--- title: LiveChat Reviews meta\_title: 'LiveChat Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 810 reviews by the users' company size, role or industry to find out how LiveChat works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 810 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### LiveChat Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **ease of use** of LiveChat, appreciating its efficient features for both customers and agents. [(24 mentions)](https://www.g2.com/products/livechat/reviews?filters%5Bsentiment_snippet%5D=1635429&qs=pros-and-cons#reviews) Users appreciate the **flexibility and customization** of LiveChat, enhancing engagement and streamlining communication with prospects. [(20 mentions)](https://www.g2.com/products/livechat/reviews?filters%5Bsentiment_snippet%5D=2361164&qs=pros-and-cons#reviews) Users appreciate the **ease of use and setup** of LiveChat, enhancing effective communication with customers. [(19 mentions)](https://www.g2.com/products/livechat/reviews?filters%5Bsentiment_snippet%5D=2361176&qs=pros-and-cons#reviews) Users appreciate the **helpful real-time interactions** of LiveChat that enhance customer support and drive revenue effectively. [(16 mentions)](https://www.g2.com/products/livechat/reviews?filters%5Bsentiment_snippet%5D=1635255&qs=pros-and-cons#reviews) Users love the **easy setup** of LiveChat, appreciating its intuitive interface and prompt customer support. [(14 mentions)](https://www.g2.com/products/livechat/reviews?filters%5Bsentiment_snippet%5D=2361047&qs=pros-and-cons#reviews) Users find the **interface not intuitive** , making it hard to locate settings and navigate between features. [(7 mentions)](https://www.g2.com/products/livechat/reviews?filters%5Bsentiment_snippet%5D=2361076&qs=pros-and-cons#reviews) Users experience **chatbot issues** with outdated information, lack of personal support, and overwhelming notifications during busy times. [(6 mentions)](https://www.g2.com/products/livechat/reviews?filters%5Bsentiment_snippet%5D=2289838&qs=pros-and-cons#reviews) Users face **difficulties in chat management** , struggling with notifications and app accessibility during busy periods. [(5 mentions)](https://www.g2.com/products/livechat/reviews?filters%5Bsentiment_snippet%5D=2399617&qs=pros-and-cons#reviews) Users find LiveChat **expensive** , especially nonprofits struggling with high costs and confusing pricing for additional features. [(5 mentions)](https://www.g2.com/products/livechat/reviews?filters%5Bsentiment_snippet%5D=2399586&qs=pros-and-cons#reviews) Users feel LiveChat needs **improvements in AI integration and response templating** for a smoother experience and updated information. [(5 mentions)](https://www.g2.com/products/livechat/reviews?filters%5Bsentiment_snippet%5D=2399606&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of LiveChat ##### 1. Ease of Use Users value the **ease of use** of LiveChat, appreciating its efficient features for both customers and agents. [ See 24 mentions ](https://www.g2.com/products/livechat/reviews?filters%5Bsentiment_snippet%5D=1635429&qs=pros-and-cons#reviews) See Related User Reviews KS Kanika S. Mid-Market (51-1000 emp.) 4.0/5 "Transforms Customer Support into a Revenue Engine" What do you like about LiveChat? I like that LiveChat turns customer support into a revenue-driving function by enabling real-time interaction and improving response time. I appreciat PB Paul B. Small-Business (50 or fewer emp.) 5.0/5 "Let's offer powerful and fast support" What do you like about LiveChat? Canned responses, tags, and history, plus engagement features, make the support job easier and faster. Great support too! ##### 2. Features Users appreciate the **flexibility and customization** of LiveChat, enhancing engagement and streamlining communication with prospects. [ See 20 mentions ](https://www.g2.com/products/livechat/reviews?filters%5Bsentiment_snippet%5D=2361164&qs=pros-and-cons#reviews) See Related User Reviews ![Nick C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nick C.") NC Nick C. Mid-Market (51-1000 emp.) 4.0/5 "Well-Designed System with Powerful Add-On Modules for Lead Tracking" What do you like about LiveChat? System is very well thought out with lots of add on modules to make it easier to track and convert leads KS Kanika S. Mid-Market (51-1000 emp.) 4.0/5 "Transforms Customer Support into a Revenue Engine" What do you like about LiveChat? I like that LiveChat turns customer support into a revenue-driving function by enabling real-time interaction and improving response time. I appreciat ##### 3. Live Chat Users appreciate the **ease of use and setup** of LiveChat, enhancing effective communication with customers. [ See 19 mentions ](https://www.g2.com/products/livechat/reviews?filters%5Bsentiment_snippet%5D=2361176&qs=pros-and-cons#reviews) See Related User Reviews KS Kanika S. Mid-Market (51-1000 emp.) 4.0/5 "Transforms Customer Support into a Revenue Engine" What do you like about LiveChat? I like that LiveChat turns customer support into a revenue-driving function by enabling real-time interaction and