--- title: LigoLab LIS & RCM Laboratory Informatics Platform Reviews meta_title: 'LigoLab LIS & RCM Laboratory Informatics Platform Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 15 reviews by the users' company size, role or industry to find out how LigoLab LIS & RCM Laboratory Informatics Platform works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 15 scale: '5' date_modified: '2026-07-07' parent_category: name: Health Care url: https://www.g2.com/categories/health-care --- # LigoLab LIS & RCM Laboratory Informatics Platform Reviews **Vendor:** LigoLab **Category:** [Medical Lab Software](https://www.g2.com/categories/medical-lab) **Average Rating:** 4.6/5.0 **Total Reviews:** 15 ## About LigoLab LIS & RCM Laboratory Informatics Platform LigoLab's Laboratory Information System (LIS) is called LigoLab Informatics Platform. This next-generation LIS streamlines processes and improves outcomes, helping mid to large-sized clinical labs and pathology groups remove barriers and scale quickly as they differentiate themselves in the marketplace. The platform features fully integrated LIS and RCM modules that share a single powerful database. This unique arrangement ensures fewer errors and denials, less compliance risk, and more profitability. The LIS and RCM modules are also supported by an interface engine and rule and automation engines that maximize interoperability and productivity. LigoLab's customizable platform also includes modules designed for Anatomic Pathology, Clinical Pathology, Molecular Diagnostics, and Direct-to-Consumer. All are united on one software infrastructure that connects every department and process, ensuring end-to-end data integrity and zero data silos. The LigoLab platform expertly merges the laboratory information system and revenue cycle management workflows and gives users the power to capture patient demographics and other key data as the order originates. This results in fewer errors, a higher percentage of clean claims paid on the first pass, streamlined operations, and significant revenue growth. ## LigoLab LIS & RCM Laboratory Informatics Platform Reviews ### 1. Easy and Straight-Forward **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** November 03, 2020 **What do you like best about LigoLab LIS & RCM Laboratory Informatics Platform?** Program is fairly easy to use and pretty much straight-forward. The grossing aspect, which I use, is easy to train to new employees. I like that you can customize any protocols that we use in the lab and apply them directly in the LIS. **What do you dislike about LigoLab LIS & RCM Laboratory Informatics Platform?** Nothing to dislike about the LIS. Easy to use. The only thing I recommend is to improve customer support. Any new customizations or errors that need to be corrected are left not addressed. **Recommendations to others considering LigoLab LIS & RCM Laboratory Informatics Platform:** Tech support needs to be improved. **What problems is LigoLab LIS & RCM Laboratory Informatics Platform solving and how is that benefiting you?** LigoLab LIS helped simplify creating labels and slides for histology to print out. Applying protocols for the amount of blocks and slide label per block help minimize any errors or time when levels are needed before Pathologist request them. ### 2. Very good, the molecular testing performed has a fluid workflow, one caviat: implementation slow. **Rating:** 4.5/5.0 stars **Reviewed by:** Chris B. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 12, 2023 **What do you like best about LigoLab LIS & RCM Laboratory Informatics Platform?** Reliability, traceability, speed of use. I recently realized how customized our LIS is compared to the examples in the educational videos. It fits our lab's needs. **What do you dislike about LigoLab LIS & RCM Laboratory Informatics Platform?** Collaboration on specific needs was cumbersome at times. With a highly customizable LIS, sometimes redundant solutions would be implemented or require a workaround. **What problems is LigoLab LIS & RCM Laboratory Informatics Platform solving and how is that benefiting you?** LigoLab puts patient care as a critical priority with great attention to organization and fluid workflow. I benefit from LigoLab's experienced developers for my current workflows. ### 3. LigoLab support is well trained, innovative, and quick to respond! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2022 **What do you like best about LigoLab LIS & RCM Laboratory Informatics Platform?** When creating a new test or setting up new equipment for production, I love that I can work with Ligo Lab support. They can stay on track of tickets, typically have a great response and turnaround time, and are incredibly nice while maintaining great professionalism! **What do you dislike about LigoLab LIS & RCM Laboratory Informatics Platform?