Kertos Reviews & Product Details

Basically, it is a tremendous help to have a structured form of documentation in this way, a kind of "homework book," and additionally to know that supportive experts are by your side. Review collected by and hosted on G2.com.

In detail, you can still notice the start-up status, for example in ergonomics issues. Sometimes internal links are missing, there is often a mix of English and German, and lists are sometimes a bit jumbled.

In the medium term, I can also imagine more or more finely elaborated, automated or AI-supported "filling aids," especially when creating systems and processing activities, to further reduce manual correction loops. Review collected by and hosted on G2.com.

For us, Kertos is not just a compliance tool, but a real sparring partner: the privacy expert works through complex issues with us instead of just handing over templates. So we have a dedicated, personally reachable point of contact who understands our business model and are not dealing with an anonymous support queue. The experts have extremely fast response times, too. Even urgent requests get solid, reliable answers when it matters most.

I like the fact that Kertos advises us during the concept phase of new features (“privacy by design”), not just when problems arise. Review collected by and hosted on G2.com.

The initial platform setup requires some manual effort, and some platform features are still evolving. But the team actively relays our feedback into product development. Review collected by and hosted on G2.com.

I particularly appreciate Kertos for the "all-around package" and the support from the friendly Customer Success Managers, who also act proactively. The platform is constantly being developed further, and the latest technologies are integrated, making the certification process very simple and understandable. I love that the platform helps with constant input, especially when you lose track, which can happen quickly with such processes. The suggestions from the AI, KAIA, are also very helpful and provide targeted support by learning the context of our company's structure. For us as a dynamic software company, the rapid and good further development of the platform is particularly valuable. Setting up Kertos was very easy, thanks to the support of a Customer Success Manager in a detailed appointment. Review collected by and hosted on G2.com.

I would find it even better if the policies created by KAIA in the chat window could be exported directly as PDF instead of just as ".md". But that's really just a small point. Review collected by and hosted on G2.com.

What I like most about Kertos is their excellent and attentive customer service. Whenever we have questions or need support, the team is very responsive and usually provides a solution quickly.

I also really like the structure and usability of the platform. The different overviews, especially for Controls and Trainings, are clear and well organized. They make it easy to keep track of the current status, identify open tasks, and see what still needs to be completed. Review collected by and hosted on G2.com.

One thing I do not like is that it is currently not possible to add images, screenshots, or other visual elements to policies. Being able to include visual examples or illustrations would make some policies easier to understand and more practical for employees. Review collected by and hosted on G2.com.

First, the level of automation: Kertos is a real compliance powerhouse and the platform was easy to implement. Second, the combination of that automation with a directly available external DPO meant expert help on call, not just a software. Finally, we’ve had roughly 70% less administrative effort, which freed the team to focus on more on other tasks. Review collected by and hosted on G2.com.

No complaints about the platform so far, it’s all pretty smooth. Review collected by and hosted on G2.com.

I really appreciate Kertos for its awesome "done for you" implementation service and the support from the customer success team. The sales experience was great, and I find the platform's ability to integrate with the IT products crucial for our company very valuable. As a small company, we don't have the resources to manage ISO 27001 on our own without disruption, so Kertos coming in as a complete package is incredibly helpful. Being cloud-native, having a platform that seamlessly integrates with our IT landscape to automate our ISMS is absolutely crucial for us. Review collected by and hosted on G2.com.

Very little, but we did find one integration with our Task Management tools that gave some minor conflicts with the Kertos task management capabilities. As I said, a very minor topic. Review collected by and hosted on G2.com.

The platform is intuitive and takes a lot of work off our hands through automation, especially in recording the systems used. This is significantly better than maintaining everything in Excel or in databases without automation. The support from the data protection officer is practical and shows a true understanding of our business. Review collected by and hosted on G2.com.

No negative points so far. The UI had a few small errors here and there, but these have since been fixed. Review collected by and hosted on G2.com.

Consolidating the entire data protection and compliance lifecycle into a single software platform provides Kickscale with maximum transparency and audit-readiness. Kertos enables seamless mapping, governance, and traceability of all accountable processes across a central interface.

Kertos integrates into Kickscale’s existing system landscape via secure interfaces, enabling continuous monitoring of technical and organizational measures as well as (partially) automated tracking of system changes, access rights, and authorizations.

Furthermore Kertos staff are very knowledgable and supportive. Review collected by and hosted on G2.com.

The software is still evolving and has improved in many areas since we started using it (1.5 years ago). However, there are still some areas with further development potential. For example, the Trust Center functionality was added recently, but it is not yet at the level we would need. Review collected by and hosted on G2.com.

What I appreciate most about Kertos is its intuitive user interface and exceptional customer support. What I find particularly helpful are the training sessions—because over time, you can actually acquire the knowledge on your own. The support from the AI chatbot KAIA is also super helpful and easy to use for getting some good initial answers. Review collected by and hosted on G2.com.

It took us a while to set everything up properly because some things weren't entirely clear to us, but the support here is great. Sometimes the support team's responses are a bit more complex, so you might have to follow up a time or two. Review collected by and hosted on G2.com.

Our main concern is not having to worry about our data protection, which Kertos perfectly solves for us. The collaboration is uncomplicated, and I always had a dedicated contact person. The exchange with the entire team took place on equal terms, which made coordination very pleasant. Review collected by and hosted on G2.com.

At first glance, the platform is somewhat overwhelming and the added values are not apparent - some functions are still missing. However, together with the DPS and CS team, it can be well set up and then also takes work off in everyday life. Review collected by and hosted on G2.com.