improving response time. I appreciat ![Richie W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Richie W.") RW Richie W. 3.5/5 "Versatile Solution with Room for Unified Innovation" What do you like about LiveChat? I really like LiveChat's widget aesthetic, which projects an air of 'mature solution' to our end-users. The analytics charts are intuitive and present ##### 4. Helpful Users appreciate the **helpful real-time interactions** of LiveChat that enhance customer support and drive revenue effectively. [ See 16 mentions ](https://www.g2.com/products/livechat/reviews?filters%5Bsentiment_snippet%5D=1635255&qs=pros-and-cons#reviews) See Related User Reviews KS Kanika S. Mid-Market (51-1000 emp.) 4.0/5 "Transforms Customer Support into a Revenue Engine" What do you like about LiveChat? I like that LiveChat turns customer support into a revenue-driving function by enabling real-time interaction and improving response time. I appreciat PB Paul B. Small-Business (50 or fewer emp.) 5.0/5 "Let's offer powerful and fast support" What do you like about LiveChat? Canned responses, tags, and history, plus engagement features, make the support job easier and faster. Great support too! ##### 5. Easy Setup Users love the **easy setup** of LiveChat, appreciating its intuitive interface and prompt customer support. [ See 14 mentions ](https://www.g2.com/products/livechat/reviews?filters%5Bsentiment_snippet%5D=2361047&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Intuitive Experience Backed by Great Customer Support" What do you like about LiveChat? Very intuitive, great customer support from the team JJ Jake J. 3.0/5 "Basic Yet Easy-to-Use Customer Chat Tool" What do you like about LiveChat? I find LiveChat very easy to use, which really helps us communicate with our customers effectively. The initial setup was easy too. ### 5 Cons or Disadvantages of LiveChat ##### 1. Not Intuitive Users find the **interface not intuitive** , making it hard to locate settings and navigate between features. [ See 7 mentions ](https://www.g2.com/products/livechat/reviews?filters%5Bsentiment_snippet%5D=2361076&qs=pros-and-cons#reviews) See Related User Reviews ![Nick C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nick C.") NC Nick C. Mid-Market (51-1000 emp.) 4.0/5 "Well-Designed System with Powerful Add-On Modules for Lead Tracking" What do you dislike about LiveChat? Since text rebrand platform jumps between text and live chat displaying which makes locating settings difficult ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Intuitive Experience Backed by Great Customer Support" What do you dislike about LiveChat? it can be a bit confusing figuring out which products from the suite you need to achieve a certain result ##### 2. Chatbot Issues Users experience **chatbot issues** with outdated information, lack of personal support, and overwhelming notifications during busy times. [ See 6 mentions ](https://www.g2.com/products/livechat/reviews?filters%5Bsentiment_snippet%5D=2289838&qs=pros-and-cons#reviews) See Related User Reviews PB Paul B. Small-Business (50 or fewer emp.) 5.0/5 "Let's offer powerful and fast support" What do you dislike about LiveChat? Sometimes the notification sounds stop working, and I end up missing chats because of it, which is quite annoying. ![Tõnis J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tõnis J.") TJ Tõnis J. 4.5/5 "Dynamic Customer Interaction and Chatbot Flexibility" What do you dislike about LiveChat? I guess the chatbot is still a little bit of mystery because when I asked it to review our page, I'm not sure it takes the most current information. I ##### 3. Chat Management Users face **difficulties in chat management** , struggling with notifications and app accessibility during busy periods. [ See 5 mentions ](https://www.g2.com/products/livechat/reviews?filters%5Bsentiment_snippet%5D=2399617&qs=pros-and-cons#reviews) See Related User Reviews ![Nick C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nick C.") NC Nick C. Mid-Market (51-1000 emp.) 4.0/5 "Well-Designed System with Powerful Add-On Modules for Lead Tracking" What do you dislike about LiveChat? Since text rebrand platform jumps between text and live chat displaying which makes locating settings difficult PB Paul B. Small-Business (50 or fewer emp.) 5.0/5 "Let's offer powerful and fast support" What do you dislike about LiveChat? Sometimes the notification sounds stop working, and I end up missing chats because of it, which is quite annoying. ##### 4. Expensive Users find LiveChat **expensive** , especially nonprofits struggling with high costs and confusing pricing for additional features. [ See 5 mentions ](https://www.g2.com/products/livechat/reviews?filters%5Bsentiment_snippet%5D=2399586&qs=pros-and-cons#reviews) See Related User Reviews ![Marc-André M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marc-André M.") MM Marc-André M. 4.5/5 "Essential for Automotive Businesses" What do you dislike about LiveChat? I would love to be able to import our product inventory and allow agents to send 'Product tiles' in chat, or let an AI do