Leapwork Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users commend the ease of use of Leapwork, appreciating its straightforward approach and excellent UI/UX design. (31 mentions)

Users appreciate the ease of use of Leapwork, making automation of tests straightforward and efficient. (19 mentions)

Users praise the world-class customer support of Leapwork, highlighting their helpfulness and partnership approach. (19 mentions)

Users value the exceptional automation support from Leapwork, enhancing efficiency and simplifying complex tasks with professionalism. (12 mentions)

Users appreciate the intuitive and visually appealing user interface of Leapwork, facilitating easy solution building. (9 mentions)

Users find Leapwork expensive for scaling, leading to concerns about cost-efficiency and high maintenance expenses. (4 mentions)

Users find missing features in Leapwork, such as variable management and enhanced reporting capabilities, limiting the tool's effectiveness. (4 mentions)

Users find cloud limitations frustrating, feeling trapped in Leapwork without export options or robust infrastructure management. (3 mentions)

Users experience limited customization with Leapwork, struggling with constraints due to the lack of coding options. (3 mentions)

Users often face recording issues that hinder the automation process, especially regarding screen resolution and test management. (3 mentions)

5 Pros or Advantages of Leapwork

1. Ease of Use

Users commend the ease of use of Leapwork, appreciating its straightforward approach and excellent UI/UX design.

See 31 mentions

See Related User Reviews

Chad C.

Small-Business (50 or fewer emp.)

5.0/5

"Effortless Test Recording and User-Friendly Experience"

What do you like about Leapwork?

The ease of use and the recording of tests. The ramp up time to use the tool was much quicker than anticipated.

Verified User

5.0/5

"Effortless Testing Automation with Leapwork"

What do you like about Leapwork?

I like Leapwork for its ease of use, which makes automating tests straightforward. The initial setup was very easy, and I find writing cases simple wi

2. Automation

Users appreciate the ease of use of Leapwork, making automation of tests straightforward and efficient.

See 19 mentions

See Related User Reviews

Verified User

5.0/5

"Effortless Testing Automation with Leapwork"

What do you like about Leapwork?

I like Leapwork for its ease of use, which makes automating tests straightforward. The initial setup was very easy, and I find writing cases simple wi

sangeetha s.

Small-Business (50 or fewer emp.)

4.5/5

"Great No-Code Automation Tool – 1.5 Years of Experience"

What do you like about Leapwork?

Leapwork’s no-code, flow-based approach makes automation quick and easy to set up. The reusable test cases and clear reporting save time and improve o

3. Customer Support

Users praise the world-class customer support of Leapwork, highlighting their helpfulness and partnership approach.

See 19 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Leapwork Boosted Our Testing Quality with Top-Notch Support"

What do you like about Leapwork?

Leapwork has improve our testing quality and the support is top notch.

Verified User

Enterprise (> 1000 emp.)

5.0/5

"Easy to Use, Fast Updates, and Excellent Customer Support"

What do you like about Leapwork?

It's capabilities, ease of use, it's easy to on-board new staff, its speed in updating flows in case of changes, its SSO support and great customer su

4. Automation Support

Users value the exceptional automation support from Leapwork, enhancing efficiency and simplifying complex tasks with professionalism.

See 12 mentions

See Related User Reviews

sangeetha s.

Small-Business (50 or fewer emp.)

4.5/5

"Great No-Code Automation Tool – 1.5 Years of Experience"

What do you like about Leapwork?

Leapwork’s no-code, flow-based approach makes automation quick and easy to set up. The reusable test cases and clear reporting save time and improve o

Verified User

Enterprise (> 1000 emp.)

5.0/5

"Reliable tool with excellent support and training"

What do you like about Leapwork?

Product The Leapwork tool is stable, intuitive, and effective for both desktop and web applications. While automating legacy desktop applications can

5. User Interface

Users appreciate the intuitive and visually appealing user interface of Leapwork, facilitating easy solution building.

See 9 mentions

See Related User Reviews

Signe J.

Small-Business (50 or fewer emp.)

5.0/5

"Intuitive and easy to maintain no-code tool"

What do you like about Leapwork?

The structure with sub-flows which makes it very easy to maintain the test repository despite a rapidly evolving and changing UI. The Studio applicati

Peter M.

Enterprise (> 1000 emp.)

5.0/5

"Excellent Product, Easy To Use, Great Support"

What do you like about Leapwork?

I like how Leapwork is both straight forward to use as well as creating solutions with a great UI/UX. Other similar tools create messy solutions which

5 Cons or Disadvantages of Leapwork

1. Expensive

Users find Leapwork expensive for scaling, leading to concerns about cost-efficiency and high maintenance expenses.

See 4 mentions

See Related User Reviews

Verified User

Enterprise (> 1000 emp.)

4.5/5

"The best Codeless Automation Tool in the Market"

What do you dislike about Leapwork?

The lack of code design options can be limiting, as the platform only supports C#. Unlike Selenium, it does not allow for custom scripting, which can

Signe J.

