--- title: LiveChat Reviews meta\_title: 'LiveChat Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 810 reviews by the users' company size, role or industry to find out how LiveChat works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 810 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### LiveChat Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **ease of use** of LiveChat, appreciating its efficient features for both customers and agents. [(24 mentions)](https://www.g2.com/products/livechat/reviews?filters%5Bsentiment_snippet%5D=1635429&qs=pros-and-cons#reviews) Users appreciate the **flexibility and customization** of LiveChat, enhancing engagement and streamlining communication with prospects. [(20 mentions)](https://www.g2.com/products/livechat/reviews?filters%5Bsentiment_snippet%5D=2361164&qs=pros-and-cons#reviews) Users appreciate the **ease of use and setup** of LiveChat, enhancing effective communication with customers. [(19 mentions)](https://www.g2.com/products/livechat/reviews?filters%5Bsentiment_snippet%5D=2361176&qs=pros-and-cons#reviews) Users appreciate the **helpful real-time interactions** of LiveChat that enhance customer support and drive revenue effectively. [(16 mentions)](https://www.g2.com/products/livechat/reviews?filters%5Bsentiment_snippet%5D=1635255&qs=pros-and-cons#reviews) Users love the **easy setup** of LiveChat, appreciating its intuitive interface and prompt customer support. [(14 mentions)](https://www.g2.com/products/livechat/reviews?filters%5Bsentiment_snippet%5D=2361047&qs=pros-and-cons#reviews) Users find the **interface not intuitive** , making it hard to locate settings and navigate between features. [(7 mentions)](https://www.g2.com/products/livechat/reviews?filters%5Bsentiment_snippet%5D=2361076&qs=pros-and-cons#reviews) Users experience **chatbot issues** with outdated information, lack of personal support, and overwhelming notifications during busy times. [(6 mentions)](https://www.g2.com/products/livechat/reviews?filters%5Bsentiment_snippet%5D=2289838&qs=pros-and-cons#reviews) Users face **difficulties in chat management** , struggling with notifications and app accessibility during busy periods. [(5 mentions)](https://www.g2.com/products/livechat/reviews?filters%5Bsentiment_snippet%5D=2399617&qs=pros-and-cons#reviews) Users find LiveChat **expensive** , especially nonprofits struggling with high costs and confusing pricing for additional features. [(5 mentions)](https://www.g2.com/products/livechat/reviews?filters%5Bsentiment_snippet%5D=2399586&qs=pros-and-cons#reviews) Users feel LiveChat needs **improvements in AI integration and response templating** for a smoother experience and updated information. [(5 mentions)](https://www.g2.com/products/livechat/reviews?filters%5Bsentiment_snippet%5D=2399606&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of LiveChat ##### 1. Ease of Use Users value the **ease of use** of LiveChat, appreciating its efficient features for both customers and agents. [ See 24 mentions ](https://www.g2.com/products/livechat/reviews?filters%5Bsentiment_snippet%5D=1635429&qs=pros-and-cons#reviews) See Related User Reviews KS Kanika S. Mid-Market (51-1000 emp.) 4.0/5 "Transforms Customer Support into a Revenue Engine" What do you like about LiveChat? I like that LiveChat turns customer support into a revenue-driving function by enabling real-time interaction and improving response time. I appreciat PB Paul B. Small-Business (50 or fewer emp.) 5.0/5 "Let's offer powerful and fast support" What do you like about LiveChat? Canned responses, tags, and history, plus engagement features, make the support job easier and faster. Great support too! ##### 2. Features Users appreciate the **flexibility and customization** of LiveChat, enhancing engagement and streamlining communication with prospects. [ See 20 mentions ](https://www.g2.com/products/livechat/reviews?filters%5Bsentiment_snippet%5D=2361164&qs=pros-and-cons#reviews) See Related User Reviews ![Nick C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nick C.") NC Nick C. Mid-Market (51-1000 emp.) 4.0/5 "Well-Designed System with Powerful Add-On Modules for Lead Tracking" What do you like about LiveChat? System is very well thought out with lots of add on modules to make it easier to track and convert leads KS Kanika S. Mid-Market (51-1000 emp.) 4.0/5 "Transforms Customer Support into a Revenue Engine" What do you like about LiveChat? I like that LiveChat turns customer support into a revenue-driving function by enabling real-time interaction and improving response time. I appreciat ##### 3. Live Chat Users appreciate the **ease of use and setup** of LiveChat, enhancing effective communication with customers. [ See 19 mentions ](https://www.g2.com/products/livechat/reviews?filters%5Bsentiment_snippet%5D=2361176&qs=pros-and-cons#reviews) See Related User Reviews KS Kanika S. Mid-Market (51-1000 emp.) 4.0/5 "Transforms Customer Support into a Revenue Engine" What do you like about LiveChat? I like that LiveChat turns customer support into a revenue-driving function by enabling real-time interaction and improving response time. I appreciat ![Richie