the work and suggest vehicle EM Emmanuel M. Mid-Market (51-1000 emp.) 4.0/5 "Powerful AI Features, Still Room for Improved Pricing" What do you dislike about LiveChat? I'd love to see the AI features also be able to answer tickets with commonly asked questions. We have a lot of things that people ask over and over, a ##### 5. Improvements Needed Users feel LiveChat needs **improvements in AI integration and response templating** for a smoother experience and updated information. [ See 5 mentions ](https://www.g2.com/products/livechat/reviews?filters%5Bsentiment_snippet%5D=2399606&qs=pros-and-cons#reviews) See Related User Reviews KS Kanika S. Mid-Market (51-1000 emp.) 4.0/5 "Transforms Customer Support into a Revenue Engine" What do you dislike about LiveChat? I find advanced customization and workflow flexibility areas where LiveChat could improve. I need better skill-based routing, role-based dashboards, a ![Hans .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hans .") H Hans . 4.0/5 "Enhances Customer Interaction with Room for Improvement" What do you dislike about LiveChat? I think what LiveChat could improve is making it easier for getting templated responses or having it integrated with AI, as it would provide suggestio ![Akshay D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Akshay D.") AD Akshay D. Web Developer Small-Business (50 or fewer emp.) 2/2/2022 "LiveChat provides me the perfect tool for customer engagement..." 5/5 What do you like best about LiveChat? LiveChat has a unique user interface allowing users to easily navigate through and initiate chats with our customer support team. Prices are also reasonable considering all the products and features provided. Review collected by and hosted on G2.com. What do you dislike about LiveChat? There is nothing I particularly dislike about Live Chat. It's the #1 tool when compared to alternatives like Intercom. Review collected by and hosted on G2.com. What problems is LiveChat solving and how is that benefiting you? LiveChat allows me to engage with our website visitors regardless of their location through our website. It provides a plethora of features and also valued features like IP blocking to block those who troll on our website. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") UM Verified User in Marketing and Advertising Small-Business (50 or fewer emp.) 6/9/2022 "Great LiveChat Application for your Customer Support Team" 4.5/5 What do you like best about LiveChat? LiveChat is very easy to integrate with your existing website and it is very easy to manage the setup as well as the maintenance. LiveChat also provides an application through which the admins can easily manage the users. Review collected by and hosted on G2.com. What do you dislike about LiveChat? LiveChat is not very customizable and it does not support automation to very great detail. It would be great if the LiveChat team could improve on the automation. Review collected by and hosted on G2.com. What problems is LiveChat solving and how is that benefiting you? LiveChat solves real-time customer support problems as it acts as a real-time chat window between the user and the admin. It is very helpful in resolving quick issues. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Higher Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Higher Education") AH Verified User in Higher Education Enterprise (\> 1000 emp.) 2/15/2022 "LiveChat and Chatbot Review" 4/5 What do you like best about LiveChat? LiveChat out of the box provides a Support team with enough customization and flexibility to provide an efficient real-time support service to a varied customer population or can be crafted to provide a quality experience to one customer base in particular. Chatbot services compliment the LiveChat platform well and there is an impressive app marketplace offering to further configure your instance of LiveChat to meet your needs. Uptime for the tool and maintenance windows were very infrequent as well. Review collected by and hosted on G2.com. What do you dislike about LiveChat? If your support team needs to scale to meet a large customer population, LiveChat could handicap your throughput. Waiting customer queues cannot grow past a certain point and additional customers will be redirected to other channels instead of being placed in line to connect with the next available representative. Review collected by and hosted on G2.com. Recommendations to others considering LiveChat: Some best practices for Livechat use would be leveraging the Chatbot tool and using the resources provided to configure it correctly. Review collected by and hosted on G2.com. What problems is LiveChat solving and how is that benefiting you? Our needs for Livechat were your typical customer needs; helping individuals book appointment times, assisting with general questions about software service, and helping liason between other Operations teams and getting customers connected with the right individuals internally if escalation was needed. