Generated from real user reviews
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Julie C.
Enterprise (> 1000 emp.)
5.0/5
"Real-Time Interactions That Maximize Contact Center Efficiency"
What do you like about Intradiem?
The real time interactions that allow for course correction and the ability to make use of down time in the contact center.
Jeremy D.
5.0/5
"Intradiem Empowers Global Operations with Versatility and Insight"
What do you like about Intradiem?
I love Intradiem for its exceptional vendor interoperability, which is crucial for managing operations in our large global organization with many tool
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Jeremy D.
5.0/5
"Intradiem Empowers Global Operations with Versatility and Insight"
What do you like about Intradiem?
I love Intradiem for its exceptional vendor interoperability, which is crucial for managing operations in our large global organization with many tool
Paolo C.
Mid-Market (51-1000 emp.)
4.0/5
"With Intradiem, we're making sure our customers get help without the long wait"
What do you like about Intradiem?
We've truly benefited from using Intradiem in our contact center as it's effortless for everyone to utilize. When we seamlessly integrated it into our
See Related User Reviews
Tyrell D.
Enterprise (> 1000 emp.)
3.0/5
"Good start"
What do you like about Intradiem?
Intradiem is great at informing us supervisors when their reports are in after call. It helps us maintain our team's performance.
Verified User
Enterprise (> 1000 emp.)
5.0/5
"Intradiem is great"
What do you like about Intradiem?
Great product, stable platform, and liked by both advocates and supervisors. Greatly improves adherence goals. Pleasure to work with and good support.
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Verified User
Enterprise (> 1000 emp.)
4.5/5
"Intradiem Review"
What do you like about Intradiem?
There is a lot of functionality to it, and it has helped a lot of people out with documenting schedules and adjusting break times. Between that and dy
Paolo C.
Mid-Market (51-1000 emp.)
4.0/5
"With Intradiem, we're making sure our customers get help without the long wait"
What do you like about Intradiem?
We've truly benefited from using Intradiem in our contact center as it's effortless for everyone to utilize. When we seamlessly integrated it into our
See Related User Reviews
Jeremy D.
5.0/5
"Intradiem Empowers Global Operations with Versatility and Insight"
What do you like about Intradiem?
I love Intradiem for its exceptional vendor interoperability, which is crucial for managing operations in our large global organization with many tool
Verified User
Enterprise (> 1000 emp.)
4.5/5
"Intradiem Review"
What do you like about Intradiem?
There is a lot of functionality to it, and it has helped a lot of people out with documenting schedules and adjusting break times. Between that and dy
See Related User Reviews
Paolo C.
Mid-Market (51-1000 emp.)
4.0/5
"With Intradiem, we're making sure our customers get help without the long wait"
What do you dislike about Intradiem?
The customization options for Intradiem beg for an upgrade, especially in its user interface. While the platform is generally user-friendly, ramping u
TANASHA T.
Mid-Market (51-1000 emp.)
2.5/5
"Review"
What do you dislike about Intradiem?
That I wasn't able to have it downloaded on my computer. I am not sure if it is a Software issue or what
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Tyrell D.
Enterprise (> 1000 emp.)
3.0/5
"Good start"
What do you dislike about Intradiem?
There are a lot more options in Intradiem that are not yet supported by our systems. There is also an issue where Intradiem opens in Chrome but will n
Verified User
Mid-Market (51-1000 emp.)
5.0/5
"Keeps the day Moving"
What do you dislike about Intradiem?
I do not like that it sends an email to supervisor when I fail to sign in.
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Verified User
Enterprise (> 1000 emp.)
4.5/5
"Intradiem Review"
What do you dislike about Intradiem?
The overabundance of daily emails. I know these are notices of activity, but a vast majority of it I am aware is happening. It gets a little overwhelm
Verified User
Enterprise (> 1000 emp.)
4.5/5
"Intradiem is an effective organizational tool"
What do you dislike about Intradiem?
Sometimes, getting approved updates included/activated in the app might take extra effort/time. Troubleshooting might get complicated at times.
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Paolo C.
Mid-Market (51-1000 emp.)
4.0/5
"With Intradiem, we're making sure our customers get help without the long wait"
What do you dislike about Intradiem?
The customization options for Intradiem beg for an upgrade, especially in its user interface. While the platform is generally user-friendly, ramping u
Diego C.
Mid-Market (51-1000 emp.)
5.0/5
"Very pleased with Intradiem!"
What do you dislike about Intradiem?
I wish there were more customizable capabilities within Intradiem, particularly in setting up assignments. Some of the ways we filter out targeted rec
See Related User Reviews
Tyrell D.
Enterprise (> 1000 emp.)
3.0/5
"Good start"
What do you dislike about Intradiem?
There are a lot more options in Intradiem that are not yet supported by our systems. There is also an issue where Intradiem opens in Chrome but will n
Verified User
Enterprise (> 1000 emp.)
5.0/5
"Intradiem is great"
What do you dislike about Intradiem?
Could use more functionality with newer telephony systems i.e. five9
It relieves staff with repetitive normal day to day tasks (automate). Review collected by and hosted on G2.com.
System Integration and lack of ways to monitor what it's doing in the back end. Review collected by and hosted on G2.com.
I love the options of efficiency the application offers via the tasks as well as the premise behind it. Review collected by and hosted on G2.com.
We really, really need an audit trail and more robust reporting features. I also firmly believe that use cases should be more like feature drops versus the cost being in the same realm of an upgrade. I understand that inter-functionality is somewhat different, but from an outside point of view most customers might view it as the same thing. We are on the outside...not the inside. Review collected by and hosted on G2.com.
Schedule Adjustments, ACW Alerting, VTO, and Task Management Review collected by and hosted on G2.com.
Manager Console UI, specifically the reports and the inability to query back-end tables Review collected by and hosted on G2.com.
The help desk is always super helpful and responsive to needs. Success Manager Christine is amazing and keeps us on top. Review collected by and hosted on G2.com.
Don't really have a dislike have always had a great experience and it only gets better as I go. Review collected by and hosted on G2.com.
The ease of use and the ability to automate Intraday management functions. Review collected by and hosted on G2.com.
No complaints at all with the tool, have used at multiple companies now and love it. Review collected by and hosted on G2.com.
Training delivery has greatly improved completion rates. Review collected by and hosted on G2.com.
Lack of reporting details and customization. Review collected by and hosted on G2.com.
It brings a lot of things pretty easy at answering lot of customer service requests. The journey automation has reduced lot of manual tasks in logging the call data and answering Review collected by and hosted on G2.com.
Implementation takes little more time than expected and automation might miss some custom tasks for needs. Review collected by and hosted on G2.com.
The tool is very versatile and adaptable Review collected by and hosted on G2.com.
The web portal could be more user friendly Review collected by and hosted on G2.com.
I appreciate the team's quickness in their responses and their willingness to jump on a call to solve an issue. Great service and attention from a vendor! Review collected by and hosted on G2.com.
There is not much that I dislike. I have enjoyed working with the folks from Intradiem and like the product! Review collected by and hosted on G2.com.
It is a very good tool and has proven to be very useful for partner development time and sharing data and useful information. I like the ability to turn agent downtime into very productive activities. Review collected by and hosted on G2.com.
Sometimes it tends to bring problems of slowness just that. Review collected by and hosted on G2.com.