7.4
Ease of Use
Managed Hosting Average: 8.7
KnownHost Reviews
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User in Internet
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?
I like Nothing, Zip and Nada about Knownhost Review collected by and hosted on G2.com.
What do you dislike?
I had a MVPS-4 package with Knownhost, i had a problem with the hosting and the support would not assist me at all. He went out his way to just "fob me off" with lame excuses and no actual help to assist me. Just a complete run around and time wasting session. I have never encountered such difficult support ever from any business.
You would think that when you spend $978 per year on a single host account with just 1 website on it that they would go the extra mile to keep a customer happy? well not at known host that's for sure.
It was easier for me to move my website off the Knownhost VPS and onto a new hosting account with another company where the support assisted me to get my website up and running again quickly.
Other than the woeful support i received the actual hosting was very slow for a 6 Core VPS, so i guess the hardware they are using is from the 70's.
Anyway that's my review of Knownhost as an ex customer. Review collected by and hosted on G2.com.
UM
User in Marketing and Advertising
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
Kaue P
Sr,
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?
KH have a high level support and management. Their solutions are solid and reliable.
I'm a client for six years now, with no downtimes or major problems.
Support response time hardly reaches 5 minutes, they are fast! Review collected by and hosted on G2.com.
What do you dislike?
They could have some more flexible options of hardware. Review collected by and hosted on G2.com.
UG
User in Graphic Design
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?
Their customer service is off the charts. They usually respond to support requests in less than 10 minutes. Their servers are very stable and I have experienced very little downtime. Review collected by and hosted on G2.com.
What do you dislike?
There is a $10 fee to restore a backup of a specific domain on your server if you have multiple domains and don't want all of them rolled back. This is something I should be able to do myself without contacting support, and I think the fee is just enough to be annoying. That said, there is really nothing else negative I can say about my experience with knownhost. Review collected by and hosted on G2.com.
Erin C
Creative Director
Marketing and Advertising
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?
We've used knownhost VPS to host all of our sites (around 40 sites) for over five years and they have been awesome. Their prices are more than fair, and it has never taken more than 10 minutes for tech support to get back to me. Review collected by and hosted on G2.com.
What do you dislike?
I can't think of anything I dislike about knownhost. They really do a great job. Review collected by and hosted on G2.com.
UI
User in Information Technology and Services
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
UM
User in Marketing and Advertising
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
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