The desktop app provides such a smooth experience for our agents. They are able to provide service for multiple clients very easily. Supervisors have access to a lot of very useful reports. These have helped us identify CSAT issues and address them before they got out of hand. Review collected by and hosted on G2.com.

The biggest issues I've had are with the chatbot. When I modified the agent schedule, my modifications were applied and went into effect in my TimeZone, but the days I did not modify, were being affected in the time zone of a different supervisor. This was very confusing, and I found that it's best that only one person modify the chatbot's active schedule. Review collected by and hosted on G2.com.

LiveChat is very easy to set up and get your team started. They provide great tools for education and training our team. Within hours, they are ready to go live. Their customer service is also very responsive and thoughtful in helping us resolve problems. Also like the flexibility to change #of seats based on the cyclical nature of our business. We recently hired a team to staff LiveChat. Training tools made it easy to onboard them quickly. Review collected by and hosted on G2.com.

None that I've experienced. Every issue raised was solved. I wish features like work scheduler were available with our basic subscription. Review collected by and hosted on G2.com.

Asides being able to communicate with customers on our website and mobile application, Livechat makes it possible to reach our customers and engage with them, across multiple channels like Facebook messenger, WhatsApp and even via text messaging. Being able to do the above ensures that we always have multiple mediums of communication with most of our customers, which in turn has meant more effective engagement. Review collected by and hosted on G2.com.

Nothing. I have used Livechat in my past place of work and my current company, over the past five year. For me, there is no better helpdesk tool than Livechat, when it comes to effective conversational engagement with target leads and customers in real-time. Review collected by and hosted on G2.com.

LiveChat's layout is straightforward and flows perfectly. There are a lot of easy-to-use tabs and reports. Our staff also enjoys the typing speed tools available to help test our skills :) Review collected by and hosted on G2.com.

Sometimes our customers tend to complain that they want the chat head to go away.....but they don't seem to notice they can exit and remove the pop up as desired Review collected by and hosted on G2.com.

The best I like about Live-chat is the real-time overview, which gives the analysis of customers online, during peak hours it is easy to assign the agents on the task. Review collected by and hosted on G2.com.

The visitor's invite limit is not suitable for a company with a larger base of customers. Also, the real-time traffic tracking hinders the smooth performance of the agent console. Review collected by and hosted on G2.com.

I like the endless possibilities which Livechat brings, when we integrate Livechat with third party applications. For example, we integrate Livechat with WhatsApp to enable our customer service agents engage with our customers via their WhatsApp accounts, we are growing our email list by continuously adding new emails to our email marketing list via Livechat, and we are converting Chat communications into channels through Livechat's integration with Slack. Review collected by and hosted on G2.com.

This is the best helpdesk solution out there. Not only does it provide the old school engagement with customers through our website, it allows us to engage with our customers across multiple channels - Facebook, WhatsApp and even via Slack. Livechat is that good. Review collected by and hosted on G2.com.

Live Chat meets the purpose of the platform. It is a system that allows customers to connect with our brand online in real-time. The layout/navigation of the system is easy to use. Pricing is fair. No issue with any of the functions. Provides great reporting insights. Tons of awesome features like canned responses, auto routing chats, converting chats to tickets when necessary. Review collected by and hosted on G2.com.

I have no complaints about the platform. Review collected by and hosted on G2.com.

I like its ability to save and categorize transcripts. Also, I like how it pops up when new chats come in. Also, I like how it allows customer care specialists to tag chats. It's really simple to use with a good interface. Review collected by and hosted on G2.com.

Cannot change appearance of chats. Also, sometimes it's hard to set auto replies. Review collected by and hosted on G2.com.

LiveChat is easy to use and available for everyone on my team to use. It's quick and easy. Review collected by and hosted on G2.com.

Nothing that I'm aware of yet. Everything seems to work great so far Review collected by and hosted on G2.com.

there are several things which I found more interesting and useful like it has the mobile versions which I found more useful when I am not connected via my laptop. Custom tagging helps to sort the chats in your own way. Review collected by and hosted on G2.com.

I am using it over a year but didn't come across any issue yet Review collected by and hosted on G2.com.