W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Richie W.") RW Richie W. 3.5/5 "Versatile Solution with Room for Unified Innovation" What do you like about LiveChat? I really like LiveChat's widget aesthetic, which projects an air of 'mature solution' to our end-users. The analytics charts are intuitive and present ##### 4. Helpful Users appreciate the **helpful real-time interactions** of LiveChat that enhance customer support and drive revenue effectively. [ See 16 mentions ](https://www.g2.com/products/livechat/reviews?filters%5Bsentiment_snippet%5D=1635255&qs=pros-and-cons#reviews) See Related User Reviews KS Kanika S. Mid-Market (51-1000 emp.) 4.0/5 "Transforms Customer Support into a Revenue Engine" What do you like about LiveChat? I like that LiveChat turns customer support into a revenue-driving function by enabling real-time interaction and improving response time. I appreciat PB Paul B. Small-Business (50 or fewer emp.) 5.0/5 "Let's offer powerful and fast support" What do you like about LiveChat? Canned responses, tags, and history, plus engagement features, make the support job easier and faster. Great support too! ##### 5. Easy Setup Users love the **easy setup** of LiveChat, appreciating its intuitive interface and prompt customer support. [ See 14 mentions ](https://www.g2.com/products/livechat/reviews?filters%5Bsentiment_snippet%5D=2361047&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Intuitive Experience Backed by Great Customer Support" What do you like about LiveChat? Very intuitive, great customer support from the team JJ Jake J. 3.0/5 "Basic Yet Easy-to-Use Customer Chat Tool" What do you like about LiveChat? I find LiveChat very easy to use, which really helps us communicate with our customers effectively. The initial setup was easy too. ### 5 Cons or Disadvantages of LiveChat ##### 1. Not Intuitive Users find the **interface not intuitive** , making it hard to locate settings and navigate between features. [ See 7 mentions ](https://www.g2.com/products/livechat/reviews?filters%5Bsentiment_snippet%5D=2361076&qs=pros-and-cons#reviews) See Related User Reviews ![Nick C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nick C.") NC Nick C. Mid-Market (51-1000 emp.) 4.0/5 "Well-Designed System with Powerful Add-On Modules for Lead Tracking" What do you dislike about LiveChat? Since text rebrand platform jumps between text and live chat displaying which makes locating settings difficult ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Intuitive Experience Backed by Great Customer Support" What do you dislike about LiveChat? it can be a bit confusing figuring out which products from the suite you need to achieve a certain result ##### 2. Chatbot Issues Users experience **chatbot issues** with outdated information, lack of personal support, and overwhelming notifications during busy times. [ See 6 mentions ](https://www.g2.com/products/livechat/reviews?filters%5Bsentiment_snippet%5D=2289838&qs=pros-and-cons#reviews) See Related User Reviews PB Paul B. Small-Business (50 or fewer emp.) 5.0/5 "Let's offer powerful and fast support" What do you dislike about LiveChat? Sometimes the notification sounds stop working, and I end up missing chats because of it, which is quite annoying. ![Tõnis J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tõnis J.") TJ Tõnis J. 4.5/5 "Dynamic Customer Interaction and Chatbot Flexibility" What do you dislike about LiveChat? I guess the chatbot is still a little bit of mystery because when I asked it to review our page, I'm not sure it takes the most current information. I ##### 3. Chat Management Users face **difficulties in chat management** , struggling with notifications and app accessibility during busy periods. [ See 5 mentions ](https://www.g2.com/products/livechat/reviews?filters%5Bsentiment_snippet%5D=2399617&qs=pros-and-cons#reviews) See Related User Reviews ![Nick C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nick C.") NC Nick C. Mid-Market (51-1000 emp.) 4.0/5 "Well-Designed System with Powerful Add-On Modules for Lead Tracking" What do you dislike about LiveChat? Since text rebrand platform jumps between text and live chat displaying which makes locating settings difficult PB Paul B. Small-Business (50 or fewer emp.) 5.0/5 "Let's offer powerful and fast support" What do you dislike about LiveChat? Sometimes the notification sounds stop working, and I end up missing chats because of it, which is quite annoying. ##### 4. Expensive Users find LiveChat **expensive** , especially nonprofits struggling with high costs and confusing pricing for additional features. [ See 5 mentions ](https://www.g2.com/products/livechat/reviews?filters%5Bsentiment_snippet%5D=2399586&qs=pros-and-cons#reviews) See Related User Reviews ![Marc-André M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marc-André M.") MM Marc-André M. 4.5/5 "Essential for Automotive Businesses" What do you dislike about LiveChat? I would love to be able to import our product inventory and allow agents to send 'Product tiles' in chat, or let an AI do the work and suggest vehicle EM Emmanuel M. Mid-Market (51-1000 emp.) 4.0/5 "Powerful AI Features, Still Room for Improved