Jotform Sign Reviews (1,773)

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Jotform Sign Reviews (1,773)

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4.7
1,773 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise the ease of use and intuitive design of Jotform Sign, highlighting how it simplifies document creation and signing processes. Many appreciate the seamless integration with other Jotform tools, which enhances workflow efficiency. However, some users note that customization options can be limited, particularly for advanced features.

Pros & Cons

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Christopher P.
CP
Christopher P.
CEO
Small-Business (50 or fewer emp.)
"The best e-signature solution for growing businesses"
5/5
What do you like best about Jotform Sign?

Jotform Sign has been a huge asset for my business. I run a private car rental company, and it allows me to send rental agreements, waivers, and other important documents for customers to sign from anywhere. It’s simple to set up, easy for customers to use on their phones, and has helped streamline my entire booking process.

I also like how well it integrates with the rest of Jotform, making it easy to collect customer information and signatures in one workflow. It has saved me time, reduced paperwork, and helped my business look more professional. Overall, I highly recommend Jotform Sign to any business that needs a reliable and user-friendly e-signature solution. Review collected by and hosted on G2.com.

What do you dislike about Jotform Sign?

The only downside is that some advanced features are available only on higher-tier plans. As my business grows, I’d love to see more included in the lower-priced plans. Review collected by and hosted on G2.com.

Response from Marijoy A of Jotform Sign

Hi Christopher,

Thanks for your positive review. We're happy to hear Jotform Sign has helped streamline your rental process by making it easy for customers to sign agreements from anywhere. We appreciate your feedback about our plans. If there are specific features you'd like to see included in the lower-priced plans, we'd love to hear your suggestions.

Feel free to share them by creating a Help Center thread through our Contact Us page at https://www.jotform.com/contact/. We're here to help.

AF
Adrien F.
Owner
Small-Business (50 or fewer emp.)
"Super Easy Setup with AI-Powered Features"
4.5/5
What do you like best about Jotform Sign?

I really love the AI agent function in Jotform Sign because I don't have to connect to my cloud or API and use vector stores. It makes it easier to write prompts. I also like all of the functionality it has, like creating forms and creating AI. The initial setup is super easy and very simple. Review collected by and hosted on G2.com.

What do you dislike about Jotform Sign?

The forms sometimes get very difficult to create page breaks, and the first page and second page will show up on the same page. And the preview view always puts the second page first. Also, setting anything time related will only show in 24 hour time, even though it gives you an AM/PM option. So, if you use the option, it'll show up like 1700 am or pm. It doesn't make sense, so I just don't use it. Review collected by and hosted on G2.com.

Response from Elton Regs of Jotform Sign

Hi Adrien,

Thanks for your detailed feedback and for sharing your experience with Jotform. We're glad to hear that you find the setup process simple and that the AI-powered features have been helpful.

Regarding the page break behavior, we'd like to clarify that Jotform Sign automatically creates pages based on the pages in the uploaded document, so it's not currently possible to create custom pages within a Sign document. If you're referring to a Card Form, what you're seeing may be the Welcome Page, which can be edited or removed. Here's how to remove the Welcome Page in a Card Form:

1. Open your form in Form Builder.

2. Click the Remove Welcome Page in the top left corner of the first card in your form.

As for the time format concern, we'd love to take a closer look. If you're still experiencing the 24-hour time display issue when AM/PM is selected, reach out to our support team with a sample form so we can investigate further.

If you have any questions or suggestions, you can create a Help Center thread from our Contact Us page: https://www.jotform.com/contact. We'll be happy to help.

Brian N.
BN
Brian N.
Small-Business (50 or fewer emp.)
"Effortless Signatures with Great Pricing and Intuitive Features"
5/5
What do you like best about Jotform Sign?