Small-Business (50 or fewer emp.)

5.0/5

"Intuitive and easy to maintain no-code tool"

What do you dislike about Leapwork?

Not very cost-efficient for scaling compared to other tools (i.e. charge per agent)

2. Missing Features

Users find missing features in Leapwork, such as variable management and enhanced reporting capabilities, limiting the tool's effectiveness.

See 4 mentions

See Related User Reviews

Matthew E.

5.0/5

"Leapwork: Visual, Collaborative, and Easy to Onboard"

What do you dislike about Leapwork?

Leapwork allows you to create variables to use throughout your flows; I would like some form of 'Variable Management', which we have requested and I b

Verified User

Enterprise (> 1000 emp.)

5.0/5

"Excellent No Coding Automation Software"

What do you dislike about Leapwork?

The only thing I believe this product might be missing is the ability to add security to folders so that if you have multiple teams utilizing the prod

3. Cloud Limitations

Users find cloud limitations frustrating, feeling trapped in Leapwork without export options or robust infrastructure management.

See 3 mentions

See Related User Reviews

Geoff S.

Enterprise (> 1000 emp.)

5.0/5

"The Strengths and weaknesses of Leapwork"

What do you dislike about Leapwork?

The biggest downside is its ease of adoption! Just like Lego, there is a range of sophistication. This can easily lead businesses to underestimate the

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Test automation without writing code"

What do you dislike about Leapwork?

What I dislike is that once you're using Leapwork, there's no way to export it to another tool in the future. So if you go with Leapwork, you're stuck

4. Limited Customization

Users experience limited customization with Leapwork, struggling with constraints due to the lack of coding options.

See 3 mentions

See Related User Reviews

Verified User

Enterprise (> 1000 emp.)

4.5/5

"The best Codeless Automation Tool in the Market"

What do you dislike about Leapwork?

The lack of code design options can be limiting, as the platform only supports C#. Unlike Selenium, it does not allow for custom scripting, which can

Nikita S.

Enterprise (> 1000 emp.)

5.0/5

"Leapwork for Dynamics"

What do you dislike about Leapwork?

Less flexible compared to open source tools.

5. Recording Issues

Users often face recording issues that hinder the automation process, especially regarding screen resolution and test management.

See 3 mentions

See Related User Reviews

Verified User

Enterprise (> 1000 emp.)

5.0/5

"Easy to Use, Fast Updates, and Excellent Customer Support"

What do you dislike about Leapwork?

Support chat doesn't support screensharing.

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"User friendly and great customer service"

What do you dislike about Leapwork?

The debugging of automations could be a bit easier to use

G2 reviews are authentic and verified.

Here's how.

Verified User in Apparel & Fashion

Mid-Market (51-1000 emp.)

12/9/2022

"Excellent onboarding/training experience and very useful software"

4.5/5

What do you like best about Leapwork?

After demonstrating their software, Leapwork made sure we were well informed on how to use it and were flexible when finding time for training sessions within our working hours. The automated testing software is very much what we wanted - it's easy to create and maintain test scripts without needing knowledge of programming or scripting languages. Leapwork has kept in touch after we began making full use of the software to ensure we are satisfied. Review collected by and hosted on G2.com.

What do you dislike about Leapwork?

The experience was largely positive but one downside was that Leapwork's software didn't work out well with our non-web-based systems. However, as said systems were fairly ancient, this was somewhat expected. The hope is that after we upgrade that system to a browser-based one, the Leapwork software will work more effectively with it. Review collected by and hosted on G2.com.

What problems is Leapwork solving and how is that benefiting you?

We had attempted to implemented automated test scripts for our website before via Ruby and Cucumber, but struggled with keeping them up to date over longer periods due to the reliance on knowledge of scripting languages. We also had concerns about the scripts being usable for new members of our QA team. The Leapwork software has provided a far more intuitive solution by making it easier to visualise the actions performed in each test script. The software's interface is understandable enough that our non-QA colleagues are able to see how it works and suggest ideas and improvements to our scripts. Review collected by and hosted on G2.com.

Bhavinkumar P.

Test Automation Engineer

Enterprise (> 1000 emp.)

12/6/2022

"One of the best No-Code Tool in the Market"

4.5/5

What do you like best about Leapwork?

One of the best features is you don't need to know any coding or languages to script your TCs. It is very easy to learn and adopt the structure. The most powerful feature is that it is compatible with web and desktop applications and can be used both in a single script. It also supports mobile applications so there's no need to look elsewhere. Each block has been developed brilliantly to achieve the end result and create the strategy. It's very easy for any user to understand the script, follow it, and maintain it if changes are required. Great customer service and support. Review collected by and hosted on G2.com.

What do you dislike about Leapwork?

Unable to execute the sub-flows independently if the script involves multiple sub-flows. Titles of the blocks can be changed but do not show full length, thus missing the comments functionality. Review collected by and hosted on G2.com.

Patrick B.

IS QA Test Manager

Enterprise (> 1000 emp.)