Pricing" What do you dislike about LiveChat? I'd love to see the AI features also be able to answer tickets with commonly asked questions. We have a lot of things that people ask over and over, a ##### 5. Improvements Needed Users feel LiveChat needs **improvements in AI integration and response templating** for a smoother experience and updated information. [ See 5 mentions ](https://www.g2.com/products/livechat/reviews?filters%5Bsentiment_snippet%5D=2399606&qs=pros-and-cons#reviews) See Related User Reviews KS Kanika S. Mid-Market (51-1000 emp.) 4.0/5 "Transforms Customer Support into a Revenue Engine" What do you dislike about LiveChat? I find advanced customization and workflow flexibility areas where LiveChat could improve. I need better skill-based routing, role-based dashboards, a ![Hans .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hans .") H Hans . 4.0/5 "Enhances Customer Interaction with Room for Improvement" What do you dislike about LiveChat? I think what LiveChat could improve is making it easier for getting templated responses or having it integrated with AI, as it would provide suggestio ![Zainab A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zainab A.") ZA Zainab A. Digital Marketing Specialist Mid-Market (51-1000 emp.) 3/6/2022 "Livechat is the Knight of helpdesk solutions." 5/5 What do you like best about LiveChat? Livechat has some of the best integration capabilities of any software I have used. With Livechat integrations , we have successfully introduced newer experiences into our overall Livechat use . For example , we have recently relied on Livechats integrations with Twilio and Calendly , to send messages to the mobile phones of customers and schedule them for appointments with a sales representative respectively. All of the aforementioned is done from within Livechats interface. Review collected by and hosted on G2.com. What do you dislike about LiveChat? Livechat is an integral part of our engagement strategy with our customers. It is a perfect platform for me. Review collected by and hosted on G2.com. What problems is LiveChat solving and how is that benefiting you? We simply have always used Livechat to communicate with our customers. Livechat has enabled us take real-time engagement with our customers , away from our website and mobile application , into their Twitter dm, Facebook messenger inbox , mobile phone SMS inbox etc Review collected by and hosted on G2.com. Show More 10/26/2022 Validated ReviewerIncentivizedSource: G2 invite ![Dawn F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dawn F.") DF Dawn F. Administrative Assistant Mid-Market (51-1000 emp.) 12/12/2017 "LiveChat is good, when it works" 4/5 What do you like best about LiveChat? The features are user friendly and self explanatory. Though sometimes there can be a language barrier. Review collected by and hosted on G2.com. What do you dislike about LiveChat? Nothing to dislike. In the year I have used the program, it's been ok so far. The experience was not bad. To some extent, it was just an issue because I had to utilize all the available features. The elements within the software are ideal and work with small or large organizations. Review collected by and hosted on G2.com. What problems is LiveChat solving and how is that benefiting you? Faster response, improved customer support satisfaction Review collected by and hosted on G2.com. Show More 1/19/2023 Validated ReviewerIncentivizedSource: G2 invite ![Buky Amenet S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Buky Amenet S.") BS Buky Amenet S. Strategic Marketing Specialist Enterprise (\> 1000 emp.) 10/17/2022 "A key sail on our customer engagement ship." 5/5 What do you like best about LiveChat? Livechat vast integration with critical social media platforms where my company has a presence, has made it possible for customers to reach out directly to our customer service team , without first needing to use our website or even our mobile application. This obviously has led to higher customer engagement with our customer service team and quicker resolution of customer complaints. Review collected by and hosted on G2.com. What do you dislike about LiveChat? Livechat is everything that I would want from an helpdesk solution and this is because it does more than the job of an helpdesk software solution for my team. Review collected by and hosted on G2.com. What problems is LiveChat solving and how is that benefiting you? I will think the need for a seamless helpdesk experience for our customers , drove our switch to Livechat. Livechat has improved resolution time for customer queries. