Kastle is a full-featured security product that offers door (entry) and surveillance options to help provide a complete protection suite. Onboarding was great. I met the Kastle representative at the office and we walked the entire space noting what I was looking for. Afterwards, we received a recommendation that we customized to our budget. The system is easy to manage and Kastle is always available to answer any questions. However, what I like best is the support. Inevitably, there are occasional small issues that can impact your system, and Kastle has always been quick to respond and help resolve them. That responsiveness is my favorite part of the product. Review collected by and hosted on G2.com.

The only con with Kastle is their price. They are a bit on the pricey side but overall, they cover all aspects of security and their personal touch is appreciated. I mentioned the support before - the support is top notch. Review collected by and hosted on G2.com.

The convenience of being able to use the Kastle Presence app. Not having to reach into my bag to get the phone out allows for an elegant access solution. Review collected by and hosted on G2.com.

A few times, the Operations Center has added us to a ticket that wasn’t ours, which has caused some confusion. I think closer oversight could help prevent this. Also, there are occasions when the Operations Center is slow to respond to tickets. Review collected by and hosted on G2.com.

I like Kastle's friendly customer service and very efficient crew. The ability to set a holiday schedule to lock the building automatically throughout the year with no hassle is a great feature. It also allows medical practices to provide remote access to patients after hours or during the weekends while keeping the building secure. The process to register after hours employees and assign fobs is easy. I found the initial setup fairly easy. Review collected by and hosted on G2.com.

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Good service. We have had a very positive experience working with Kastle. Their access control and building security solutions are reliable, efficient, and easy to manage. Updating badge access permissions is simple through the online platform, and changes take effect quickly for card users. Overall, Kastle provides a dependable solution supported by a user-friendly system and excellent service. Review collected by and hosted on G2.com.

While Kastle's pricing may be slightly higher than some competitors, the quality of their service, responsiveness, and reliability more than justify the additional cost. Review collected by and hosted on G2.com.

I like that the process Kastle offers is easy to use, which helps me get things done on time and gives me back valuable time in my day. I'm also happy with the support from the team at Kastle as they are very supportive, which adds to the product's value. I found the initial setup relatively easy, thanks to my prior experience with this type of setup, and I would rate the ease of use as eight out of ten. Right now, I'm very happy with the product and the service. Review collected by and hosted on G2.com.

A new user to Kastle, I have not found any issues or dislikes at this time. Review collected by and hosted on G2.com.

Kastle provides a reliable, user-friendly access control system that is easy to implement and manage across multiple tenants. The electronic keypads and access management significantly reduce physical key issues, streamline move-ins and vendor access, and improve overall security. Customer support is responsive, and the system integrates well into daily property management operations, making it a tool we rely on frequently. Review collected by and hosted on G2.com.

Certain requests require coordination through support rather than self-service, which can slow things down. Initial setup and changes may take longer than expected depending on the property and scope. More customization and faster turnaround times for updates would improve the overall experience. Review collected by and hosted on G2.com.

I appreciate that Kastle is highly regarded in the access control space and provides a reliable solution for our building access needs. They are easy to reach when issues arise, which is really valuable for us. Their flexibility and understanding of both larger and smaller buildings, as well as complicated projects, make them an excellent partner. It's particularly helpful that I can call them whenever I need assistance. The initial setup was easy, and their cameras have been simple to install and use, with no issues. Review collected by and hosted on G2.com.

I think what could be improved is the sales side of things. There are too many people involved who do not have holistic knowledge, so specific questions start getting very complicated when so many people are involved. Review collected by and hosted on G2.com.

Great products. The customer service reps are also great, and they respond quickly. Review collected by and hosted on G2.com.

Occasionally, on-site technicians can be booked up, and I end up having to wait for on-site service. Review collected by and hosted on G2.com.

I like the visitors portal and the fact that my phone is my key into my office. Review collected by and hosted on G2.com.

I am not clear on the tracking versus not tracking features. I turned tracking off but now have to turn on the app to gain access which is a bit of a pain (a fob doesn't have to be turned on). And there are times when recognition is slow or it doesn't work. Review collected by and hosted on G2.com.

Great customer service. It was an easy switch from our previous security company. The software application is easy to use and is a great value for the services provided. The services are quick and reliable. Review collected by and hosted on G2.com.

I have not had any negative experiences with Kastle to speak of. Review collected by and hosted on G2.com.