Leapwork Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users commend the ease of use of Leapwork, appreciating its straightforward approach and excellent UI/UX design. (31 mentions)

Users appreciate the ease of use of Leapwork, making automation of tests straightforward and efficient. (19 mentions)

Users praise the world-class customer support of Leapwork, highlighting their helpfulness and partnership approach. (19 mentions)

Users value the exceptional automation support from Leapwork, enhancing efficiency and simplifying complex tasks with professionalism. (12 mentions)

Users appreciate the intuitive and visually appealing user interface of Leapwork, facilitating easy solution building. (9 mentions)

Users find Leapwork expensive for scaling, leading to concerns about cost-efficiency and high maintenance expenses. (4 mentions)

Users find missing features in Leapwork, such as variable management and enhanced reporting capabilities, limiting the tool's effectiveness. (4 mentions)

Users find cloud limitations frustrating, feeling trapped in Leapwork without export options or robust infrastructure management. (3 mentions)

Users experience limited customization with Leapwork, struggling with constraints due to the lack of coding options. (3 mentions)

Users often face recording issues that hinder the automation process, especially regarding screen resolution and test management. (3 mentions)

5 Pros or Advantages of Leapwork

1. Ease of Use

Users commend the ease of use of Leapwork, appreciating its straightforward approach and excellent UI/UX design.

See 31 mentions

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Chad C.

Small-Business (50 or fewer emp.)

5.0/5

"Effortless Test Recording and User-Friendly Experience"

What do you like about Leapwork?

The ease of use and the recording of tests. The ramp up time to use the tool was much quicker than anticipated.

Verified User

5.0/5

"Effortless Testing Automation with Leapwork"

What do you like about Leapwork?

I like Leapwork for its ease of use, which makes automating tests straightforward. The initial setup was very easy, and I find writing cases simple wi

2. Automation

Users appreciate the ease of use of Leapwork, making automation of tests straightforward and efficient.

See 19 mentions

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Verified User

5.0/5

"Effortless Testing Automation with Leapwork"

What do you like about Leapwork?

I like Leapwork for its ease of use, which makes automating tests straightforward. The initial setup was very easy, and I find writing cases simple wi

sangeetha s.

Small-Business (50 or fewer emp.)

4.5/5

"Great No-Code Automation Tool – 1.5 Years of Experience"

What do you like about Leapwork?

Leapwork’s no-code, flow-based approach makes automation quick and easy to set up. The reusable test cases and clear reporting save time and improve o

3. Customer Support

Users praise the world-class customer support of Leapwork, highlighting their helpfulness and partnership approach.

See 19 mentions

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Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Leapwork Boosted Our Testing Quality with Top-Notch Support"

What do you like about Leapwork?

Leapwork has improve our testing quality and the support is top notch.

Verified User

Enterprise (> 1000 emp.)

5.0/5

"Easy to Use, Fast Updates, and Excellent Customer Support"

What do you like about Leapwork?

It's capabilities, ease of use, it's easy to on-board new staff, its speed in updating flows in case of changes, its SSO support and great customer su

4. Automation Support

Users value the exceptional automation support from Leapwork, enhancing efficiency and simplifying complex tasks with professionalism.

See 12 mentions

See Related User Reviews

sangeetha s.

Small-Business (50 or fewer emp.)

4.5/5

"Great No-Code Automation Tool – 1.5 Years of Experience"

What do you like about Leapwork?

Leapwork’s no-code, flow-based approach makes automation quick and easy to set up. The reusable test cases and clear reporting save time and improve o

Verified User

Enterprise (> 1000 emp.)

5.0/5

"Reliable tool with excellent support and training"

What do you like about Leapwork?

Product The Leapwork tool is stable, intuitive, and effective for both desktop and web applications. While automating legacy desktop applications can

5. User Interface

Users appreciate the intuitive and visually appealing user interface of Leapwork, facilitating easy solution building.

See 9 mentions

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Signe J.

Small-Business (50 or fewer emp.)

5.0/5

"Intuitive and easy to maintain no-code tool"

What do you like about Leapwork?

The structure with sub-flows which makes it very easy to maintain the test repository despite a rapidly evolving and changing UI. The Studio applicati

Peter M.

Enterprise (> 1000 emp.)

5.0/5

"Excellent Product, Easy To Use, Great Support"

What do you like about Leapwork?

I like how Leapwork is both straight forward to use as well as creating solutions with a great UI/UX. Other similar tools create messy solutions which

5 Cons or Disadvantages of Leapwork

1. Expensive

Users find Leapwork expensive for scaling, leading to concerns about cost-efficiency and high maintenance expenses.

See 4 mentions

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Verified User

Enterprise (> 1000 emp.)