I like the price because you get a lot more signed documents than other platforms per month. It’s easy to use and send to my clients. I like that Jotform Sign can detect the fields needed for signature, so it makes my life easier. Sending signatures via a link instead of having to send it through email also solves a problem for me. The initial setup being very easy took away a lot of the stress from using it. Review collected by and hosted on G2.com.

What do you dislike about Jotform Sign?

I haven’t figured out how to make a template so I don’t have to fix the fields that it didn’t detect each time & also remove the fields that it wrongly detected. Review collected by and hosted on G2.com.

Response from Richie Pareja - Contractor of Jotform Sign

HI Brian,

Thanks for your 5-star review. We're delighted to hear that Jotform Sign has made your document signing process easier and more efficient. If you have questions, you can reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.

Brian E.
BE
Brian E.
Technical Director
Mid-Market (51-1000 emp.)
"Powerful Document Workflows, but No Way to Edit After Creation"
3.5/5
What do you like best about Jotform Sign?

You can create custom documents which contain variable data and you have the ability to assign the document to multiple signers if you need to create sort of a workflow with the document. Review collected by and hosted on G2.com.

What do you dislike about Jotform Sign?

While you can create a custom document you had better like precisely what you have created because you cannot edit the document once you have created it. Even if you find a mis-spelling there is no editor to allow you to update the document without totally recreating the entire thing. I have chatted with Jotform about this, and it is admittedly a large shortcoming. Review collected by and hosted on G2.com.

Response from Richie Pareja - Contractor of Jotform Sign

Hi Brian,

Thanks for your excellent review. We're glad to hear that the ability to create custom documents with variable data and assign multiple signers has been valuable for your workflow. We appreciate you sharing your experience. You can reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.

Beth A.
BA
Beth A.
Singer/Actor
Hospitality
Small-Business (50 or fewer emp.)
"Robust Integrations and Helpful Resources—JotForm Sign & Approvals Shine"
4/5
What do you like best about Jotform Sign?

JotForm has a robust array of integrations and features, many of which I have found surprisingly useful. I haven't explored many of the tools it offers, but so far I have found that JotForm Sign and the Approvals flow are most useful for my needs. The search feature is easy, and there is so much information available for learning more about the platform in their help section. Review collected by and hosted on G2.com.

What do you dislike about Jotform Sign?

The UI can be confusing and hard to navigate. Searching "My Forms" doesn't include Sign forms, which is illogical. Additionally, the ability to change the appearance of the forms is limited. Lastly, Jotform signs me out after just a few minutes of inactivity, which is immensely frustrating. Review collected by and hosted on G2.com.

Response from Marijoy A of Jotform Sign

Hi Beth,

Thanks for your review. We're delighted to hear Jotform Sign and Jotform Workflows have helped streamline your workflow and provided a cost-effective solution for your digital signature and approval needs. We appreciate your feedback about the navigation, customization options, and session timeout. Feedback like yours helps us continue improving the platform.

We have a guide to help you easily organize or locate your assets. Here's how: https://www.jotform.com/help/what-is-jotform-workspace/. To help you get even more familiar with Jotform, we offer a variety of resources, including guides at https://www.jotform.com/help/ and video tutorials on our YouTube channel at https://www.youtube.com/@Jotform.

The Sign Builder does not allow you to customize an uploaded document. If you want to have a document you can edit, we suggest using a Sign Template. For more details, check out our guide here: https://www.jotform.com/help/how-to-use-a-sign-template-and-customize-it-in-sign-builder/.

If you ever need assistance, our support team is always happy to help through our Contact Us page: https://www.jotform.com/contact/.

Chris K.
CK
Chris K.
IT Director
Mid-Market (51-1000 emp.)
"User-Friendly PDF Signatures and Approval Workflows with Jotform Sign"
4.5/5
What do you like best about Jotform Sign?

Jotform seats are a little pricey, but the software is user-friendly and very functional. The ease of importing a PDF to receive signatures and assign fields to necessary parties is intuitive and useful. Jotform Sign paired with an approval workflow adds a whole new layer to processes that I didn't realize was attainable. We have revamped our key request form to work well with Jotform Sign and I'm looking forward to bringing more forms to the platform. Review collected by and hosted on G2.com.

