I like that livechat integrates with the most popular mainstream messaging apps. This enables our customers to interact with our support team via their favorite messaging app. We are even able to move conversations with our customers beyond chat messaging via their app, into video calls or screensharing sessions. Review collected by and hosted on G2.com.

As far as I am concerned, Livechat happens to be one of those few software solutions, with which my team is currently unable to exhaust its use-case scenarios. I have no complaint about this software, based on my experience. Review collected by and hosted on G2.com.

I hold Livechat's ticketing system in high regard. This system allows me to work with multiple colleagues on a customer support query, while keeping all collaboration and communication efforts within the Livechat platform. With the ability to assign tags to tickets, I can easily identify them later and group resolved tickets together, making it easier to track trends and identify common customer service problems. Review collected by and hosted on G2.com.

Livechat is one of the few software products that I use that has consistently exceeded my expectations. Over the years, this helpdesk software has only improved, giving me no reason to be dissatisfied. Review collected by and hosted on G2.com.

Automation and asynchronous communication. easy to use for small business owners Review collected by and hosted on G2.com.

Learning curve is kind of tricky, but at least the support is good, and they help you. Review collected by and hosted on G2.com.

Livechat has some of the best integration capabilities of any software I have used. With Livechat integrations, we have successfully introduced newer experiences into our overall Livechat use. For example, we have recently relied on Livechat's integrations with Twilio and Calendly, to send messages to the mobile phones of customers and schedule them for appointments with a sales representative respectively. All of the aforementioned is done from within Livechat's interface. Review collected by and hosted on G2.com.

Livechat is an integral part of our engagement strategy with our customers. It is a perfect platform for me. Review collected by and hosted on G2.com.

The features are user friendly and self explanatory. Though sometimes there can be a language barrier. Review collected by and hosted on G2.com.

Nothing to dislike. In the year I have used the program, it's been ok so far. The experience was not bad. To some extent, it was just an issue because I had to utilize all the available features. The elements within the software are ideal and work with small or large organizations. Review collected by and hosted on G2.com.

Livechat vast integration with critical social media platforms where my company has a presence, has made it possible for customers to reach out directly to our customer service team, without first needing to use our website or even our mobile application. This obviously has led to higher customer engagement with our customer service team and quicker resolution of customer complaints. Review collected by and hosted on G2.com.

Livechat is everything that I would want from a helpdesk solution and this is because it does more than the job of a helpdesk software solution for my team. Review collected by and hosted on G2.com.

Live chat provides a rapid and personalized communication with your clients which helps you grab your clients attention and get business from them. Live chat has very customer focused approach and it provides the right tools to help your business. Review collected by and hosted on G2.com.

It is relatively expensive than its competitors. Sometimes there is a lag in receiving chat messages which can cause unnecessary problems. Support takes time to respond and resolve the problem which we notify. Review collected by and hosted on G2.com.

The interface, great performance, and extra details about the visitor, such as their location, what they are typing, and how they are navigating our website, are all things I appreciate. Review collected by and hosted on G2.com.

There are no drawbacks to this; it serves our purposes perfectly. Review collected by and hosted on G2.com.

It allows immediate communication with customers and provides you with live chat and ticket functions. You can use different apps with Live Chat to enhance the experience. Review collected by and hosted on G2.com.

There are limits to the amount of agents that can be logged in and this also affects the reporting due to the tiered membership services Live Chat use Review collected by and hosted on G2.com.

Integrations are amongst the huge qualities which Livechat brings on the table for us. We have leveraged on Livechats vast integrations with other software products to , steadily increase our mailing list , communicate with people directly from our social media accounts and even for tracking the impact of our website chatting engagement with customers on overall product sales. Review collected by and hosted on G2.com.

Livechat at the moment , does not falter in anyway. For me personally, it is a perfect help desk platform. Review collected by and hosted on G2.com.