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Nhiel P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nhiel P.") NP Nhiel P. Project Manager Small-Business (50 or fewer emp.) 1/26/2022 "No chatbot feature" 3.5/5 What do you like best about LiveChat? It is easy to set up but for chatbot it needs to be subscribed to another 3rd party that provides chatbot and that's additional cost for our operations. They could have added that feature Review collected by and hosted on G2.com. What do you dislike about LiveChat? Livechat is an older type of chat tool, where visitor can only just ask something by entering their information prior to get in touch with the live support and nowadays people don't want more process. Review collected by and hosted on G2.com. Recommendations to others considering LiveChat: It was recommended by my manager but when I looked Into it. That was not the right chat tool for our website. Review collected by and hosted on G2.com. What problems is LiveChat solving and how is that benefiting you? We were planning to use LiveChat as our GoChat for the website but some features that we are looking for are not available in LiveChat. Yes, you could engage the customer. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![D'Arcy H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "D'Arcy H.") DH D'Arcy H. Technical Support Engineer Small-Business (50 or fewer emp.) 4/19/2022 "Ease of use makes productivity easy with Live Chat" 4.5/5 What do you like best about LiveChat? The ease of use, easily customizable and great communication tools with customers. Review collected by and hosted on G2.com. What do you dislike about LiveChat? Could use some more custom rooms for chat to separate chats based on needs. Review collected by and hosted on G2.com. What problems is LiveChat solving and how is that benefiting you? Customer website issues, sales questions, and billing issues. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Simon R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Simon R.") SR Simon R. Performance Marketing Analyst Mid-Market (51-1000 emp.) 2/24/2022 "Livechat is the real deal." 5/5 What do you like best about LiveChat? Livechat basically makes it possible to engage our customers from wherever they are. With Livechat, our customers can communicate with the support team from our social media accounts or even right from their WhatsApp accounts. Review collected by and hosted on G2.com. What do you dislike about LiveChat? Very satisfactory experience I have had with Livechat. It completely meets all of our business and functional needs in terms of customer engagement. Review collected by and hosted on G2.com. What problems is LiveChat solving and how is that benefiting you? Livechat solves all challenges around communication convenience with our customers. A major benefit we have derived off Live chat is how our customers, now have a variety of mediums through which they can communicate with our customer service department. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite AO Austin O. R Small-Business (50 or fewer emp.) 8/20/2021 "LiveChat Provides Organizations An Easy Way To Communicate With Visitors" 5/5 What do you like best about LiveChat? LiveChat provides instant feedback when your organization's website has a visitor. Upon examining the visitor in LiveChat's queue, you are given extremely detailed information about the visitor in question. Users of LiveChat are able to see a visitor's location, local time zone, time spent on the website, and when they depart. Chat messages are given their own notification windows, which allow users to return to other duties while they wait for visitors to initiate conversation or reply to messages. Users are able to see what visitors are typing as they are crafting their messages, though the visitors are unable to see what users are typing on their end. LiveChat's messaging feature, its primary function, works almost flawlessly. Furthermore, LiveChat provides users with several options regarding how they want to customize their experience. Users are able to create chat tickets for visitors, monitor multiple chat threads simultaneously, craft pre-written greetings and responses to frequently asked questions, and create profiles for multiple agents who can monitor LiveChat in rotating shifts. Overall, LiveChat has the features and flexibility to make it a necessity for any organization that takes real-time engagement with visitors to their website seriously. Review collected by and hosted on G2.com. What do you dislike about LiveChat? The only recurring issue with LiveChat is that its notifications are sometimes inconsistent. When users of LiveChat log in and begin monitoring their website's visitors, chat messages will sometimes not appear. While LiveChat does provide an option for users to begin accepting chats as soon as they log into the service, this does not seem to always work. While LiveChat will prompt users to let them know that they are not able to accept messages until confirming their consent to do so, this should not happen if users have already predetermined their preferences. Why this occurs is unknown, and it can sometimes cause us to