It was took to use to help gauge what your customers truly thought and felt about the service they received with out having to speak to anyone Review collected by and hosted on G2.com.

Nothing, we have never had issues with the product and always felt it give the right solution to us Review collected by and hosted on G2.com.

L360 does great at focusing on the customers NPS score and has great data filters. Review collected by and hosted on G2.com.

Its always felt like i was using an older platform. Review collected by and hosted on G2.com.

I am pertime fitness coach I use listen360 to collect all my students & customers feedback. In listen360 I am able to analysis my customer & students feedback through listen360.

Keys points why I like listen360

1. Easy to analyse reviews.

2. Easy to make a quick survey. Review collected by and hosted on G2.com.

Onething which I dont like in listen360 that the outdated user interface, this is very old and that's why as a User experience I am not satisfied with this. This is the things which I dont like, Review collected by and hosted on G2.com.

Ease of integration, great for feedback from clients, employees. Review collected by and hosted on G2.com.

Ease of use, onboarding is cumbersome and could be improved. Lack of customer support. Review collected by and hosted on G2.com.

Service is valuable, it gives us chance to win with our team . We have been able to show our members that we take their feedback seriously. Review collected by and hosted on G2.com.

Nothing specific as the survey for our employees and to get a nps regarding the work ex Review collected by and hosted on G2.com.

Listen360 was helpful in the fact that it would send us emails about member experiences and have them rank us. It also had members write comments so we knew what we were doing well and what we needed to improve. Review collected by and hosted on G2.com.

Listen360 didn't allow me to do anything else with it, that I was aware of anyway besides the sending of emails to members about their experience every so often. The new program we have now to replace Listen360 is WAY more beneficial with more options and ways to grow our business and get the word out. Review collected by and hosted on G2.com.

The visibility it gives consumers who view our website looking for additional information, most importantly they can see the reviews we get from prior customers and what those customers think/feel about our business after we have served them. Review collected by and hosted on G2.com.

Nothing comes to mind. Nothing is missing from this product, in my opinion. Everything works properly. I cannot think of anything to make it better. I cant think of any improvements at this time. Review collected by and hosted on G2.com.

Emails are sent directly to our employees and clients. We get notified quickly and can respond accordingly, allowing us to do better Quality care and become the Employer of choice. Review collected by and hosted on G2.com.

There isn't anything I dislike about this service at this time. If I had to pick something, it would be a better understanding of when the surveys go out Review collected by and hosted on G2.com.

If the customers leave feedback, it's useful otherwise not sure why the customers gave the rating Review collected by and hosted on G2.com.

It's very premature software.... they do not even check if the client/customer submitted the survey Review collected by and hosted on G2.com.

You receive the feedback fast and clear. Review collected by and hosted on G2.com.

Nothing. All feedback received comes in in waves do you know when to respond fast and efficiently Review collected by and hosted on G2.com.