12/1/2022

"IS QA Test Manager"

4.5/5

What do you like best about Leapwork?

We've had LW since 2018 and when I set out to vet automated tools I came across what was named back then LeapTest however now called Leapwork. What I like about Leapworks is its ease of use in setting flows. Non technical people can hit the ground running with very little training. I also like that support is quick to respond when an issue ticket is raised. Review collected by and hosted on G2.com.

What do you dislike about Leapwork?

My least dislike that I've gotten from my QA team is LW reliability at times. I'll elaborate a bit. My team has been a bit disappointed in the image/text recognition and mouse clicks and keyboard clicks that fails at times as well as its pass/fail of flows that occurs without any change to a test suite. Another thing I think can be better is the import of flows process. Review collected by and hosted on G2.com.

Mythili C.

Software Tester

Mid-Market (51-1000 emp.)

11/22/2022

"Amazing automation tool and No coding skills required"

4/5

What do you like best about Leapwork?

I have used this software for a year and created a framework for our web-based application with 175 test cases. I'm running these test cases with daily or weekly schedules and am thrilled with the tool's performance.

• With a little more training, you can start developing test cases immediately.

• A complete knowledge base is available for the tool, including documentation for every block.

• You will receive immediate assistance from the support team when you are stuck.

• Training is also provided for new members of the team. Review collected by and hosted on G2.com.

What do you dislike about Leapwork?

• We have shared a few enhancements for the tool, and there is some delay in their implementation.

• I observed features of some blocks not working efficiently. Review collected by and hosted on G2.com.

Rahul S.

Senior Product Advisior

Enterprise (> 1000 emp.)

11/28/2022

"Quick Automation without any training"

5/5

What do you like best about Leapwork?

1. User-friendly interface.

2. Flow can be designed very quickly without any training.

3. Any command prompt script can be run using LEAPWORK.

4. Can be connected with the database easily.

5. Support staff is fantastic. You will get immediate help from the support staff. Review collected by and hosted on G2.com.

What do you dislike about Leapwork?

If the flow is enormous, then it isn't easy to know the connection. It would be nice if each connection line would show the name. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care

Enterprise (> 1000 emp.)

12/13/2022

"Great no code automation"

4.5/5

What do you like best about Leapwork?

Easy to learn and use automated software. We can quickly run any test cases ourselves and gather the data to create bugs. Test cases are easy to maintain and execute. Any questions we have are quickly resolved through chat or video chat. The training was excellent, and moved at our pace. Review collected by and hosted on G2.com.

What do you dislike about Leapwork?

We have had some difficulty with test cases failing when nothing on the UI has changed. When run again or from the failure's location, the test case will pass. Review collected by and hosted on G2.com.

Verified User in Airlines/Aviation

Mid-Market (51-1000 emp.)

12/19/2022

"Very userfriendly no coding automation system"

4/5

What do you like best about Leapwork?

It is pretty easy to learn and understand how to design a flow. An excellent documentation site is linked to each building block, so reading and studying all the possibilities is very easy.

During the maintenance of a flow, it is also pretty easy to understand how it is designed and put together if you didn't create it yourself. Review collected by and hosted on G2.com.

What do you dislike about Leapwork?

The built-in OCRs are too fragile. Sometimes it is too random if they read a text correctly or not. Sometimes it takes quite a lot of tweaking before you have a working flow with image recognition. Review collected by and hosted on G2.com.

Karen W.

Quality Assurance Automation Sr Test Engineer

Enterprise (> 1000 emp.)

11/15/2022

"User friendly automation tool"

5/5

What do you like best about Leapwork?

Leapwork Support is always available to help out when I'm stuck building a flow. The software is easy to follow and tests can be built without having technical background. Review collected by and hosted on G2.com.

What do you dislike about Leapwork?

It can be cumbersome to figure out the best way to build a test flow, especially when starting out. Review collected by and hosted on G2.com.

Adelaida K.

Test Manager

Enterprise (> 1000 emp.)

11/24/2022

"Very easy way to create automated test scenarios"

4.5/5

What do you like best about Leapwork?

Very easy and fast way to create automated test scenarios

Excellent Support Review collected by and hosted on G2.com.

What do you dislike about Leapwork?

Tool is very good

Tool not usable from the office -> working internal to solve this issue Review collected by and hosted on G2.com.

Verified User in Financial Services

Enterprise (> 1000 emp.)

11/25/2022

"A must have solution to enable a new mindset for test automation!"

5/5

What do you like best about Leapwork?

Leapwork helps align your focus on driving innovation by reducing the technical debt associated with manual testing and code-based automation frameworks. It's easy to use and helps eliminate silos around testing since anyone can leverage it, including those who do not have coding expertise. Leapwork enables you to work smarter to focus on higher-value tasks. They have world-class customer support and a great team to help support your test automation journey. Review collected by and hosted on G2.com.

What do you dislike about Leapwork?

N/A. They have been a great partner from the start. The experience has been great so far from pre-sales to onboarding and post-launch. Review collected by and hosted on G2.com.