they were on. Analytic reports were easy to create because the data was very organized and easy to read. Canned messages were easy to use and assigning tickets to other sales reps was a very helpful tool. **What do you dislike about LiveChat?** It was priced higher than other chat platforms and I don't think it's as user friendly for the customer than other platforms I've used. It takes a little bit to learn how to use and understand all of the functionalities. **Recommendations to others considering LiveChat:** Learn as much of the features and functionalities as possible because LiveChat has a lot to offer and you want to make sure you're using it to it's fullest potential. Read blogs about it, learn from experts, search around after making your account, you won't be disappointed you put extra effort into it. **What problems is LiveChat solving and how is that benefiting you?** We saw our sales increase rapidly after implementing LiveChat. When someone has a problem or issue they want it resolved right away, if no one is available they will close out of the store and go elsewhere. We realized we have an advantage over other stores because LiveChat increases customer service which ultimately leads to customer retention. ### 37. Slick chat tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2018 **What do you like best about LiveChat?** Whisper mode and continuing chats with previous visitors are the best tools. The round robin setup our team uses is a bit annoying, but LiveChat allows for a hierarchy of who gets chats first. **What do you dislike about LiveChat?** Some UI tools a bit fussy. Switching between chats and transferring chats takes a bit of getting used to. **What problems is LiveChat solving and how is that benefiting you?** Live chat tool on our platform. ### 38. Enable us analyze our daily chat activity. **Rating:** 4.5/5.0 stars **Reviewed by:** Adanne A. | Process Analyst, Leisure, Travel & Tourism, Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2018 **What do you like best about LiveChat?** Beautiful and easy to navigate user interface. I like the daily chat summary,which gives us a simple stat breakdown of our chat activity for the day ; like total number of chats created,total number of chats missed,total number of satisfied customers and total number of dissatisfied customers,average rating giving by customers etc **What do you dislike about LiveChat?** Livechat gives us what we expect from a chat customer service program. **What problems is LiveChat solving and how is that benefiting you?** Livechat enable us respond to our customers faster ,and much more efficiently. Unlike with phone calls, a single customer care agent can respond to over four chats at the same time,which isn't possible on phone. ### 39. Puts us at the fingertip of our customers. **Rating:** 5.0/5.0 stars **Reviewed by:** Jean Oscar T. | Project Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 18, 2018 **What do you like best about LiveChat?** I love the analytical data provided us by Live chat : giving us an insight into the location of every visitor to our website, source of traffic and providing us with an history of all past conversations between our help desk team and a customer. **What do you dislike about LiveChat?** Live chat currently does a fantastic job. Thus I currently have nothing negative to say about Live chat for now. **What problems is LiveChat solving and how is that benefiting you?** Livechat makes it easy for our customers to reach us for every time there is an emergency like Internet timeout or when our customers have had issues updating their payment subscription. We expend less financial resource, while providing much more effectiveness in comparison to when our customers contact us via phone. ### 40. Easy to use customer interface **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2018 **What do you like best about LiveChat?** Easy to setup interface that allowed me to chat with potential clients easily. The ability to download the mobile app to respond to customers was convenient so we didn’t have to have someone sitting behind a computer. **What do you dislike about LiveChat?** Integration with a Wix website did not allow full customization. **Recommendations to others considering LiveChat:** Make sure canned messages are set up properly Incase a chat isn’t answered quickly enough. **What problems is LiveChat solving and how is that benefiting you?** Providing live customer support to customers and potential clients. Ability to respond to customers away from a PC while still giving the illusion of a larger scale operation. ### 41. Live and Love Live Chat for More than One Reason **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Arts and Crafts | Small-Business (50 or fewer emp.) **Reviewed Date:** July 19, 2018 **What do you like best about LiveChat?** Instant pop-ups on our website. We have had a number of great leads from Live Chat!! **What do you dislike about LiveChat?** It opens a case every time someone inquires on a specific properties!! **What problems is LiveChat solving and how is that benefiting you?