** Sometimes setting up or training on a new type of test can be hard because there are so many ways to do one thing that it can get confusing. However, I am fortunate to have an excellent support team and Ligo Support such as Drew Taphorn, who is great at explaining things and showing us his process so we can better understand. The support we receive with LigoLab is fantastic. **What problems is LigoLab LIS & RCM Laboratory Informatics Platform solving and how is that benefiting you?** As the Molecular Lab is growing at Avero Dx, we are bringing on many assays and different instruments. Every instrument and assay has its own complications and the support at LigoLab always finds a way to meet and even exceed expectations during this process allowing for a smooth transition from training to production. :) ### 4. LigoLab for Clinical lab **Rating:** 4.5/5.0 stars **Reviewed by:** Saran K. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 04, 2020 **What do you like best about LigoLab LIS & RCM Laboratory Informatics Platform?** Ease of use and implementation. Remote access for client is a very nice feature. Accurate resulting with convenient instrument interface. Reliable without downtime. Good management and statistical reports. Very good support. **What do you dislike about LigoLab LIS & RCM Laboratory Informatics Platform?** The migration from training/testing environment to live or production environment is manual and may lead to inconsistent result. **Recommendations to others considering LigoLab LIS & RCM Laboratory Informatics Platform:** For Clinical Lab, I recommend LigoLab and I am happy with the product. **What problems is LigoLab LIS & RCM Laboratory Informatics Platform solving and how is that benefiting you?** Easy and reliable interface with client and instrument. Flexible for complicate need from clients and users. ### 5. Highly Customizable System & Excellent Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** September 07, 2021 **What do you like best about LigoLab LIS & RCM Laboratory Informatics Platform?** The LigoLab system is straightforward to navigate and configure. The speed at which we were able to configure our first client and go live was impressive. LigoLab is also constantly improving the system and collaborates with its customers to implement new functionality. **What do you dislike about LigoLab LIS & RCM Laboratory Informatics Platform?** The report templates have some formatting limitations. For example, if you have only one image to insert, the text cannot "wrap around it" to eliminate white space. We would also like to have the ability to batch fax (scheduled jobs) and LigoLab cannot currently do that. **What problems is LigoLab LIS & RCM Laboratory Informatics Platform solving and how is that benefiting you?** We can manage multiple clients on the platform, and the LigoLab interface team can customize our various order & result interfaces to accommodate any EHR....and the speed of integration is the best I have expereced in my career. There are multiple options for distributing results to our clients in addition to direct interfaces. ### 6. Independent Lab Review of Ligo **Rating:** 3.5/5.0 stars **Reviewed by:** Michelle A. | Lab Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 01, 2021 **What do you like best about LigoLab LIS & RCM Laboratory Informatics Platform?** Ligo can be customized and tailored to our needs **What do you dislike about LigoLab LIS & RCM Laboratory Informatics Platform?** While I love the customized features, they take time to develop **Recommendations to others considering LigoLab LIS & RCM Laboratory Informatics Platform:** Ligo Lab is GREAT for AP. The clinical workflows are being developed, and I believe it will work great once everything is ironed out. **What problems is LigoLab LIS & RCM Laboratory Informatics Platform solving and how is that benefiting you?** Ligo was able to build an incredible workflow process for our pooling molecular specimens. Also, the developers at Ligo have a great understanding of lab processes. I have worked with other LIS teams where the people understand computers and LIS but lack an understanding of lab processes. ### 7. My software support experience was fantastic! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2021 **What do you like best about LigoLab LIS & RCM Laboratory Informatics Platform?** Drew was very knowledgeable and willing to meet with me directly to walk me through what I was trying to accomplish. **What do you dislike about LigoLab LIS & RCM Laboratory Informatics Platform?** From an admin perspective, the ease of use when it comes to customizing the parts of any one thing is lacking. There are many pieces that, when altered, have unintended downstream consequences. It is excellent that there is an infinite number of possible customizations, but it would be nice if it were a touch more straightforward for a client to make the changes they need without needing experts from ligolab to step in and do it for us. **What problems is LigoLab LIS & RCM Laboratory Informatics Platform solving and how is that benefiting you?