Leapwork Pros and Cons: Top 5 Advantages and Disadvantages

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Generated from real user reviews

Users commend the ease of use of Leapwork, appreciating its straightforward approach and excellent UI/UX design. (31 mentions)

Users appreciate the ease of use of Leapwork, making automation of tests straightforward and efficient. (19 mentions)

Users praise the world-class customer support of Leapwork, highlighting their helpfulness and partnership approach. (19 mentions)

Users value the exceptional automation support from Leapwork, enhancing efficiency and simplifying complex tasks with professionalism. (12 mentions)

Users appreciate the intuitive and visually appealing user interface of Leapwork, facilitating easy solution building. (9 mentions)

Users find Leapwork expensive for scaling, leading to concerns about cost-efficiency and high maintenance expenses. (4 mentions)

Users find missing features in Leapwork, such as variable management and enhanced reporting capabilities, limiting the tool's effectiveness. (4 mentions)

Users find cloud limitations frustrating, feeling trapped in Leapwork without export options or robust infrastructure management. (3 mentions)

Users experience limited customization with Leapwork, struggling with constraints due to the lack of coding options. (3 mentions)

Users often face recording issues that hinder the automation process, especially regarding screen resolution and test management. (3 mentions)

5 Pros or Advantages of Leapwork

1. Ease of Use

Users commend the ease of use of Leapwork, appreciating its straightforward approach and excellent UI/UX design.

See 31 mentions

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Chad C.

Small-Business (50 or fewer emp.)

5.0/5

"Effortless Test Recording and User-Friendly Experience"

What do you like about Leapwork?

The ease of use and the recording of tests. The ramp up time to use the tool was much quicker than anticipated.

Verified User

5.0/5

"Effortless Testing Automation with Leapwork"

What do you like about Leapwork?

I like Leapwork for its ease of use, which makes automating tests straightforward. The initial setup was very easy, and I find writing cases simple wi

2. Automation

Users appreciate the ease of use of Leapwork, making automation of tests straightforward and efficient.

See 19 mentions

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Verified User

5.0/5

"Effortless Testing Automation with Leapwork"

What do you like about Leapwork?

I like Leapwork for its ease of use, which makes automating tests straightforward. The initial setup was very easy, and I find writing cases simple wi

sangeetha s.

Small-Business (50 or fewer emp.)

4.5/5

"Great No-Code Automation Tool – 1.5 Years of Experience"

What do you like about Leapwork?

Leapwork’s no-code, flow-based approach makes automation quick and easy to set up. The reusable test cases and clear reporting save time and improve o

3. Customer Support

Users praise the world-class customer support of Leapwork, highlighting their helpfulness and partnership approach.

See 19 mentions

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Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Leapwork Boosted Our Testing Quality with Top-Notch Support"

What do you like about Leapwork?

Leapwork has improve our testing quality and the support is top notch.

Verified User

Enterprise (> 1000 emp.)

5.0/5

"Easy to Use, Fast Updates, and Excellent Customer Support"

What do you like about Leapwork?

It's capabilities, ease of use, it's easy to on-board new staff, its speed in updating flows in case of changes, its SSO support and great customer su

4. Automation Support

Users value the exceptional automation support from Leapwork, enhancing efficiency and simplifying complex tasks with professionalism.

See 12 mentions

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sangeetha s.

Small-Business (50 or fewer emp.)

4.5/5

"Great No-Code Automation Tool – 1.5 Years of Experience"

What do you like about Leapwork?

Leapwork’s no-code, flow-based approach makes automation quick and easy to set up. The reusable test cases and clear reporting save time and improve o

Verified User

Enterprise (> 1000 emp.)

5.0/5

"Reliable tool with excellent support and training"

What do you like about Leapwork?

Product The Leapwork tool is stable, intuitive, and effective for both desktop and web applications. While automating legacy desktop applications can

5. User Interface

Users appreciate the intuitive and visually appealing user interface of Leapwork, facilitating easy solution building.

