Generated from real user reviews
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Julie C.
Enterprise (> 1000 emp.)
5.0/5
"Real-Time Interactions That Maximize Contact Center Efficiency"
What do you like about Intradiem?
The real time interactions that allow for course correction and the ability to make use of down time in the contact center.
Jeremy D.
5.0/5
"Intradiem Empowers Global Operations with Versatility and Insight"
What do you like about Intradiem?
I love Intradiem for its exceptional vendor interoperability, which is crucial for managing operations in our large global organization with many tool
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Jeremy D.
5.0/5
"Intradiem Empowers Global Operations with Versatility and Insight"
What do you like about Intradiem?
I love Intradiem for its exceptional vendor interoperability, which is crucial for managing operations in our large global organization with many tool
Paolo C.
Mid-Market (51-1000 emp.)
4.0/5
"With Intradiem, we're making sure our customers get help without the long wait"
What do you like about Intradiem?
We've truly benefited from using Intradiem in our contact center as it's effortless for everyone to utilize. When we seamlessly integrated it into our
See Related User Reviews
Tyrell D.
Enterprise (> 1000 emp.)
3.0/5
"Good start"
What do you like about Intradiem?
Intradiem is great at informing us supervisors when their reports are in after call. It helps us maintain our team's performance.
Verified User
Enterprise (> 1000 emp.)
5.0/5
"Intradiem is great"
What do you like about Intradiem?
Great product, stable platform, and liked by both advocates and supervisors. Greatly improves adherence goals. Pleasure to work with and good support.
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Verified User
Enterprise (> 1000 emp.)
4.5/5
"Intradiem Review"
What do you like about Intradiem?
There is a lot of functionality to it, and it has helped a lot of people out with documenting schedules and adjusting break times. Between that and dy
Paolo C.
Mid-Market (51-1000 emp.)
4.0/5
"With Intradiem, we're making sure our customers get help without the long wait"
What do you like about Intradiem?
We've truly benefited from using Intradiem in our contact center as it's effortless for everyone to utilize. When we seamlessly integrated it into our
See Related User Reviews
Jeremy D.
5.0/5
"Intradiem Empowers Global Operations with Versatility and Insight"
What do you like about Intradiem?
I love Intradiem for its exceptional vendor interoperability, which is crucial for managing operations in our large global organization with many tool
Verified User
Enterprise (> 1000 emp.)
4.5/5
"Intradiem Review"
What do you like about Intradiem?
There is a lot of functionality to it, and it has helped a lot of people out with documenting schedules and adjusting break times. Between that and dy
See Related User Reviews
Paolo C.
Mid-Market (51-1000 emp.)
4.0/5
"With Intradiem, we're making sure our customers get help without the long wait"
What do you dislike about Intradiem?
The customization options for Intradiem beg for an upgrade, especially in its user interface. While the platform is generally user-friendly, ramping u
TANASHA T.
Mid-Market (51-1000 emp.)
2.5/5
"Review"
What do you dislike about Intradiem?
That I wasn't able to have it downloaded on my computer. I am not sure if it is a Software issue or what
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Tyrell D.
Enterprise (> 1000 emp.)
3.0/5
"Good start"
What do you dislike about Intradiem?
There are a lot more options in Intradiem that are not yet supported by our systems. There is also an issue where Intradiem opens in Chrome but will n
Verified User
Mid-Market (51-1000 emp.)
5.0/5
"Keeps the day Moving"
What do you dislike about Intradiem?
I do not like that it sends an email to supervisor when I fail to sign in.
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Verified User
Enterprise (> 1000 emp.)
4.5/5
"Intradiem Review"
What do you dislike about Intradiem?
The overabundance of daily emails. I know these are notices of activity, but a vast majority of it I am aware is happening. It gets a little overwhelm
Verified User
Enterprise (> 1000 emp.)
4.5/5
"Intradiem is an effective organizational tool"
What do you dislike about Intradiem?
Sometimes, getting approved updates included/activated in the app might take extra effort/time. Troubleshooting might get complicated at times.
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Paolo C.
Mid-Market (51-1000 emp.)
4.0/5
"With Intradiem, we're making sure our customers get help without the long wait"
What do you dislike about Intradiem?