What do you dislike about Jotform Sign?

Every once in a while I find a feature that I would like to exist, but doesn't. For my approval workflow, I wanted 2 consecutive signatures and then the last portion of the document to be simultaneously filled out by 2 other parties. This is not possible, and isn't even really a straightforward process with any of Jotform's other features. It seems pretty basic to want this sort of functionality. I submit these to the support team as feature requests and move on with my day. The support team has been incredibly helpful in determining how to create a process in Jotform as well. Review collected by and hosted on G2.com.

Response from Marijoy A of Jotform Sign

Hi Chris,

Thanks for your great review. We're glad to hear that Jotform Sign and Jotform Workflows have helped streamline and digitize your processes. We're also happy to know our support team has helped find solutions and submit your feature requests. We appreciate you sharing your experience.

If you have any questions, feel free to reach out to us through our Contact Us page at https://www.jotform.com/contact/. We're here to help.

SG
Sara G.
Operations Administrator
Mid-Market (51-1000 emp.)
"Ask Podo Makes Turning Ideas into Forms Easy"
5/5
What do you like best about Jotform Sign?

My favorite part is the Ask Podo section, because I had a lot of ideas but wasn’t sure how to translate them into forms. I do think it is worth the price, Jotform really helped us get control over our onboarding and files. Review collected by and hosted on G2.com.

What do you dislike about Jotform Sign?

The only struggle I’ve had so far is that when I import my own PDFs and create a signed document from them, I can’t remove pages afterward or reorganize them. I usually end up having to make an entirely new document. Also, if I wanted to create a signed document and I wanted to add my signature as well, I could only access it through my email, not through the jotform website. Review collected by and hosted on G2.com.

Response from Marijoy A of Jotform Sign

Hi Sara,

Thanks for your wonderful review. We're delighted to hear that Podo, the Jotform AI, has made it easier to turn your ideas into forms and that Jotform Sign has helped your team streamline onboarding, manage documents, and transition to a more digital workflow.

We also appreciate your feedback about editing imported PDFs and accessing your own signature. The Sign Builder does not allow you to customize an uploaded document. If you'd like a document you can edit, we recommend using a Sign Template instead. You can learn more here: https://www.jotform.com/help/how-to-use-a-sign-template-and-customize-it-in-sign-builder/.

If you have any questions, feel free to create a Help Center thread from the Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.

Ishan S.
IS
Ishan S.
Manager and Dietician at Chaitanya Homoeo Clinic, Medical Store Owner, Content Creator
Hospital & Health Care
Small-Business (50 or fewer emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Jotform Sign Streamlines Patient Consent and Clinic Paperwork Smoothly"
5/5
What do you like best about Jotform Sign?

As a Dietician & Nutritionist and also someone who creates health education content online, Jotform Sign is helping me manage patient consent forms, follow-up documents, diet assessment forms, wellness program documents, and teleconsultation paperwork in a much more organized way. I like that PDF documents can be uploaded easily and signature fields, dates, names, and form fields are detected automatically, which saves time during regular clinic work. Ease of use is very good because documents can be prepared, shared, signed, and downloaded without complicated setup. I also use templates, signer tracking, document sharing links, status updates, reminders, and completed document history regularly. It becomes helpful while handling patient approvals, nutrition guidance forms, and homeopathy consultation records because everything stays managed in one place. Ease of implementation was simple for my work, and integrations with forms and workflow tools also help in managing online documentation more smoothly.

Another thing I like is that signed documents, pending signatures, completed forms, and multiple signer activity can be tracked properly from the dashboard itself. Performance has been smooth while managing multiple documents and sending forms for signature frequently. Customer support was also helpful when I checked some setup related things. Overall Jotform Sign makes document signing, patient record handling, and health related documentation much easier for my daily professional work. Review collected by and hosted on G2.com.