** We have realized that the general public views properties at night more than during they day. This is great to have Live Chat because it catches new leads when we are out of the office. ### 42. Expanded our business opportunities **Rating:** 5.0/5.0 stars **Reviewed by:** Chuck E. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** January 18, 2018 **What do you like best about LiveChat?** LC is easy to set up and use. Lots of options to customize to your business and you can support multiple entries with one license. The look of the chat window can also be tailored to your business. **What do you dislike about LiveChat?** Not much to dislike although I'm sure a very large business can come up with a few things. It would be nice to hide search bots from my visitors list. **Recommendations to others considering LiveChat:** Spend time review their help site to learn the nuances of the product. **What problems is LiveChat solving and how is that benefiting you?** Adds a very personal touch to visiting prospects that might not be willing to fill out a contact form. For customers, they can get a quick answer without having to call our support line. ### 43. Love the flexibility of live chat **Rating:** 5.0/5.0 stars **Reviewed by:** Ark S. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2018 **What do you like best about LiveChat?** Very easy to use. Very flexible. I like the "use as needed" quality of it. **What do you dislike about LiveChat?** Need more info on the people/browsers that browse my site, so I can follow up better with these prospects. **Recommendations to others considering LiveChat:** Definitely needed and worth its value. **What problems is LiveChat solving and how is that benefiting you?** immediate contact with prospects. ### 44. Enable company's recognize top performers. **Rating:** 5.0/5.0 stars **Reviewed by:** Olayinka A. | Intern, Hospital & Health Care, Enterprise (> 1000 emp.) **Reviewed Date:** January 17, 2018 **What do you like best about LiveChat?** Smooth and self guiding user interface,making it easy for new users and staffs to easily get acquainted with the software. I like the sales tracker feature which tracks the number of successful sales closed by every agent using Live chat.Making it easy for companies to recognize top performing help desk agents. **What do you dislike about LiveChat?** I wish Live chat allows us respond to tickets via its mobile app. As against having to logon into the desktop Live chat version,everytime we need to respond to an opened ticket. **What problems is LiveChat solving and how is that benefiting you?** We use Live chat as the sales window via which our clients and customers can reach out to us for all of their needs as it regards their relationship with our brand. ### 45. Excellent online chat response **Rating:** 4.5/5.0 stars **Reviewed by:** Shelander H. | Quality Assurance Analyst, Executive Office, Small-Business (50 or fewer emp.) **Reviewed Date:** December 20, 2017 **What do you like best about LiveChat?** The ability to have quick response codes to minimize repetitive typing. **What do you dislike about LiveChat?** I have to wait until a chat has closed before I am allowed a Chat ID(tracking number) or each time the person re-opens a chat after they have closed one it created a entirely new Chat ID instead of linking the 2 together **Recommendations to others considering LiveChat:** Great response times for your clients that are looking to chat with your company quickly and easily **What problems is LiveChat solving and how is that benefiting you?** Communicating with online leads that would rather chat via the web instead of placing a call into the contact center ### 46. Easy interface and quick response **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2018 **What do you like best about LiveChat?** The queue was easy to set up and manipulate based on the number of employees monitoring it. **What do you dislike about LiveChat?** We had no serious dislike with this product **Recommendations to others considering LiveChat:** If you want a more streamlined customer service experience, I would highly recommend this product **What problems is LiveChat solving and how is that benefiting you?** We needed to be able to multitask and still provide quick customer service ### 47. Gives us a pro Outlook. **Rating:** 5.0/5.0 stars **Reviewed by:** Amarachi O. | System Engineer, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2018 **What do you like best about LiveChat?** Livechat provides the helpdesk team with important informations about visitors to our website via the pre-chat survey form which we mandate all visitors to fill, before they are allowed to chat with an agent. This feature saves us important time, which would had been spent by the helpdesk agent, to ask these questions. **What do you dislike about LiveChat?** Livechat has everything expected from an helpdesk program, except for video and audio capability. **What problems is LiveChat solving and how is that benefiting you?