** We are constantly adding new tests and instruments to our laboratory and thus need to add and customize a variety of our workflows and reports. ### 8. Ligolab: Ultimate customization for a high volume COVID laboratory **Rating:** 5.0/5.0 stars **Reviewed by:** Chris D. | President, Mid-Market (51-1000 emp.) **Reviewed Date:** August 03, 2021 **What do you like best about LigoLab LIS & RCM Laboratory Informatics Platform?** We truly like the customization functionality of Ligolab...the ability to make rapid changes to optimize workflow efficiencies for our clients **What do you dislike about LigoLab LIS & RCM Laboratory Informatics Platform?** Complex; typically need stakeholders from Ligolab to guide us through new functionality; however, a small price to pay for added features **What problems is LigoLab LIS & RCM Laboratory Informatics Platform solving and how is that benefiting you?** creating workflow efficiencies through, i.e. bar coding functionality at the client level ### 9. LigoLab is a very useful software and easy to navigate. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** August 06, 2021 **What do you like best about LigoLab LIS & RCM Laboratory Informatics Platform?** Easy to generate reports & search for results. **What do you dislike about LigoLab LIS & RCM Laboratory Informatics Platform?** If you have never used a LIS before, it can be challenging to navigate Ligo. **What problems is LigoLab LIS & RCM Laboratory Informatics Platform solving and how is that benefiting you?** They are helping clear 600+ remote orders out of a queue that shouldn't be there. ### 10. Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Kathy S. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 11, 2020 **What do you like best about LigoLab LIS & RCM Laboratory Informatics Platform?** With the loss of our IT Manager I was sort of thrown in to doing some things that I had little to no training on. Although I am usually able to figure it out myself I often have had to rely on LIGO help. On top of that I am getting COVID fatigue and at times, as I'm with LIGO help on a team viewer session or such I will suddenly see the problem and feel like an idiot. I am normally very sensitive to 'hearing' any sort of frustration in someone's voice and either they are very good at hiding it or they just don't get frustrated. They have always been extremely kind, patient and helpful. They are truly the poster children for customer service. **What do you dislike about LigoLab LIS & RCM Laboratory Informatics Platform?** Sometimes it feels like there are many different ways to accomplish one thing and for me that is a little frustrating. Having said that, I've had that same experience with different systems. I don't necessarily think it's a bad thing, I just find it confusing sometimes. **What problems is LigoLab LIS & RCM Laboratory Informatics Platform solving and how is that benefiting you?** n/a ### 11. Robust Platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** November 24, 2020 **What do you like best about LigoLab LIS & RCM Laboratory Informatics Platform?** This system allows our teams to touch many aspects of our laboratory testing quickly. We are able to provide results to clients in a variety of methods and can provide many custom reports to meet their patient-care needs. We can ascertain TAT for the lab in general or for a specific test and/or client. We have recently added the RCM system and I like that we have one system to confirm testing information and billing data. **What do you dislike about LigoLab LIS & RCM Laboratory Informatics Platform?** It is not always intuitive, sometimes I have to try several times before I can get the data needed. I think that is due to the robust nature of it, though. **Recommendations to others considering LigoLab LIS & RCM Laboratory Informatics Platform:** Their team has the ability to customize the platform to meet your needs. Ensure your IT team involves superusers in the discussions. They can help streamline workflows and processes that may not be obvious at first. **What problems is LigoLab LIS & RCM Laboratory Informatics Platform solving and how is that benefiting you?** We have expanded our testing line and were able to build out complicated interfaces with equipment and clients' EHR/EMR. ### 12. End User **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2020 **What do you like best about LigoLab LIS & RCM Laboratory Informatics Platform?** The willingness to continue to grow and improve. **What do you dislike about LigoLab LIS & RCM Laboratory Informatics Platform?** Not always being aware when updates are happening. What the updates are and needing to learn a new process on the fly. **What problems is LigoLab LIS & RCM Laboratory Informatics Platform solving and how is that benefiting you?** Systematic needs, simplifying processes. The system is pretty straight forward and easy to use, however it would benefit from keyboard short cuts, less mouse clicks leads to more production. ### 13. Straightforward system for all your Pathology needs **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2020 **What do you like best about LigoLab LIS & RCM Laboratory Informatics Platform?