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Ghazala P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ghazala P.") GP Ghazala P. Assistant manager Small-Business (50 or fewer emp.) 8/17/2022 "Best live chat platform provider" 4/5 What do you like best about LiveChat? Live chat provides a rapid and personalized communication with your clients which helps you grab your clients attention and get business from them. Live chat has very customer focused approach and it provides the right tools to help your business. Review collected by and hosted on G2.com. What do you dislike about LiveChat? It is relatively expensive than its competitors. Sometimes there is a lag in receiving chat messages which can cause unnecessary problems. Support takes time to respond and resolve the problem which we notify. Review collected by and hosted on G2.com. What problems is LiveChat solving and how is that benefiting you? Live chat helps us connecting with our customers in very efficient way. We optimize our work by creating several agent accounts and dividing employees into groups with a more focused approach. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Srikanth R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Srikanth R.") SR Srikanth R. Project Manager Information Technology and Services Mid-Market (51-1000 emp.) 8/23/2022 "It works flawlessly and has a stunning appearance." 5/5 What do you like best about LiveChat? The interface, great performance, and extra details about the visitor, such as their location, what they are typing, and how they are navigating our website, are all things I appreciate. Review collected by and hosted on G2.com. What do you dislike about LiveChat? There are no drawbacks to this; it serves our purposes perfectly. Review collected by and hosted on G2.com. What problems is LiveChat solving and how is that benefiting you? There are numerous integrations available: almost any CRM can be integrated, and it can also be integrated with Office 365, making it available across tools. This is one of their best features. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") AC Verified User in Consumer Services Mid-Market (51-1000 emp.) 8/2/2022 "Good for communicating with customers" 3.5/5 What do you like best about LiveChat? It allows immediate communication with customers and provides you with live chat and ticket functions. You can use different apps with Live Chat to enhance the experience. Review collected by and hosted on G2.com. What do you dislike about LiveChat? There are limits to the amount of agents that can be logged in and this also affects the reporting due to the tiered membership services Live Chat use Review collected by and hosted on G2.com. What problems is LiveChat solving and how is that benefiting you? It allows us to increase the number of channels we have with our customers. It's easy to integrate with existing services Review collected by and hosted on G2.com. Show More 9/15/2022 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Mariana S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mariana S.") MS Mariana S. Senior Marketing Specialist Enterprise (\> 1000 emp.) 4/15/2022 "More than an help desk toolkit." 5/5 What do you like best about LiveChat? Integrations are amongst the huge qualities which Livechat brings on the table for us. We have leveraged on Livechats vast integrations with other software products to , steadily increase our mailing list , communicate with people directly from our social media accounts and even for tracking the impact of our website chatting engagement with customers on overall product sales. Review collected by and hosted on G2.com. What do you dislike about LiveChat? Livechat at the moment , does not falter in anyway. For me personally, it is a perfect help desk platform. Review collected by and hosted on G2.com. What problems is LiveChat solving and how is that benefiting you? Real-time communication with our customers and prospects is a key marketing demand for my organisation and this is one of the major demands, which Livechat helps us address. With Livechat, we are finding it easier to communicate with sales prospects from almost anywhere : on our social media accounts , on our website and we are now even able to rely on Livechat integrations , to send text messaging based communication with sales prospects and customers. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Alan B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alan B.") AB Alan B. Client Success Representative Small-Business (50 or fewer emp.) 1/7/2022 "LiveChat Looks Great and Performs Great" 5/5 What do you like best about LiveChat? The desktop app provides such a smooth experience for our agents. They are able to provide service for multiple clients very easily. Supervisors have access to a lot of very useful reports. These have helped us identify CSAT issues and address them before they got out of hand. Review collected by and hosted on G2.com. What do you dislike about LiveChat? The biggest issues I've had are with the chatbot. When I modified the agent schedule, my modifications were applied and went into effect in my TimeZone, but the days I did not modify, were being affected in the time zone of a different supervisor. This was very confusing, and I found that it's best that only one person modify the chatbot's active schedule. Review collected by and hosted on G2.com. What problems is LiveChat solving and how is that benefiting you? The customers we service are very happy to be able to jump right into a conversation with a live agent, however, some of our clients don't have enough volume to merit a dedicated agent for 40 hours a week, so by combining low-volume clients, and cross-training our agents we are able to serve these multiple clients from one dashboard/one login. It's great! