Generated from real user reviews
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Nick C.
Mid-Market (51-1000 emp.)
4.0/5
"Well-Designed System with Powerful Add-On Modules for Lead Tracking"
What do you like about LiveChat?
System is very well thought out with lots of add on modules to make it easier to track and convert leads
Kanika S.
Mid-Market (51-1000 emp.)
4.0/5
"Transforms Customer Support into a Revenue Engine"
What do you like about LiveChat?
I like that LiveChat turns customer support into a revenue-driving function by enabling real-time interaction and improving response time. I appreciat
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Kanika S.
Mid-Market (51-1000 emp.)
4.0/5
"Transforms Customer Support into a Revenue Engine"
What do you like about LiveChat?
I like that LiveChat turns customer support into a revenue-driving function by enabling real-time interaction and improving response time. I appreciat
Richie W.
3.5/5
"Versatile Solution with Room for Unified Innovation"
What do you like about LiveChat?
I really like LiveChat's widget aesthetic, which projects an air of 'mature solution' to our end-users. The analytics charts are intuitive and present
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Verified User
Mid-Market (51-1000 emp.)
5.0/5
"Intuitive Experience Backed by Great Customer Support"
What do you like about LiveChat?
Very intuitive, great customer support from the team
Jake J.
3.0/5
"Basic Yet Easy-to-Use Customer Chat Tool"
What do you like about LiveChat?
I find LiveChat very easy to use, which really helps us communicate with our customers effectively. The initial setup was easy too.
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Nick C.
Mid-Market (51-1000 emp.)
4.0/5
"Well-Designed System with Powerful Add-On Modules for Lead Tracking"
What do you dislike about LiveChat?
Since text rebrand platform jumps between text and live chat displaying which makes locating settings difficult
Verified User
Mid-Market (51-1000 emp.)
5.0/5
"Intuitive Experience Backed by Great Customer Support"
What do you dislike about LiveChat?
it can be a bit confusing figuring out which products from the suite you need to achieve a certain result
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Paul B.
Small-Business (50 or fewer emp.)
5.0/5
"Let's offer powerful and fast support"
What do you dislike about LiveChat?
Sometimes the notification sounds stop working, and I end up missing chats because of it, which is quite annoying.
Tõnis J.
4.5/5
"Dynamic Customer Interaction and Chatbot Flexibility"
What do you dislike about LiveChat?
I guess the chatbot is still a little bit of mystery because when I asked it to review our page, I'm not sure it takes the most current information. I
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Nick C.
Mid-Market (51-1000 emp.)
4.0/5
"Well-Designed System with Powerful Add-On Modules for Lead Tracking"
What do you dislike about LiveChat?
Since text rebrand platform jumps between text and live chat displaying which makes locating settings difficult
Paul B.
Small-Business (50 or fewer emp.)
5.0/5
"Let's offer powerful and fast support"
What do you dislike about LiveChat?
Sometimes the notification sounds stop working, and I end up missing chats because of it, which is quite annoying.
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Marc-André M.
4.5/5
"Essential for Automotive Businesses"
What do you dislike about LiveChat?
I would love to be able to import our product inventory and allow agents to send 'Product tiles' in chat, or let an AI do the work and suggest vehicle
Emmanuel M.
Mid-Market (51-1000 emp.)
4.0/5
"Powerful AI Features, Still Room for Improved Pricing"
What do you dislike about LiveChat?
I'd love to see the AI features also be able to answer tickets with commonly asked questions. We have a lot of things that people ask over and over, a
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Kanika S.
Mid-Market (51-1000 emp.)
4.0/5
"Transforms Customer Support into a Revenue Engine"
What do you dislike about LiveChat?
I find advanced customization and workflow flexibility areas where LiveChat could improve. I need better skill-based routing, role-based dashboards, a
Hans .
4.0/5
"Enhances Customer Interaction with Room for Improvement"
What do you dislike about LiveChat?
I think what LiveChat could improve is making it easier for getting templated responses or having it integrated with AI, as it would provide suggestio
very good tool to handle customer inquiries and responses Review collected by and hosted on G2.com.
maybe need to be more interactive but in general very nice Review collected by and hosted on G2.com.
Easy to use, customer support is excellent using their own technology with the support of a person when additional assistance is needed Review collected by and hosted on G2.com.
Would like to see more notifications about changes or updates to the system Review collected by and hosted on G2.com.
LiveChat has proven to be a reliable chat platform that is straightforward to implement and set up. The customer support has also been excellent. Review collected by and hosted on G2.com.
The cost of licenses can become confusing when you start adding additional features. Review collected by and hosted on G2.com.
Lots of integrations can be added, their ai to change the text to make it nicer and such tools help a lot. Review collected by and hosted on G2.com.
Gets very laggy when there are a lot of agents and customers. Review collected by and hosted on G2.com.
Ease of use and the automation options it allows Review collected by and hosted on G2.com.
Nothing, I am happy with it as it is. A great service Review collected by and hosted on G2.com.
We have recently begun using the Help Ticketing system along with Live Chat, and it has been helping us streamline client requests by bringing everything together in a single system. Review collected by and hosted on G2.com.
It would be great if Help Tickets with similar issues could be connected for tracking/resolution. Review collected by and hosted on G2.com.
This product is user-friendly and features an excellent sandbox. Additionally, you don't need to have technical expertise to use it. Review collected by and hosted on G2.com.
There is nothing negative to mention. Additionally, it offers excellent security features. Review collected by and hosted on G2.com.
I like that clients can access livechat 24/7 and can leave what they are interested in or needing at any time, even after hours. Review collected by and hosted on G2.com.
It is hard to find your way around options for things like mobile phone appearance and settings. Review collected by and hosted on G2.com.
****Adding this information to provide details about trial experience***
Platform access type and duration: I trialed Starter small business license from LiveChat and had a 1 year access. The access was from August 23 – 24.
What I liked: It had a clean and intuitive interface and did promote that it had robust analytics Review collected by and hosted on G2.com.
Due to the trial period, I did not really get to see the analytics in action. General reason for not going past trial is because I did not feel that the system would provide the level of security that I felt I needed Review collected by and hosted on G2.com.
Janky UI, continually trys to force you to add their website widget even if it's not what you want to do. Review collected by and hosted on G2.com.
Very poor customer service and slimy billing practice Review collected by and hosted on G2.com.