See 9 mentions

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Signe J.

Small-Business (50 or fewer emp.)

5.0/5

"Intuitive and easy to maintain no-code tool"

What do you like about Leapwork?

The structure with sub-flows which makes it very easy to maintain the test repository despite a rapidly evolving and changing UI. The Studio applicati

Peter M.

Enterprise (> 1000 emp.)

5.0/5

"Excellent Product, Easy To Use, Great Support"

What do you like about Leapwork?

I like how Leapwork is both straight forward to use as well as creating solutions with a great UI/UX. Other similar tools create messy solutions which

5 Cons or Disadvantages of Leapwork

1. Expensive

Users find Leapwork expensive for scaling, leading to concerns about cost-efficiency and high maintenance expenses.

See 4 mentions

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Verified User

Enterprise (> 1000 emp.)

4.5/5

"The best Codeless Automation Tool in the Market"

What do you dislike about Leapwork?

The lack of code design options can be limiting, as the platform only supports C#. Unlike Selenium, it does not allow for custom scripting, which can

Signe J.

Small-Business (50 or fewer emp.)

5.0/5

"Intuitive and easy to maintain no-code tool"

What do you dislike about Leapwork?

Not very cost-efficient for scaling compared to other tools (i.e. charge per agent)

2. Missing Features

Users find missing features in Leapwork, such as variable management and enhanced reporting capabilities, limiting the tool's effectiveness.

See 4 mentions

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Matthew E.

5.0/5

"Leapwork: Visual, Collaborative, and Easy to Onboard"

What do you dislike about Leapwork?

Leapwork allows you to create variables to use throughout your flows; I would like some form of 'Variable Management', which we have requested and I b

Verified User

Enterprise (> 1000 emp.)

5.0/5

"Excellent No Coding Automation Software"

What do you dislike about Leapwork?

The only thing I believe this product might be missing is the ability to add security to folders so that if you have multiple teams utilizing the prod

3. Cloud Limitations

Users find cloud limitations frustrating, feeling trapped in Leapwork without export options or robust infrastructure management.

See 3 mentions

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Geoff S.

Enterprise (> 1000 emp.)

5.0/5

"The Strengths and weaknesses of Leapwork"

What do you dislike about Leapwork?

The biggest downside is its ease of adoption! Just like Lego, there is a range of sophistication. This can easily lead businesses to underestimate the

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Test automation without writing code"

What do you dislike about Leapwork?

What I dislike is that once you're using Leapwork, there's no way to export it to another tool in the future. So if you go with Leapwork, you're stuck

4. Limited Customization

Users experience limited customization with Leapwork, struggling with constraints due to the lack of coding options.

See 3 mentions

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Verified User

Enterprise (> 1000 emp.)

4.5/5

"The best Codeless Automation Tool in the Market"

What do you dislike about Leapwork?

The lack of code design options can be limiting, as the platform only supports C#. Unlike Selenium, it does not allow for custom scripting, which can

Nikita S.

Enterprise (> 1000 emp.)

5.0/5

"Leapwork for Dynamics"

What do you dislike about Leapwork?

Less flexible compared to open source tools.

5. Recording Issues

Users often face recording issues that hinder the automation process, especially regarding screen resolution and test management.

See 3 mentions

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Verified User

Enterprise (> 1000 emp.)

5.0/5

"Easy to Use, Fast Updates, and Excellent Customer Support"

What do you dislike about Leapwork?

Support chat doesn't support screensharing.

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"User friendly and great customer service"

What do you dislike about Leapwork?

The debugging of automations could be a bit easier to use

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Verified User in Computer Software

Small-Business (50 or fewer emp.)

7/2/2024

"We are not at all convinced of the added value of this very expensive solution"

1.5/5

What do you like best about Leapwork?

The capture tool is powerful and many features (despite we have never used all) Review collected by and hosted on G2.com.

What do you dislike about Leapwork?