miss out on chats with visitors who have questions. If LiveChat could iron this kink out, their software would be almost flawless. Review collected by and hosted on G2.com. Recommendations to others considering LiveChat: I would recommend that users double-check their preferences before actively using LiveChat. I would also recommend that users turn on notifications for a chat every time they log into the software and click to confirm their consent to begin accepting texts whenever they begin a shift. Even though LiveChat should have no problems notifying users of visitors automatically, this has proven inconsistent at times, and thus double-checking users' preferences before utilizing the software is highly encouraged. Review collected by and hosted on G2.com. What problems is LiveChat solving and how is that benefiting you? LiveChat has allowed us to discuss the aspects of our company with visitors to our website in real-time. This is a boon for a company with as unique of a business model as Indoff, Inc. It has also allowed us to find new prospects who we otherwise would not have, giving us another avenue by which we can source potential new hires. It even allows us to weed out those who are interested but not qualified at this time. Overall, LiveChat proves extremely useful as both customer service and prospect sourcing tool. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Deepak N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Deepak N.") DN Deepak N. Team Leader Mid-Market (51-1000 emp.) 12/14/2021 "Best chatting platform" 5/5 What do you like best about LiveChat? Best app for chatting. This app was used by our organisation. This is a user friendly software to communicate with probable customer. This app helped us contact customer. Review collected by and hosted on G2.com. What do you dislike about LiveChat? The app is laggs a lot. Sometimes there are lot of glitches which takes alot of time to update. Review collected by and hosted on G2.com. Recommendations to others considering LiveChat: Cheap and affordable as compared to other chatting platforms. Review collected by and hosted on G2.com. What problems is LiveChat solving and how is that benefiting you? Communication gap as this one of the best app to handle thousands of customer all at once. The livechat app has helped to handle all the customer during our work from home period through chat. Review collected by and hosted on G2.com. Show More 9/28/2023 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Gulam Gaus W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gulam Gaus W.") GW Gulam Gaus W. Marketing Specialist Small-Business (50 or fewer emp.) 2/9/2022 "Quality & cheap customer support chat tool for SMB's" 4.5/5 What do you like best about LiveChat? Easy to implement in the existing websites and apps, knowledgebase extension to the tool, and it's easy to maintain content management system. User-friendly UI and great support. Review collected by and hosted on G2.com. What do you dislike about LiveChat? The subscription pricing is already low, but it could have been a bit more cheaper. It does not allow a lot of flexibility in changing the appearance except for a few basic changes. Review collected by and hosted on G2.com. Recommendations to others considering LiveChat: Go for it if you're expecting a hassle-free customer chat real-time application. Review collected by and hosted on G2.com. What problems is LiveChat solving and how is that benefiting you? Easy customer support, no technical expertise is required to work through the application dashboard. Real-time response does a great help in customer conversion. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Mika J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mika J.") MJ Mika J. Software Engineer Enterprise (\> 1000 emp.) 10/26/2021 "Livechat is fuel to our customer engagement plans." 5/5 What do you like best about LiveChat? Customer Engagement- This is the standout aspect of Livechat for me. Important Livechat features such as eye-catchers, chat assignment, chat transcripting, chat assignment etc makes it so easy for us, to engage with our customers via our website or through our mobile application. Review collected by and hosted on G2.com. What do you dislike about LiveChat? Nothing really to dislike about Livechat from my experience. I was involved in my organizations deployment of Livechat , and I was impressed every step of the way. From the speed of response, and how quickly it was to get support as regards integrating Livechat with 3rd party software, very few software vendors have impressed me more than Livechat. Review collected by and hosted on G2.com. What problems is LiveChat solving and how is that benefiting you? Livechat is the major tool with which we interact with our customers, live from our website and mobile application. Faster engagement with customers is a major benefit of our deploying Livechat, and this had obviously led to an higher customer satisfaction rate, for my company. Review collected by and hosted on G2.com. 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