The customization options for Intradiem beg for an upgrade, especially in its user interface. While the platform is generally user-friendly, ramping u
Diego C.
Mid-Market (51-1000 emp.)
5.0/5
"Very pleased with Intradiem!"
What do you dislike about Intradiem?
I wish there were more customizable capabilities within Intradiem, particularly in setting up assignments. Some of the ways we filter out targeted rec
See Related User Reviews
Tyrell D.
Enterprise (> 1000 emp.)
3.0/5
"Good start"
What do you dislike about Intradiem?
There are a lot more options in Intradiem that are not yet supported by our systems. There is also an issue where Intradiem opens in Chrome but will n
Verified User
Enterprise (> 1000 emp.)
5.0/5
"Intradiem is great"
What do you dislike about Intradiem?
Could use more functionality with newer telephony systems i.e. five9
More visibility to agent functions and performance Review collected by and hosted on G2.com.
Support and ability for Intradiem to meet the needs of our business Review collected by and hosted on G2.com.
Great product, stable platform, and liked by both advocates and supervisors. Greatly improves adherence goals. Pleasure to work with and good support. Review collected by and hosted on G2.com.
Could use more functionality with newer telephony systems i.e. five9 Review collected by and hosted on G2.com.
Real time data, ease of use and understandability Review collected by and hosted on G2.com.
No dislikes - would like to see more frequent updates and a quality model built in. Review collected by and hosted on G2.com.
Assisting advocates optimize their time throughout the day as well as completing trainings when permitted. Review collected by and hosted on G2.com.
The training information should be added to their schedules as well. Review collected by and hosted on G2.com.
instant communication on a large scale for virtual work Review collected by and hosted on G2.com.
it can be tech tricky. the scorum tab and the todo dont always talk and theres many times that the trainigs need to be opened in chrome and not edge. consistancy with internets and not having to change tabs would be very helpful! Review collected by and hosted on G2.com.
I like the great support and response from Intradiem as they always respond quickly and provide great service in resolving issues quickly in a timely manner. Unlike some Vendors they always respond quickly and locate to resolve the issue or escalate as needed. Review collected by and hosted on G2.com.
Only thing is get two emails for each correspondence. Better than no responses, Review collected by and hosted on G2.com.
The ability to adjust schedules in real time based on volume Review collected by and hosted on G2.com.
I don't have enough experience yet to answer this question. Review collected by and hosted on G2.com.
I like the idea of the automation to help elevate some of our manual work. Unfortunately, rules become corrupt, and servers disconnect continuously so they aren’t dependable. Review collected by and hosted on G2.com.
I dislike the reports - they are not user friendly, and you cannot adjust the time zones. I don't like the fact that there isn’t a “select all” in the messaging so you can delete all messages instead of every single one individually. I also wish there was a way to skill an agent in the system to help the manual skilling for overtime. Review collected by and hosted on G2.com.
I love that Intradiem provides dynamic delivery of content to our customer service teams without impacting the business. We can design learning courses, deliver news & information, and provide up-to-the-minute updates to our agents without the need to pre-determine suspected availability based on the previous forecasting. The tool works with current service levels, staffing, and call volumes to determine opportunities to reduce staffing without impacting service levels. It's a win-win-win! Review collected by and hosted on G2.com.
Reporting accuracy can be a struggle. We often have to reference multiple reports to get complete & accurate information regarding completions and delivery attempts of assignments.
I would also like an opportunity to create file folders to organize content for easier future reference. Multiple departments in our organization use the tool, and we've had to get creative with naming conventions of the content & assignments to try to create some level of structure within the tool. It seems this would be something pretty standard though to include for organization.
Also would be nice to select multiple pre-defined groups for an assignment rule instead of needing to do so individually. Review collected by and hosted on G2.com.
This has been a great tool for assisting with taking call center agents off the phone to take shorter assignments. There have been a few glitches this year with assignment deliveries. However, the responses from the support team is very timely. Review collected by and hosted on G2.com.
Sometimes the issues resolve themselves so it is difficult to report to my leadership team why a situation happened. I have not suggestion for improvements. I think the product provides great options for the contact center. Review collected by and hosted on G2.com.