Klaviyo Reviews (1,359)

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Klaviyo Reviews (1,359)

View 1 Video Reviews
4.6
1,359 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise Klaviyo for its powerful segmentation and easy automation, which enable highly personalized email and SMS campaigns. The platform's seamless integration with Shopify enhances its usability, allowing businesses to effectively engage with customers. However, many note that the pricing can escalate quickly as contact lists grow, making it a consideration for smaller businesses.

Pros & Cons

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Tejas K.
TK
Tejas K.
Fullstack Developer
Small-Business (50 or fewer emp.)
"Klaviyo Makes Email Automation Simple, Powerful, and Reliable"
4.5/5
What do you like best about Klaviyo?

What i like most about klaviyo is how simple it makes email marketing automation. i user it my projects, and setting up flows like welcome emails or abandoned cart is very easy.The segmentation is powerful and helps target the right audience, I also like the custimization options for camagians. The analytis give clear insignts into performance. Overall, it saves time and works reliably once everything is set up. Review collected by and hosted on G2.com.

What do you dislike about Klaviyo?

One thing i dont't like about klaviyo is that the pricing can get expensive as your contact list groes. Some advanced features also take time to fully understand, especially when setting up more complex flows. The UI can feel a bitt overwhelming at first. Also reporting is good but can be slightly confusing in the beginning. Review collected by and hosted on G2.com.

Mohd danish  K.
MK
Mohd danish K.
Performance Marketing Specialist
Marketing and Advertising
Small-Business (50 or fewer emp.)
"Easy-to-Use Platform for Email Marketing Automation"
4/5
What do you like best about Klaviyo?

What I like most about Klaviyo is how easy it makes it to build targeted email campaigns and automate customer communication. I also find the reporting helpful for seeing what’s working, identifying what isn’t, and making adjustments to improve overall campaign performance. Review collected by and hosted on G2.com.

What do you dislike about Klaviyo?

One challenge I’ve noticed is that some of the more advanced features can take a while to learn, especially for new users. Also, as my contact lists grow, pricing can become more of a consideration. Review collected by and hosted on G2.com.

Chad T.
CT
Chad T.
Marketing Director
Small-Business (50 or fewer emp.)
"Klaviyo Delivers Strong ROI with Seamless Integrations and Powerful Automation"
4.5/5
What do you like best about Klaviyo?

What I like best about Klaviyo is how well it performs across the board. The UI/UX is easy to use, and the integrations with our eCommerce tools make everything seamless. It delivers strong performance and clear ROI through effective segmentation and automation. Pricing feels justified based on results, and support/onboarding have been helpful when needed. The added AI and intelligence features also help improve targeting and save time. Review collected by and hosted on G2.com.

What do you dislike about Klaviyo?

While Klaviyo is very powerful, the learning curve can be a bit steep at first, especially when setting up more advanced flows and segmentation. Some features can also feel overwhelming due to the depth of options available. Review collected by and hosted on G2.com.

AK
Anna K.
Email Marketing Manager
Mid-Market (51-1000 emp.)
"Helpful platform for retention and email campaigns"
4.5/5
What do you like best about Klaviyo?

What I like best about Klaviyo is the segmentation and automation possibilities. We can create different flows based on customer actions, behavior, and lifecycle stage, so communication becomes much more relevant. The interface is mostly user-friendly, and analytics helps to understand campaign results fast. It is very useful for retention marketing, especially when you need to manage many audiences and personalized communication. Review collected by and hosted on G2.com.

What do you dislike about Klaviyo?

The thing I dislike most is that some advanced functions are not very simple at first. If you need to build more complex logic, test many scenarios, or find the reason of issue, it can take extra time. Also the price is not small, especially when contact base grows. Sometimes I would like to have more flexible reporting and more simple navigation between some sections. Review collected by and hosted on G2.com.

TB
Taylor B.
Marketing Manager
Small-Business (50 or fewer emp.)
"Intuitive Branding and Fast Campaigns with Klavyio"
5/5
What do you like best about Klaviyo?

I love being able to customize in-app templates to our brand. The software is very intuitive and is easy to understand. It's great to quickly send out text or email campaigns. As a meal prep businesses with a new menu every week we rely on Klavyio to send out our new menu blasts to all of our active and inactive subscribers. Review collected by and hosted on G2.com.

What do you dislike about Klaviyo?

Downsides for our business is that segmenting for our subscription based service can be a bit funky. At times our accurate audiences isn't fully captured when segmenting customers who've placed 0 orders over x amount of time. Given the nature of our business, it is difficult for klavyio to talk directly to woocommerce and update in real time. Review collected by and hosted on G2.com.