4.5/5

"The best Codeless Automation Tool in the Market"

What do you dislike about Leapwork?

The lack of code design options can be limiting, as the platform only supports C#. Unlike Selenium, it does not allow for custom scripting, which can

Signe J.

Small-Business (50 or fewer emp.)

5.0/5

"Intuitive and easy to maintain no-code tool"

What do you dislike about Leapwork?

Not very cost-efficient for scaling compared to other tools (i.e. charge per agent)

2. Missing Features

Users find missing features in Leapwork, such as variable management and enhanced reporting capabilities, limiting the tool's effectiveness.

See 4 mentions

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Matthew E.

5.0/5

"Leapwork: Visual, Collaborative, and Easy to Onboard"

What do you dislike about Leapwork?

Leapwork allows you to create variables to use throughout your flows; I would like some form of 'Variable Management', which we have requested and I b

Verified User

Enterprise (> 1000 emp.)

5.0/5

"Excellent No Coding Automation Software"

What do you dislike about Leapwork?

The only thing I believe this product might be missing is the ability to add security to folders so that if you have multiple teams utilizing the prod

3. Cloud Limitations

Users find cloud limitations frustrating, feeling trapped in Leapwork without export options or robust infrastructure management.

See 3 mentions

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Geoff S.

Enterprise (> 1000 emp.)

5.0/5

"The Strengths and weaknesses of Leapwork"

What do you dislike about Leapwork?

The biggest downside is its ease of adoption! Just like Lego, there is a range of sophistication. This can easily lead businesses to underestimate the

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Test automation without writing code"

What do you dislike about Leapwork?

What I dislike is that once you're using Leapwork, there's no way to export it to another tool in the future. So if you go with Leapwork, you're stuck

4. Limited Customization

Users experience limited customization with Leapwork, struggling with constraints due to the lack of coding options.

See 3 mentions

See Related User Reviews

Verified User

Enterprise (> 1000 emp.)

4.5/5

"The best Codeless Automation Tool in the Market"

What do you dislike about Leapwork?

The lack of code design options can be limiting, as the platform only supports C#. Unlike Selenium, it does not allow for custom scripting, which can

Nikita S.

Enterprise (> 1000 emp.)

5.0/5

"Leapwork for Dynamics"

What do you dislike about Leapwork?

Less flexible compared to open source tools.

5. Recording Issues

Users often face recording issues that hinder the automation process, especially regarding screen resolution and test management.

See 3 mentions

See Related User Reviews

Verified User

Enterprise (> 1000 emp.)

5.0/5

"Easy to Use, Fast Updates, and Excellent Customer Support"

What do you dislike about Leapwork?

Support chat doesn't support screensharing.

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"User friendly and great customer service"

What do you dislike about Leapwork?

The debugging of automations could be a bit easier to use

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Verified User in Financial Services

Mid-Market (51-1000 emp.)

9/24/2024

"Test automation without writing code"

4/5

What do you like best about Leapwork?

I like that Leapwork is 100% visual. It makes it easy for non-programmers to create automated scripts. There's no "behind the scenes" code you have to worry about either. Everything is "WYSIWYG" Review collected by and hosted on G2.com.

What do you dislike about Leapwork?

What I dislike is that once you're using Leapwork, there's no way to export it to another tool in the future. So if you go with Leapwork, you're stuck with Leapwork. Review collected by and hosted on G2.com.

Derick H.

Systems Analyst

Enterprise (> 1000 emp.)

6/17/2024

"A powerful time saver!"

5/5

What do you like best about Leapwork?

Leapwork provides an immense time saving ability to all departments in our workplace, not just Information Technology. It provides assistance in areas you would not even realize until diving in. Review collected by and hosted on G2.com.

What do you dislike about Leapwork?

It takes a bit of setup putting all of the blocks in place for less experienced users to play with later. Review collected by and hosted on G2.com.

Trish G.

Systems Integration & Test Engineer

Mid-Market (51-1000 emp.)

8/28/2024

"Leapwork will cut our release time significantly."

5/5

What do you like best about Leapwork?

Leapwork is easy to use and the onboarding experience was exceptional. Review collected by and hosted on G2.com.

What do you dislike about Leapwork?

The method to add "custom" steps is not very detailed in the user manual. Review collected by and hosted on G2.com.

Response from Joanna Pacek of Leapwork

edit

Dear Trish,

Thank you for taking the time to leave a review and share your feedback. I’m Joanna, Head of Product here at Leapwork.

I’m happy to hear that you are finding Leapwork easy to use and you enjoyed the onboarding experience.

We appreciate your feedback regarding the Knowledge Base. We will take that on board and try to improve documentation on custom steps, with more detailed information and logical sections so everything is easier to find and navigate.

