I find the AI parallel dialer and flow dialer functions in Koncert very helpful as they have generated over 100 appointments for us in the past six months. I also appreciate the clean caller ID which boosts our connectivity rates. The team at Koncert is really helpful and quick to respond. The platform itself is robust with minimal downtime, and the connectivity is top-notch, enabling us to have conversations on nearly every fourth call. I also like how the user management is flawlessly easy to use. The app is self-explanatory, making adoption quick and straightforward. The setup was easy, and the support from the team was crucial for getting us started smoothly. Review collected by and hosted on G2.com.

The only thing that would make it better for us but not a deal breaker is the list deletion option. As of now there is no way to delete a list once it is uploaded to the system. And this feature would greatly help if you are calling multiple campaigns but your ICP is crossed over from one campaign to the other. The fix for this can be either having the option to delete the list entirely or have the data uploaded scoped to a campaign. Review collected by and hosted on G2.com.

AI powered Parallel dialing feature. Allows to augment a team of callers and connects to a human quicker. Price is very reasonable. Review collected by and hosted on G2.com.

Interface analytics could be better designed. Would be helpful to know more data about the conversations and what was effective in meeting conversion. Another thing that Koncert can improve is sorting out calls that are call screeners. Review collected by and hosted on G2.com.

The support by the CS team and the technical team itself is definitely the best I have received. They are patient in explaining things or helping to find workarounds when necessary, and the technical team turns things around in well under 24 hours in most cases, and I can vouch that they are responsive and helpful no matter the size of your business. Review collected by and hosted on G2.com.

I can't say there is anything I dislike about Koncert, but I think they could just make the underlying technology a little more responsive. Review collected by and hosted on G2.com.

I really appreciate the system’s efficiency, but even more importantly, the top-notch, impeccable level of service; especially from Arun and Jen. Review collected by and hosted on G2.com.

So far, I’m extremely pleased with everything about Koncert. Review collected by and hosted on G2.com.

I chose Koncert specifically because, to me, it is designed for actual sales people instead of telemarketers or call centers.

What I like best about Koncert is actually the people who run it though. They're customer service is insanely good. Review collected by and hosted on G2.com.

The only dislike is some minor glitches that occur very rarely, but again, their customer service in resolution is fantastic! Review collected by and hosted on G2.com.

I find the flow dialer super useful for making calls throughout my day. It's helpful for segmenting by calling mobile numbers, where I get the highest response rates. The integration with HubSpot is great for importing lists, and the automatic dialer and local presence streamline making calls and getting through lists efficiently. It's much faster than clicking to dial, and has a lot of crossover with HubSpot, which is very efficient for me. The setup was straightforward and simple. Review collected by and hosted on G2.com.

I find that when I'm creating tasks and getting reminded of that, it hasn't worked super well on that front. Also, knowing when I have to wait for the phone tree to get to somebody's voicemail during the automated voicemail tracking is a bit unclear. I haven't gotten an answer on that, and I'm curious to know what's the case with that. Review collected by and hosted on G2.com.

I like the ability to change from dialing two at a time to five at a time, which is a huge help for making a lot of phone calls quickly. I also appreciate the ability to upload battle cards into the contacts and different leads list I'm dialing out of, so I have an idea of what to say, all ready and easily accessible. It actually just saves a lot of time and effort because with other tools like HubSpot or SalesLoft, you dial one by one and make 50 calls over three hours. But with Koncert, I can make hundreds of calls in one to two hours. The setup was pretty simple; Koncert helped walk us through getting everything integrated and imported in just a few hours. Review collected by and hosted on G2.com.

Nothing comes to mind about a dislike. Its a great tool, don't have anything to complain about. Review collected by and hosted on G2.com.

Excellent support, responsive and helpful. Dialing tech is among the best in the market as well. Review collected by and hosted on G2.com.

I don't like AI integration preventing user decision making: if we want to override the system it should put user choice ahead of best-practices. Review collected by and hosted on G2.com.

I think the most helpful thing is the user interface and direct integration with salesloft. The performance of the auto-dialer makes it easy and I like that the AI can cycle through calls fast. The onboarding was great and very informative to make sure we were comfortable with our calls. Review collected by and hosted on G2.com.

I don't have any downsides on the product and can't speak on price. Maybe just identifying what company you are connected with. Review collected by and hosted on G2.com.

I love how Koncert helps me streamline the calling process so I don't need to manually dial numbers, allowing me to dial more numbers than I could on my own. Their service is absolutely spectacular, going above and beyond my expectations for a SaaS company. I also appreciate that they are constantly innovating and coming out with new features, staying on the cutting edge and keeping their clients happy. The initial setup was super easy because they did all the legwork. Review collected by and hosted on G2.com.

Texting incorporated would be awesome. However I know that's in the works. Review collected by and hosted on G2.com.