- very expensive

- long learning curve

- not suitable for small agile teams

- very difficult to use the potential of all the features of Lapwork

- low-code approach appeared to be a concern and not a power Review collected by and hosted on G2.com.

Renu S.

Senior Team Lead

Enterprise (> 1000 emp.)

6/26/2024

"The support from the staff is excellent!"

5/5

What do you like best about Leapwork?

Very easy to use, customer support is excellent Review collected by and hosted on G2.com.

What do you dislike about Leapwork?

Customization is not supported by this tool Review collected by and hosted on G2.com.

Verified User in Automotive

Enterprise (> 1000 emp.)

9/17/2024

"Leapwork is user friendly Automation Tool"

4.5/5

What do you like best about Leapwork?

Easy to Create Test Flows with building blocks Review collected by and hosted on G2.com.

What do you dislike about Leapwork?

Nothing Specific on this Software, It works Well Review collected by and hosted on G2.com.

Verified User in Biotechnology

Mid-Market (51-1000 emp.)

6/3/2024

"Easy to learn and use!"

5/5

What do you like best about Leapwork?

I like how quickly and easily test cases can be created. Once you build a library of re-usable subflows, your efficiency gains begin to compound. Review collected by and hosted on G2.com.

What do you dislike about Leapwork?

Does not currently support a concurrent-user licensing model. Review collected by and hosted on G2.com.

Scott S.

Quality Assurance Automation Engineer

Mid-Market (51-1000 emp.)

12/21/2022

"Very universal automation tool"

4.5/5

What do you like best about Leapwork?

I appreciate the ease of use of data modeling. The tool has comprehensive data storage ability, so you are not locked into one solution. Even though we use the Platform version, we still have substantial control over static, dynamic, and system data. The support has been second to none. Upon the few times we have reached out, we have always received a solution within a timely fashion. The ease of use to leverage the blocks and build blocks together to create subflows for reusable tasks has been great, especially for the more non-technical manual testers that are onboarding to automation. Our trainer was very patient and relayed his knowledge well in our sessions. Review collected by and hosted on G2.com.

What do you dislike about Leapwork?

As with any software, there is always room for improvement. Thus why I do not issue "10/10s". While it is hard to find significant issues, there are minor things that you come across, such as some system fields' watermarks do not disappear when you start typing in the area; thus, your text is overlayed on the watermark. It would be nice to have the check-in control in the Platform version, but that is an Enterprise feature, so it is challenging to verify/control what other automation writers have changed in existing blocks. Review collected by and hosted on G2.com.

What problems is Leapwork solving and how is that benefiting you?

Leapwork has allowed us to address manual testers being able to create automation without derailing them from their committed Sprint goals. With our previous framework automation solution, we had to spend a lot of time mentoring manual testers in object-oriented design coding. In the three months we have been leveraging Leapwork, we have two manual testers onboard, one (of which) is up to speed and producing automation scripts in a timely fashion. Review collected by and hosted on G2.com.

Yogesh P.

QA Tester

Mid-Market (51-1000 emp.)

12/6/2022

"Great tool for web automation, easy to use and great support"

4/5

What do you like best about Leapwork?

Leapwork is an easy automation tool to pick up and start building automation cases without coding knowledge.

It is a GUI-based Windows platform that is relatively easy to learn with great knowledgebase and support services. I have been using leapwork since 2019, and it is an excellent tool for web testing, regression testing and desktop automation. You can also add c# or javascript code if needed.

Overall fantastic tool for your QA team. Review collected by and hosted on G2.com.

What do you dislike about Leapwork?

-Reporting could be better with leapwork like email reports, the dashboard reports etc

-Finding some elements in the webpage is sometimes counterintuitive and may require test automation engineer knowledge.

-Mobile automation not built-in leapwork instead you may have to pay third party provider to connect to mobile devices or use third party apps like appium/homebrew etc to connect to mobile devices

-Test execution is a little bit slow on the remote agent Review collected by and hosted on G2.com.

Don H.

