Livechat is not just about answering to customer chat messages, rather it provides us with a variety of tools with which we can engage customers. Some of my favourite engagement tools on Livechat include targeted messaging, high catchers, canned responses and messaging sneak-peek. Review collected by and hosted on G2.com.

Livechat does things for us, which no other tool has done and appears to be able to do. With Livechat not only are we able to engage our customers, but we are engaging them from just about anywhere. Review collected by and hosted on G2.com.

I like that you are able to get a quick and effective response from any company that uses this product. It is a very smooth running quick chat software that allows you to get quick answers. Review collected by and hosted on G2.com.

Sometimes when a person leaves the chat, it appears they are still on there. I would like it to delete itself or go give a message that allows to see that the person has left. Review collected by and hosted on G2.com.

I like the avalanche of customer engagement tools which Livechat provides, to trigger or maintain conversations with website visitors all through their stay on our website. Tools such as chat history, chat message targeting, chat routing etc ensures that we are triggering messages with potential customers at the right time, extracting important analytical data from such conversations and most importantly, that we are assigning the right personnel to communicate with every customer we engage. Review collected by and hosted on G2.com.

Absolutely nothing. When it comes to Livechats customer service tool, I haven't come across a better option. At least not yet. Review collected by and hosted on G2.com.

LiveChat has a unique user interface allowing users to easily navigate through and initiate chats with our customer support team. Prices are also reasonable considering all the products and features provided. Review collected by and hosted on G2.com.

There is nothing I particularly dislike about Live Chat. It's the #1 tool when compared to alternatives like Intercom. Review collected by and hosted on G2.com.

LiveChat is very easy to integrate with your existing website and it is very easy to manage the setup as well as the maintenance. LiveChat also provides an application through which the admins can easily manage the users. Review collected by and hosted on G2.com.

LiveChat is not very customizable and it does not support automation to very great detail. It would be great if the LiveChat team could improve on the automation. Review collected by and hosted on G2.com.

LiveChat out of the box provides a Support team with enough customization and flexibility to provide an efficient real-time support service to a varied customer population or can be crafted to provide a quality experience to one customer base in particular. Chatbot services compliment the LiveChat platform well and there is an impressive app marketplace offering to further configure your instance of LiveChat to meet your needs. Uptime for the tool and maintenance windows were very infrequent as well. Review collected by and hosted on G2.com.

If your support team needs to scale to meet a large customer population, LiveChat could handicap your throughput. Waiting customer queues cannot grow past a certain point and additional customers will be redirected to other channels instead of being placed in line to connect with the next available representative. Review collected by and hosted on G2.com.

It is easy to set up but for chatbot it needs to be subscribed to another 3rd party that provides chatbot and that's additional cost for our operations. They could have added that feature Review collected by and hosted on G2.com.

Livechat is an older type of chat tool, where visitor can only just ask something by entering their information prior to get in touch with the live support and nowadays people don't want more process. Review collected by and hosted on G2.com.

The ease of use, easily customizable and great communication tools with customers. Review collected by and hosted on G2.com.

Could use some more custom rooms for chat to separate chats based on needs. Review collected by and hosted on G2.com.

Livechat basically makes it possible to engage our customers from wherever they are. With Livechat, our customers can communicate with the support team from our social media accounts or even right from their WhatsApp accounts. Review collected by and hosted on G2.com.

Very satisfactory experience I have had with Livechat. It completely meets all of our business and functional needs in terms of customer engagement. Review collected by and hosted on G2.com.

LiveChat provides instant feedback when your organization's website has a visitor. Upon examining the visitor in LiveChat's queue, you are given extremely detailed information about the visitor in question. Users of LiveChat are able to see a visitor's location, local time zone, time spent on the website, and when they depart. Chat messages are given their own notification windows, which allow users to return to other duties while they wait for visitors to initiate conversation or reply to messages. Users are able to see what visitors are typing as they are crafting their messages, though the visitors are unable to see what users are typing on their end. LiveChat's messaging feature, its primary function, works almost flawlessly. Furthermore, LiveChat provides users with several options regarding how they want to customize their experience. Users are able to create chat tickets for visitors, monitor multiple chat threads simultaneously, craft pre-written greetings and responses to frequently asked questions, and create profiles for multiple agents who can monitor LiveChat in rotating shifts. Overall, LiveChat has the features and flexibility to make it a necessity for any organization that takes real-time engagement with visitors to their website seriously. Review collected by and hosted on G2.com.

The only recurring issue with LiveChat is that its notifications are sometimes inconsistent. When users of LiveChat log in and begin monitoring their website's visitors, chat messages will sometimes not appear. While LiveChat does provide an option for users to begin accepting chats as soon as they log into the service, this does not seem to always work. While LiveChat will prompt users to let them know that they are not able to accept messages until confirming their consent to do so, this should not happen if users have already predetermined their preferences. Why this occurs is unknown, and it can sometimes cause us to miss out on chats with visitors who have questions. If LiveChat could iron this kink out, their software would be almost flawless. Review collected by and hosted on G2.com.