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Kimberly Y. M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kimberly Y. M.") KM Kimberly Y. M. CEO and Cofounder Small-Business (50 or fewer emp.) 1/3/2017 "LiveChat Review - 6 Year Customer" 5/5 What do you like best about LiveChat? LiveChat is very easy to set up and get your team started. They provide great tools for education and training our team. Within hours, they are ready to go live. Their customer service is also very responsive and thoughtful in helping us resolve problems. Also like the flexibility to change #of seats based on the cyclical nature of our business. We recently hired a team to staff LiveChat. Training tools made it easy to onboard them quickly. Review collected by and hosted on G2.com. What do you dislike about LiveChat? None that I've experienced. Every issue raised was solved. I wish features like work scheduler were available with our basic subscription. Review collected by and hosted on G2.com. What problems is LiveChat solving and how is that benefiting you? We wanted customers help while they are live on our site so they could quickly start benefiting from the resource. A couple of cool tools like Join.Me and attaching screenshots during the chats are super helpful. Our customers love how quickly we respond and see their actual experience. Review collected by and hosted on G2.com. Show More 1/4/2022 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Fola M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fola M.") FM Fola M. Integrated Markeing Specialist Enterprise (\> 1000 emp.) 3/7/2022 "More than an helpdesk solution." 5/5 What do you like best about LiveChat? Asides being able to communicate with customers on our website and mobile application, Livechat makes it possible to reach our customers and engage with them , across multiple channels like Facebook messenger , WhatsApp and even via text messaging. Being able to do the above ensures that we always have multiple mediums of communication with most of our customers , which in turn has meant more effective engagement. Review collected by and hosted on G2.com. What do you dislike about LiveChat? Nothing. I have used Livechat in my past place of work and my current company, over the past five year. For me , there is no better helpdesk tool than Livechat , when it comes to effective conversational engagement with target leads and customers in real-time. Review collected by and hosted on G2.com. What problems is LiveChat solving and how is that benefiting you? Livechat provides us with a variety of ways , through which we can engage in real-time conversations with customers and sales prospects , where they are most likely to provide us with a response. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Top-Rated Alternatives [ ![Zendesk for Customer Service](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,019) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ ![Fin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ ![Tidio](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tidio") Tidio 4.6/5(1,959) ](https://www.g2.com/products/tidio/reviews) [ View All Alternatives ](https://www.g2.com/products/livechat/competitors/alternatives) ##### Categories on G2 [Live Chat](https://www.g2.com/categories/live-chat)[Conversational Marketing](https://www.g2.com/categories/conversational-marketing)[Customer Self-Service](https://www.g2.com/categories/customer-self-service) [Live Chat](https://www.g2.com/categories/live-chat)[Conversational Marketing](https://www.g2.com/categories/conversational-marketing)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Chatbots](https://www.g2.com/categories/chatbots)[Help Desk](https://www.g2.com/categories/help-desk)[Conversational Support](https://www.g2.com/categories/conversational-support)[Customer Service Automation](https://www.g2.com/categories/customer-service-automation)[Conversational Commerce Platforms](https://www.g2.com/categories/conversational-commerce-platforms) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What is the best free CAD viewer for Mac that can handle big 3D assemblies smoothly without crashing or degrading performance on complex geometry?](https://www.g2.com/discussions/what-is-the-best-free-cad-viewer-for-mac-that-can-handle-big-3d-assemblies-smoothly-without-crashing-on-complex-geometry)[Best SMS marketing software for small businesses](https://www.g2.com/discussions/which-sms-marketing-tools-actually-work-for-small-businesses)[What is the best website builder for e-commerce stores?](https://www.g2.com/discussions/what-is-the-best-website-builder-for-e-commerce-stores) [Best partner management system for increasing revenue](https://www.g2.com/discussions/best-partner-management-system-for-increasing-revenue)[Best enterprise resource planning software](https://www.g2.com/discussions/best-enterprise-resource-planning-erp-software-what-s-your-top-pick)[Pros and Cons Details](https://www.g2.com/products/livechat/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)