** Livechat gives our business a professional Outlook in the mind of our customers due to the organizational ability of this program. It is also the easiest and only free way for our customers to reach the helpdesk team. ### 48. Happy working with LiveChat. **Rating:** 5.0/5.0 stars **Reviewed by:** Emely J. | Cloud Hosting Specialist , Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** February 12, 2018 **What do you like best about LiveChat?** Teaser of what clients wants for prior to the real time sending. **What do you dislike about LiveChat?** Application is total superb, hence if provider can enhance the user experience will greatly help the user with usability. **Recommendations to others considering LiveChat:** 100% I recommend Livechat to startup this to maximize the connection and reach to customers online. **What problems is LiveChat solving and how is that benefiting you?** Customer accessibility with the service we are providing. ### 49. Nice and very pleasant design **Rating:** 5.0/5.0 stars **Reviewed by:** V C. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2017 **What do you like best about LiveChat?** I like the color or the brand. Its calm and in the same time you can understand what service they bring. the customer service is wonderful. I like how fast they can help me with any task. **What do you dislike about LiveChat?** I dont like that we need to pay the same amount of money even after we used it more than a year and a half. Some discount will be more welcome. **Recommendations to others considering LiveChat:** if they have a budget to pay then i recommend, is one of the best paid livechat software **What problems is LiveChat solving and how is that benefiting you?** We do translation services and people what to live chat, they want to know right now the price and how much time will get their certificate translated. ### 50. User friendly **Rating:** 3.5/5.0 stars **Reviewed by:** Chad P. | Chef, Food & Beverages, Mid-Market (51-1000 emp.) **Reviewed Date:** May 03, 2018 **What do you like best about LiveChat?** Ability to switch desktop and phone - makes it easy to take chat with you. Able to transfer chats with ease and it is easy to use. Affordable from what I hear from accounting. **What do you dislike about LiveChat?** Tone is hard to express in text which makes customers assume that you are not being helpful. **What problems is LiveChat solving and how is that benefiting you?** Helping our clients with questions. ## LiveChat Discussions - [How does LiveChat work when no one is available?](https://www.g2.com/discussions/how-does-livechat-work-when-no-one-is-available) - 3 comments, 2 upvotes - [How hard is it to install LiveChat on the website?](https://www.g2.com/discussions/how-hard-is-it-to-install-livechat-on-the-website) - 2 comments, 2 upvotes - [HIS DOCTRINE!! by Paul T. Wright Jr](https://www.g2.com/discussions/his-doctrine-by-paul-t-wright-jr) - 3 comments, 1 upvote - [Can one user respond to multiple chats concurrently?](https://www.g2.com/discussions/can-one-user-respond-to-multiple-chats-concurrently) - 3 comments, 1 upvote - [Can I initiate a chat myself or do I need to have to wait for a customer to do it?](https://www.g2.com/discussions/can-i-initiate-a-chat-myself-or-do-i-need-to-have-to-wait-for-a-customer-to-do-it) - 2 comments, 1 upvote - [View LiveChat pricing details and edition comparison](https://www.g2.com/products/livechat/reviews?page=9§ion=pricing&secure%5Bexpires_at%5D=2026-08-10+10%3A41%3A06+-0500&secure%5Bsession_id%5D=4637d2f4-3f57-4d9e-9e24-b55ea2c9a115&secure%5Btoken%5D=e36a47312aff15b2ff378cf324664a8c5a50c5ac3b2b15ce439e0d4196901b3f&format=llm_user) ## LiveChat Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [BigCommerce](https://www.g2.com/products/bigcommerce/reviews) - 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Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database - Workflow Management - Knowledge Base Management - Ticket Management - Call Center Management - Queue Management - Inbox Management - Support Ticket Management - Email Management **Messenger** - Sequencing - AI - Video Chat - Customization Interface - Generative AI **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Customer Support** - Text - Speech - Knowledge Base - Knowledge Base Management **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Generative AI** - AI Text Summarization **Conversational AI - Conversational Commerce Platforms** - AI chatbots - Messaging and Notifications - AI agents - Voice assistants - Communication apps **Self-Service Experience** - Knowledge Base - Searchable Articles - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing - Real-Time Notifications - Real-time Consumer-facing Chat **Channels** - Social Media Integration - Website - Text Message (SMS) - Voice Assistants - Other - Multi-Channel Marketing **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information - Augmented Analytics - Proactive Chat **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Automation** - Ticket