What do you dislike about Jotform Sign?

I feel the mobile experience can be improved a little more for users who manage documents regularly from phone. Some advanced customization and automation features are useful, but initially they may feel a bit difficult for non technical users in clinic or healthcare work. Other than that, my overall experience with Jotform Sign has been good for handling patient forms, consent documents, and health related paperwork. Review collected by and hosted on G2.com.

Response from Elton Regs of Jotform Sign

Hi Ishan,

Thanks for your detailed review and for sharing how Jotform Sign fits into your daily workflow. It's great to hear that preparing, tracking, and managing documents in one place has helped keep your paperwork organized, and that features like automatic field detection and signer tracking have saved you time.

If you have any questions or suggestions, you can create a Help Center thread from the Contact Us page: https://www.jotform.com/contact. We'll be happy to help.

Verified User in Staffing and Recruiting
US
Verified User in Staffing and Recruiting
Small-Business (50 or fewer emp.)
"Replace Document After Upload"
3.5/5
What do you like best about Jotform Sign?

Super easy to use, the detect field option is also very helpful and the fact that it's included with the subscription of the form builder. It's not just a standalone feature that has to be purchased Review collected by and hosted on G2.com.

What do you dislike about Jotform Sign?

I had two issues. First one was when setting up documents to be e-signed there was no option to just save it as a template so I can reuse it later as is the fact with the documents I needed signing which would always go out the same way to clients. It would always be the same stack that gets sent and signed, I only discovered upon accidently closing the window that it is then saved so it can be cloned. However, a "save form" button which is clearly visible and accessible from the page of putting in fields would be nice. If there was such a button already I didn't see it. Another issue was that after inserting my document stack which consisted of about 45 pages, I had found that the last documents paragraphs had been moved around. I know keeping the same paragraph and sentencing structure all the way through from a docx. to a pdf. and then uploaded to your software is by near impossible, however a "replace document" button would solve this problem as it would allow me to replace a inserted document from the stack which has already been uploaded. Due to me not double checking (which I know is a user error) my document stack after uploading to insert signature fields, I discovered my final document in the stack was a bit jumbled, which led me to have to reupload the entire stack again and having to insert all the fields again after fixing my document so it would fit the format of Jotform Sign. A "replace document" button would have solved this issue in minutes rather than the painstaking hour and a half I lost on manually inserting fields all over again. The "detect fields" option did not work on a document stack this large. Thank you Review collected by and hosted on G2.com.

Response from Richie Pareja - Contractor of Jotform Sign

Hi,

Thanks for your excellent review. We're delighted to hear that you find Jotform easy to use and that the Detect Fields feature has been helpful for your workflow. Regarding the issue you have encountered, we would like to check on this further. You can reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.

Rashanae P.
RP
Rashanae P.
CEO/Founder
Small-Business (50 or fewer emp.)
"Affordable and Feature-Rich with Remote Signature Ease"
5/5
What do you like best about Jotform Sign?

I use Jotform Sign to create forms for my clients to sign, and it makes collecting signatures remotely easy and seamless. I like how affordable the plans are and the features on the website are great for all of my business needs. The workflow feature is especially great for my tax preparation business, as it keeps all of my client flows in one place and helps me keep track of the progress. The initial setup wasn't complicated, which was nice. Review collected by and hosted on G2.com.

What do you dislike about Jotform Sign?

I need to be able to organize my forms by the year it was received. I cannot seem to figure out how to do that. I need to be able to go into a form and create tabs that can automatically organize the forms by the year they were received. Review collected by and hosted on G2.com.

Response from Elton Regs of Jotform Sign

Hi Rashanae,

Thanks for your excellent review. We're glad to hear that Jotform Sign is helping you streamline signature collection and that you find it convenient and easy to use. We appreciate your positive feedback.

If you have any questions, let us know through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.