Generated from real user reviews
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Nick C.
Mid-Market (51-1000 emp.)
4.0/5
"Well-Designed System with Powerful Add-On Modules for Lead Tracking"
What do you like about LiveChat?
System is very well thought out with lots of add on modules to make it easier to track and convert leads
Kanika S.
Mid-Market (51-1000 emp.)
4.0/5
"Transforms Customer Support into a Revenue Engine"
What do you like about LiveChat?
I like that LiveChat turns customer support into a revenue-driving function by enabling real-time interaction and improving response time. I appreciat
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Kanika S.
Mid-Market (51-1000 emp.)
4.0/5
"Transforms Customer Support into a Revenue Engine"
What do you like about LiveChat?
I like that LiveChat turns customer support into a revenue-driving function by enabling real-time interaction and improving response time. I appreciat
Richie W.
3.5/5
"Versatile Solution with Room for Unified Innovation"
What do you like about LiveChat?
I really like LiveChat's widget aesthetic, which projects an air of 'mature solution' to our end-users. The analytics charts are intuitive and present
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Verified User
Mid-Market (51-1000 emp.)
5.0/5
"Intuitive Experience Backed by Great Customer Support"
What do you like about LiveChat?
Very intuitive, great customer support from the team
Jake J.
3.0/5
"Basic Yet Easy-to-Use Customer Chat Tool"
What do you like about LiveChat?
I find LiveChat very easy to use, which really helps us communicate with our customers effectively. The initial setup was easy too.
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Nick C.
Mid-Market (51-1000 emp.)
4.0/5
"Well-Designed System with Powerful Add-On Modules for Lead Tracking"
What do you dislike about LiveChat?
Since text rebrand platform jumps between text and live chat displaying which makes locating settings difficult
Verified User
Mid-Market (51-1000 emp.)
5.0/5
"Intuitive Experience Backed by Great Customer Support"
What do you dislike about LiveChat?
it can be a bit confusing figuring out which products from the suite you need to achieve a certain result
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Paul B.
Small-Business (50 or fewer emp.)
5.0/5
"Let's offer powerful and fast support"
What do you dislike about LiveChat?
Sometimes the notification sounds stop working, and I end up missing chats because of it, which is quite annoying.
Tõnis J.
4.5/5
"Dynamic Customer Interaction and Chatbot Flexibility"
What do you dislike about LiveChat?
I guess the chatbot is still a little bit of mystery because when I asked it to review our page, I'm not sure it takes the most current information. I
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Nick C.
Mid-Market (51-1000 emp.)
4.0/5
"Well-Designed System with Powerful Add-On Modules for Lead Tracking"
What do you dislike about LiveChat?
Since text rebrand platform jumps between text and live chat displaying which makes locating settings difficult
Paul B.
Small-Business (50 or fewer emp.)
5.0/5
"Let's offer powerful and fast support"
What do you dislike about LiveChat?
Sometimes the notification sounds stop working, and I end up missing chats because of it, which is quite annoying.
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Marc-André M.
4.5/5
"Essential for Automotive Businesses"
What do you dislike about LiveChat?
I would love to be able to import our product inventory and allow agents to send 'Product tiles' in chat, or let an AI do the work and suggest vehicle
Emmanuel M.
Mid-Market (51-1000 emp.)
4.0/5
"Powerful AI Features, Still Room for Improved Pricing"
What do you dislike about LiveChat?
I'd love to see the AI features also be able to answer tickets with commonly asked questions. We have a lot of things that people ask over and over, a
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Kanika S.
Mid-Market (51-1000 emp.)
4.0/5
"Transforms Customer Support into a Revenue Engine"
What do you dislike about LiveChat?
I find advanced customization and workflow flexibility areas where LiveChat could improve. I need better skill-based routing, role-based dashboards, a
Hans .
4.0/5
"Enhances Customer Interaction with Room for Improvement"
What do you dislike about LiveChat?
I think what LiveChat could improve is making it easier for getting templated responses or having it integrated with AI, as it would provide suggestio
Good support, fast response to questions. Review collected by and hosted on G2.com.
I can't think of any issues with the LiveChat products. Review collected by and hosted on G2.com.
I like LiveChat's good user interface and how it's easy to use. It's better than other options available, which makes it valuable for my sales and customer support tasks. Additionally, the setup for users is easy. Review collected by and hosted on G2.com.
I find the integration with other systems, especially CRM like Salesforce, to be very limited and buggy. There's also weak technical support for these integrations, which is frustrating. The setup for integrations is quite troublesome (not intuitive, and very limited documentation available), even though setting up LiveChat for users is easy. Review collected by and hosted on G2.com.
It has been useful for the user support in my website Review collected by and hosted on G2.com.
I like everything. I don't have any complains Review collected by and hosted on G2.com.
System is very well thought out with lots of add on modules to make it easier to track and convert leads Review collected by and hosted on G2.com.
Since text rebrand platform jumps between text and live chat displaying which makes locating settings difficult Review collected by and hosted on G2.com.
I find LiveChat easy to use, which is a big plus for me. Their support team is great, always there when needed. I really like the real-time response feature for customer questions. The cards and WhatsApp integration are valuable tools we frequently use, and setting up agents is super easy. Review collected by and hosted on G2.com.
I think the sudden price raising wasn't so well communicated. Review collected by and hosted on G2.com.
Very intuitive, great customer support from the team Review collected by and hosted on G2.com.
it can be a bit confusing figuring out which products from the suite you need to achieve a certain result Review collected by and hosted on G2.com.
I like the support team, as they usually are quick and eager to reply. The last few interactions helped me particularly to enhance better flow for the chatbot. Thanks to Wojtek and Seamus. Review collected by and hosted on G2.com.
I think the search feature for the chatbot should be more intuitive. Review collected by and hosted on G2.com.
I like the ability to customize certain features in LiveChat. I find the Pre-chat Form particularly helpful as it allows me to filter out bad prospects. Review collected by and hosted on G2.com.
Sometimes it doesn't sync well with my phone. Review collected by and hosted on G2.com.
I like that LiveChat is easy to integrate, which makes it simple to get started. Review collected by and hosted on G2.com.
Support is not in my native language (Brazilian Portuguese). Cost in USD (our currency is BRL). Low-touch support. No legal entity in Brazil. Review collected by and hosted on G2.com.
I find LiveChat very easy to use, which really helps us communicate with our customers effectively. The initial setup was easy too. Review collected by and hosted on G2.com.
Price Review collected by and hosted on G2.com.