Resolution - Customization - Intelligent Routing - Customizable Templates **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Platform integration - Conversational Commerce Platforms** - Ecommerce stores - Sales channels - Payment Platform - Internal tools **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Customers** - Audience Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion - Customer Service Analytics - Reporting/Analytics **Artificial Intelligence** - Learning - Language - Conversational AI - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization **Analytics and Reporting - Conversational Commerce Platforms** - Conversational analytics - Advance reporting **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Additional Functionality** - Real-Time Analytics - Email Management - API - Single Sign On - Search/Filter - Collaboration Tools - Third-Party Integrations - Activity Dashboard - Canned Responses - Surveys & Feedback - Reporting/Analytics - Transfers/Routing - Geotargeting - Interaction Tracking - CRM - Transcripts/Chat History - Document Storage - Screen Sharing - Contact Management - Autoresponders - Multi-Channel Communication - Mobile Access - AI Copilot - Offline Form - Real-Time Monitoring - Support Ticket Management - File Sharing **Additional Functionality** - Customer Surveys - Lead Qualification - Transcripts/Chat History - Language Detection - Pre-Configured Bot - Lead Capture - Code-free Development - Natural Language Processing - Multi-Language - For Sales/Marketing - Contextual Guidance - Automated Responses - Customer Support - Chatbot - Intent Recognition - Sentiment Analysis - Customer Experience Management - Query Suggestions - Transfers/Routing - AI Copilot - Canned Responses - AI/Machine Learning - Multi-Channel Communication - Automated Routing - Workflow Automation **Additional Functionality** - Workflow Management - Interaction Tracking - Alerts/Notifications - Single Sign On - Self Service Portal - Real-Time Analytics - Customer Database - Client Portal - Inventory Management - Tagging - Configurable Workflow - Customer History - Surveys & Feedback - Support Ticket Management - Service Level Agreement (SLA) Management - Widgets - Search/Filter - Chatbot - Email Templates - Activity Tracking - Feedback Management - Real-Time Data - API - Reporting/Analytics - Event Triggered Actions - Website Integration - Help Desk Management - Call Center Management - Queue Management - SSL Security - Social Media Integration - CRM - Chat/Messaging - Live Chat - AI Copilot - Customizable Reports - Email Management - Customizable Branding - Reporting & Statistics - Real-Time Notifications - Access Controls/Permissions - Customizable Forms - Customer Communication - Activity Dashboard - Third-Party Integrations - Customizable Fields - Multi-Channel Communication - Application Management - Communication Management - Role-Based Permissions **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Multi-Language **Additional Functionality** - Customizable Fields - API - Real-Time Notifications - Lead Nurturing - Human Handover - Lead Management - Product Recommendations - Customer Experience Management - SMS Messaging - Appointment Management - Chat/Messaging - Real-Time Monitoring - Lead Distribution - Campaign Segmentation - Data Import/Export - A/B Testing - Real-Time Data - Real-time Conversations - Customizable Branding - Lead Qualification - Template Management - Autoresponders - Contact Database - Customer Segmentation - One-to-One Messaging - Communication Management - Campaign Management - Activity Dashboard - Lead Capture - Appointment Scheduling - Reporting & Statistics - Event Triggered Actions - Chatbot - Group Messaging - AI Copilot - Customer Database - Multi-Channel Communication - Email Automation - Surveys & Feedback - CRM - Engagement Tracking **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice - Video Chat **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Third-Party Integrations - Reporting - Activity Dashboard - Mobile Access **Additional Functionality** - Automated Routing - Chatbot - Reporting & Statistics - Autoresponders - AI Copilot - Real-Time Monitoring - CRM - Gamification - Conversation Intelligence - Customizable Fields - Surveys & Feedback - Key Performance Indicators - Collaboration Tools - Multi-Channel Communication - Voice Recognition - Live Chat - Task Automation - IVR - Language Detection - Multiple Data Sources - Predictive Analytics - API - Alerts/Escalation - Data Security - Interaction Tracking - Prioritization - Secure Data Storage - Macros/Templated Responses - Performance Metrics - Single Sign On - Mobile App - Reporting/Analytics - Access Controls/Permissions - Email Templates - Real-Time Notifications - Automated Responses - Data Import/Export - Personalization - Workflow Automation ## Top LiveChat Alternatives - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,660 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,733 reviews) - [Tidio](https://www.g2.com/products/tidio/reviews) - 4.6/5.0 (1,893 reviews)