** The best part of this program is the ease of access and clean layout. It's very intuitive to use for a new employee, training on the platform is simple and straightforward, and the platform is easily customizable to fit the daily workflow needs of any given lab setting. There are a variety of features that make capturing statistics very easy for daily, monthly and/or quarterly logs. Setting up new clients on the program is easy, distribution channels to deliver reports and results are easily configurable, and if you run into any issues the customer support is prompt and responsive. In comparison to other LIS platforms we've used in the past, LigoLab is definitely the most sophisticated and user friendly. **What do you dislike about LigoLab LIS & RCM Laboratory Informatics Platform?** The only problem I have with LigoLab is potentially slow processing and loading of the software. We utilize the system both locally and through a virtual desktop interface (VDI) and depending up on the resources within your environment, it might be a bit slow to go through various cases. When used in the VDI environment, we have absolutely no issues with speed. The local environment, however, has had a few issues every now and then with speed and loading times for cases that contain more elements to load than usual (i.e. uploaded pictures, documents, etc.). It's a minor inconvenience when dealing with a smaller workload, but it does become more pronounced as the workload increases. **What problems is LigoLab LIS & RCM Laboratory Informatics Platform solving and how is that benefiting you?** The major issues that we are solving is consolidation of the various workflows in our laboratory onto one platform. It's much easier to have a "one-stop shop" for all our lab needs versus the various platforms we were using for different parts of our lab. Before we had individualized workflows and systems for Surgical/Histology, Ancillary and GYN Cytology being performed in the lab but in the last 3 years we were able to move this over to LigoLab. The platforms ease of use has greatly improved the efficacy of our existing workflows and making any adjustments has been very easy. ### 14. Customization that meets individual laboratory needs **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer B. | Chief Operating Officer at Northwest Pathology, Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2020 **What do you like best about LigoLab LIS & RCM Laboratory Informatics Platform?** I like how nimble it is. We can easily customize, interface and integrate for use with many applications. **What do you dislike about LigoLab LIS & RCM Laboratory Informatics Platform?** Because it is so customizable, I would recommended that you have a least a couple "super-users" within your organization. **What problems is LigoLab LIS & RCM Laboratory Informatics Platform solving and how is that benefiting you?** Accessibility because it is Java based. Online Provider and Patient portals. Customization or reporting templates. ### 15. LigoLab **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2020 **What do you like best about LigoLab LIS & RCM Laboratory Informatics Platform?** The customization possible within the software. **What do you dislike about LigoLab LIS & RCM Laboratory Informatics Platform?** Cost-per-case pricing structure rather than licensing fee. **What problems is LigoLab LIS & RCM Laboratory Informatics Platform solving and how is that benefiting you?** The ability to configure changes on the user/administrator end without having to contact a technician. Although time-zone efficient support was always available and very insightful. ## LigoLab LIS & RCM Laboratory Informatics Platform Discussions - [What is LigoLab LIS & RCM used for?](https://www.g2.com/discussions/what-is-ligolab-lis-rcm-used-for) - [View LigoLab LIS & RCM Laboratory Informatics Platform pricing details and edition comparison](https://www.g2.com/products/ligolab-lis-rcm-laboratory-informatics-platform/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-14+05%3A12%3A44+-0500&secure%5Bsession_id%5D=9bcb4ae9-8be4-4683-94fd-5cee5301c049&secure%5Btoken%5D=2c65fbad9104e8c6f6369b8956f783727c06329161cc8fef671a1afb476aeaef&format=llm_user) ## LigoLab LIS & RCM Laboratory Informatics Platform Features **Lab Management** - Instrument Integration - Test Workflows - Order Processing - Specimen Management - Staff Scheduling and Permissions **Business Management** - E-Commerce Tools - Multi-Site Support - Results Portal - Business Intelligence **Clinical Tools** - Modality Support - Revenue Cycle Management - EMR/EHR Interface - Patient Billing ## Top LigoLab LIS & RCM Laboratory Informatics Platform Alternatives - [CrelioHealth LIMS](https://www.g2.com/products/creliohealth-for-diagnostics-product/reviews) - 4.7/5.0 (251 reviews) - [CloudLIMS](https://www.g2.com/products/cloudlims/reviews) - 4.5/5.0 (54 reviews) - [CGM LABDAQ](https://www.g2.com/products/cgm-labdaq/reviews) - 4.2/5.0 (19 reviews)