Principal Solution Architect

Enterprise (> 1000 emp.)

12/15/2022

"Automated testing without writing code!"

5/5

What do you like best about Leapwork?

Leapwork is an excellent tool for automated testing full stop! IMO its most significant strength is how it empowers your non-selenium non-code writing QA staff to create very complex automated tests. There is a learning curve, but the Leapwork team is very good at setting you and your team up for success. Our experience working with them has been overwhelmingly positive.

There has never been a time we found Leapwork unable to execute a testing scenario. There has also never been a time we felt we couldn't get something quickly answered.

(It has also inspired one of our QA staff to learn how to code, ymmv.) Review collected by and hosted on G2.com.

What do you dislike about Leapwork?

Executing data-driven tests on mobile devices has proved challenging in our environment. It's a work in progress. Review collected by and hosted on G2.com.

Sundar R.

Project Manager

Mid-Market (51-1000 emp.)

1/9/2023

"Excellent No-Code Test Automation Tool"

4.5/5

What do you like best about Leapwork?

No tech pre-requisite

In-Depth Strategy Editor

Supports automation of web, desktop and APIs

Seamless integration of test cases involving desktop and web

Low learning curve

Excellent technical support

Video export of executed test cases Review collected by and hosted on G2.com.

What do you dislike about Leapwork?

Still an on-prem tool. Could be cloud based - with automated backups and disaster recovery mechanisms

Tracking of iterative test data within a single data sheet could be better

A feature to track redundant steps across flows will be really helpful for better modularity

A feature to convert GUI blocks to code and vice-versa will be really helpful for core techies working with the tool

More flexibility with run lists w.r.t activating, deactivating flows, running it from a failed point etc. Review collected by and hosted on G2.com.

Alexander Skov B.

Automation Specialist

Enterprise (> 1000 emp.)

12/16/2022

"Great Easy to learn / Easy to use automation tool"

4/5

What do you like best about Leapwork?

- Excellent debugging functionality, including live video of the execution (even on agents) and video recording.

- The fact that Leapwork has 24/7 export support vastly improves the learning and the (no-)coding process.

- Since Leapwork is a no-coding tool, it has its limitations, so it is excellent that a C# code block exists.

- Excellent integration with Salesforce, including the "Await DOM change" and "Await Requests" functionality for improved stability Review collected by and hosted on G2.com.

What do you dislike about Leapwork?

- Not being able to execute sub-flows in the same way as with main flows

- Few functionality issues regarding data-driven test automation where data derives from excel sheets. If test cases could be "imported" (through read excel block) as excel sheets, having each excel row act as a test case would vastly improve the dynamic aspect of regression testing. Another solution could be to allow the flow to continue on "Fail".

- Few Excel building blocks (only Read and Write) with quite a static read/write range functionality.

-Mobile app automation seems to be possible only through OCR (and only possible with third-party software)

-Would be great with some sort of Variable overview / Variable search option.

- Would be great with "Array" building blocks Review collected by and hosted on G2.com.

Alexander W.

IT Product Manager SAP Test & Release Solutions

Enterprise (> 1000 emp.)

12/9/2022

"Great test automation tool"

4.5/5

What do you like best about Leapwork?

If you're used to working with Low-Code/No-Code Workflow tools (e.g., MS Power Automate), you need hardly any time to start building your first automation flows.

For me, as an experienced C# developer, it is also remarkable that I have the opportunity to infuse C# code easily and can even keep the code in my regular source code management tools.

The management of the tool is straightforward, and the provided UI is intuitive. Review collected by and hosted on G2.com.

What do you dislike about Leapwork?

To date, all components of Leapwork (Controller, Agents and Studios) need to run the same version of the tool, and there is no central distribution option. This means that all components need to be manually updated but in timely sync, which is nearly impossible in an Enterprise environment.

Updates to the browser drivers also must be distributed manually, which is annoying because it continuously causes failed test runs. Review collected by and hosted on G2.com.