Thanks once again for your review and suggestions as it helps us continue to improve our platform.

Best regards,

Joanna

William C.

Test Engineer

Enterprise (> 1000 emp.)

8/30/2024

"User friendly"

3.5/5

What do you like best about Leapwork?

The graphical interface is user friendly Review collected by and hosted on G2.com.

What do you dislike about Leapwork?

I think the price is very high compared to other alternatives. Review collected by and hosted on G2.com.

Verified User in Financial Services

Enterprise (> 1000 emp.)

8/28/2024

"Leapwork is a game changer to empower test automation"

5/5

What do you like best about Leapwork?

The Leapwork platform has helped us drive additional SaaS innovations by empowering a shift from manual to test automation. Their entire team has been extremely helpful with any of our needs and therefore we considering them a partner instead of another vendor. Their platform is easy to use and their customer service is world class. Review collected by and hosted on G2.com.

What do you dislike about Leapwork?

I often experience challenges with various vended solutions but anything that has come up by use of their platform has been quickly addressed by their support team. They are truly an innovator in the space and their growth is a testament to that. Review collected by and hosted on G2.com.

Anders R.

IT Tester

Enterprise (> 1000 emp.)

7/2/2024

"Simplified automated testing for both technical and non-technical users to build automated tests"

3.5/5

What do you like best about Leapwork?

Leapwork makes it possible via its simple user-friendly layout, to quickly build your test cases and bring value to your business. It is rather efficient to even build your tests automatic via the build in recorder functionality. Review collected by and hosted on G2.com.

What do you dislike about Leapwork?

Due to its flexibility with blocks and freedom to place blocks wherever you want, it can become cumbersome unless you set strict rules for yourself when it comes to developing your test flows. Review collected by and hosted on G2.com.

Response from Joanna Pacek of Leapwork

edit

Dear Anders,

Thank you for taking the time to leave a review and share your feedback. I am Joanna, Head of Product here at Leapwork.

I’m happy to hear that Leapwork is helping you to quickly build test cases and bring value to your business, and that you are enjoying the built-in recorder functionality.

Regarding your comment about the flexibility of the flows, we agree that the freedom to place blocks wherever you want means you need certain rules. Please reach out to your Customer Success Manager if you need help with enablement and establishing best practices.

I also wanted to let you know that we are introducing AI test data generation which could help streamline this process if you are finding it cumbersome at the moment. Stay tuned to our release notes for updates on when this new feature will be available.

Thanks once again, as your feedback helps other users and our product team to improve.

Best regards,

Joanna

Joan M.

IT QA Manager

Mid-Market (51-1000 emp.)

9/20/2024

"Easy to use, great support and no-code automation tool"

5/5

What do you like best about Leapwork?

Easy to use and Professional Services Team was excellent in building framework for our end-to-end processes. Customer Support is great and very helpful. Review collected by and hosted on G2.com.

What do you dislike about Leapwork?

Nothing major but error messages can be more detailed for better debugging. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising

Mid-Market (51-1000 emp.)

9/5/2024

"Have used Leapwork at two companies, flexible, powerful, and easy to use.."

5/5

What do you like best about Leapwork?

Short Learning curve for Engineers - powerful. Review collected by and hosted on G2.com.

What do you dislike about Leapwork?

MS Marketplace was difficult when buying Review collected by and hosted on G2.com.

What problems is Leapwork solving and how is that benefiting you?

Automating regression tests for Legacy products. Increasing test coverage and beginning to provide coverage for things we just couldn't get to before without the automation tool. We have older technology legacy apps - and Leapwork is one of a very small subset of tools that will interact with it. Which it does and does well. Review collected by and hosted on G2.com.

huma a.

Sr. DevSecOps Engineer

Small-Business (50 or fewer emp.)

6/25/2024

"Leapwork"

4/5

What do you like best about Leapwork?

Easy to learn

Provided training sessions to get up to speed

Support team is great and get back to you quickly.

Leapwork tool is easy to work with. Review collected by and hosted on G2.com.

What do you dislike about Leapwork?

Hard to work with CI/CD.

Cannot get test suite results when running from CI/CD.

Currently you can only get test result for a single test when running from CI/CD Review collected by and hosted on G2.com.

Azad K.

System specialist

Mid-Market (51-1000 emp.)

6/12/2024

"It is easy and intuitive to use Leapwork"

4.5/5

What do you like best about Leapwork?

Ease of Use, Ease of upgrading, Customer support, Number of features Review collected by and hosted on G2.com.

What do you dislike about Leapwork?

Some of the modules are not working always as intended. It is not possible to identify a text on a screen with its multiple properties to isolate it from a similar one. The same goes for an image or button. Review collected by and hosted on G2.com.