Angela W.
AW
Angela W.
Graphic Designer
Small-Business (50 or fewer emp.)
"Our most powerful (and profitable) tool"
4.5/5
What do you like best about Klaviyo?

What’s not to love? The ease of use in the drag-and-drop editor makes my weekly newsletters super easy to build. We use Klaviyo multiple times a week to check our revenue attribution and tweak our flows.

Its also was easy to implement it with our current workflow. It integrates well with everything from our Shopify store to even Canva! I was worried the number of features would be overwhelming, but the UI is clean enough that you don't get lost. Plus, whenever I’ve hit a snag, customer support has been quick to point me in the right direction. Worth every penny for a growing brand. Review collected by and hosted on G2.com.

What do you dislike about Klaviyo?

Klaviyo charges by the number of active profiles, not just the emails you send. As your list grows, the bill jumps significantly. Review collected by and hosted on G2.com.

Wil L.
WL
Wil L.
Founder & Owner
Small-Business (50 or fewer emp.)
"Powerful Shopify Integration and Segmentation for Highly Targeted Email Flows"
5/5
What do you like best about Klaviyo?

The integration with our Shopify store makes it easy to build automated flows based on real customer behavior. For example, we run welcome sequences, post-purchase education, and replenishment reminders that trigger automatically depending on what someone buys.

What I appreciate most is the level of segmentation and data. We can see which customers are purchasing certain brands or product categories and tailor messaging accordingly. That allows us to send more relevant emails instead of blasting the same message to everyone. Review collected by and hosted on G2.com.

What do you dislike about Klaviyo?

Pricing can scale quickly as your subscriber list grows. For smaller brands or businesses just starting out, the cost may feel high compared to simpler email tools. ALSO: Klaviyo is extremely powerful but there is definitely a learning curve. Understanding segments, event triggers, and flow logic takes some time if you're new to marketing automation. Review collected by and hosted on G2.com.

dorothy N.
DN
dorothy N.
AIR Fellowship Cordinator
Small-Business (50 or fewer emp.)
"The best CRM for ecommerce brands"
5/5
What do you like best about Klaviyo?

What I like most about Klaviyo is how well it connects with the rest of an e-commerce stack, especially Shopify. The integration is seamless, and it pulls in customer behavior, purchase history, and engagement data automatically. That consolidated data makes it much easier to build meaningful segments and customer journeys.

The platform itself is also very intuitive. Building campaigns and automated flows is straightforward, and the flow library gives you frameworks to work with so you can quickly customize for your brand. On top of that, Klaviyo’s revenue attribution and analytics make it very clear what your emails and flows are generating, which helps you understand exactly how email is impacting store revenue. Review collected by and hosted on G2.com.

What do you dislike about Klaviyo?

One downside of Klaviyo is the pricing structure. You’re typically paying based on the number of active profiles in your account and your email sending volume, which can add up quickly as your list grows. Review collected by and hosted on G2.com.

Mitch .
M
Mitch .
Marketing Manager
Small-Business (50 or fewer emp.)
"Klaviyo Makes Personalized, Automated Marketing Easy with Powerful Segmentation"
5/5
What do you like best about Klaviyo?

What I find helpful about using Klaviyo is that it helps you send more personalized emails and messages based on customer behavior, like what they buy or browse. It makes marketing more relevant and effective.

One of the main upsides for me is strong segmentation, which lets me group customers and target them with the right message. It also offers automation, so emails like welcome messages or abandoned cart reminders send automatically.

For me, Klaviyo helps businesses understand their customers better, save time with automation, and increase sales through more targeted marketing. Review collected by and hosted on G2.com.

What do you dislike about Klaviyo?

It's a bit pricey but I'd still say it's worth it. Review collected by and hosted on G2.com.

Adrien P.
AP
Adrien P.
Responsable des Opérations et Service Client
Small-Business (50 or fewer emp.)
"Very Easy to Use"
5/5
What do you like best about Klaviyo?

What I like most about Klaviyo is how powerful its segmentation and automation features are, while still being relatively easy to use. The Shopify integration is seamless and lets us use real customer data to create highly targeted campaigns and flows. The flow builder is a standout as well; it makes it straightforward to set up automated sequences such as abandoned cart, post-purchase, and win-back campaigns. I also appreciate the analytics and reporting, which help us clearly see the revenue generated by each campaign or flow. Review collected by and hosted on G2.com.

What do you dislike about Klaviyo?

The biggest drawback is the pricing, which can get quite expensive as your contact list grows. Some areas of the interface can also feel a bit complicated when you’re managing lots of flows or segments, especially if you’re new to the platform. I’d also like to see more advanced built-in reporting, or at least easier ways to analyze performance across multiple campaigns without having to export the data. Review collected by and hosted on G2.com.